RescueAssist - Prix, fonctionnalités, avis et comparateur de logiciels

RescueAssist

Remote support software

4.5/5 (106 avis)

RescueAssist - Présentation

RescueAssist - formerly GoToAssist - provides a remote support solution for IT managers and technicians to access and control devices remotely, carry out in-session chat, transfer files and remotely configure and reboot devices. The complete remote support solution provides two-way screen sharing so that both technicians and customers can share each other's screens. Live remote support can be offered on both PC and Mac devices, as well as from and on smart phones and other mobile devices.

RescueAssist provides you with the ability to collaborate and share tasks with team members by inviting other support technicians to sessions and transferring remote support sessions to other reps. The Management Center allows you to assign tasks, permissions and access to multiple technicians. Each rep can support up to 8 customers at a time. Technicians can also use the app to access and control unattended devices to fix problems even when an end user is not present. Furthermore, RescueAssist offers session reporting and session recording to track time spent on tasks and keep audit trails.

Prix

À partir de
$69
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Royaume-Uni, États-Unis

Langues

anglais, français, allemand

RescueAssist - Avis

Note globale
4.5/5
93% d'avis positifs
60
Excellent
39
Très bien
6
Moyen
0
Médiocre
1
Horrible
Traduire avec Google Translate

Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/08/2017
Provenance de l'avis : Capterra

Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.

Avantages

There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.

Inconvénients

It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Great Supporting tool via remote

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/12/2017
Provenance de l'avis : Capterra

Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more

Avantages

Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.

Inconvénients

The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
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GoTo the Rescue!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/01/2019
Provenance de l'avis : Capterra

It makes remote access and support so easy, that it really comes down to being the most important software in my business. Without RescueAssist, I wouldn't be able to do my job sufficiently, and this just makes it that much easier.

Avantages

The ease of use it what truly makes this a must have software for any remote support. Being able to have a single exe file to load on the fly, provide a session code and then have full remote control for support is what keeps my customers happy. Without a reliable, easy to use software like RescueAssist, I wouldn't have a job.

Inconvénients

With the newest OSX, unfortunately the user has to go into their security preferences and allow control of their computer. By default this is disabled so the first time the user will have to unlock the security settings and enable it.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10
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Premier Desktop Remote-in Application

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/12/2018
Provenance de l'avis : Capterra

Avantages

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers.

This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Inconvénients

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
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GoToAssist Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/06/2018
Provenance de l'avis : SoftwareAdvice

GoToAssist by Citrix is a cloud-based remote support and mobile device support solution. The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support.

Avantages

This software product has a easy to use GUI. It allows to connect to remote devices. It also allows to do screen sharing and remote control the devices. Moreover, it also allows to share or transfer files. It is very intuitive and cloud based application. There is also recording feature included in this product.

Inconvénients

It is not a cheap software. It is a subscription based application. It could be difficult for non-computer savvy or normal average users.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

RescueAssist - Prix

À partir de
$69
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

$69 p/month for 1 technician
$345 p/month for 5 technicians
$690 p/month for 10 technicians

Prices continue to scale depending on the number of technicians

Free for 30 days

RescueAssist - Fonctionnalités

  • Chat

  • API
  • Base de connaissances
  • Communication multicanal
  • Enquêtes et feedback
  • Gestion des billets
  • Gestion des flux de travail
  • Historique des contacts
  • Hiérarchisation
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Modèles personnalisables
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités

Plus d'informations sur RescueAssist

RescueAssist - Principales fonctionnalités

  • Access and Control Unattended Computers
  • Annotation Tools
  • Control PC and Mac computers
  • Customer-Initiated Support
  • File Transfer
  • In-Session Chat
  • Integrated Service Desk Module
  • Integration APIs
  • Mobile Device Remote Support
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Remote Desktop Support (RDP)
  • Remote Diagnostics
  • Session Recording
  • Session Reporting
  • Support from iPad or Android device
  • Team-Based Support
  • Two-Way Screen Sharing
  • Unlimited Live End-User Support
  • integration with Get Satisfaction Communities.

Avantages

  • Unlimited Live End-User Support: In one click you can transform a phone session to an online support session. Control end user' PC and Mac devices.

  • Control Unattended Computers: Get access to unattended machines for emergency work or routine maintenance by deploying a small piece of software ahead of time.

  • Team Management Center: Assign jobs to multiple technicians at once, give them permissions and decide which unattended machines they can access.

  • Mobile Device Remote Support: Deliver remote support from any iPhone, iPad or Android device. Conduct chat sessions, update profiles and configure mobile devices.

  • Customer-Initiated Support: Your customers can use the chat tool to connect with support reps by integrating RescueAssist with your website, support community or self-service portal.

  • Dynamic Remote Support: Multi-Session for up to 8 customers at a time, file transfer, reboot/ reconnect, invite other support reps to a session and transfer sessions.

  • Session Reporting: Take notes during the session, track time spent, and record sessions and download them to your archive for training and auditing.

  • RescueAssist - FAQ

    Voici quelques-unes des questions fréquentes sur RescueAssist.

    Q. Quels sont les types de licence disponibles pour RescueAssist ?

    Types de licences disponibles pour RescueAssist :

    À partir de: $69

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    $69 p/month for 1 technician
    $345 p/month for 5 technicians
    $690 p/month for 10 technicians

    Prices continue to scale depending on the number of technicians

    Free for 30 days

    Q. Quelles sont les principales fonctionnalités du logiciel RescueAssist ?

    Fonctionnalités du logiciel RescueAssist :

    • Access and Control Unattended Computers
    • Annotation Tools
    • Control PC and Mac computers
    • Customer-Initiated Support
    • File Transfer
    • In-Session Chat
    • Integrated Service Desk Module
    • Integration APIs
    • Mobile Device Remote Support
    • Multi-Monitor Navigation
    • Multi-Session Support
    • Remote Desktop Support (RDP)
    • Remote Diagnostics
    • Session Recording
    • Session Reporting
    • Support from iPad or Android device
    • Team-Based Support
    • Two-Way Screen Sharing
    • Unlimited Live End-User Support
    • integration with Get Satisfaction Communities.

    Q. Qui utilise RescueAssist ?

    Utilisateurs habituels du logiciel RescueAssist :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues RescueAssist est-il disponible ?

    Langues dans lesquelles RescueAssist est disponible :

    anglais, français, allemand

    Q. Quels sont les types de licence disponibles pour RescueAssist ?

    Types de licences disponibles pour RescueAssist:

    Abonnement

    Q. RescueAssist prend-il en charge les appareils mobiles ?

    Appareils pris en charge par RescueAssist :

    Android, iPhone, iPad

    Q. Avec quelles applications RescueAssist peut-il s'intégrer ?

    Applications s'intégrant à RescueAssist :

    APIANT, Atera, Lead Guerrilla, Mautic, ProjectManager.com, Samanage, Vision Helpdesk, Vivocha, Zendesk

    Q. Quelles sont les ressources d'aide disponibles pour RescueAssist ?

    Ressources d'aide disponibles pour RescueAssist :

    Base de connaissances, Support en ligne, Support téléphonique

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