Zoho Desk améliore la productivité des agents, l'efficacité des gestionnaires et l'autonomie des clients. Il s'agit d'un outil personnalisable, pratique à utiliser et abordable. Zoho Desk est intégré à la puissante suite incluant 30 logiciels métiers de gestion de Zoho. Il vous permet pouvoir de mettre le service client au cœur de votre entreprise.
Sauver le monde d'un service client médiocre !
Mettez le service client au cœur de votre entreprise.
Zoho Desk est le premier logiciel helpdesk sensible au contexte qui aide les entreprises à donner la priorité au client.
Clôturer les cas d'assistance. Ouvrez les portes du bonheur.
Zoho Desk offre à votre équipe les meilleurs outils pour aider les clients tout en automatisant les tâches fréquentes qui, autrement, prendraient un temps précieux.
N'improvisez pas. Améliorez.
Avec Zoho Desk, identifiez les tendances et schémas pertinents dans les efforts de votre équipe, apportez des améliorations et encouragez de meilleures performances.
Une entreprise. Une équipe.
Zoho Desk aide à rassembler les employés de tous les départements pour offrir aux clients une expérience de service client véritablement unifiée.
La commodité est le mot-clé.
Lorsque les clients veulent communiquer avec vous, soyez disponible pour eux sur divers canaux : e-mail, téléphone, conversation en ligne, réseaux sociaux et plus encore.
L'auto-assistance est la meilleure aide.
Dotez les clients d'outils afin qu'ils puissent trouver eux-mêmes les réponses à leurs questions et aider leurs pairs dans un véritable esprit communautaire.
Un service d'assistance, vraiment fait pour vous.
Zoho Desk comprend le caractère unique de votre entreprise et vous permet de personnaliser le service de manière significative et de l'intégrer à d'autres applications.
Synchronisez les contacts et les utilisateurs.
Ajoutez des contacts professionnels à Zoho Desk à partir de Google Contacts. Restez connecté à chaque contact en les synchronisant avec Google.
Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time .
Zoho Desk is a help work area stage that enables organizations to convey top quality client support to their customers with instruments that expansion operator profitability and examination and reports that empower supervisors to discover enter issues in specialist exhibitions so they can enhance their administration also settle on keen business choices. Clients can likewise profit by Zoho Desk as the product enables them to discover convenient and important help without going too far.
With Zoho Desk, organizations furnish their help groups with the best devices, various help channels, and assignment computerization so they can convey brisk and responsive help to their customers. This assistance work area stage assembles representatives from different divisions and engage them to give their clients an extremely brought together client benefit involvement.
This administration totally supplanted the method of association with email, telephone calls, visits, informal communication stages on a solitary stage. This totally disentangles the way toward getting a demand for client bolster, due to this we have turned out to be speedier to serve our clients. What's more, clients can gather tickets in their local dialects, since such an open door is available. Incorporation Zoho Desk with Zoho CRM was a standout amongst other things that we finished for the current year. Reconciliation was speedy and effortlessly. Two administrations are just made for each other and have great reconciliation. The help group is basically incredible. Much obliged to all the folks who helped us with incorporation and did everything in the most brief conceivable time. Coincidentally, they are neighborly and active - it's pleasant to manage the expert.
Being quite a while client ,I haven't had any genuine doubts with Zoho Desk. Still couple of isssues are here . Ticket can't be copied, dynamic fields are not made yet so you can not discrete or shroud fields relying upon the specialist/ticket needs.
We have not exactly made sense of how to sort everything like we were in our old framework. It is awesome to rearrange arranging capacities to evacuate spam. It would likewise be decent if the designers included programmed arranging of spam. A few associates grumbled that the interpretation into different dialects isn't great. We utilize the English form, so we don't have such issues.
There are a couple of things around detailing that still need taking a shot at, my primary complain being 'business hours'. You can set up business hours (the long periods of the day/week you're open as a business) anyway when you attempt and report in view of this control, it doesn't work… So we have a report for normal and aggregate reaction times however it incorporates over-night and end of the week's into these numbers influencing it to seem as though we are extremely moderate at reacting!
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
This doesn’t come in language other than English, making a little more complicated. Tickets generated cannot be duplicated. Information cannot be customized/ sorted on multiple parameters It does not allow modifying the name of the company in the structure, after it has been created, which does not allow modifying the name of the same in the configuration of the emails.
It does not allow to place field to attach files in the advanced web form.
It does not allow adding or deleting fields in the response widget, they remain the same predefined for all cases.
Aside from a few odd issues (mentioned previously) Zoho Desk does its job well. I wouldn't call the software outstanding by any means, but it doesn't get in the way of my job.
Important functions are where they need to be, and not hidden beneath submenus of submenus. The site is responsive, and I haven't encountered any major bugs.
Zoho Desk acts normal when a user submits a ticket via email, but when I have to make one myself it starts acting somewhat strange. First, you need a contact assigned to the ticket. Reasonable enough, but the contact list is always empty. However, entering the user's email address will produce a prompt stating that there's already a contact with that address. Auto-filling a user's info this way is (as far as I know) the only way to properly assign a ticket to a user in Zoho Desk.
Once the ticket's created, there's no way to tell if it was made by the help desk or if it was submitted by the user. Since most of our tickets are submitted, this can result in some confusion when I have to make one myself and my co-worker assumes that the user wrote it.
Lastly, settings can be a bit confusing to navigate. I don't have to use them often, but it takes some feeling around to find what I need.
Zoho Help desk is easy to use and it has a nice search feature for going through your tickets. You're able to see other employees looking at your tickets and you're able to make comments on the fly. Its very basic and you can create different ticket systems for your clients as well. I found that Zoho was the easiest help desk service I have used to date. I would also like to add that Vault is a great password feature if you use Help Desk. They work with each other very well.
There are not a lot of features with Help Desk except creating tickets. Zoho has a plethora of options and apps available, but you'll have to use these services independently of the other. You aren't combining your time spent, your deducted hours spent on a project, and you can't classify something under a particular client unless you make an entire section for that client. I find it hard to manage if you have more than 20 different clients because it sums everything together. Its easy to use if you're company is smaller.
Makes customer management extremely easy once you get going.
Easy management and ticket assignment and that it works as an extension of other features and integrates perfectly with invoicing, CRM, etc. making the entire ZOHO Suite the preferred choice for all our ban and front end business needs.
Since it can also integrate with many other programs, there is hardly any limit in how useful the overall Suite is and Zoho Desk is an essential part of that that allows us to track internal performance as well as overall customer interaction on a single platform.
Training is well laid out and there are plenty of online resources to reference to get going.
There isn't that many... it takes a little getting used to, but once understood it is fairly straight forward.
Ticket handling could be a little better, but the question is how to get customers to open new tickets rather than replying to old tickets, and it is not really a software issue.
Voici quelques-unes des questions fréquentes sur Zoho Desk.
Types de licences disponibles pour Zoho Desk :
À partir de: 12,00 $US/mois
Type de licence: Gratuit, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Zoho Desk.
Utilisateurs habituels du logiciel Zoho Desk :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Zoho Desk est disponible :
chinois (simplifié), anglais, français, allemand, japonais, espagnol
Types de licences disponibles pour Zoho Desk:
Appareils pris en charge par Zoho Desk :
Android, iPhone, iPad
Applications s'intégrant à Zoho Desk :
Customer Thermometer, Workato, Zoho Analytics, Zoho CRM, Zoho Cliq, Zoho Creator, Zoho Flow, Zoho Forms, Zoho Projects, Zoho SalesIQ
Ressources d'aide disponibles pour Zoho Desk :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo