ADP Workforce Now

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

It has been helpful to have all data in one place.

Their support services are terrible. We are supposed to have a dedicated person to help us, we've had 3 in a year. They have never been responsive. The system regularly goes down. Our staff constantly have issues with clocking in and out because the app freezes and doesn't work. The online system for staff is clunky and not intuitive.