ecomdash

Logiciel web de gestion des commandes client et inventaires multicanaux

3,9 /5 (92 avis) Donnez votre avis !

ecomdash - Présentation

Description du logiciel ecomdash

Ecomdash est une plateforme de gestion de la vente en ligne qui aide les commerçants à gérer leurs canaux d'entreprise en ligne à partir d'un seul tableau de bord. Coordonnez l'exécution et les niveaux de stock sur des plateformes telles qu'eBay, Amazon, Walmart, etc.

Le logiciel est idéal pour les petites et moyennes entreprises. Essayez-le gratuitement pendant 15 jours. Ecomdash offre une formation et un support à la fois par téléphone, par e-mail, discutions instantanées et via un site d'assistance dédié, ainsi que des tutoriels vidéo et des mises à jour régulières des blogs.

ecomdash - Présentation

Prix

À partir de
60,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ecomdash - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie
Langues
anglais

Media

152988
152989
152990
152991
582097
ecomdash video Capture d'écran pour ecomdash : Automate dropship communication between sales channels and dropship suppliers. Capture d'écran pour ecomdash : Sync inventory levels across all your online and offline platforms. Capture d'écran pour ecomdash : See all your sales orders from one platform. Capture d'écran pour ecomdash : Print shipping labels from top carriers. Capture d'écran pour ecomdash : Make data-driven decisions with access to over 40+ reports.

ecomdash - Avis

ecomdash - Avis

Note globale
3,9
/
5
Excellent
40

Très bien
30

Moyen
6

Médiocre
4

Mauvais
12

Rapport qualité-prix
4,1
Fonctionnalités
3,8
Simplicité d'utilisation
3,6
Support client
4
76% des utilisateurs recommandent cette application
Sander K.

Highly capable with a learning curve

Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.


Traduire avec Google Translate
Kelley H.

Ecomdash makes it easier to sell online

I've been using Ecomdash since they were just getting up and running. They have done so many upgrades and made the software better and better. Their customer service has been great and very responsive. The price of the software is easily justifiable since they monitor all of my inventory, manage my orders and let me list to multiple online selling venues all in one system. As they have grown, their up-time has been incredible.


Traduire avec Google Translate
John B.

Very powerful, but not as intuitive as it should be.

It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.)

Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)


Traduire avec Google Translate
Paul M.

TOO MANY CHANGES!

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products.

The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much.

And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems.

If I can find a reasonable alternative, we may have to leave.


Traduire avec Google Translate
Linda C.

ecomdash Review

We have a great shipping time frame due to using EComdash. Usually we ship the same day due to the interaction between market place systems.


Traduire avec Google Translate
Sander K.
Secteur d'activité: Biens de consommation
Taille de l'entreprise: 2-10 employés
Traduire en français

Highly capable with a learning curve

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/01/2019
Provenance de l'avis : Capterra

Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Avantages

Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Inconvénients

The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Kelley H.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français

Ecomdash makes it easier to sell online

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/01/2020
Provenance de l'avis : Capterra

I've been using Ecomdash since they were just getting up and running. They have done so many upgrades and made the software better and better. Their customer service has been great and very responsive. The price of the software is easily justifiable since they monitor all of my inventory, manage my orders and let me list to multiple online selling venues all in one system. As they have grown, their up-time has been incredible.

Avantages

Cross list inventory on multiple selling platforms. Love the fact that when an order comes in from a selling venue, Ecomdash stops all of the listings on other platforms without me having to watch it.
Ability to print shipping labels for orders.
Ability to manage my inventory locations.
Ability to upload my listing info via a CSV file.

Inconvénients

I don't have any cons, more like a wish list. I would like it if they would list / monitor Poshmark. I would like to be able to customize the reports.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

John B.
Secteur d'activité: Édition
Taille de l'entreprise: 2-10 employés
Traduire en français

Very powerful, but not as intuitive as it should be.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 12/06/2020
Provenance de l'avis : Capterra

It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.)

Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)

Avantages

It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

Inconvénients

It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Traduire en français

Réponse de ecomdash

Hi John -

Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product.

Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :)

Thanks,
Ecomdash

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Paul M.
Secteur d'activité: Machines
Taille de l'entreprise: 2-10 employés
Traduire en français

TOO MANY CHANGES!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/06/2020
Provenance de l'avis : SoftwareAdvice

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products.

The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much.

And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems.

If I can find a reasonable alternative, we may have to leave.

Avantages

The fact that it integrates much of what a small multichannel business needs.

Inconvénients

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Traduire en français

Réponse de ecomdash

Dear Paul,

Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.

Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.

Thanks,
Ecomdash

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Linda C.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français

ecomdash Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/06/2020
Provenance de l'avis : Capterra

We have a great shipping time frame due to using EComdash. Usually we ship the same day due to the interaction between market place systems.

Avantages

The syncing with the marketplace is awesome. The search of our product is easily done

Inconvénients

The filters need reset each time the screen is refreshed within the creating of the Purchase Order system.
IE: Monthly sales filters.

Traduire en français

Réponse de ecomdash

Hi Linda,

Thanks so much for the feedback. We work hard to ensure our customers are able to seamlessly sell their products on many sales channels, so our team will be happy to hear you're having great experience.

I'll be sure to pass along your feedback to our team as they continue to work on ways to improve the product.

Thanks again and we look forward to helping you grow your ecommerce business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,3/10
Basé sur 92 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ecomdash - Prix

ecomdash - Prix

À partir de
60,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,1/5
Basé sur 92 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ecomdash - Fonctionnalités

ecomdash - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
3,8/5
Basé sur 92 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

ecomdash - FAQ

ecomdash - FAQ

Voici quelques-unes des questions fréquentes sur ecomdash.

Q. Quels sont les types de licence disponibles pour ecomdash ?

Types de licences disponibles pour ecomdash :

À partir de: 60,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel ecomdash ?

Nous n'avons pas d'informations sur les fonctionnalités de ecomdash.

Q. Qui utilise ecomdash ?

Utilisateurs habituels du logiciel ecomdash :

PME, Grandes entreprises, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues ecomdash est-il disponible ?

Langues dans lesquelles ecomdash est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ecomdash ?

Types de licences disponibles pour ecomdash:

Abonnement

Q. ecomdash prend-il en charge les appareils mobiles ?

Appareils pris en charge par ecomdash :

iPhone, iPad

Q. Avec quelles applications ecomdash peut-il s'intégrer ?

Applications s'intégrant à ecomdash :

AuditShipment, BigCommerce, CrazyLister, Inventory Source, Logiwa, SPS Commerce Fulfillment, SPS Commerce Fulfillment, Shipedge, Shippo, Shopify

Q. Quelles sont les ressources d'aide disponibles pour ecomdash ?

Ressources d'aide disponibles pour ecomdash :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo, Forum