Avis clients sur ReferralCandy

L'application offre une interface intuitive et conviviale, ce qui permet aux utilisateurs de créer rapidement et facilement des programmes de parrainage personnalisés, sans avoir besoin de compétences techniques avancées. ReferralCandy propose une intégration transparente avec les principales plateformes de commerce électronique telle que Shopify, ce qui facilite la mise en place du programme de parrainage sur votre site existant. L'application offre également des fonctionnalités avancées telles que le suivi des références, la gestion des récompenses et la génération de rapports détaillés, ce qui permet aux entreprises de suivre et d'analyser efficacement les performances de leur programme de parrainage.

Certaines options de personnalisation avancées peuvent être limitées. Si vous avez des besoins spécifiques en matière de conception ou de flux de travail pour votre programme de parrainage, il peut y avoir certaines limitations. Les fonctionnalités supplémentaires, telles que l'intégration avec des plateformes de messagerie spécifiques, peuvent nécessiter des frais supplémentaires. Les clients ont parfois du mal à comprendre comment utiliser leurs avantages fidélité, très intuitif du côté utilisateur cependant en utilisation du côté consommateur très compliqué !

The product is easy to use and team is incredible. We love that the themes are super easy to customize and change.

[SENSITIVE CONTENT HIDDEN] was super understanding that our business is going through a critical time with COVID and is super responsive.

Themes feel a bit hard to access through the portal.

Being completely new to this type of software and having some difficulty setting it up, I was relieved to be able to have a virtual meeting with a real live person to hash out any roadblocks. Customer support was great!

I wish there was a direct integration with Moonclerk so that a coupon could be automatically applied to a checkout form via the ReferralCandy link. Additionally, it is disappointing that the advocates cannot have a credit automatically applied to their Moonclerk account, and that we have to manually send their rewards. Overall it provides less automation that I expected, and leaves a lot to be desired.

The program is relatively easy to set up and get started.
However, don't rush make ourself know with the consequences of certain settings.

Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear.
If you want I am willing to give you more detailed information and input.

I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit.
I made this in Excel now, and it was really useful.

I have had frequent contact with your customer service officer [SENSITIVE CONTENT HIDDEN]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job!

ReferralCandy was extremely easy to implement and is very easy to manage day-to-day. The support is also great; I typically get all issues resolved very quickly. It is also affordable compared to other options.

I'd just like to see more features that allow us to customize the ReferralCandy experience. The best example would be a feature that would allow us to control when we send rewards to advocates. Some advocates complain that payouts only happen on a monthly basis. If we could control payouts and make them more frequent if we wanted to, like some other referral platforms allow, that would be excellent!

For [SENSITIVE CONTENT HIDDEN]: "You've been great and very helpful. I actually currently have an active trial going with Refersion, but it's been terribly frustrating, very unclear and complicated on the setup so that's why I jumped to Referralcandy. Still in the initial stages of setup and yet to be determined, but it's looking good for Referralcandy so far..."

it's still a bit complicated to set up, but simpler than refersion so far and the help chat people are very quick and responsive.

Referral Candy integrated easily into our Shopify store. It's easy to use, and the customer support is proactive and helpful. Shout out to [sensitive content hidden] who spotted an issue with our Referral Candy before we had noticed and reached out directly so that we could fix it.

When we first started there seemed to be some errors with issuing rewards, but customer support was able to assist quickly.

ReferralCandy has helped us save when it comes to having a referral program to serve our customers.

Given we have subscriptions, we had a big hiccup with the integration with Recharge that the ReferralCandy team helped resolve. It would have been great if that was already smooth before we launched.

Easy to use and customize. Also great customer support by [sensitive content hidden]

Difficult to integrate with Klaviyo (easy templates, flows are helpfull)

I love how their customer support really helped me on time.

There are some features that might be more helpful for the client that is not currently present in the system like the Arabic language

Referral Candy has plethora mind-blowing functionalities. When it comes to tracking of referrals, no other referral marketing tool is even close. It's one of our favorite tools that we have used to skyrocket our startup to 6 figures. It campaign setup is very simple as ABCD. It only takes few minutes

They need to do better with their customer support

simple to use, great interface, great service, amazing custom look to match your brand

cant say since i like it all from service, creativity, and brings me back money

I like ReferralCandy as a customer referral program. It's very easy to use and they have FABULOUS customer service! [sensitive content hidden] went above and beyond for me and helped to provide valuable solutions for us. She was always really quick to reply and offered amazing customer service. Customer service goes such a long way as there are many apps that do not provide the same level of support. I'm really grateful for the team at ReferralCandy!

I would love to see the revenue generated split by first-time customers vs. returning customer transactions. We only offer payouts on first-time customers so seeing returning customer sales doesn't help us to see how well our campaign is performing.

I needed am answer about something and I got the info I needed very quickly! [sensitive content hidden] was great and provided more info than I had requested which was helpful!

At times, we do find it difficult for our students to log in to track their referrals and we get a klot of customer service questions on our end about this.

VERY customer oriented
Easy to set-up
Professional and efficient

Sometimes companies who use it are not good at it.. bur fortunately the customer service is always efficient and fast!

ReferralCandy was so easy and quick to set up, i think it was live on our site within a week. We've already seen great results and customers engaging. The dashboard easily displays results so i can report on it quickly, which is essential! Support is always so good, really easy with the online chat, i spoke to [SENSITIVE CONTENT HIDDEN] today and she resolved my issue and made some suggestions which were so helpful!

We've been using ReferralCandy for a few months now and i've not come across anything that doesn't work.

Ease of use is what I like most about Referral Candy.

I have nothing negative to say about this software.

Easy to set up and start using(I'm adding this to surpass the minimum character requirements. You all shouldn't require so many items in a review. Take what you can get, leave everything optional. The minimum character limit is silly and made me want to stop submitting this application.)

Our business wanted to run multiple different campaigns with different branding, and slightly different rewards. We have to maintain multiple different accounts and manage which account we use with our custom web application in order to make this work. It would be better if we could house and use multiple different campaigns together in a single account.

Support is quick when needed. [SENSITIVE CONTENT]
is awesome in getting my customers and I help.

We'd love more ways to identify fraud but all in all, we really love referral candy

Generates codes for our customers based on referrals, incentivizes customers to share their experience with our product.

Doesn't enable us to see current rewards a customer might have (to my knowledge). Our customers don't also don't tend to engage with it often except for a few brand ambassadors.

I love that I can use this software to track referrals for my in-person appointment based business, where I still want to offer rewards to my clients. This takes away the stress of having to keep track of punch cards! ReferralCandy integrated very nicely with my website built on Squarespace, and [SENSITIVE CONTENT] helped me figure out how to integrate it specifically with my booking process!

I am a very tech-savvy person and always have an easy time figuring out new technology and software. I do think this was a little bit challenging to figure out how to integrate it at first - however it was because I was trying to implement it specifically for people who book appointments with me rather than a normal cart checkout. I think it would be seamless and effortless to figure out for a normal cart checkout!

It works by itself with almost no supervision. You can automate most of your referral program and let it works by you.

it is a bit tricky to solve advocates requests and to monitor what is wrong where the system does not work properly. Thank the support team you can handle these situations