Avis clients sur ServiceM8

Dans l'ensemble, c'est l'un des meilleurs logiciels pour la planification des tâches, l'établissement des factures et autres avec des meilleurs fonctionnalités

I have ServiceM8 open right now, and do most days. This is simply the best deal for the money. Period.

If you run into a problem, you cannot count on ServiceM8 to help you. Their customer service is horrible and they don't have a phone number to contact. They have put my business on hold because of an issue with their product.

After decades of experience implementing various business information systems, I have never before had such pleasure working with such a fine product. ServiceM8 is not only exceptionally easy to use, the depth of functionality if mind boggling. The team at ServiceM8 have re-defined job costing and the ability to monitor job profitability. The average trades person is able to instantly review how job profitability is tracking without obtaining a degree in Accounting, nor spend hours late into the evening crunching numbers. As a Certified Public Accountant, I feel "Job Profitability" as calculated by ServiceM8 is more accurate than most small business accounting systems and definitely completely understandable by the average trades person.

Only a bean counter would talk about job costing first ! Job Documentation is easy, accessible, and comprehensive. Every important aspect of a job is literally instantly captured, organised on that specific job, under a client/site code and stored in the cloud for immediate, forever access by your office team, co-workers, or yourself when you need to recall it years from now. Documentation 'happens' with a few simple clicks on your iPhone - even while you're on the tools. How would a bean counter know - because I spend as much time on my tools as on the keyboard - just ask me about my Festools ! As a real life example - ServiceM8 job documentation was presented to an enormous international product supplier after my claim of product failure while the company claimed user fault. That product has now been removed from the market - worldwide and that company is providing complete support following their failure. What is job documentation - photos, notes, check lists, forms, documents, tracking/co-ordination of sub-contractors and virtually anything you can upload.

Quoting and invoicing a job is easier, better, and faster than any accounting system we've reviewed. We're not suggesting the elimination of the accounting system - it's still a necessary team member - just front end the accounting system with seamless - almost magical direct integration.

And of course scheduling click click, drag - drop .... need I say more?

I do save a lot of time since i started using ServiceM8 and generally are getting paid faster. One client said the other day when i had finished, great work send your invoice if you haven't already. I said on its not done yet but was by the time i drove away. Later that night i saw that the invoice had been paid. How good is that. With all that being said, like every peace of software out in the market its not perfect and it wont suite everyone but with the way this company has it structured it can cost you nothing to try it for months whereas most only give you 14 days. I reckon if your products good and suites the user it will sell its self and you don't need to force someone into a contract when they may not be ready. Integration with MYOB my current account program is great as it updates my inventory and sales and customer areas so i don't have to do any adjustment. Using bank feeds in MYOB you easily make the invoice as paid and the information is sent back to ServiceM8 tell it the job has been paid. If i add new inventory items in MYOB they appear in ServiceM8 ready to be booked out when the job is finished. ServiceM8 has engaged Strip as a payment gateway for credit card payments, I have only just started to use this feature, my first credit card customer the other day did it online when he received the invoice. The only thing wrong is there appears no way to add on the transaction fee. May need to tweak our charges if lots of customers start taking this method up. Good though as there is on monthly fees only the transaction fee so if its not used these no extra overhead. ServiceM8 has quite a few add-ons some free some for a small charge but very manageable. I'm about to work with their Forms as i am getting a fair amount of compliance reporting jobs now and see that my old paper forms don't cut it time wise. Support from ServiceM8 has always been great, submit a service ticket and the response is very quick compared to others that i can't mention. This is one piece of software I have no problem recommending to anyone in the service or small job area and some larger jobs too.

Overall, the software is pretty good; it covers a lot of ground and addresses a few of the pain points. There are glitches and no software is perfect but that's not really our issue. Our problem is the lack of customer service you receive when there are issues.

Last year, over the space of 6 weeks we had 92 duplicate jobs appear in our calendar. Confused the team and was a tedious pain to find & remove them all. I reported and also asked if we could have these jobs removed from our billing as we're on a legacy pay per job plan.

Their first response had a suggested solution - it didn't work, it instead created more duplicates and I was told that one of our staff must have created the duplicates....considering the staff they accused was on site with my husband working at the time, with her phone in the car, I know it wasn't her. We were told it had been passed on to the development team and they'd let us know. That was in November 2020.

Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created. Emails go unanswered. Messages to live chat got the templated 'it's with the development team' answer and I never heard back about billing. We ended up taking the long way and solved it ourselves by deleting every recurring job & setting them all back up. Then rearranged the calendar to fit in the 92 duplicate jobs. PITA

If customer service is important to you, this is probably not the app for you.

Very frustrating!

Great & gets better every year

I have been looking for a job Managment program for 3 years we started a 30 day trial of another product and we were having trouble interfacing to myob the Suport was very poor and many limitations on the product. The video help is so easy and every thing I need is documented.

I found servicem8 on some web searches I signed up for a free trial and enjoyed my experience bit had many questions. I received an email to attend a live demonstration in the apple shop and had a chance to ask questions I left the demonstration convicted that servicem8 was what I needed to get my company back on track. I call several cloud solution company I wanted to get up and running a soon as possible with least amount of work.I went with the one day install and set up I had done most of the basic stuff the implementer gave demotes toons and tanning and help with form development training. Within a week were all used the platform.

I love this product - I tell everyone about it because it transformed my business and allowed it to expand! It is so unassuming that it quietly achieves everything you could possibly want at the fraction of the cost of its competitors ( who quite often only do some of what Sm8 can do) without big noise or complicated programming- just effortless and seamless practicality- as you may be able to tell I am a huge fan - I love a great product and Servicem8 is one of them.

Great software , I have not had any real problems

ServiceM8 is very good we have used it for years and have recomended it to other trades. We were using paper and phone calls for job dispatch before we started using servicem8. We understood business and new how to run efficiently so we were only prepared to choose a system that enhanced our ability and not overcomplicate matters. We chose it over several other field service software providers, and we havent looked back.

When we started our company back in 2014, I researched for a CRM for a span of 4 months. I was looking and searching almost daily, for hours at a time. Tested a lot of the CRMs, and by far, ServiceM8 was the top choice.

ServiceM8 is great out of the box, but has many useful add-ons that are both useful and easy to add.

The cost is very economical, especially in those first few months/years when you don't have that much biz coming in. You get charge only 50 cents per job, but the first 20 jobs are free! This is amazing for a startup.

The GUI is very user friendly, slick, modern, and it works.

They have an iPhone and an iPad app.

They allow for a lot of customization.

They have so many features that I suggest you simply go to their website to take a look. We're staying with this company long term and are so happy that we found them.

Pricing structure is great very affordable.
Help from customer support is always so easy to get for the times i have needed to re tweek templates and for when i need to find out the most efficent process to achieve my fesired outcome.
I love the fact its aussie made as well i have reccomended it to multiple other small businesses too i espically like the ability to process card payments without all the ridiculous fees its certainly given me more options for my clients

ServiceM8 is a must for project/job tracking. My business has used ServiceM8 for over 3 years, and I cannot image a day without it.

The best part, it's affordable- pay for what you need, and forget what you don't. Quickly add new features with the click of your mouse.

Excellent features, works seamlessly with Quickbooks Online!

I've been using Servicem8 for several years now for my small painting company. By far the most beneficial part is using Servicem8 quote templates, by doing so I've reduced quoting times down from 30+ minutes to only 3 or 4. Invoicing times are way down too. The ability to add a "request a quote" link to my Facebook page and website is amazing and simple. I am now starting a referral program and its been bugging me as to how I was going to track where new clients came from, but sure enough Servicem8 have this all covered. None of this would've been possible if it wasn't for the continuos help from the Customer Support team. Now that I'm using Servicm8 for my company I feel the only thing stopping my business from becoming a much bigger business is me.

Easy to use, quoting and invoicing is made easy, keeping track of jobs and service technicians. The clocking in and out of jobs helps us for invoicing time on site and also deal with customer queries and complaints, we are able to log back into job and answer any onsite questions about time spent on site, photos help when we need to order parts etc. and notes about what was done on site. Fanstastic.

Love this software, and the help desk is very helpful. There is a great library of help information too.

Before serviceM8 I was running my business with quicken then MYOB which was good software, but with Servicem8 running along side MYOB I have seriously increased my business efficiency. No more double entries for clients information. From invoice to getting paid is so much quicker. Being able to add photographs against every job is so handy and easy to find later. The layout is super easy to use as well. I have even been able to track all inventory now which was just about impossible before.

ServiceM8 has helped us organise our work. We have become much better at organising our limited resources, our response times are shorter, our record keeping is better and we present a more professional image to our customers, suppliers and staff.