Aircall - Présentation

Description du logiciel Aircall

Aircall permet aux entreprises de mettre en place une solution de téléphone simple et collaborative en quelques minutes.

1. Choisissez les numéros dont vous avez besoin et obtenez-les instantanément, dans 40 pays
2. Invitez vos collaborateurs et definissez facilement comment distribuer les appels et qui peut utiliser quel numéro
3. Laissez vos collaborateurs choisir l'app qu'ils souhaitent (PC, Mac, Chrome, mobile) pour prendre, passer et suivre leurs appels professionnels.

Aircall synchronise egalement toute l'information des appels avec les autres logiciels des entreprises, de Salesforce a Zendesk en passant par Slack, Pipedrive, etc.

Aircall - Présentation

Prix

À partir de
30,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Aircall - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais, français, allemand, portugais, espagnol

Media

166352
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25052
166354
166355
276239
276240
276241
276242
582176
Capture d'écran pour Aircall : Aircall Live Feed Capture d'écran pour Aircall : Aircall App Capture d'écran pour Aircall : Analytics Capture d'écran pour Aircall : Activity Feed Capture d'écran pour Aircall : Power Dialer Capture d'écran pour Aircall : Power Dialer Capture d'écran pour Aircall : Capture d'écran pour Aircall : Capture d'écran pour Aircall : Capture d'écran pour Aircall :

Aircall - Avis

Aircall - Avis

Note globale
4,2
/
5
Excellent
78

Très bien
52

Moyen
16

Médiocre
3

Mauvais
7

Rapport qualité-prix
4
Fonctionnalités
3,9
Simplicité d'utilisation
4,4
Support client
4,2
83% des utilisateurs recommandent cette application
Nicholas S.

Aircall for Student Media Creator Support

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.


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Utilisateur vérifié

Aircall has great features!


Traduire avec Google Translate
Jeffrey H.

Great Product - Horrible Customer Service

Cost is based on number of users. After an employee left our employment I reached out to my service representative to have then remove him from our account. She informed that I would have to delete the user myself. Her instructions were vague and misleading and therefore I did not remove the user on the correct screen. Therefore I was charged with another month for a user that was no longer with our organization. I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged.


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Ian P.

Not Terrible, but Not Gamechanging

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.


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Aron R.

Good product, poor support


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Nicholas S.
Secteur d'activité: Enseignement supérieur
Taille de l'entreprise: 10 001+ employés
Traduire en français

Aircall for Student Media Creator Support

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 10/04/2017
Provenance de l'avis : GetApp

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Avantages

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Inconvénients

The mobile app is a bit rough around the edges, but that's minor compared to the above.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Musique
Taille de l'entreprise: 2-10 employés
Traduire en français

Aircall has great features!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 08/06/2019
Provenance de l'avis : Capterra

Avantages

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Inconvénients

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jeffrey H.
Secteur d'activité: Administration publique
Taille de l'entreprise: 2-10 employés
Traduire en français

Great Product - Horrible Customer Service

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 11/06/2020
Provenance de l'avis : Capterra

Cost is based on number of users. After an employee left our employment I reached out to my service representative to have then remove him from our account. She informed that I would have to delete the user myself. Her instructions were vague and misleading and therefore I did not remove the user on the correct screen. Therefore I was charged with another month for a user that was no longer with our organization. I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged.

Avantages

Easy to use. Great features like Activity log and stats

Inconvénients

Customer Service is not very helpful with technical issues. On more than one occasion I had the impression they were not very familiar with their product. Working as a tech support person myself, I know the importance of knowing your product and being able to guide customers through the process of using EVERY feature

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Ian P.
Secteur d'activité: Sécurité et enquêtes
Taille de l'entreprise: 13-50 employés
Traduire en français

Not Terrible, but Not Gamechanging

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23/10/2019
Provenance de l'avis : Capterra

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Avantages

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Inconvénients

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Aron R.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 13-50 employés
Traduire en français

Good product, poor support

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 07/07/2020
Provenance de l'avis : Capterra

Avantages

Easy to setup and use. good apps and integrations

Inconvénients

Their support is terrible. Constant delays

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Recommandation utilisateur
8/10
Basé sur 156 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Aircall - Prix

Aircall - Prix

À partir de
30,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4/5
Basé sur 156 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Aircall - Fonctionnalités

Aircall - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Gestion des contacts
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Notifications automatiques
Rapports en temps réel
Rapports et statistiques
Routage des appels
Stratégie de marque personnalisable
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
3,9/5
Basé sur 156 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Aircall

Plus d'informations sur Aircall

Avantages

- Aucun nouveau matériel n'est requis : Aircall utilise uniquement des apps sur PC/Mac, sur mobiles, ou meme vos bons vieux telephones fixes.
- Vue partagée des appels manqués et des messages au sein de votre équipe
- Gestion des horaires de travail de chaque collaborateur
- intégrations des informations sur les appels aux logiciels de CRMs et Helpdesk, en un clic.
- Appels en interne dans l'entreprise gratuits
- Appels à l'international jusqu'à 30% moins chers que sur d'autres plateformes connues

Aircall - FAQ

Aircall - FAQ

Voici quelques-unes des questions fréquentes sur Aircall.

Q. Quels sont les types de licence disponibles pour Aircall ?

Types de licences disponibles pour Aircall :

À partir de: 30,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Aircall ?

Nous n'avons pas d'informations sur les fonctionnalités de Aircall.

Q. Qui utilise Aircall ?

Utilisateurs habituels du logiciel Aircall :

PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues Aircall est-il disponible ?

Langues dans lesquelles Aircall est disponible :

anglais, français, allemand, portugais, espagnol

Q. Quels sont les types de licence disponibles pour Aircall ?

Types de licences disponibles pour Aircall:

Abonnement

Q. Aircall prend-il en charge les appareils mobiles ?

Appareils pris en charge par Aircall :

Android, iPhone

Q. Avec quelles applications Aircall peut-il s'intégrer ?

Applications s'intégrant à Aircall :

Freshdesk, Front, Google Drive, Help Scout, HubSpot CRM, HubSpot Marketing Hub, Intercom, Pipedrive, Slack, Vision Helpdesk

Q. Quelles sont les ressources d'aide disponibles pour Aircall ?

Ressources d'aide disponibles pour Aircall :

Support en ligne, Support téléphonique, FAQ, Base de connaissances, Tutoriels vidéo