Avis clients sur Jira

Répond tout à fait a nous problèmess de gestion et de suivi.

L'implémentation est longue due a une ultra personnalisation possible. Le gestion des notifications est largement améliorable.

J'aime beaucoup la partie administration qui est facile de prise en main.
Le support technique est très réactif.
De nombreuses extensions pour interconnecter Jira avec différents outils (O365...)
Notifications par mail
Une vision rapide des tickets créés

La logique des menus est parfois compliquée à comprendre.
La page confluence est mal appréciée par les utilisateurs.

Suite assez complète avec Confluence, nombreuses fonctionnalités.

Nombreux bugs handicapants qui ne sont pas résolus pendant plusieurs mois/années malgré leur remontée :
- photos qui ne se chargent pas, "Fail to load" en commentaire ou dans les tickets, de façon récurrente
- modifications dans les tickets qu'il n'est parfois pas possible d'enregistrer, ce qui nous fait parfois perdre les informations que nous venons de saisir sur le ticket.

- L'optimisation
- Les liens entre les tickets jira
- La gestion du temps
- La personnalisation
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Mettre + en avant les tickets avec des codes couleurs

Les recherches sont rapides et nous avons les informations mise à jour constamment.

je ne sais pas encore, sauf que certaines illustrations (images) ne correspondent pas toujours à ceux de zonmax (dernières version)

moyen de création des stories et application innovent.

la distribution des taches dans un équipe de travail par cette application est difficulté.

Ce logiciel est excellent pour la gestion des anomalies.
Même s'il y a quelque défauts sur le logiciel, les anomalies sont transmise assez rapidement au développeurs pour divers corrections.
Les développeurs peuvent mettre à jour les correctifs et informer les utilisateurs dès qu'ils ont eu lieu.
La gestion de projet peut comprendre les tendances comme le nombre total de défauts, le taux de correction des défauts et la qualité générale de leur projet.

Il faut du temps pour que le logiciel soit configuré pour un projet.
Il existe des tonnes de plugins permettant d'étendre les fonctionnalités, mais leur installation prend du temps.

- La gestion des sprints
- Le lien avec bitbucket
- Les automatisations
- L'API, notamment en python

- La lenteur de l'interface
- Les multiples bugs lors de l'utilisation des kanban

Cette application propose vraiment de nombreuses fonctionnalités.

La configuration d'un projet requière assez de temps.

suivi des tickets très facile et réactif
idéal travail en équipe

différentes entrées de menus compliqué de s'y retrouver au début

On peut configurer des workflow et aussi affecter des taches et suivre l'avancement

le design est pas exceptionnel mais ça va

Facile d'utilisation
Aisance dans la duplication des tickets

Trop de ramification, on a du mal à s'y retrouver parfois

We used several bug tracking tools in the past but Jira is by far the best one. What I like most:
- user friendly interface, provides a nice user experience
- Agile SCRUM/Kanban support out of the box
- extremely configurable on almost everything
- extendable through custom scripting, either built-in or via addons
- very collaborative
- there are thousands of addons in the marketplace; you can even write your own

Being so flexible to be configured, the learning curve for admins is a little steep.
The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

1. Different user roles can be defined to allow for segregation of duties.
2. Epics can be defined to assist with long and intermediate project planning.
3. Duration of sprints can be defined according to project requirements.
4. Statuses for user stories can be used for tracking progress as well as workflow management.
5. Allows for bulk import of epics and user stories which can fast track administrative tasks where this information has been captured elsewhere e.g. CSV format

1. Only users from within the organization can be assigned to tasks and user stories. This can cause unnecessary delays where external users need to provide urgent input or contribution.
2. Statuses (user stories) cannot be defined specifically for a board where multiple boards exist within a project.
3. Only two types of users can be assigned to user stories, which are assignees and reporters. JIRA does not allow for multiple users (assignees) to be assigned to one user story.

*Functionality

The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform.
There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue.

* New UI

Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers.

*Customization

Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

*Slow

Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow.

*To many features

Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use.

Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

Jira is excellent at keeping track of our issues and linking between them on a kanban board. It was our introduction to a Kanban system of tickets. There are also many features we see ourselves using that we are on the verge of delving into, allowing us to focus on the tickets now but expand in the near future.

I like that tickets are easily linked to each other. Our previous system made it difficult to know which tickets were related, while Jira has several options for relating tickets (related to, duplicates, blocked / blocks/ etc)

I think the price can get high depending on how big your team is. We were just over the free limit which becomes a large cost, especially once you include subscriptions to confluence etc.

I think the load times and UI can get buggy at times, there are multiple times a day I have to click through menus several times for it to register. This is by far the most frustrating thing, especially when you have many tickets on a page.

One issue we had was that our current ticket system allows us to CC users onto tickets so they (+ anyone else we add) can get an update. This was not possible through regular Jira, however something similar could be done with effort on the Jira Service Management side.

* Allows the issue flow to be perfectly configured to match your software development practices.
* Highly customizable process management - define the properties of issues and how they transition between states.
* Integration with many other products, like Slack & GitLab

* "Next Gen" project type lacks many features of Classic projects.
* Classic Project configuration is full of bloated features and complexity
* Next Gen projects sometimes have frustrating bugs and limitations that don't get fixed for years.
* Issue transition between Next Gen and Classic projects is not smooth (custom properties don't carry over)

I like the most the integrations available (Bitbucket, Slack, etc) and how customizable the software is. You can define which detail to include in any new created task, project, etc.

I liked least the format used for uploading files. With this purpose Jira works together with conduent in a "Pages" format but I would prefer a File Management System based on folders.

Jira is a defacto project management tool in most companies, given its agile oriented layouts of Kanban, and recently introduced Gantt and Timeline views. Task assignation, subtasks, stories, time estimation are easy and even new hires can easily onboard and use it effectively.

My favorite was its super clean sync with Slack and its fast alert system, so that any assigned tasks, deadlines and updates would never get missed, even with my team working across different time zones.

JIRA has numerous free alternatives, and tbh, I find it slightly overpriced in a competitive market. While my company pays for the official tool that we use, I am usually unable to use JIRA for my personal projects since the free tier limits are very small.

I really think JIRA should create a personal project plan that would allow access to some of their services for free/much more reduced cost.

Seriously, where do i begin on this one? Project management? Help desk? This system makes it look easy. If they haven't thought of it, dont worry - they have a marketplace with add-ons by independent developers .. you're going to solve your project management / help-desk / ticketing / stuffyouhaventeventhoughtof problems with this one.

There are so many features, so much to try out that at first, it can be a bit of an overload. Just stay focused, start simple, and grow into the more advanced features and add-ons.

I think Jira is great that it allows us to build workflows for our support team, as well as for use as a project management system when planning out software development timelines and estimates. This tool has really reshaped the way we look at IT, and provides the metrics and analytic information to back us up.

The learning curve is pretty steep with Jira, getting into some of its more advanced functionality like integrating with other software and initially setting things up takes some time. As well, the Confluence pages have great amounts of features, but the formatting is a little awkward on the web interface.

Ease of use and filters and customizing dashboard based and sharing across team

All good, when downloading any incidents it should consider all the attachments and download in the particular incident.

I like the kanban board, it works very well and looks simple to use (but it's not easy to setup). The task management for business project is very nice and the new feature of being able to look at the overall work like in a spreadsheet, definitely beats Smartsheet for me. I like that you can easily move your work when you're done using the board view, if you like.

Scrum/Agile can be difficult to setup because the Kanban board isn't so great when setting it up. I have run into some difficulties with it, their support board was helpful but it did not resolve the issue.

Business projects do not have the ability to link to Bitbucket, it would have been nice to include task management with Bitbucket integration, it helps to appropriately follow up on tasks.

The board view for tasks and sub-tasks doesn't work for me. I'd like to see that there are major tasks with steps of the child tasks (change the subtask icon too).

JIRA is one of the best, simple, and user friendly project management tool. We have been working for almost 3 years now and the user experience it offers is applaudable. You can create your agile boards for scrums and can go KANBAN as well. You can create as many different teams and squads. Link your issues to stories and trace it to the feature, Track how much effort is being spent on an item; Track for how long an item has been been sitting idle; Prioritize your issues, backlogs; Create dashboards for ease and convenience; generate reports, traceability matrix, velocity burndown charts; add/remove user access. You can customize it as per requirement and with ease. Recently it has moved to cloud, so down time has been relevantly decreased which is an added bonus. Best part I like about using JIRA is that its very easy to handle, we can do bulk update on items and it takes very less time to understand. This is one of the best tools that is out there and I believe almost every organization is using it.

There is nothing much to add in this section. Practically I am all thumbs up for JIRA. I have a suggestion though. JIRA needs to have a Instant Messaging option enabled so that an organizations do not need to look out for a separate tool. I think if Atlassian would be able to achieve it, not only they would be able to enhance their customer base but they would be able bring a lot revenue.

It's a very powerful tool. It provides many advanced features to collaborate with people. We can easily tracks things on Jira through our mobile devises and other gadgets. It helps us to plan the projects with tasks and sub-tasks.

It is an expensive software compared to other open source software. I have worked with many software Jira is one of the most expensive product that we have used in our projects.