FieldEZ field service management software is a full-suite of tools designed for end-to-end operations of small to medium sized field teams. FieldEZ has an extensive lists of modules for : advanced scheduling, work order management, invoicing & billing, attendance management, leave management, SLA management, Customer feedback capture and feedback and more.
FieldEZ also has advanced features including auto-scheduling, route optimization, business process configuration and customization as well as integration to other software like QuickBooks and Salesforce CRM.
This software reduces our call coordinator time to follow up field support team as it will give immediate filed updates through mobile app. We can track our filed support team to get more productivity. It is very easy to do front end customization whenever requires.
We are expecting more in-built reporting feature from the tool. For online e-reports , it would be good if we have online template like XML format template within tool to customise and create instead using Adobe software to create the form.
Attaching the CCFR and Camera Option which will help to identify the Spare and this will help us to take necessary action on call
Some time after doing backup in server Sync getting stop due to tis engineer are not able to see the new call landing to there portal and also we are notable to close the call as well this need to be fixed at the earliest
It's an absolute masterpiece of software. Very regularly updated, impeccable customer support, infinite subtasks, revision history for files. So many things. Tasks can exist in multiple locations for genius organizing, time logs with comments... never ending features. 99% rock solid. This is very useful for Sales and service - Field person's.
Can't make workspaces publicly viewable Expensive if you want all the features.
Hard to get even a small non profit discount.
The features like online/offline attendance, tracking, and offline sync, to track the customer location accurate on the map. Easy to apply leave and claim the expense.
General bugs fixes and waiting for more features updates to make the work more and more easier for user and improve the iPad efficiency
Can track calls easily and search easily backdated calls. Can search history easily.
User friendly. Can use anyone without any hesitation. Very useful to track any user. Calls can search very easily.
Sometimes shutdown automatically.
Overall great app for field work employees. Only take more battery when app is in use.
30-Day Free | No setup costs | No minimum user requirement | Volume discounts for large user base
*Better efficiency - you employees do more jobs in lesser time, and with better first-fix rates
*Reduce your service team's paperwork : improve morale, and employee retention
*We have apps that work on any device : iOS, Android, Windows, Java - so that you use the best device for your exact requirement
*Optimise your field team - schedule and track your team in real-time
* Reach customer and resolve quicker
* Gather feedback and alert manager on any service concerns instantly
* Invoice and bill directly from your mobile device.
* Electronic payments on mobile
FieldEZ is an operations management software application that allows service engineers and the heads of their respective departments to track resources in real-time, gather instant customer feedback and invoice directly from popular mobile platforms such as Android, Windows Mobile and iOS. It can help you track requests geographically, optimize routes and dynamically guide agents with detailed driving instructions, instantly gather feedback and update the status of any issue with the inclusion of media.
Although the application and its features are completely cloud-based, it can be used offline too for scheduling and assignment tasks as well as custom reports and integration with a wide collection of accounting and ERP software tools. All this forms the basis for a better service efficiency by reducing the paperwork needed, while increasing your reactivity and first-fix rates.
FieldEZ is a cross-platform field service management solution that takes full advantage of your field agents’ mobile devices to decisively increase your revenue while decreasing your running costs. This is achieved through the more efficient handling of your resources as engineers are tracked real-time via GPS and their routes get optimized geographically.
All tasks can be dragged and dropped in the application’s intuitive calendar, making dynamic scheduling with live updating possible. This way service engineers can be assigned with tasks according to their location and skills and thus making your services more efficient and your customers way happier.
The financial part of your services are also covered and enhanced by FieldEZ as the software allows agents to perform billing and invoicing actions, check electronic payments and get updated for due payments. All financial related processes are protected under a solid security layer that keeps all related data private.
One of FieldEz’s main conveniences is its easy to use scheduler that syncs with all engineers’ mobile devices to provide a live prospectus for the day, or just for the upcoming tasks of each employee. Every agent can check his/her schedule live using a mobile phone and can receive updates and notifications when a change is made.
Every task/action is represented by a coloured card that the user can drag and drop on the corresponding row with every row representing the time schedule of an employee for the day. The different colours indicate different type of actions such as work, status, arrival and dispatch times etc.
The seer power behind the software hides in its ability to track engineers via GPS and in real-time. This allows coordinators to plan tasks according to skills and position, and change the schedule dynamically to better accommodate arisen needs. Monitoring employees and actually measuring their efficiency is another benefit that derives from this feature.
Agents can update supervisors of their current positions and when they arrive or depart from the location of a customer, while supervisors can also check the history of an agent and check their course during a period. All this militates to a way lower mileage for the agents, thus greatly lowering the fuel costs for the companies that use the software.
FieldEZ gives managers the opportunity to instantly get a status report of a finished or unfinished task, along with the customer feedback that comes with it. This way, engineers and their services can be evaluated in a proper and irrefutable way and customers are delighted by the feeling that their comments actually reach heads of departments.
The form that is sent to the supervisors after the completion of a task is comprehensive in information and detailed in data, so that every aspect of the issue is reflected clearly.
All data and logs are recorded and kept in the cloud or local servers for the automatic creation of intuitive metrics and diagrams that further reflect the efficiency of your workflow for reporting purposes.
Another important use for these metrics is the ability to precisely locate problematic areas and unproductive employees, and take action immediately to avoid the further wasting of resources. Using this feature, managers can highlight the importance of their work and the actual results that their various positive interventions have.
Companies can lose significant portions of their employee’s time and resources when using traditional billing and invoicing methods that may only add to their customers inconvenience. Having the possibility to serve this critical need right on the field is of critical importance to the overall efficiency and customer pleasure.
With FieldEZ, agents can print receipts after connecting to a printer via Bluetooth, receive card payments, capture finger prints, verify transactions and even connect to Square, Paypal, Intuit or Ezetap card terminal by using any mobile device and platform.
FieldEZ integration abilities make the application a valuable part of your company’s technological infrastructure and a seamlessly working tool that can export logs and data to other reporting or financial related software solutions.
The platform is compatible with many ERP and CRM solutions like the widely used Salesforce, QuickBooks and Sage. Integration with custom software solutions and offline (Flat File through FTP) is also possible.
FieldEZ is free to use for 30 days and after the trial period is over it costs 20$ per user per month. The mobile application for all platforms is free to download and install and all related updates and new features that come with them are also free of charge.
Work Order Management on-the-go
Scheduling and Dispatch
GPS Tracking, Mapping & Routing
Reporting, List Views and Dashboards
Voici quelques-unes des questions fréquentes sur FieldEZ.
Types de licences disponibles pour FieldEZ :
À partir de: 15,00 $US/mois
Type de licence: Licence unique, Abonnement
version d'essai gratuite: Disponible
30-Day Free | No setup costs | No minimum user requirement | Volume discounts for large user base
Fonctionnalités du logiciel FieldEZ :
Utilisateurs habituels du logiciel FieldEZ :
Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME
Langues dans lesquelles FieldEZ est disponible :
Types de licences disponibles pour FieldEZ:
Licence unique, Abonnement
Appareils pris en charge par FieldEZ :
Android, iPhone, iPad
Applications s'intégrant à FieldEZ :
Ameyo, Freshdesk, MYOB Essentials, Marketo, Oracle CRM On Demand, QuickBooks Online, SAP CRM, Sage 50cloud, Xero, Zoho CRM
Ressources d'aide disponibles pour FieldEZ :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo