RescueAssist (anciennement GoToAssist) fournit une solution d'assistance à distance permettant aux gestionnaires et techniciens informatiques d'accéder aux appareils, de les contrôler, les configurer et les redémarrer à distance, de discuter en session et de transférer des fichiers. La solution d'assistance à distance complète prend en charge le partage d'écran bidirectionnel pour que les techniciens et les clients puissent chacun partager leur écran. Une assistance à distance en direct peut être proposée sur les appareils PC et Mac, ainsi que depuis et sur les smartphones et autres appareils mobiles.
Avec RescueAssist, vous pouvez collaborer et partager des tâches avec des membres de l'équipe en invitant d'autres techniciens d'assistance à des sessions et en transférant des sessions d'assistance à distance à d'autres représentants. Le centre de gestion vous aide à attribuer des tâches et des autorisations et à accéder à plusieurs techniciens. Chaque représentant peut prendre en charge jusqu'à 8 clients à la fois. Les techniciens peuvent également utiliser l'application pour accéder à des appareils laissés sans surveillance et les contrôler afin de résoudre les problèmes, même en l'absence d'un utilisateur final. De plus, RescueAssist offre un reporting et un enregistrement de session pour suivre le temps passé sur les tâches et conserver des pistes d'audit.
With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone.
Full control over a PC/Thin Client/Server
I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution.
Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease.
Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary.
There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect.
Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.
There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.
It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.
Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more
Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.
The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.
It makes remote access and support so easy, that it really comes down to being the most important software in my business. Without RescueAssist, I wouldn't be able to do my job sufficiently, and this just makes it that much easier.
The ease of use it what truly makes this a must have software for any remote support. Being able to have a single exe file to load on the fly, provide a session code and then have full remote control for support is what keeps my customers happy. Without a reliable, easy to use software like RescueAssist, I wouldn't have a job.
With the newest OSX, unfortunately the user has to go into their security preferences and allow control of their computer. By default this is disabled so the first time the user will have to unlock the security settings and enable it.
Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers.
This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.
Voici quelques-unes des questions fréquentes sur RescueAssist.
Types de licences disponibles pour RescueAssist :
À partir de: 69,00 $US
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de RescueAssist.
Utilisateurs habituels du logiciel RescueAssist :
Entreprises de taille moyenne, PME
Langues dans lesquelles RescueAssist est disponible :
anglais, français, allemand
Types de licences disponibles pour RescueAssist:
Appareils pris en charge par RescueAssist :
Android, iPhone, iPad
Applications s'intégrant à RescueAssist :
APIANT, Alloy Navigator, Atera, Lead Guerrilla, Mautic, ProjectManager.com, SolarWinds Service Desk, Vision Helpdesk, Vivocha, Zendesk
Ressources d'aide disponibles pour RescueAssist :
Base de connaissances, Support en ligne, Support téléphonique