Zoho Assist

Assistance à distance instantanée. Accès à distance sans surveillance.

Note globale

4,7 /5
(776)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,7/5
Support client
4,6/5

96%
des utilisateurs recommandent cette application
Classer par

776 avis

mallet
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Remote via le WEB

Publié le 12/01/2023

Utilisation agréable, fonctionne très bien, juste à faire attention a la gestion du proxy.

Avantages

toute les fonctionnalité d'un accès à distance via le web.Une boite à outil embarqué très puissant ( cmd, lecture des périphériques, gestion des utilisateurs, etc ... )

Inconvénients

très peu de paramètre pour la gestion du proxy

Alternatives envisagées 

TeamViewer

Pourquoi passer à Zoho Assist

pour sa mobilité ( web )
Kouadio franck arnold
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Bon logiciel

Publié le 10/11/2022

Avantages

Bon support aide pour la résolution de problèmes informatiques à distance

Inconvénients

Performance faible par rapport aux logiciels du même genre

Pierre
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Super outil

Publié le 23/11/2021

Avantages

Un super outil de la suite Zoho. S'intègre facilement.

Inconvénients

Intégration et installation très facile

Stéphane
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Test de Zoho Assist en tant qu'auto entrepreneur

Publié le 09/08/2022

Avantages

J'ai particulièrement appécié sa simplicité d'utilisation et le fait de pouvoir assisté les device en one shot ou de manière permanente (sur les serveurs).

Inconvénients

L'assistance via un client sur l'ordinateur. Il est plus simple d'utiliser l'envoi de lien de connexion par email.

Blair
Note globale
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very easy to setup and work with.

Publié le 15/09/2019

I do a lot of work from home (I make maps) and use files from my work PC. It saves overly expensive licensing from competitors to zoho and saves on frequent travel to work PC @ 10 miles away.
I do use synced files in cloud apps but there are always local files that I need to access.

Avantages

I do a lot of large file transfers between my work PC and Home PC. This program is easy to use and transfer files to and from computers. Full screen is best for me to seem like I am at my work desk. It works well with very little discernible lag across the network.

Inconvénients

1. I need to move my local task bar to another screen position (right side, generally) to be able to consistently access task bar on remote PC.
2. Not seeing a print local from remote option
3. Not seeing sound from remote to local option.
None of these are deal-killers but are nice options.

Kranthikiran
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Efficient and Secure Remote Support with Zoho Assist

Publié le 14/03/2023

The software was easy to use and provided a simple interface that made it easy to navigate and access the support features I needed.The remote support sessions were highly secure and protected my personal information, which gave me peace of mind.Zoho Assist's support team was responsive and helpful, and they were able to resolve my technical issues quickly and efficiently.I appreciated the software's comprehensive features, such as remote printing and file transfer, which helped streamline the support process and saved me time.The pricing for Zoho Assist was competitive and provided flexible plans to suit my needs

Avantages

Zoho Assist makes it easy to get support for technical issues with my devices. The software allows support staff to access my device remotely, which is convenient and saves time.

Inconvénients

the user interface can be confusing or difficult to navigate for first-time users. However, these issues appear to be relatively minor and do not detract significantly from the overall value and functionality of the software

SRAVAN
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Simple but Great !!! Affordable

Publié le 22/08/2019

Great Unattended feature and Monitoring End Devices with alerts.

Avantages

Easy to Use, Tools to Manage, Multiple Features and Options

Inconvénients

Web Browser based - not as clear to view as application based.

Alternatives envisagées 

Zoho Desk et Zoho Invoice

Pourquoi choisir Zoho Assist 

Not happy with the Technical Support - not UK based. It costing me more compare to zoho assist.

Logiciel antérieur 

Splashtop Business Access
Divaldo
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best online remote support software

Publié le 07/01/2023

Fantastic, no effort to learn, very simple compared to other software.

Avantages

I like the fact that it is a very lightweight software, one of the factors that impressed me was the fact that the software installable on the remote machine does not need administrator privileges which makes it easy to support companies that have strict security policies.

