Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.
Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.
The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
I like this software because of the capability to hanlde large number of call flows.
I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess.
Otherwise overall experience is good
We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.
We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition
increase of work productivity and less agent errors.
Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.
Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.
Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.
- Easy to use
- Support team
Contact sales for a custom quote
Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:
- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.
- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.
- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.
-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.
-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.
Voici quelques-unes des questions fréquentes sur Ameyo.
Types de licences disponibles pour Ameyo :
Type de licence: Licence unique, Abonnement
Essai gratuit: Disponible
Contact sales for a custom quote
Fonctionnalités du logiciel Ameyo :
Utilisateurs habituels du logiciel Ameyo :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Ameyo est disponible :
arabe, anglais, français, allemand, portugais, espagnol
Types de licences disponibles pour Ameyo:
Licence unique, Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par Ameyo.
Applications s'intégrant à Ameyo :
Ameyo FusionCX, Dynamics 365, FieldEZ, Freshdesk, Freshdesk, LeadSquared, SugarCRM, Zendesk, Zendesk, Zoho CRM
Ressources d'aide disponibles pour Ameyo :
Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo