ProProfs Chat

ProProfs Chat

Live chat software for websites

4.8/5 (41 avis)

ProProfs Chat - Présentation

ProProfs chat is a fast and responsive online chat software that enables different business websites offer instant support to their valuable customers and web visitors. With ProProfs live chat software, your support team can resolve queries faster, provide answers of various questions in real time and deal with multiple customers without interrupting their browsing flow. The live support chat software also enables support teams to reduce tickets instantly while enhancing customer response time and their satisfaction levels. With ProProfs, bring assurance to your customers and tell them that you are always around them whenever they need you.

ProProfs chat allows easy options to engage and connect with worthy customers and website visitors in real time by enabling proactive outreach to your customer support team. Your support executive may send proactive chat requests to website visitors and guide them through the sales funnel by using this tool.

ProProfs chat is equipped with topmost features that enable you to reach out customers easily and display right offers to them. This chat platform offers competitive advantage to a business by adding better numbers in sales, conversion rates, and customer engagements.

Prix

À partir de
9,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

chinois (simplifié), anglais, français, allemand, portugais, espagnol

ProProfs Chat - Avis

Note globale
4.8/5
98% d'avis positifs
32
Excellent
8
Très bien
1
Moyen
0
Médiocre
0
Mauvais
Preethi R.
Traduire avec Google Translate

Affordable and highly valued Service

Publié le 27/05/2015
Provenance de l'avis : GetApp

It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Avantages

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Inconvénients

The extended functionality provided need extensive time frame to explore

Mike W.
Traduire avec Google Translate

I can monitor people on my site!!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/06/2017
Provenance de l'avis : Capterra

Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)

Avantages

I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Tami D.
Traduire avec Google Translate

Great Chat Program

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/07/2019
Provenance de l'avis : Capterra

Wonderful. We enjoy using this CHAT software.

Avantages

Ease of use. Cost was in a reasonable amount for our budget.

Inconvénients

How to add to your website instructions are not real easy to understand. Random software issues had to be addressed by calling support.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Svein R.
Traduire avec Google Translate

Great service for our customers

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/11/2018
Provenance de l'avis : Capterra

Good value and affordable prices.

Avantages

Easy set up and this Product reduce our incoming phone calls

Inconvénients

Nothing I can mention as I remeber now!!!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Joya A.
Traduire avec Google Translate

Simple and customizable

Publié le 27/06/2015
Provenance de l'avis : GetApp

With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Avantages

It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.

Inconvénients

Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

ProProfs Chat - Prix

À partir de
9,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Free: $0

BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators.

SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators.

GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators.

ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators.

A 15-day free trial is available

ProProfs Chat - Fonctionnalités

  • API
  • Enquêtes et feedback
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Rapports et statistiques
  • Surveillance en temps réel

  • Chat
  • Communication multicanal
  • Gestion de la base de connaissances
  • Gestion des flux de travail
  • Gestion des tickets de support
  • Historique des contacts
  • Hiérarchisation
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités

Plus d'informations sur ProProfs Chat

ProProfs Chat - Principales fonctionnalités

  • "What If" scenarios
  • Access restriction
  • Activity dashboard
  • Agent activity reports
  • Alerts / escalation
  • All Text/Message in visitor chat window in any language are
  • Archiving & retention
  • Authentication & security
  • Automated greetings
  • Automated scheduling
  • Average response time reporting
  • Banned visitors list
  • Built-in help desk
  • CMS integration
  • CRM integration
  • Callback requests when operators are offline
  • Canned responses
  • Cash management
  • Chat
  • Chat transcript
  • Chat window CSS customization
  • Chat windows translations
  • Chat/ticket tagging
  • Collaboration review
  • Commerce integration
  • Contact history
  • Credit card masking
  • Customer analysis
  • Customer history
  • Customer support tracking
  • Customizable branding
  • Customizable templates
  • Daily summary reports
  • Data visualization
  • Dual interface for monitoring & chatting
  • Email integration
  • Email templates
  • Employee profile
  • Event triggered actions
  • Feedback collection
  • File sharing
  • File transfer
  • Filtered views
  • First response time reporting
  • Fully Customizable chat window and buttons (logo, colors)
  • Geolocation
  • Group statistics
  • History tracking
  • Icons & team photos
  • Icons & team photos
  • Instant messaging
  • Interactive reports
  • Labeling
  • Lead capture
  • Lead capture
  • Macros
  • Mobile apps for iOS and Android
  • Mobile chat window
  • Mobile integration
  • Multi-channel communication
  • Multi-language
  • Multiple website support
  • Off-line messages
  • Offline access
  • On-demand reporting
  • Operator activity reports and analytics
  • Performance reports
  • Pop-up or embedded chat window
  • Post-chat surveys for gathering feedback
  • Post-chat surveys for gathering feedback
  • Pre-chat & post-chat surveys
  • Proactive chats
  • Proactive chats and triggers
  • Programming languages
  • Ratings & reviews
  • Real Time Monitoring
  • Real time Text Chat, Visitors monitoring and on-line/offline
  • Real time analytics
  • Real-time visual & audio notification on chat request
  • Reporting & statistics
  • Reporting & statistics
  • Sales tracker
  • Search functionality
  • Security & encryption
  • Single sign on
  • Smart or manual chat routing
  • Staffing prediction
  • Support ticket tracking
  • Surveys & feedback
  • Tag-based reports
  • Third party integration
  • Third party integration
  • Third party integration
  • Ticket form
  • Ticket management
  • Timeline management
  • Tracking/chat code for secure web pages (SSL) & secure chat
  • Transfer management
  • Trouble ticketing
  • Typing status
  • User activity monitoring
  • Various visitor window customizable options
  • Visitor information - OS, browser, language, & more
  • Visitor monitoring
  • Visitor tracking
  • Visual analytics
  • eCommerce integration

Avantages

The time to rethink the way in which online customers shop for products and services has finally arrived. Do you have chat-based live support on your website? If not, please consider doing so because it is no longer an option, it is a prerequisite. Live support through live text chat is your ultimate customer service solution.

