Logiciel de marketing visuel pour automatiser les déplacements des clients4.7/5 (87 avis)
Grâce à une interface utilisateur intuitive, vous pouvez cartographier chaque point de contact du parcours client simplement en le faisant glisser, en le déposant et en vous connectant. Vous pouvez également accéder aux guides de l'Autopilot, qui sont des trajets préétablis pour les clients, élaborés à partir des meilleures pratiques marketing, affinées au fil des ans. Il existe des guides pour tout, du simple envoi de newsletters à la prise en charge d'un lead lors d'un essai gratuit et d'autres sont toujours ajoutés.
Autopilot vous permet de déclencher des activités marketing basées sur le comportement et les événements de l'utilisateur, tels que la mise à jour de votre liste de contacts et l'envoi d'un e-mail personnalisé une fois le formulaire envoyé, vous permettant de communiquer avec vos clients et leads par le bon canal. Il s'agit d'une approche systématique pour transformer vos leads en clients très bien rémunérés.
Autopilot s'intègre également avec Salesforce CRM et d'autres applications tierces comme Zapier, Slack, Segment et Twilio pour consolider toutes vos informations de contact, le marketing automation et les données dans un seul système tout en vous donnant la liberté de continuer à utiliser les applications que vous utilisez et aimez déjà.
Grâce au code de suivi unique de Autopilot et aux fonctionnalités de capture de formulaires universelles, vous pouvez capturer des données de n'importe quels site web, blog ou application et suivre en temps réel les actions de vos contacts et de vos visiteurs anonymes, par exemple lorsque quelqu'un ouvre un e-mail ou visite une page. Autopilot est livré avec des informations et des analyses avancées, y compris des rapports intégrés de bout en bout qui vous donnent une compréhension visuelle de votre entonnoir marketing à tout moment.
Autopilot is a great solution if you're looking for something to automate a sequence of emails. I wouldn't consider it a replacement for full-fledged marketing automation software... yet, but it's a fantastic tool for email automation. Just keep in mind that there are a few hiccups that you'll potentially need to navigate such as email SpamAssassin errors (always use mail-tester.com to check your emails) and CRM sync issues.
It seems to me that Autopilot does only one thing - but it does that one thing REALLY well. I tested Autopilot briefly for a few weeks as an alternative to the drip program functionality in our Marketing Automation software. I was extremely impressed with how easy it is to build a drip program (called a "Journey" within Autopilot), as well as with the breadth of logic and functionality offered. Autopilot really sets itself apart with some amazing - seriously amazing - integrations and functionality that our Automation platform doesn't offer, such as sending SMS text messages or physical postcards.
I really like that Autopilot offers in-app chat support, and that you generally don't need to wait longer than 5 minutes to get someone to help you out.
During the few weeks I tested Autopilot, I found a few issues that prevented me from really continuing to use the software for my use-case. The integration with Salesforce was clunky and un-intuitive, and most concerningly, it seemed that when the platform saw leads that already existed in Salesforce, it would stop them from progressing through the drip program. This was a real frustration, and I ended up just disconnecting Autopilot from the CRM in order to finish my test.
Another concern we had was that after testing the emails I had configured using mail-tester.com, there was an error identified that could only be resolved by getting a dedicated IP address - something which adds a significant additional monthly cost to the cost of the program.
The cost per additional mobile app user is a bit annoying, but when we run the numbers, it still makes it a good investment to have most of our employees on the app.
I love the fact that it tracks my whole business from lead generation (that helps me fill in routes based on a map) to setting up the contract (with recurring services and pre-scheduled packages) to crew management (with photo uploads and clock-in/clock-out of jobs and contacting customers) to invoicing (which can be automatic) to receiving payment (even by credit card on the mobile app!). Keeping records on paper and trying to run schedules for weekly, bi-weekly and tri-weekly services would be a nightmare! This really is an AutoPilot software. It is a complete solution that tracks everything which allows it to be the ultimate solution for reporting. I can look at sales close ratios, revenue per lead source, job completion times against budgeted hours, past-due invoices and so much more! I have worked with the system from Property Maintenance Technician to Sales Rep to General Manager and have not been disappointed.
Their asset management portion is in its beginning stages and is not incredibly useful at the moment, but they continue to build on their system and I suspect that they will soon have a robust equipment and vehicle management system.
Autopilot is a marketers dream tool. You can create a 'journey' for almost any task, from sending out an email newsletter to creating an advanced nurture journey based on segmentation, rules, lead owners, default and custom fields, website actions and much, much more. If you use tools such as Salesforce and Segment then you can get even more out of the tool with less work, but I personally don't use either and I still get a huge ROI on the product. They also just updated the email building tool which was a very welcome update.
It would be great if the tool worked with other CRM's than just Salesforce. Some of the actions and triggers, particularly when it comes to API triggers are quite limited so some improvements with that would be great. The price can get quite high with large numbers of contacts and the business plan selected (A/B testing, API triggers and more). I would also like to see an end-user subscription management feature added so that I can fully move away from other email tools (i.e. MailChimp) whilst being compliant with the likes of GDPR.
Autopilot is our email campagin management platform. It's really quite nice.
Two features really stand out to me, and prove the usefullness of Autopilot: the UI and the analytics.
The graphical UI for building email journeys is very intuitive, and super easy to use. However, it's also super powerful. We've pluged in Salesforce, several different databases, and our customer support system, and using the fun shapes on the Journeys page. It's as simple as dragging objects onto the staging area and connecting them. In just a few minutes, you can have a analytics-focused email campaign ready to go, all without a bit of code.
And once your journey is started, and your email send, the real-time data you get from your targets extremely granular. We get updates down to the second for events as small as vertical scrolling and mouse hovers over hotlinks. It's very impressive.
Autopilot feels very heavy in the browser. I really can't explain why it's as slow as it is sometimes. Pages can take up to 30 seconds to load, and that's on high end desktop workstations. I know there is a very complex backend for Autopilot, but on occassion the slow performance is inexcusable. It could just be that we manage dozens of journeys and hundreds of thousands of entries at the same time, but Autopilot can be quite slow.
Also, sometimes the autofill feature in autopilot is erratic. This is a minor complaint, but you will notice it if you use Autopilot a lot.
Thanks for taking the time to review Autopilot. We are always improving the experience of our clients.
As a founder of a software startup, our team needed a solution to routinely engage our users/customers with information to help them with their on-boarding experience. Autopilot was the perfect fit!
We had a lot of fun building the journeys and experimenting with what worked (and didn't work) for our team. Their templates gave us some great starting points, and helped us to open up our minds with ways to engage with our users in ways that we hadn't thought of. Of course, those same principals could easily be applied to outbound marketing campaigns with complex engagement logic, which we haven't started to implement as this time. Overall, we are very satisfied with Autopilot!
- Slack Integration
- Segment Integration
- Easy to build complex logic, visually
- Dashboard to keep track of latest events
- Many journey and email templates to get you started
- Built-in email open/link tracking is helpful to find your engaged users
- Good support
- Great blog with ideas of how others use Autopilot
- They are continuing to develop cool new features
- User idea voting for features not yet developed
- Ability to access email / Slack templates seems inefficient (need to dig into the journey to find them)
- With all of the capabilities that Autopilot offers, you can easily have your custom contact lists get out of hand - remember to KISS so that others on your team can pick up where you left off
Voici quelques-unes des questions fréquentes sur Autopilot.
Types de licences disponibles pour Autopilot :
À partir de: 49,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Autopilot.
Utilisateurs habituels du logiciel Autopilot :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME
Langues dans lesquelles Autopilot est disponible :
Types de licences disponibles pour Autopilot:
Nous n'avons pas d'informations sur les appareils pris en charge par Autopilot.
Applications s'intégrant à Autopilot :
Instapage, LeadsBridge, LiveChat, Mailjet, Omnify, Slack, Stamplay, Tubular, VisitorTrack, Workato
Ressources d'aide disponibles pour Autopilot :
FAQ, Forum, Base de connaissances, Support en ligne, Tutoriels vidéo