Avis clients sur Zendesk Sell
Zendesk Sell
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158 avis
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Zendesk Sell : le logiciel CRM conçu pour optimiser les ventes en ligne
Publié le 26/08/2023
Zendesk Sell reste l'un des meilleurs logiciels CRM pour suivre l'évolution des affaires, trouver...
Zendesk Sell reste l'un des meilleurs logiciels CRM pour suivre l'évolution des affaires, trouver des opportunités de ventes et conculure plus de ventes.
Avantages
Grâce au logiciel CRM Zendesk Sell, il est facile d'optimiser vos performances commerciales. Que vous soyez startups, PME ou encore grandes entreprises, l'outil vous offre un reporting avancé, un suivi intégral des interactions. Vous avez de ce fait un aperçu global de votre productivité et découvrez les différents axes des opportunités de vente. Je l'utilise pour mes clients et j'avoue que j'aime bien les résultats que nous obtenons.
Inconvénients
Meme si Zendesk Sell est l'un des meilleurs logiciels CRM pour améliorer les ventes, il convient de noter qu'il propose des tarifs relativement élevés.
- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Bon produit mais relation commerciale catastrophique
Publié le 11/07/2023
Avantages
globalement un bon outil de crm, facile à implémenter et rapidement opérationnel.
Inconvénients
Politique commerciale catastrophique. Nous avons fait partie de leurs premiers utilisateurs en France. 5 ans plus tard ils nous annoncent que le coût de notre abonnement mensuel va tripler (49$ à 169$ par mois et par poste!!). On essaie de comprendre et d'échanger avec les équipes commerciales. Réponse : [caché sensible contenu]. Magnifique façon d'aborder la relation client. Dans les échanges on se rend compte qu'ils ne sont pas capables de retracer les discussions que nous avions eues lors de la souscription de notre abonnement il y a 8 ans... à l'époque où ils étaient très contents d'avoir de premiers utilisateurs en France. Pour une société qui vend un crm c'est propre. Bref Sell est un bon outil, mais la politique commerciale qui l'accompagne est catastrophique et vous prend en otage à la première opportunité alors je ne peux que vous recommander de passer votre chemin.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Utilisation de Zendesk sell
Publié le 30/03/2024
Avantages
Nous avons utiliser Zendesk sell pour le emailling et le support clients
Inconvénients
Nous n'avons pas encore de problème ni d'obstacle
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Support de vente
Publié le 20/07/2023
Avantages
La visibilité totale des pipelines de vente Accès facile aux appels
Inconvénients
La manipulation et maîtriseLa version gratuite limité
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Base is a solid foundation
Publié le 23/08/2018
Great product. Simply CRM for any small and large company.
Great product. Simply CRM for any small and large company.
Avantages
I love Base and have used them for years! They have a very solid web and mobile application that does exactly what you need it to do, track sales! Its super easy and one that I was drawn to early in my sales career because it was so easy to get started.
Inconvénients
I would love the ability to test more of their newer apps on a trial basis. Right now it is invite only.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Advanced CRM require learn
Publié le 31/08/2021
Totally is pretty good with the price like they offer. High tech require, report good, beautiful...
Totally is pretty good with the price like they offer. High tech require, report good, beautiful ui/ux
Avantages
They good at show how time to spend on each prospect via Smart Status. Pipeline provide the specialization of each stage require you focus to move deal next stage. The UI:UX is modern and fresh. Its colorful then your eye will interact faster
Inconvénients
Not have an overview for the pipeline, you should go to report to see. The left-sidebar only provide the information key-in with the Bold style so it may difficult to see and assumpt
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Avoid this Zendesk stepchild!
Publié le 04/10/2022
Non-existent support. Sales team pretends like they have no obligation to deliver on promises. This...
Non-existent support. Sales team pretends like they have no obligation to deliver on promises. This product is NOT intended for business use. It's a liability to Zendesk.
Avantages
I used this product when it was Base CRM. It was a great crm, no fluff, just basic CRM features that worked really well.
Inconvénients
Zendesk's acquisition of this product was a disaster! They've got a bunch of bugs with bringing it into their ecosystem. It took almost a month to provision our account. Yes... we paid for a month of "we'll get it working soon, I promise!" Since then, in the past 6 months, our account has just disappeared as if we cancelled it (we paid for the year already). No login, no access to information, and no support. Support from Zendesk takes a few days per response. Getting back into our account last time took over a week. Right now, we're locked out of our CRM. It's costing us tons of money!
- Secteur d'activité : Édition
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Very useful app !
Publié le 12/09/2016
For our micro-enterprise, we consider this App as an employee who helps us to coordinate customer...
For our micro-enterprise, we consider this App as an employee who helps us to coordinate customer records. Since we are working with Base, we lose fewer customers and time to acquisition. With Google Chrome plugIn, when we are working with LinkedIn, with a single click, add a contact to lead to our database in Base CRM. This prevents us from doing it manually as before.
Avantages
Time saving for lead management.
Followed best customer records.
Android, calls are automatically tracked and recorded in base with an option to add a note of the conversation in order to remember it and therefore continue the discussion more effectively to the next call or email.
Inconvénients
Creating quotes directly into Base and easily exportable to Xero has to be improved because it is a useful but incomplete integration to be really effective.
Management contact book between Base CRM and Xero needs also improvement.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Really great CRM, more than I needed and more pricy than I was looking for.
Publié le 03/04/2018
Simple CRM, really nice app. Enjoyed using it while I did, just found a less cost solution that...
Simple CRM, really nice app. Enjoyed using it while I did, just found a less cost solution that did what I needed.
Avantages
I really liked the contact management and deals management. The reporting was amazing and it was very customizable. The integrated voice option was very nice too. UX design was great too.
Inconvénients
I wasn't in love with switching between screens all day long. It also did have a learning curve and my employees didn't like it. Lastly, it was more money than I was looking to spend per seat.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Good CRM for small comapnies
Publié le 31/07/2018
Avantages
I've used this CRM for my own company, which is one-man business. It was useful in managing all my clients contacts, deals etc. The mobile version is nicely done so nothing was annoying at all.
Inconvénients
Actually I haven't used this in a big group so don't really know how it will be working with big amount of data. Didn't find anything wrong so far.
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
Easy CRM
Publié le 11/04/2016
Base is great for organizing your sales contacts and related notes/channels. Easy to use and...
Base is great for organizing your sales contacts and related notes/channels. Easy to use and effective, this app is key to staying on top of a long list of contacts at various stages of the sales process.
Avantages
Easy to use and navigate
Inconvénients
Could allow easier integration for photos
- Secteur d'activité : Conseil en gestion
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Provenance de l'avis
Note globale
Super for mobility
Publié le 16/04/2015
Base CRM has the best mobile apps seamless integrations with phonecalls, emails.
Best feautures are...
Base CRM has the best mobile apps seamless integrations with phonecalls, emails.
Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps. like Zapier, mailchimp and so on. Premium plans with full data reports give salesmanagers totalt controll of salesteams.
Why not 5 stars?
It´s not a full SocialCRM, and currently not supporting multiple pipelines (coming feature though)
Avantages
Mobile Apps
Phone integration
Contactclipper
Outlook plugin
Reports
Inconvénients
Lacks Social integrations
Projects or campains
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Team collaboration
Publié le 29/08/2016
From a team leadership perspective, Base CRM's ability to collaboration and seamlessly integrate in...
From a team leadership perspective, Base CRM's ability to collaboration and seamlessly integrate in various aspects of a sales team are truly outstanding. It certainly has the ability to amplify your market influence if fully implemented with it real time data.
Avantages
Base have keep it simple!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Great UX design
Publié le 18/06/2015
I picked Base for two reasons:
a) it looked and felt nice
b) it handled VoIP calls very well
I picked Base for two reasons:
a) it looked and felt nice
b) it handled VoIP calls very well
Avantages
VoIP calling is fantastic with great reports.
Inconvénients
It doesn't sync social very well
The in app email system could be better
- Secteur d'activité : Divertissement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Base is the CRM I decided to commit to using, and overall, I'm very happy with it.
Publié le 13/06/2017
Base has helped motivate me. It makes making calls fun because you can see your goals and your...
Base has helped motivate me. It makes making calls fun because you can see your goals and your progress toward them.
Base keeps me on top of what's important. For example, I called a business to see if they were interested in my services. I was told they were interested but to call back when they planned their event in a year! It's easy to set the task to call the lead back in a year, and even better is that the phone call was recorded. I can listen back and when I follow up, know exactly what's going on.
Base has also given me a clearer picture of which sources of leads are best so I'm able to focus on them first.
I could go on and on about the benefits of using Base. It's a huge part of my business.
Avantages
The best thing about Base is that it works. I tried free trial versions of a couple of other CRMs and my first big test was importing data and mapping it. The very first time I tried this with Base, it worked without a hitch. The other CRMs I tried hit some kind of a snag. I'm sure I could have contacted support or messed with them and gotten then to work, but what's the point when Base worked right the first time?
On a side note, it's been my experience with almost all software that you get what you pay for. Base isn't cheap, but I also never have a problem with it. Again, you could find a cheap or even free CRM and make it work, but at what cost? Time? Aggravation?
The second reason I chose Base is because voip is integrated without having to figure out some third party way of making calls, tracking the data, and recording them. With Base, you have everything you could want in terms of a sales CRM.
Lastly, the reports are awesome. They give you any kind of info you could want.
Inconvénients
In my list of pros, I mentioned that everything you could want in a sales CRM is built into Base. However, on the marketing side, it leaves a lot to be desired. I'm a one-man operation so I'm doing all of the sales and marketing myself.
My solution was to get the minimal ActiveCampaign account they offer and use it for my automation and marketing needs. Base and ActiveCampaign can work together using Zapier.
If you choose a higher level ActiveCampaign account, it does include a CRM with lead scoring and pipeline tracking. However, it's Mickey Mouse stuff compared to what Base can do
For example, Base's AI will actually tell you when a deal is in trouble based on the language contained within emails. It works amazingly well so you'll know right away if a potential deal needs your attention.
Another problem with Base is that they haven't improved it much. There are little things they should be able to fix right away, like having a field for a lead's phone extension. That's right, if you have a number and an extension, there's no place to enter the extension!
The knowledge base is very limited but support is decent. You'll be writing them a lot, not with technical issues, but with questions about functionality.
There's no community to speak of to after you sign up for Base, you feel like you're the only one using it.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
Good for the price but could be better
Publié le 13/10/2022
This is a decent starter sales CRM for the price, but if you plan on expanding your organization,...
This is a decent starter sales CRM for the price, but if you plan on expanding your organization, you will likely need something more scalable.
Avantages
The price was initially a major selling point. We chose Base, which did offer quite a bit and allowed integration with DropBox. The simplicity was great and easy to understand.
Inconvénients
Ultimately, this couldn't meet our needs. We were not able to customize or integrate with a number of third-party-apps that are essential to our business, and we were met with resistance from customer service when attempting to upgrade. We also experienced quite a few issues with the integrations we could perform.
Alternatives envisagées
Salesforce Sales Cloud- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I Love This CRM!
Publié le 08/04/2020
Avantages
I have used this CRM for 5+ years now and have tried a lot of other CRM's over the years and keep coming back to this. Its simple, easy to use, the layout makes sense for how a relationship progresses over time, it integrates into a lot of other software. I just love this in every way.
Inconvénients
I honestly have no cons with Zendesk Sell. I love this software.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Very friendly UI, great software and can be customized
Publié le 18/07/2019
Avantages
Zendesk sell have been one of the best CRM software that I have tested and used in the past. It has very friendly UI and can be customized to your liking. The best part that i liked about Zendesk sell was that it was able to be linked with microsoft office which allowed connection to emails and calendars (sync and will remind you if you have a reminder placed). It also can be implemented onto mobiles which is useful at times and from experience, the mobile app is superb. No issues whatsoever with the mobile app and doesn't lack the functions it have on a desktop. Pricing for this product is very affordable for what its got to offer. Overall this product is great and I do highly recommend it to others.
Inconvénients
The only thing that I dislike about this software is that it takes a long time to load up compared to other similar softwares.
- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Long time user
Publié le 15/01/2020
In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all...
In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.
Avantages
It's easy to store clients and manage your deals.
Inconvénients
It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .
Alternatives envisagées
ActiveCampaignPourquoi passer à Zendesk Sell
I didn't- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent CRM
Publié le 22/11/2017
Avantages
This product was the 4th CRM our company tried before we found the customization we were looking for. This program currently manages customer contacts and all job information for 7 different construction supply companies under our umbrella. We couldn't be happier!
Inconvénients
They will customize A LOT...However, some things they just aren't willing to change. I understand, but it can be a little disappointing.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great modern day CRM
Publié le 07/04/2018
Avantages
Unlike Salesforce, Base CRM was created in the cloud. It is a great sales and client communication tool. The best feature is the mobile app for Android that integrates with your text messaging.
Inconvénients
Base CRM is a bit more pricey than its competitors. Additionally, you have to pay for each employee that uses it as compared to paying for a group of individuals to have access.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Base is okay. I probably wouldn't recommend them.
Publié le 07/06/2017
I get to track my leads. That is a big deal to me.
I get to track my leads. That is a big deal to me.
Avantages
I like how I can keep track of my leads. I can turn them into whatever categories I choose and I can follow them through until they become clients.
Inconvénients
I don't like the lack of integrations. When I want to integrate with other software Base is very lacking in that regard.
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Very bad customer support
Publié le 10/01/2020
Terrible. When it was BASE CRM the customer service was flawless now since zendesk took over there...
Terrible. When it was BASE CRM the customer service was flawless now since zendesk took over there is little to no support. We dont even have a number to call.
Avantages
its easy to use but lacks common functionality
Inconvénients
lack commonly functionalities other CRMs have
Poor reporting and extremely expensive for the poor reporting
- Secteur d'activité : Construction
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
BASE CRM: Love it!
Publié le 25/11/2015
Avantages
BASE is clean and simple, yet powerfully effective as a CRM. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. It allows you to tailor your database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited / private, or made public for the entire team to access. I feel like it's hip and cutting edge product; not at all stuffy.
Inconvénients
The one complaint I have is when you do talk to a team member over the phone, there's a lot of background noise in their office. I also wish some of the commonly-used fields would transfer to new Contacts, like Phone Number and Industry so that those don't have to be retyped with new contact entry.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Great CRM
Publié le 24/05/2016
At my company we use Base CRM to keep track of notes, schedule appointments, create tasks, keep...
At my company we use Base CRM to keep track of notes, schedule appointments, create tasks, keep track of deals and more. It's very easy to use. We work with hundreds of media stations. Base helps us keep track of what each station is doing.
Avantages
I really like the email integration. It's nice to see email threads in the notes.
Inconvénients
I wish the mobile app was as easy to use as the desktop.
