Avis clients sur Zoho Assist

toute les fonctionnalité d'un accès à distance via le web.Une boite à outil embarqué très puissant ( cmd, lecture des périphériques, gestion des utilisateurs, etc ... )

très peu de paramètre pour la gestion du proxy

Toutes les fonctionnalités sont superbes pour un prix raisonnable.

rien a signalé, aucun inconvénients détecter.

Bon support aide pour la résolution de problèmes informatiques à distance

Performance faible par rapport aux logiciels du même genre

Un super outil de la suite Zoho. S'intègre facilement.

Intégration et installation très facile

J'ai particulièrement appécié sa simplicité d'utilisation et le fait de pouvoir assisté les device en one shot ou de manière permanente (sur les serveurs).

L'assistance via un client sur l'ordinateur. Il est plus simple d'utiliser l'envoi de lien de connexion par email.

It is user Friendly and not a lot of steps to go through to sign in.

Sometimes it doesn't connect easily. When you sign in it just thinks. Then you have to close the screen and start over. I don't have anything else to say. So this is it. Otherwise I will delete the Comments and move on.

Easy to Use, Tools to Manage, Multiple Features and Options

Web Browser based - not as clear to view as application based.

zoho Assist is so easy to use by everyone, i like the ability to screen share and have instant messaging to clients and session recording makes its awesome for me

sometimes support times take a lot of time without responding when contacted and updating may lead to reinstalling the application due to errors

like unattended remote support. all you have to do is turn ON the PC.

always afraid about security. also small problems with AD users. zoho agent should have an invisible option.

Besides being great for all manner of remote support, troubleshooting and access, Zoho Assist comes pack with many assistance features and is extremely easy to use and above all, well priced for all size companies.

So far I have not had any cons to add as I have not run into problem areas with it's interaction and use.

I like the simplicity of the system. Web based remote access is key and this offers it.

The pricing seems to be a bit more restrictive vs competitors.

Easy to use and to deployHave a web interface to assist

Nothing in particular, the product meets my needs well

For me I love the remote support, makes life alot faster than explaining

So far there is nothing I dislike, It does everything I need to do

The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

We've had a great experience with Zoho Assist. One of the best things about the software is the speed to which a client can be invited to a session - in the agent portal, one click creates a session, another click invites the user, done. A small client software download is involved, but this has not been an issue for any of the remote sessions we have conducted. We have also not had any installation issues with the remote client software on customer machines. We also appreciate how cross-platform the Zoho Assist tool is, so that it works on any machine our customers are using. The remote desktop experience is reliable, operates with minimal lag, and automatically reconnects if any bandwidth interruptions occur. Ability to conduct sessions via mobile device is also useful.

Very little that we did not like about the software. We have not experienced any crashes, installation issues, or incompatibility issues (both agent and supported client can be on any device). We cannot recall any service outages.

I purchased ZA to replace LogMeIn for remote desktop access which we had used for 6 years or more. I needed the capability to manage a small team and control user access to several systems. The pricing plans were better for a company of our size, but I was curious as to whether it would have the features that were needed. After using ZA now for about 6 months, I am starting to recommend to my clients and large and small companies because I am so satisfied with the ease of use, never locks up, ease of installing on mac and windows, copy/paste capability, special key handling, plus more.

This may be a training issue on my part or have to do with my web browser. But, when remoting from a mac to a windows pc, I have a little trouble with Cmd-C (copy) and Cmd-V (paste). Other special keys work perfectly through the menus. Copy/Past on mac to windows also works perfectly if I use the right click (context menu) and select copy/paste, respectively. So, it isn't a big deal and maybe I will learn how to better do this if it is on my end.

It is to the point, accurate, and real-time customer support portal. Everything is transparent and logs are generated in the back end so that you can check who is doing what in your team. Granular level access can be given to technicians.

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion. Otherwise, everything is good.

Zoho Assist does have a simplicity to it but it is feature packed and further expansion with Zoho's other branches. Its nice to know we can grow our services within Zoho.

Zoho Assist does seem to have an issue when rebooting a system remotely, sometimes it doesn't reconnect session.

We deployed Zoho Assist Unattended Access and Remote Support in April, 2020 as a means of reducing face-to-face support interactions. We’ve found that not only were our technicians able to avoid excessive COVID exposure inside the office, they were also more productive and able to offer support for issues that we’d previously not had the time to address.
When our primary remote access solution was found to have a serious unpatched security flaw, we deployed Zoho to our remote workers on a temporary basis. The Unattended Access Only technician option allows for virtually unlimited remote users/techs as long as they’re assigned only Unattended Access capabilities. We placed each user’s PC in individual groups, and used those groups to restrict the remote users’ access to only their respective machines.

The biggest feature missing from the package is true multi-monitor support, an option that has been promised for some time. Yes, you can switch between monitors using a keyboard shortcut or the mouse, but it’s nowhere near as efficient as being able to see both of an end-users monitors and once and interact with both of them at the same time. We hope the beta version of this feature makes it to production soon.