Here are some of the reasons why you should choose ProProfs Chat to offer live support. With ProProfs Chat, you can:

* Chat with your customers in the language of their choice.

* Support integration with third party tools such as Microsoft Dynamics CRM, Salesforce, Magento, Shopify, ZenDesk, WordPress, Drupal and more.

* Allow call-back requests when operators are offline.

* Gather feedback with post-chat surveys and capture leads with pre-chat form.

* Chat faster with canned responses.

* Improve the resolution time for incoming customer queries by up to 80%.

* Help customers find answers to their queries with knowledge base integration .

* Monitor support operators’ performance through robust reports.

* Customize your live chat window according to different departments or service pages.

* Track the number of visitors on your site.

* Easily capture leads through pre-chat form.

* Improve your support services through post-chat surveys.

* Chat with your customers anytime, anywhere through mobile app available for iOS and Android devices.

ProProfs Chat - FAQ

Voici quelques-unes des questions fréquentes sur ProProfs Chat.

Q. Quels sont les types de licence disponibles pour ProProfs Chat ?

Types de licences disponibles pour ProProfs Chat :

À partir de: 9,00 $US/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Disponible

Free: $0

BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators.

SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators.

GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators.

ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators.

A 15-day free trial is available

Q. Quelles sont les principales fonctionnalités du logiciel ProProfs Chat ?

Fonctionnalités du logiciel ProProfs Chat :

  • "What If" scenarios
  • Access restriction
  • Activity dashboard
  • Agent activity reports
  • Alerts / escalation
  • All Text/Message in visitor chat window in any language are
  • Archiving & retention
  • Authentication & security
  • Automated greetings
  • Automated scheduling
  • Average response time reporting
  • Banned visitors list
  • Built-in help desk
  • CMS integration
  • CRM integration
  • Callback requests when operators are offline
  • Canned responses
  • Cash management
  • Chat
  • Chat transcript
  • Chat window CSS customization
  • Chat windows translations
  • Chat/ticket tagging
  • Collaboration review
  • Commerce integration
  • Contact history
  • Credit card masking
  • Customer analysis
  • Customer history
  • Customer support tracking
  • Customizable branding
  • Customizable templates
  • Daily summary reports
  • Data visualization
  • Dual interface for monitoring & chatting
  • Email integration
  • Email templates
  • Employee profile
  • Event triggered actions
  • Feedback collection
  • File sharing
  • File transfer
  • Filtered views
  • First response time reporting
  • Fully Customizable chat window and buttons (logo, colors)
  • Geolocation
  • Group statistics
  • History tracking
  • Icons & team photos
  • Icons & team photos
  • Instant messaging
  • Interactive reports
  • Labeling
  • Lead capture
  • Lead capture
  • Macros
  • Mobile apps for iOS and Android
  • Mobile chat window
  • Mobile integration
  • Multi-channel communication
  • Multi-language
  • Multiple website support
  • Off-line messages
  • Offline access
  • On-demand reporting
  • Operator activity reports and analytics
  • Performance reports
  • Pop-up or embedded chat window
  • Post-chat surveys for gathering feedback
  • Post-chat surveys for gathering feedback
  • Pre-chat & post-chat surveys
  • Proactive chats
  • Proactive chats and triggers
  • Programming languages
  • Ratings & reviews
  • Real Time Monitoring
  • Real time Text Chat, Visitors monitoring and on-line/offline
  • Real time analytics
  • Real-time visual & audio notification on chat request
  • Reporting & statistics
  • Reporting & statistics
  • Sales tracker
  • Search functionality
  • Security & encryption
  • Single sign on
  • Smart or manual chat routing
  • Staffing prediction
  • Support ticket tracking
  • Surveys & feedback
  • Tag-based reports
  • Third party integration
  • Third party integration
  • Third party integration
  • Ticket form
  • Ticket management
  • Timeline management
  • Tracking/chat code for secure web pages (SSL) & secure chat
  • Transfer management
  • Trouble ticketing
  • Typing status
  • User activity monitoring
  • Various visitor window customizable options
  • Visitor information - OS, browser, language, & more
  • Visitor monitoring
  • Visitor tracking
  • Visual analytics
  • eCommerce integration

Q. Qui utilise ProProfs Chat ?

Utilisateurs habituels du logiciel ProProfs Chat :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues ProProfs Chat est-il disponible ?

Langues dans lesquelles ProProfs Chat est disponible :

chinois (simplifié), anglais, français, allemand, portugais, espagnol

Q. Quels sont les types de licence disponibles pour ProProfs Chat ?

Types de licences disponibles pour ProProfs Chat:

Gratuit, Abonnement

Q. ProProfs Chat prend-il en charge les appareils mobiles ?

Appareils pris en charge par ProProfs Chat :

Android, iPhone, iPad

Q. Avec quelles applications ProProfs Chat peut-il s'intégrer ?

Applications s'intégrant à ProProfs Chat :

3dcart, AmeriCommerce, FogBugz, Highrise CRM, Mailchimp, Shopify, SugarCRM, Wordpress, Zendesk, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour ProProfs Chat ?

Ressources d'aide disponibles pour ProProfs Chat :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo