We have only been using the platform for a month
- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons).
- The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job.
- the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand).
- You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary.
- job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature.
- the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.
- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board).
- It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board.
- the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...)
- It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.
After decades of experience implementing various business information systems, I have never before had such pleasure working with such a fine product. ServiceM8 is not only exceptionally easy to use, the depth of functionality if mind boggling. The team at ServiceM8 have re-defined job costing and the ability to monitor job profitability. The average trades person is able to instantly review how job profitability is tracking without obtaining a degree in Accounting, nor spend hours late into the evening crunching numbers. As a Certified Public Accountant, I feel "Job Profitability" as calculated by ServiceM8 is more accurate than most small business accounting systems and definitely completely understandable by the average trades person.
Only a bean counter would talk about job costing first ! Job Documentation is easy, accessible, and comprehensive. Every important aspect of a job is literally instantly captured, organised on that specific job, under a client/site code and stored in the cloud for immediate, forever access by your office team, co-workers, or yourself when you need to recall it years from now. Documentation 'happens' with a few simple clicks on your iPhone - even while you're on the tools. How would a bean counter know - because I spend as much time on my tools as on the keyboard - just ask me about my Festools ! As a real life example - ServiceM8 job documentation was presented to an enormous international product supplier after my claim of product failure while the company claimed user fault. That product has now been removed from the market - worldwide and that company is providing complete support following their failure. What is job documentation - photos, notes, check lists, forms, documents, tracking/co-ordination of sub-contractors and virtually anything you can upload.
Quoting and invoicing a job is easier, better, and faster than any accounting system we've reviewed. We're not suggesting the elimination of the accounting system - it's still a necessary team member - just front end the accounting system with seamless - almost magical direct integration.
And of course scheduling click click, drag - drop .... need I say more?
Job Documentation. Efficiently created - conveniently organised - instantly accessible now and forever.
The ServiceM8 "job" can house virtually everything which should be stored away about a job - The documentation can and should include everything from inception to completion - and everything in between. The owner of one of our clients commented "If you were here yesterday - you would have saved me $5,000". Had a simple photo of the site been stored against the job BEFORE starting work, his team could not have been blamed for pre-existing damage.
During the job, plans, quotes, drawings, product information, permits, health and safety forms can all be just a click away for reference. Communications with the customer - all recorded on the job - No more "I didn't receive that" ...... well someone opened the email at a documented time and date .... who might that have been ?
Job Completion - nothing better than a photo - stored away safely in the ServiceM8 cloud.
Most trades rely upon sub-contractor. Get a quote, send task lists, required contracts/documents by the sub-contractor - All via your ServiceM8 account with or without you sub contractor using a ServiceM8 account. All of the sub-contracted work is documented within the job.
Purchase Orders. We need the ability to accommodate the trades person who calls into the trade shop on the way to a job site for necessary job materials. I'd like to see the ability to snap a photo of the purchase order, store the transaction against the job, capture transaction details via OCR, post the transactions to the job, and pass the pending transaction to the integrated accounting system.
This is not necessarily a 'con' - it something additional that I feel should be there to expand the functionality - Wish list stuff - With a development team like the crew at ServiceM8 - there is absolutely no doubt in my mind they'll deliver - more than likely something even better than my concept.
I do save a lot of time since i started using ServiceM8 and generally are getting paid faster. One client said the other day when i had finished, great work send your invoice if you haven't already. I said on its not done yet but was by the time i drove away. Later that night i saw that the invoice had been paid. How good is that. With all that being said, like every peace of software out in the market its not perfect and it wont suite everyone but with the way this company has it structured it can cost you nothing to try it for months whereas most only give you 14 days. I reckon if your products good and suites the user it will sell its self and you don't need to force someone into a contract when they may not be ready. Integration with MYOB my current account program is great as it updates my inventory and sales and customer areas so i don't have to do any adjustment. Using bank feeds in MYOB you easily make the invoice as paid and the information is sent back to ServiceM8 tell it the job has been paid. If i add new inventory items in MYOB they appear in ServiceM8 ready to be booked out when the job is finished. ServiceM8 has engaged Strip as a payment gateway for credit card payments, I have only just started to use this feature, my first credit card customer the other day did it online when he received the invoice. The only thing wrong is there appears no way to add on the transaction fee. May need to tweak our charges if lots of customers start taking this method up. Good though as there is on monthly fees only the transaction fee so if its not used these no extra overhead. ServiceM8 has quite a few add-ons some free some for a small charge but very manageable. I'm about to work with their Forms as i am getting a fair amount of compliance reporting jobs now and see that my old paper forms don't cut it time wise. Support from ServiceM8 has always been great, submit a service ticket and the response is very quick compared to others that i can't mention. This is one piece of software I have no problem recommending to anyone in the service or small job area and some larger jobs too.
There are two great features that made me go with ServiceM8.
1/ As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month. Some other programs have a flat cost per month that covers x number of users, this is fine if you already have a fleet of vans on the road but can be a serious cash flow problem when your on your own.
2/ The ability to customize your invoices and quotes so they are how you like. I do a variety of small installation and service work and i track inventory, now in order to get the job total price i insert items into the invoice and use the free-form details area to wright what was done then when i produce the invoice for the client they see the worded details of what was done ant the total amount owing.
Since using ServiceM8 for over a year now it has really changed the way i work with jobs. The fact that ServiceM8 keeps everything for a job with a job for every is going to be fantastic. Only yesterday i had a call from a company i did a quote for just over a year a go, i had marked this quote as unsuccessful, he gave me the quote number put it in the search box and up came the quote, revised the price and re-emailed all in less than 15 minutes. Much better than the old days.
Probably the most cumbersome feature i have found but still use it. Partial invoicing allows me to do progress invoicing on the larger job that go for several months and i need to invoice the client at the end of each month.
Another thing i wasn't happy with at the beginning was that the app only works on iPhone / iPad but once i bit the bullet and brought an iPad (everyone needs a toy) I soon found it totally worth it in lots of ways.
I started attempting to use ServiceM8 about a year ago. I also changed my books from good old Cashflow Manager to Xero, which I setup to sync with ServiceM8. I am a one-man show.
I say "attempted" to use ServiceM8, because, at the time, I was many months behind on my books/invoices, and the situation really got even worse. I have now got my books up to date, and I am working through doing many months of invoices.
I had my accountant assist me setting up Xero. All was more or less working, but I had big issues with the bank feeds, especially PayPal, basically I got a huge mess, then I wiped it all out to start again, and got much the same mess again. Frustrated, I went back to my good old trusty Cashflow Manager program and did the whole set of books for the entire financial year to date (and 2 BAS statements) in an afternoon. So I have ditched the Xero-ServiceM8 sync, and am now going to use ServiceM8 with Cashflow Manager manually. None of this is in any ServiceM8's fault, Its either mine or Xero's, probably a bit of both.
Basically I will maintain my books in Cashflow Manager, do the invoices and job tracking in ServiceM8, and then manually enter the payments into Cashflow Manager, much like I used to. A nuisance, but not a big deal.
As for ServiceM8, I have only really started exploring it and using it the last few days. I have been trying to for ages, but either forget, or left my iPad at home. I have learnt a lot about it in the last few days.
I have looked at the competition, but most of them (at a similar price point at least) had apps that don't work offline. ServiceM8 will work without an internet connection (with some features not working naturally), so it was the obvious choice for me in a rural area with poor telecommunications.
So far, it seems to work well, is easy to use, the app is fast, and the website seems fast enough on the odd occasion I have used it on a decent internet connection. Just now (a public holiday) i got a response (and solution) from their support in 14mins. That is my first contact with them.
It is quite cheap and I feel that it is quite a good fit for my business. But it will only work as well as you make it, and you will have to put some time into learning it and incorporating it into your daily routine.
I highly recommend giving it a shot to all small service businesses that are struggling to manage their jobs, invoices etc. Bonus points if you can start using it before you get overwhelmed by work.
Seems fairly simple.
Plenty of features.
Should end up saving me plenty of time.
Im still a bit nervous about keeping important business data "in the cloud" in someone else's hands.
As a tiny service company competing against global powerhouses, we have been searching for a long time for a program to help us consolidate our business software. We had a system that worked for us, but it was clunky due to it being a series of stand alone programs we would multitask together.
SignNow, Quickbooks online, Notes, emails (2 different ones) and photos all worked, but took about 1/2 the time of the actual service call to make sure all the documents were properly completed, sent and billed.
Two key features sold us on this: Integration into QuickBooks Online and the ability to create check lists for each job so nothing is forgotten.
The bonuses of individual technician scheduling, letting us have the option to still use WAZE for the GPS on the work order, time stamps for travel and on/off the job, text/email ETA from the phone to the customer all makes us look much bigger than we are.
We feel like a powerhouse vs the big boys in our industry with this program, and with the cost based off now much we use it vs a block tier system lets us know well before hand what our costs will be each month.
We couldn't be happier.
Please don't change this formula ServiceM8.
It's everything we need.
Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly.
Customer service communication inside the program is outstanding. Being able to ask questions without starting new emails or having an agent auto close a question ticket before all the questions are completed is being A+ customer service.
Only nitpicking things really. We run strictly OS machines, so there are a few features we cannot use because they seem to only work on Windows browsers.
Diary notes are great, but hard to edit/can't edit. Not a big deal, but never the less, our fat fingers can sometimes make us look unprofessional without the ability to edit before we email.
Switching between phone and tablet on the job. This seems to be hard for the program to do. If we check in on a phone from travel, we must check out on that same phone, we can't check out on the tablet where we ultimately do most of the work with SM8. Sometimes we don't remember to check in and out and do all the work on the tablet and not switch to the phone and we have to redo some work because of it.
Instructions. 95% of all your instructions are spot on, but some we had to ask for help even after reading them a few times. Nothing big because customer service was wonderful.
I have been looking for a job Managment program for 3 years we started a 30 day trial of another product and we were having trouble interfacing to myob the Suport was very poor and many limitations on the product. The video help is so easy and every thing I need is documented.
I found servicem8 on some web searches I signed up for a free trial and enjoyed my experience bit had many questions. I received an email to attend a live demonstration in the apple shop and had a chance to ask questions I left the demonstration convicted that servicem8 was what I needed to get my company back on track. I call several cloud solution company I wanted to get up and running a soon as possible with least amount of work.I went with the one day install and set up I had done most of the basic stuff the implementer gave demotes toons and tanning and help with form development training. Within a week were all used the platform.
I like the way it is cloud based with a local back up so even if use connection we can still keep operating our business. The ability to invoce quote in same platform record photo collect signatures there is not enough room to write the advantages of servicem8 over its rivals.
I really want to track purchase orders on the system it currently dose not Suport I hope enough people ask for it and it becomes part of servicem8 platform.
Great software , I have not had any real problems
The software has a lot of hidden things that are untapped like location of techs, signature, photos, tells you when to leave to arrive at your next appointment on time
Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions
As a partner with ServiceM8 we've had exciting times with assisting businesses take advantage of powerful features the application has to offer. From creating forms through to managing staff, assigning jobs and scheduling work.
The company has really gone to a great extend to make the application as user friendly as possible. This enables users to easily understand their new process when we introduce the application in their business.
The cost involved is also of benefit to the Company as it is based on the amount of jobs processed through ServiceM8. Thus if you're going through a quite period the application tailors your subscription cost to the amount of jobs processed. An extremely favorable option amongst Trades industries.
- Being able to create forms directly from the mobile devices.
- New diagram feature release also available on mobile devices.
- Being able to save communication between customers and tradesman directly on a job.
- Customized document templates.
- Being able to send a quote directly via SMS
- The ability to have all your Parts & Materials and Services available in the system to add onto a job.
- The customized html code which allows Customers to make bookings directly from your website.
- The application is not available on Android devices. This is often the main decider for Tradies as most often they opt for Android devices since it is more affordable.
I love ServiceM8. I am the owner of a Irrigation Installation and Maintenance Company that service a large number of diverse customers. As my company grew I discovered that small details were slipping through the cracks and we were not delivering the great service that we knew we could. This started us looking for a software product that fit the scale of our business was easy to use and intuitive. We tried 3 platforms that were recommended by friends and all had very high entry prices and were overkill for what we need and worst of all they did not link to our booking software. To say the least it was disappointing. We thought that maybe we were asking to much and that maybe we should settle but then a late night Google search of the "best service business software ever" led us to ServiceM8 and we have never looked back. With in 3 days all of our business was being run through ServiceM8 and at the end of that first week all customer and contact info was imported and set.
Service M8 has made our life here at NWIC so much less crazy and so much more organized.
Thank you so much for making this product!
The mapping features amazing. My ability to look over the large service area that we cover and see where jobs are is a great tool for us to improve our routes and become more efficient.
This software links flawlessly into my Xero account and make bookkeeping a breeze.
There appears to be some double entry issues that I wish were improved. When I enter a persons address, name, number as a Job Contact it would be nice to be able to then click a box to have that info transfer to other areas like Billing Contact so I don't have to re enter the same info. (this may be possible already and I just have not learned how to do it)
Um well I am in the pressure washing - gutter cleaning business and needed a software to keep track of customers, have 2 way sync with quick books online and easy scheduling. I tried literally probably 100 crms before I settled on service m8. It was a perfect balance of amazing features but a good cost
iOS contact integration
Qbo 2 way sync
Stripe online payments
Google? Auto fill for address!
Schedule can export to google or Apple calendars
Automated messages sent
Ability to store files to customers
Pay per job created
Auto check into job and tells you when to leave to get there on time
Also great integrations with mail chimp and other softwares
So many good things yet not perfect
I wish it had or could change the following:
Better customer organization And ability to tag customers.
Better check In check out feature because often I forget...
The job contact/ billing contact is wonky. Seems like I enter a new job and it shows up as job contact but not billing. It's just confusing
Better system to map customer routes and book jobs. You currently can see your customers in a map view but would be nice to be able to do something with it.
Automated messages should automatically be able to go out after job completion to ask for reviews ect
Be more consistent with how clients show up in list - sometimes it client will come up Last name, first name and sometimes first name last name.
No ability to add mobile number from mobile app.
I love this product - I tell everyone about it because it transformed my business and allowed it to expand! It is so unassuming that it quietly achieves everything you could possibly want at the fraction of the cost of its competitors ( who quite often only do some of what Sm8 can do) without big noise or complicated programming- just effortless and seamless practicality- as you may be able to tell I am a huge fan - I love a great product and Servicem8 is one of them.
Best feature is the mobile app - we can run our business from our phone on the road - the app is far better than its competitors and means we only need one device on the road - which is way better for our employees who find it tricky and impractical to juggle a phone and a tablet or laptop
Hmm..only thing I wish it could do was run projects as well that way it would could do everything in our business - progress claims, variations etc. it can do partial invoicing which we find works a treat as a progress claim but for more complicated project based work it may be too simple - but do the trial so you can find out. As this product is not targeted at project building jobs this is more of a dream request than a ' con'.
Thanks Anita, really happy to hear to that you love ServiceM8.
Project management support isn't on any near horizon but we may improve support for it in the future.
We are a service business and have found quoting through to invoicing is sooo much easier with Servicem8.
- Easy to use and the search function (when working well). Also the ability to accept CC payments via stripe and push invoice details through to Xero.
- Pricepoint is good and encourages businesses to utilize more areas.
- Lack of training videos.
- Also difficult to work out how to update out job card for other 3rd party contacts.
- Converting an email to a job seems to have changed for the worse and is much more difficult now!
- It would be great to be able to oncharge a the service fee for Credit cards in the invoicing template, e.g. if the cc link is used you can set an automatic percentage amount to be added on. ie 1% or a set $ amount.
We have been using ServiceM8 for a couple of years, we find the intergrated system very useful and time saving, the ability to communicate with our clients on multiply uses within ServiceM8 has meant speedy outcomes and happy clients. The database means we can easily check client history and be proactive to repeat business engagement. The instantaneous connection to staff schedules via the mobile app means less chance of client error occuring. The pay as you go means there is minimal wastage on features that may not be relevant to our requirements.
with little training staff easily use and adapt to ServiceM8; the ability to check on staff locations; ability to submit a quote quickly has impressed clients.
limited ability to have common quote templates; difficulty in quick history checks on job numbers needing to enter multiple job cards to find the right one ( need the ability to add a discriptor). this also applies to multiple quotes on a job card ( require to send multiple emails to differentiate between quotes using the "Subject" line)
Is only available on IOS platform.
ServiceM8 is a wonderful product and plays an essential role in the running of our business. My boss uses the app on his iPad and iPhone to undertake the work whilst I am in the office using the ServiceM8 website to control his jobs and send out invoices. There is no more duplication as everything is recorded in ServiceM8 and, once completed, jobs are automatically added to our accounting package. There have been great efficiency gains since we moved over to ServiceM8.
Too many to mention including ease of use in all aspects from booking work to sending invoices, storage of information, communication between workers and admin staff, can work anywhere where an internet connection is available, system availability (I don't remember a single outage in the 4.5 years we've been using it) and, of equal importance , support from the ServiceM8 support team who have always been quick to respond.
Not much, only that suggestions for change require votes from other users to lift the suggestion's priority before it is implemented. I have made some very useful suggestions to improve the product and frustrated as there is no support from other users but I suspect they are all too busy to look at them and therefore no change.
We have been looking for a software that would link to Xero that would help cover our quoting, invoicing and our job bookings. We came across several, but went with Service M8 as it gave us most things that we need and we loved their costing set up.
The cost is per job and not per month/per user. As a small start up company this was a great way to keep our costs low, but still be able to function with several users. I love the custom templates which allows us to create our own paperwork. The form function is a great ad on which allows us to comply with Health and Safety requirements especially when we are dealing with larger companies on a sub-contract basis. The job components such as text message, tracking, photo tags are the things that set us apart from our competition. Our customers think we are wonderful. The new job cost module is a giant improvement and something we like to use.
It doesn't capture costs from supplier bills or purchase order, we have to do this through xero. Also inventory/stock is very basic. I have to do this through another program. Doesn't allow for booking of hours for quotations visit without affecting the job costing.
The program is great, and relatively easy to use, when I couldn't figure out something or asked if the program is able to do a particular thing, support is always willing to help. Answers are not always within the hour or a few hours but that is understandable. I just wished that I switched from reckon to MYOB at the same time I started servicem8 as the duplicate materials and customers were a huge pain. But I have no doubt that it would have gone smoothly if it was all set up at the same time, as it is running fine now that I have sorted the duplicates and understood more about how servicem8 syncs with MYOB.
that I can work on this for almost everything (except purchase orders) then when the invoice is sent, its over to myob to receipt everything. Also the job costing charged per job is great, however some months we could have lots of small jobs which add up to be an expensive month and other months there are a lots of larger jobs so it evens out over the period.
it doesn't do purchase orders yet! also some little issues about how it syncs with myob eg, I can't receipt payment in servicem8 then send to myob and be automatically ticked off in the bank feed in myob, if i didn't have the bank feed in myob it would be fine. I have now decided to sent it to myob for all receipting of payments, and it comes back to servicem8 and is noted as paid when it does get paid anyway.
Service M8 is my only hope!
I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress.
I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol and blood pressure!
Service M8 has been a godsend for a tiny company such as mine. The software has yet to have any hiccups, and while it doesn't have every single, nit-picky, feature I would like, it does have all the features I need for pennies on the dollar compared to the others.
Something also has to be said about the support from SM8! I am more and more impressed with the level of support provided by Service M8. Whenever I get stuck on something, a simple five minute chat online at anytime of any day results in a solved issue! They have yet to fail to point me in the right direction, or flat out resolve my issue in no time at all. 24/7 click help and at the bottom of the help center screen there is a chat window that is always manned by a courteous and knowledgeable rep, ready to go, and they get you answers!
I liked the software so much, that I, being an avid Android user that has never been of fan of iOS and Apple, made the switch to iOS because Service M8 is strictly available on iOS for the mobile portion, and I have never made a better decision!
It just works! No headaches, no crazy glitches, no blood, no sweat, no tears, except tears of joy as I complete by service calls, invoice my customers, and get paid!
Obi-Wan-Kenobi should take lessons from Service M8!
If you enjoyed my review, click on this link to check them out. Service M8 gives credit for referrals, and it would help me out a bit, but don't let it influence your decision because the credits is not the reason I did the review. I did the review because Service M8 deserves a great big pat on the back, and I believe in given credit where credit is due!!!
It works! It is simple and easy to use. The support is super stellar!!
iOS only, no equipment tracking.
Were we a small business stuck in paper-based processes full of duplication and inefficiency. We explore so many options but found we couldn't afford most of the offerings available and found they didn't match our needs. We had considered expensive customised systems but found they too were stuck in the 19th century way of doing things. We needed a simple, cost effective cloud system to revolutionise our business. We found that in ServiceM8. We now say "How did we get by without ServiceM8?" ServiceM8 has literally revolutionised our business without upfront capital investment, and absent were the huge ongoing expenses of other comparable offerings. We had no need for extensive training because ServiceM8 is so intuitive. We are far more efficient and effective, our access to job records is immediate and available anywhere, to all staff, yet our data is safe and secure. We also make use of external contractors and ServiceM8 even ensures they are managed well. Best of all ServiceM8's pricing structure guarantees significant ROI without doubt.
Simple, easy and effective. Plus the price - perfect for us!
No system can suit all customer preferences, so there are a few things we would change, but otherwise ServiceM8 is terrific and can't be faulted.
ServiceM8 is very good we have used it for years and have recomended it to other trades. We were using paper and phone calls for job dispatch before we started using servicem8. We understood business and new how to run efficiently so we were only prepared to choose a system that enhanced our ability and not overcomplicate matters. We chose it over several other field service software providers, and we havent looked back.
it is very easy to use, it is extreamly cost effective. It is powerful. it is easy to make it work the way that suits your individual needs. Field staff use it instinctivly with very little training generally half an hour and in some cases staff just start using it with almost no training and just the odd question now and then. Our customers are impressed with how professional a tradesman in the field can be using serviceM8 on the iphone, especially when they get emailed the invoice while we are still on site.
there is no specific parts of servicem8 that we dont like.
ServiceM8 has been an integral part of my small electrical business for quite some time now. It is easy to use, requires minimal staff training, and is very flexible when combined with available add-ins such as Forms. I am a sole trader and sm8 has enabled me to reduce my office time from approx 10hrs per week to 2hrs per week. This has been achieved by invoicing clients directly from on site and using the forms add-in to go 100% paperless (except for incoming invoices etc.) I would recommend any business owner who is not using similar software to give it a go and im sure after the setup phase you will be impressed.
Ability to access job history from anywhere anytime.
Inability to use purchase orders.
I was on another platform that felt like it was built on matchsticks. Every time there was a update something else would collapse. ServiceM8 seems to have a solid base as I use to hold my breath when an update would come up but it just got better hassle free.
Easy of use and it kinda makes sense to us Tradies. New employees seem to pick it up very easily and they like using it. Adding multiple photos is SO easy. The sync with Xero is great also.
That you can't update Clients email addresses in the job so you need to edit it and save it in the Clients profile. But i'm sure they will be updating that soon.
ServiceM8 has been the single best system we have ever implemented in our business. It allows us to manage our jobs and staff far more productively, and ensure that no job is ever missed. Since implementing ServiceM8, our productivity has doubled, so that we are now twice as profitable with the same number of staff. We could not possibly consider what business life would be like without ServiceM8.
The system gives us full visibility of all our jobs and how they are progressing. It provides our staff with instant access to the information they require to complete their work in a professional and timely fashion, and allows them to instantly invoice clients for completed work (and even take immediate payments), which dramatically improves our cashflow.
Can't think of any cons.
Introduced to ServiceM8 by a fellow contractor about 2 years ago. Once we understood how it worked, we have never looked back. Changed for the better the way we used to issue quotes and invoices
Convenience of being able to issue quotes and invoices immediately when on site
Time saving as no longer have to spend hours after work writing up invoices and quotes
Great job scheduling/dispatch and reminders
Relatively easy to use even for a tech dunderhead like me
Good monthly analysis tools
Very reasonable and fair pricing schedule based on user pays principles
Fantastic "Help" people on the other end of the phone when needed
Having to pass on credit card fees is a negative for many customers but we realise this is most likely not a ServiceM8 charge but greedy banks screwing all of us all the time
Ease to schedule, invoice, quotes and payments.
It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.
Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.
overall the system has improved our job visibility and implementation has been a success. I feel the developers are too focused on adding new features rather then improving the existing ones. There are numerous, well lets say quirks to the software that are not being dealt with.
this software has allowed us to add photos ect to our invoice for our client. It has also allowed us to keep a time/date record of job completion times to assist with any client enquiries. syncs invoicing with accounting software eg MYOB, ZERO
Online support is time consuming. Annoying quirks in the software detract from its usability and time saving features. Reporting Is absolutely rubbish needs massive improvement no way to track simple data like quote conversion rates ect. More focus is needed on improving the current software rather then adding new features.