Inconvénients

I didn't find any negative aspect, maybe because ZOHO has several solutions and the combination of all makes it a little expensive.

Brandon
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Zoho assist - The quickest way to do remote support!

Publié le 03/02/2023

We've been a long time user and I couldn't be happier

Avantages

I like how easy it is to set this up and get things in place in order to get my team working

Inconvénients

I wish it was easier to get customers connected, but it's really not the fault of Zoho here - it's sometimes hard to get customers to type in an address bar in a browser (they usually end up in Google Search).

Dave
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Wow!

Publié le 15/02/2023

Been very easy to use, compare to the competition around it its ridiculously cheap and offers the same/more features!

Avantages

Zoho is ridiculously easy to use with customers/clients due to talking the user through to a web page and entering a small code. The remote software itself is ridiculously quick to access on our side and we've never had any faults with this.

Inconvénients

Sometimes there is an input delay, which if the laptop we're connecting to is also slow ends up messy.

Aaditya
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Cost-effective Solution

Publié le 14/03/2023

Avantages

The product is easy to use after first use. Affordable subscription as per the need

Inconvénients

Cons: Challenging for Sales team Big Disclaimer about financial risk and security while taking session, it does leave a sense of insecurity to the customers

Vedat
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use effective remote support software

Publié le 22/02/2023

Very satisfied in 10 days, I have tested more than 20 support session

Avantages

You don't need to install a system either for admin or for user side

Inconvénients

A windows client can be a better option for file transfer feature.

Alternatives envisagées 

Webex

Pourquoi passer à Zoho Assist

Collaboration function is limited in Webex
Victor
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Time saver

Publié le 02/02/2023

Avantages

I can help users from any place even my cell phone

Inconvénients

The user need to have admin rights to install even the remote session that will be use only once. it will be nice to have a light install

Raghunath
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great Product!!!

Publié le 11/03/2023

Good product, but needs a little work on login part

Avantages

Security features and ease of using remote share. Ease of setting up from web based application without need for app was very convenient

Inconvénients

During login many windows pop up and the link for file share appears much later

Frank
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Zoho Assist Is A Great Replacement for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue

Publié le 29/10/2019

It has been great. I had heard of them previously but never paid much attention to them. But they have a SHOCKINGLY comprehensive product offering between Zoho and ManageEngine. Working with [SENSITIVE CONTENT HIDDEN] has been a delight. He communicates very clearly and he delivers on his promises. In fact, that whole team has gone out of their way to help me understand the product and the feature pipeline. I trust this company.

Avantages

I find the company behind the software to be the best thing about it. Specific to the software, I find the the Remote access and Unattended Access software to be a solid all purpose offering. But after many years of sudden price hikes and random product changes at LogMeIn ... I have learned that good software means nothing when the company behind it isn't a reliable partner. Zoho is a company that is more focused on the customer than the shareholders. And that's the kinda company that makes a good partner. Consider then company you're getting into business with ... that's at least as important as the product features.

Inconvénients

My only two concerns were them being available during West Coast business hours and the lack of the ability to store computer login credentials (which will be coming soon in the next update) so I don't have to remember hundreds of complex passwords when the remote computer is locked

Pourquoi choisir Zoho Assist 

LogMeIn raised their prices ... again. And they changed the structure of their product offering ... again. I can not build a business if the products I rely upon are constantly undergoing major price increases and feature changes. Plus the folks a LogMeIn are very adversarial. You know what I mean if you've ever been a LogMeIn customer and if not, hopefully you never learn.

Logiciel antérieur 

Central

Pourquoi passer à Zoho Assist

Zoho offered MUCH better support for the iPhone in combination with better pricing. A lot of my work is done from my mobile device. I also prefer the no frills one-click quick access to the key features.
Scott
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zoho is ahead of the pack

Publié le 21/07/2022

This has been one of the best experiences I have come across in my 20+ years in this field. Everything from the deployment to the use of Zoho has been so easy and fluid that I haven't come across a single thing that I can complain about. I have been contacted by the company at various intervals to make sure that I don't need any assistance, and the one time that I did have a question, they were very quick to respond, and I mean within minutes of clicking the send button on the email. I was so impressed with their quick response time that I immediately called a colleague and told him about Zoho and he has assured me that he will be switching over when his current contract is up. All in all, this is a wonderful product and I highly recommend it to anyone that I know!

Avantages

What did I like most about Zoho? The better question is, what didn't I like about Zoho? And the easy answer to that is...there honestly isn't anything that I use in this software that I do not like!!!

Inconvénients

I can honestly say that I have not found any aspect of this software lacking in my needs. Everything is easy to use and if you find something that you are having difficulty with, there are plenty of videos and tutorials as well as clinics that you can attend online.

Alternatives envisagées 

RemotePC, TeamViewer et GoTo Resolve

Pourquoi choisir Zoho Assist 

TeamViewer just didn't have all of the options that I needed. And those that it did, were not as easy to use and required user input from the other terminal unless you went with the fully upgraded package which took it out of the running because of the high cost.

Logiciel antérieur 

TeamViewer

Pourquoi passer à Zoho Assist

Price and ease of use were the main reasons that I chose Zoho over the others. I might look again after my first year on Zoho, but honestly, at this point there is no reason for me to even look!
Lance
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Best intermediate software

Publié le 27/10/2021

MSP using Zoho for customers who don't need full managed services. T and M customers

Avantages

Remote access on any machine relatively easy to use. Pricing was in line with other tiered remote access platforms and much cheaper than previous models

Inconvénients

The loading process can be challenging compared to upper tiered softwares but the pricing and use have made Zoho our choice. The new pop ups during silent install were challenging versus previous installation methods but was worked out.

Alternatives envisagées 

TeamViewer, SolarWinds Service Desk, Kaseya VSA et AnyDesk

Pourquoi choisir Zoho Assist 

Pricing and Zoho is a better product

Logiciel antérieur 

Join.Me

Pourquoi passer à Zoho Assist

Pricing and functionality were better with Zoho
Tyler
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Reliable, Easy To Use Remote Support Tool

Publié le 27/04/2020

Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.

Avantages

We've had a great experience with Zoho Assist. One of the best things about the software is the speed to which a client can be invited to a session - in the agent portal, one click creates a session, another click invites the user, done. A small client software download is involved, but this has not been an issue for any of the remote sessions we have conducted. We have also not had any installation issues with the remote client software on customer machines. We also appreciate how cross-platform the Zoho Assist tool is, so that it works on any machine our customers are using. The remote desktop experience is reliable, operates with minimal lag, and automatically reconnects if any bandwidth interruptions occur. Ability to conduct sessions via mobile device is also useful.

Inconvénients

Very little that we did not like about the software. We have not experienced any crashes, installation issues, or incompatibility issues (both agent and supported client can be on any device). We cannot recall any service outages.

Alternatives envisagées 

TeamViewer

Pourquoi passer à Zoho Assist

Inexpensive and simple to use, quick to deploy, small client download size
Jordan
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product

Publié le 03/08/2022

Avantages

It allows easy access to remote computers within our business.

Inconvénients

Sometimes it does connect very slowly to the computers

Alternatives envisagées 

AnyDesk

Pourquoi choisir Zoho Assist 

The cost at TeamViewer was too high

Logiciel antérieur 

TeamViewer

Pourquoi passer à Zoho Assist

The cost and integration with other Zoho products
Johnny
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Few Things I was hoping...

Publié le 09/02/2021

Well i used couple devices and started unattended access... Now i nee to see the dat for billing purposes

Avantages

I like this because we can record session and write tech notes... Its my 2nd day using this application but need to get used too... I will also need assistance in accounting and billling related questions how to round up and charge customers... My review will improve as soon as i get used to it.... I came to zoho from teamviewer and will need some assistance.. So far, its not too bad, just need to get used to and set it up right.

Inconvénients

So far, i tried to make session with an IOS Iphone user... I look everywhere but cant seem to take control over the device but can only support viewing only... Can we take control over android or ios devices?

Alternatives envisagées 

ConnectWise Control, Atera et NinjaOne

Pourquoi choisir Zoho Assist 

Team viewer is going subscription based and was looking elsewhere

Logiciel antérieur 

TeamViewer et Spiceworks

Pourquoi passer à Zoho Assist

Because thru spiceworks led to your zoho assist
Kareem
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

ZohoAssist does what it says it does.

Publié le 21/04/2021

It is a fast secure solution that meets our needs. we may upgrade soon to start utilizing additional features.

Avantages

Ease of use and simplicity training staff to use it.

Inconvénients

We do not use any of the available integrated apps

Pourquoi choisir Zoho Assist 

Price. LogMeIn and other similar solutions have become significantly more expensive since the on-set of the COVID-19 pandemic.

Logiciel antérieur 

Central

Pourquoi passer à Zoho Assist

Mainly price and functionality.
Sandra
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Microsoft Aquires Zoho for 10 Billion

Publié le 05/09/2022

ZOHO assist is golden

Avantages

Title above is a prediction in the +- 5 year range. The pros of Zoho - the width, depth and maturity of their product range. By width i mean the functionality enabled across the entire range - - there isn't anything outside of the highend ERP systems that covers as much raw functionality. At the same time where they vary from the standard functionality e.g Office range. MS is the gold standard i.e. make yr excel exactly the same is the standard approach. Zoho does it betterparticularly for operators i.e. their is awareness of sales that comes through in the product. they dont overcomplicate and they make it easier to trade than MS or Sage or Salesforce etc. They would still be lower middle market in terms of target customers but in a decade if they continue as they are - iw ould expect they poaching the lower erp end. Its about the stuff that other developers wouldn't even notice, that makes such a differnce -free chrome extension Annotator - thats hot on the heals of Snagit and now they nibbling at camtasia. IAnnotator does panoramic shots flawlesly. They do ecommerce +payment + subscription...they do things differently but better.

Inconvénients

The modules are all distincy products within their own right - that means each product has all tables it requires to operate - this means customers and transactions need to sync to facilitate integrations, i havent actually had any significant issues with that process yet but it introduces concern re reconning stuff post disasster - also the folow between modules is not 1000% clear in my min.,. those areas concern me.

Michael
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Service Over All!!

Publié le 04/09/2022

Avantages

I enjoy the custom branding and ease of use on the desktop version of this app. Unattended access is fantastic, and managing techs is easy. Getting reports of who, when and PC name being accessed is great for logging and tracking time.

Inconvénients

Missing features are mostly in the mobile version of this app. It is buggy when it comes to screen refreshing and causing mouse to reset to center screen. Switching between monitors on remote PC can be easier to utilize as well.

Alternatives envisagées 

ConnectWise Control, TeamViewer, Freshdesk et Join.Me

Pourquoi choisir Zoho Assist 

Teamviewer was too expensive

Logiciel antérieur 

TeamViewer
Nick
Note globale
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Solid product, works well for us

Publié le 19/01/2022

Avantages

We moved over to this after trying TeamViewer and evaluating a few others like AnyDesk.

We use the Unattended Access feature to support our PCs when they are out with customers and our customers ring for support. A simple but great feature is it's just so easy to ask the customer their laptop number and connect straight on, because we can easily access the whole list of devices from one screen.

It's a good value option when you have a lot of devices to manage.

Inconvénients

The technician's interface is browser based, and maybe for that reason it doesn't feel as instantaneoulsy responsive as desktop clients like AnyDesk. I suspect this would have more of an impact if you were doing graphics work remotely, but for us it doesn't really bother us.

The file transfer interface could probably be improved to be more heavily integrated with the OS file browser.

Manuel
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zoho Assist great value for the money

Publié le 24/03/2022

I have been using it for years and love it, it would be nice to have a billing module to bill customers directly for their use of Zoho Assist.

Avantages

Cost and features are the pros compared to the competition, no one comes close.

Inconvénients

Customer service could improve, but they do respond

Alternatives envisagées 

TeamViewer

Pourquoi choisir Zoho Assist 

3 years ago

Logiciel antérieur 

TeamViewer et GoTo Connect

Pourquoi passer à Zoho Assist

Cost and features