Ameyo

Ameyo

All-in-one Contact Center Software

4.3/5 (18 avis)

Ameyo - Présentation

Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.

Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Licence unique
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Inde, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

arabe, anglais, français, allemand, portugais, espagnol

Ameyo - Avis

Note globale
4.3/5
83% d'avis positifs
9
Excellent
6
Très bien
2
Moyen
1
Médiocre
0
Horrible
Ehab M.
Traduire avec Google Translate

Easy to use and customize application with excellent support team

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/03/2017
Provenance de l'avis : Capterra

The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used

Avantages

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Inconvénients

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Jacob M.
Traduire avec Google Translate

The most cost effective contact center solution available in the market right now!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 12/09/2016
Provenance de l'avis : Capterra

We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.

We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Avantages

Loved it!
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition

Inconvénients

None

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

you can work efficiently and more productive as well.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/07/2018
Provenance de l'avis : Capterra

increase of work productivity and less agent errors.

Avantages

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Inconvénients

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Lam V.
Traduire avec Google Translate

Need to improve Customer Support

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/04/2017
Provenance de l'avis : Capterra

Hi,

Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.

Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Avantages

- Easy to use
- Efficient
- Stable

Inconvénients

- Support team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Sankar rao A.
Traduire avec Google Translate

Ola and Ameyo

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 31/03/2017
Provenance de l'avis : Capterra

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Avantages

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Inconvénients

I would have preferred it to be configurable, so that customization effort could be reduced.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

Ameyo - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Licence unique
Abonnement
Rapport qualité-prix

Contact sales for a custom quote

Ameyo - Fonctionnalités

  • API
  • Intégration CRM
  • Intégration des e-mails
  • Rapports et statistiques
  • Tableau de bord d'activités

  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités

Plus d'informations sur Ameyo

Ameyo - Principales fonctionnalités

  • ACD & Dynamic Queuing
  • Agent supervision
  • Auto Abandoned Call back
  • Automatic Speech recoginition
  • Call conferencing
  • Computer telephony integration (CTI)
  • Customizable IVR Prompt
  • Customizable wallboard
  • Estimated Wait Time Announcement
  • IVR with Intelligent Routing
  • Lead Management
  • Live agent reassignment
  • Omnichannel Capabilities
  • Omniqueue
  • Parallel Predictive Dialer (PPD)
  • Predictive dialer
  • Priority Routing
  • Proactive Connect Enhancer (PACE)
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Screen Recording
  • Self Service IVR
  • Third Party Integrations
  • Virtual queuing Pass
  • Voice logger

Avantages

Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:

- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.

- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.

- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.

-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.

-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.

Ameyo - FAQ

Voici quelques-unes des questions fréquentes sur Ameyo.

Q. Quels sont les types de licence disponibles pour Ameyo ?

Types de licences disponibles pour Ameyo :

Type de licence: Licence unique, Abonnement

version d'essai gratuite: Disponible

Contact sales for a custom quote

Q. Quelles sont les principales fonctionnalités du logiciel Ameyo ?

Fonctionnalités du logiciel Ameyo :

  • ACD & Dynamic Queuing
  • Agent supervision
  • Auto Abandoned Call back
  • Automatic Speech recoginition
  • Call conferencing
  • Computer telephony integration (CTI)
  • Customizable IVR Prompt
  • Customizable wallboard
  • Estimated Wait Time Announcement
  • IVR with Intelligent Routing
  • Lead Management
  • Live agent reassignment
  • Omnichannel Capabilities
  • Omniqueue
  • Parallel Predictive Dialer (PPD)
  • Predictive dialer
  • Priority Routing
  • Proactive Connect Enhancer (PACE)
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Screen Recording
  • Self Service IVR
  • Third Party Integrations
  • Virtual queuing Pass
  • Voice logger

Q. Qui utilise Ameyo ?

Utilisateurs habituels du logiciel Ameyo :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Ameyo est-il disponible ?

Langues dans lesquelles Ameyo est disponible :

arabe, anglais, français, allemand, portugais, espagnol

Q. Quels sont les types de licence disponibles pour Ameyo ?

Types de licences disponibles pour Ameyo:

Licence unique, Abonnement

Q. Ameyo prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Ameyo.

Q. Avec quelles applications Ameyo peut-il s'intégrer ?

Applications s'intégrant à Ameyo :

Ameyo FusionCX, FieldEZ, Freshdesk, Freshdesk, LeadSquared, Microsoft Dynamics CRM, SugarCRM, Zendesk, Zendesk, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour Ameyo ?

Ressources d'aide disponibles pour Ameyo :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo