Gestion du service sur le terrain et Solutions mobiles de main-d'œuvre.3.8/5 (26 avis)
Les solutions de gestion des services et de main-d'œuvre mobile d'Astea offrent un ensemble robuste de capacités automatisées destinées à rationaliser et à améliorer la gestion des activités de service sur site, via le cloud ou sur site.
En automatisant le flux de travail, les ingénieurs de terrain devraient être en mesure de remplir et de documenter efficacement les missions, de gérer les actifs des véhicules, de saisir les dépenses et de générer des revenus grâce à des ventes additionnelles dans le cadre d'un contact client.
Les applications alertent les régulateurs sur les temps de réponse minimaux contractuels et accélèrent la coordination de l'appariement des compétences sur le terrain, de l'ordonnancement, de l'expédition et de la logistique des pièces de rechange.
L'utilisation de l'optimisation de l'ordonnancement en temps réel peut automatiser une grande partie de ce processus. Les applications mobiles offrent des fonctionnalités qui permettent aux forces de terrain de travailler électroniquement pour recevoir, documenter et rapporter des tâches, dans le but d'éliminer les procédures manuelles, les retards de service et les rapports papier.
Astea Alliance is a full featured field service software that covers almost every need you may have. It can be customized to an organization's particular needs and procedures, and integration is available for a number of back-end systems. While it is full featured, it can at times be overwhelming to learn if you try to implement everything at once. Best method is to start with the basic feature set, and add to it once you are comfortable. Astea continues to work on making the software more customizable by the end user, but there are many things that will require the help of the developers at Astea. This is discouraging as the hourly rate is high and can get very expensive. It would help to have someone on staff that is tech savvy and has some programming knowledge including being well versed in SQL. Overall, you will be hard pressed to find something you need that Astea Alliance won't be able to handle, either out of the box or through customization. Proper set up and implementation in the beginning will go a long way.
The software offers a full feature set and can be used in a number of industries. The mobile component allows real time data entry from the field for instantaneous feedback.
Because it is very comprehensive, it can be overwhelming to learn. One step at a time is a good philosophy. There are also many things that will require assistance from the folks at Astea, and there is usually a charge for the assistance which can get quite expensive.
Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.
I like all of the information that is available related to each specific job. We use Astea Alliance for "break-fix" or "service" jobs, which are smaller jobs. I working as an Accounting Specialist and I bill several of these jobs in Astea every day. I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project.
My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea.
I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had.
The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn.
The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly. This is a new feature so I am sure that Astea will be adding more options soon.
The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management.
Workforce planning with the dispatching console in ASTEA is a very self-explaining tool.
A perfect visualization of the workorder status, travelling allows to plan highly efficient.
Service Contract Setup is extremely flexible. Once set up, pricing is completely automised.
The system speed is someties very slow. Especially in Australia.
The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes.
Coming from an organization that had an outdated service platform...ASTEA has been amazing. We are able to manage customer information, technical information, logistics, and call routing all from one place.
ASTEA Alliance allows for multiple options and good functionality when it comes to meeting the needs of our business. We are able to quickly implement changes and give our field personnel additional features to meet internal and external customer needs.
We had some bugs initially when upgrading to a new version. The support for the resolution of these issues could have been faster.
Voici quelques-unes des questions fréquentes sur Astea Alliance.
Types de licences disponibles pour Astea Alliance :
Type de licence: Licence unique, Abonnement
Essai gratuit: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de Astea Alliance.
Utilisateurs habituels du logiciel Astea Alliance :
Grandes entreprises, Entreprises de taille moyenne
Langues dans lesquelles Astea Alliance est disponible :
chinois (simplifié), chinois (traditionnel), danois, néerlandais, anglais, français, allemand, japonais, coréen, portugais, espagnol, thaï
Types de licences disponibles pour Astea Alliance:
Licence unique, Abonnement
Appareils pris en charge par Astea Alliance :
Android, iPhone, iPad
Applications s'intégrant à Astea Alliance :
Cisco WebEx, Dynamics 365, Epicor Financial Management, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, Oracle JD Edwards EnterpriseOne, Salesforce Marketing Cloud, Vertex Cloud
Ressources d'aide disponibles pour Astea Alliance :
Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo