CRM centré sur le compte pour les ventes, le marketing et le Service Clients3.7/5 (25 avis)
Infor CRM – anciennement SalesLogix – est un outil de gestion de la relation client et de l'expérience client au niveau de l'entreprise qui offre un certain nombre de solutions spécifiques au secteur. Infor gère toutes les interactions de vos clients depuis un seul endroit et fournit des informations sur la valeur des interactions, en proposant des suggestions sur les ventes croisées, les ventes supplémentaires et la résolution des problèmes. Infor CRM intègre des fonctionnalités de marketing, de vente et de service client qui permettent de générer des informations et de formuler des recommandations sur la manière d'accroître la rétention et les revenus.
Infor CRM est conçu pour répondre aux besoins de nombreux secteurs spécifiques. L'application CRM dessert les secteurs des services financiers, de l'hôtellerie et des jeux, de la vente au détail, des télécommunications, de la mode, de la santé, de la haute technologie, de la fabrication et plus encore. Infor intègre un CRM, un système CXM et un outil de gestion de réseau social au niveau de l'entreprise dans une application de relation client complète.
Infor CRM est proposé dans le package Infor Epiphany. La solution CRM que vous adoptez peut être personnalisée pour répondre aux besoins spécifiques de votre secteur. Infor Epiphany inclut un outil de gestion des ressources marketing permettant de gérer toutes les campagnes et activités marketing, en s'assurant que les ressources marketing sont utilisées de la manière la plus efficace.
Epiphany Marketing and Analytics vous permet de comprendre les données client et de les utiliser pour mener des campagnes ciblées et multicanaux. Les outils de vente et de service Epiphany vous permettent d'accéder à l'historique des transactions du client et aux données actuelles pour proposer des offres personnalisées et résoudre les problèmes des clients clés.
Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.
We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.
I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.
Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).
Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.
There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing.
Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work.
Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.)
DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group).
We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times.
Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless.
When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster.
Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted.
Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal.
The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features.
The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis.
Thank you for your review. We highly value customer input and are committed to ensuring the highest level of satisfaction. Infor CRM has several ways to build and filter list views and we'd be happy to spend a few minutes showing you how. Please contact firstname.lastname@example.org to schedule a convenient time.
This software is very robust. It is somewhat difficult to understand and the included help is less than helpful. It's much like learning a new programming language without any instruction so you can spend a great deal of time struggling through the syntax. Previous development/programming experience is definitely required to set this up properly unless you are doing very basic configurations. It does allow you to integrate SQL calls to tables outside of the included table structure which is a great way to pull in the data if it already exists elsewhere. It has a lot of great features however often times the help documentation will simply say "Custom Feature" and give you no clue how to use it! I like to be able to research things myself without having to reach out to customer support frequently and the documentation is so lacking you definitely end up reaching out, also documentation frequently neglects to use the correct syntax, omitting necessary punctuation! Overall I really like the product but would love to see some enhancements to the documentation and also some additional space to add your own documentation in the option list and matrices structure. (Option list Groups could definitely use this!)
We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.
Voici quelques-unes des questions fréquentes sur Infor CRM.
Types de licences disponibles pour Infor CRM :
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de Infor CRM.
Utilisateurs habituels du logiciel Infor CRM :
Langues dans lesquelles Infor CRM est disponible :
Types de licences disponibles pour Infor CRM:
Nous n'avons pas d'informations sur les appareils pris en charge par Infor CRM.
Applications s'intégrant à Infor CRM :
Anypoint Platform, Clear Spider, CloudHub, DATABASICS Time & Expense, Esker, Infor ERP, KBMax 3D CPQ, Mule ESB, Nexus, Salesfusion
Ressources d'aide disponibles pour Infor CRM :
Support en ligne, Support téléphonique, Tutoriels vidéo