Avis clients sur Firefish

Easy to set up and use, excellent value for money, and the online suggestions are brilliant and actually result in things being done

Nothing, it has always done what we wanted and it's continually being improved

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

It is a self explanatory product and you can understand the basics easily. Allows you to see candidate progress quickly and easily.

There is not a great search functionality for previous placements or roles. The most important is the inability to search and tailor keywords.

They have nailed candidate candidate engagement within their platform. You are able to keep easily engaging with our candidates through social channels, email and click to call.
The platform is easy to use and shows users a clear path To enable them to match candidates to clients and jobs quickly.

The clouds software can be limiting at times with trying to save documents on the fly and also the ability to navigate through multiple screens in one session.

Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things:

1) The easy layout and use of the software
2) The customisation's available
3) The passion and help of the support staff

We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them!

We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on.

The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements.

I really can't fault the Firefish software, the support staff, or their Company ethos.

Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now!

But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.

Firefish has allowed the whole company (front and back office) to get involved with all aspects of the Recruitment Process. The system is easy to use and has brilliant functionality. One thing that particularly stands out to me about Firefish is the people behind it. I have been in contact with lots of the team and always receive a prompt, friendly and helpful response. They go above and beyond to ensure your query is solved and often follow up with improvements or further solutions. Thank you!

The Marketing side can sometimes be slightly limiting but they are always making improvements and often have a walk around for something we'd like to do.

Software is always being improved and updated. Very easy to use. Good value for money.

Formatted CVs need to be more user-friendly. It's a little glitchy.

The simple and honest answer is everything.

When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"!

In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase candidate and client contact. The platform itself is very user friendly and very easy on the eye, it allows you to input KPI, Sales figures and actual billings and run reports. The part that impressed me the most was that we are able to allow candidates to access and update their own profile and make the decision themselves if they want to receive job updates, newsletters and are happy with WDCS Data compliance.

I haven't even mentioned connecting it to the job boards and being able to run our own adverts from Firefish and post on to partnered sites.

Definitely above all else the ease of use has to be the biggest thumbs up!

If you are reading this and not using Firefish then you are definitely missing out!

So far nothing that I don't like about it, far superior to other systems that I've used in the past

I’ve used lots of different CRM’s over the years and FireFish is easily the best. The functionality is really straight forward making it really easy to train new starters and the system interface is very user friendly. The new developments are improving the system all the time and with a few more tweaks, I would say it is the perfect system for my business.

A LinkedIn integration and a CV Dropbox would be hugely beneficial. There are a couple of little changes that would help such as the ability to view a CV whilst making a VOIP call through the system would also be a great addition

The migration process was stress free, something that I would never have dreamed of during our considering changing our CRM. A clear and detailed migration plan with realistic timescales was shared at the start of the migration. The FireFish team were in constant communication with updates through the migration. Despite some complications with the data provided by our former CRM provider, the product was delivered on time. The on boarding team provided clear a training programme which has help the team settle into the new system. The team are enjoying using the software, in particular the ease of navigation and simple workflows.

The only downside is not being able to customise some terminology for internal use but this is not a major issue.

From start to finish the Team at Firefish have made the process very seamless and stress free. The Software itself is extremely intuitive and user friendly. The searches are great!

I can't think of anything I don't like about it

It's easy to use, easy to change to your exact needs, we bought in to the database as it's set up with just recruiters in mind and you get a first class service, you can actually pick the phone and get an answer within 5secs rather than 'raising a ticket' which takes 48hrs for an email response.

Honestly, nothing, it is very much the 'ronsil' of recruitment software, it just does exactly as you need it to do.

The functionality is excellent, its easy to use and integrates well with other systems (Email, Job Boards etc).

The software does have elements that I don't use in my business, but that's not really a criticism of the software more my inability to use all the functionality properly.

What I really like is the fact that Firefish are so proactive at keeping you up to dates with any updates and give lots of guidance on how to improve the whole experience, they give daily videocasts on advice and constantly bringing out industry ideas. I love the frequent contact which is unusual for the recruitment industry which is usually so cloak and dagger.

Very minor things - like we have the SMS package with firefish, I wish there was a more glaring notification when responses came through.

Ease of use and functionality plus customer support of course

Reports are a bit complicated and there are some 'hard coded' menu drop downs that would be better if you could put your own in. Also ability to change the dates / amend certain things (ie the date you sent a CV for example)

The integration seemed to be better compared to other CRMs. The pricing was much more competitive also. I like the cloud hosting aspect compared top more traditional on-prem CRM's. The process is streamlined compared to other CRMs.

Features missing: *Not being able to keep track of candidates via specific tag files*Not being able to change client tag file names *Not being able to add clients quickly into tag files

The support team for Firefish is one of the best I have come across. They're always happy to help, super friendly and always quick at coming back to you with an answer if not a solution. I can't recommend the team enough.

Generally I think that this software is very intuitive and works really well, the only aspect that really needs improving is the software capabilities on the temporary side of recruitment and the functionality available. Saying this, Firefish actively works to improve on / implement their most requested features and it is steadily improving.

Ease of use, functionality and customer support are all excellent. Whenever there is an issue the support team respond very quickly and are always happy to get that extra mile in making sure any issues or difficulties are sorted out.

None to report. There is an issue with MS365 Email Server, but it's being sorted.

Firefish collects everything I need into one place. From making notes on contacts for credit control. To searching candidates to recruit, and to linking with our other softwares without issue. I couldnt recommend it enough and is an essential for recruitment if you want an efficient workplace.

Sometimes when amending rates on placements for a candidate, the charge rate will automatically change to keep the same margin. In a sense firefish can be too clever when you want this number to stay the same!

It's incredibly easy to use and collaborative with my colleagues. If I need to take a step away from the business for a day or two, my colleagues are able to see a great snapshot of my desk and carry this work forward for me. There are also loads of added features to add context behind your notes, and a clear progression for recruitment.

User interface could be more attractive, it can be a little 'black and white' for users. New user videos could be revised.

FF helps me to easily manage the full recruitment lifecycle. I can write and share adverts to various job-site platforms and store applications in organised individual folders. I can easily edit information and write and send targeted marketing emails to candidates stored on the database. I can also use FF to track my personal KPI's e.g. CV sends and client interactions.

When using FF, it can sometimes be difficult to keep several FF tabs open at once without slowing down the website. Sometimes, I have to upload an updated CV to the database several times in a row for it to effectively overwrite a candidate's old CV.

Firefish is the best CRM I have used so far, like every CRM it is only as good as the stuff you put into it. The more accurate and detailed your entry is the better the software becomes.

The lack of integration with some of the bigger platforms. The formatting of CVs isn't great and end up just doing it outside of the system.

Integrates with the website, easy to navigate around

reporting tools are poor in comparison with other CRM's, takes a while to add candidates

Outlook integration is essential and allows me to quickly import candidates and see our interaction with them. Important when several consultants work on same role.

Still learning what I like and dislike but nothing critical
Duplicate names have been an issue

General ease of use is very good. Helps speed up the recruitment processes by doing a lot of the hard work for you. It is a smart and modern system which is consistently improving as they are always developing it further.

The only one thing it doesn't do which previous systems have for us is allow us to search our individual jobs by distance from a postcode. We do volume recruitment so this would be very handy when searching multiple jobs for candidates