Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things:
1) The easy layout and use of the software
2) The customisation's available
3) The passion and help of the support staff
We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them!
We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on.
The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements.
I really can't fault the Firefish software, the support staff, or their Company ethos.
Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now!
But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.
Gosh, where do I start? This has been an absolute steel for us as a system as there are so many features that I love.
This wont be in any particular order but here goes:
You can upload jobs very easily and post links to your preferred social media sites.
It's very user friendly and allows you to track candidates from sending out candidate CV all the way through to placing and on-boarding.
I use it daily and I am able to create bespoke emails (interview invitations; client contact emails; Christmas/New Year emails etc)
I use the bulk email shots for new roles and to touch base with candidates
There is a talent pooling function (we don't currently have this but are in the process of upgrading) as well as saved searches which allows you to put people into different 'functions' ie, Finance, Restaurant, Operations, Housekeeping etc.
It facilitates sales generated figures
It has great analytical tools which give an overview on how well vacancies perform etc
It also allows you to keep in touch with all of your candidates including the 'dormant' candidates without having to constantly pick up the phone.
All in all it has allowed us to grow our business and
Clare, thank you so much for this finomenal review!
It was easy to understand, logical to follow and allowed us to tailor it to our own industry. I was responsible for helping to choose FF and the process was made very simple, with FF providing excellent support.
FF allows you to create a system aligned to the sector /sectors you are working in, using your own industry language, rather than generic terminology.
It links to our website and through to social media and job boards, all aspects that save time and repetition.
They run weekly Webinars that cover a wide range of topics which are very helpful for the small business.
They were always ahead of the game when it came to GDPR, seeing it as an opportunity rather than a problem.
The support team are also very good and friendly, which makes it easier to contact them as you don't feel judged.
Finally, they are constantly developing the system, often based on the comments from the users.
I am sure there are issues, but to date I have't found them.
Firefish has made our working day so much more productive and I certainly don't know how we would have coped with GDPR without it.
We have been using Firefish for quite a few years now having moved over from Bullhorn. What a difference. At Bullhorn (being a small agency) we were just a number and rarely got actually speak to anyone when we had a problem. The team at FF have been nothing but helpful and supportive (especially when I ask stupid questions) and have worked really hard to ensure everything works smoothly. The system itself is very easy to learn, I would say intuitive and that is such a benefit when you are training new staff. I find the reporting particularly useful e.g. pulling together stats for clients and also being able to change and update our website at the click of a button is fantastic.
Firefish are very customer focussed. They listen to what we need and they take on board suggestions. It is a system designed by recruiters, so they understand the challenges we face on a daily basis and this shows in this functionality.
I have recommended this system to other contacts in the industry who are equally happy with it. In fact, thinking back to when we set up, Firefish was a recommendation from another recruitment firm we know. I think this is the highest form of praise.
It is extremely easy to navigate and we have found with minimal training, staff have picked up the system easily. It allows us to track our activity, set targets and even suggests candidates for jobs... it makes recruitment a much more simple process!
The system is constantly improving and we have had a couple of our suggestions implemented. Initially we struggled on the temp side as it didn't allow us to input an hourly rate, only a day rate. We suggested the improvement and within a short period of time they had updated the system to include an hourly option.
It's interface and ability to navigate. 99% of it works and makes sense. There are a few areas of improvement, but they are always open to feedback and taking onboard new ways to improve their software. I've used other recruitment software in the past which has been very clunky and not easy to use, their functionality and ways to give us the ability to manage the system is very advanced. My team enjoy using it and it allows us to increase our workflow and conversions.
A recent update of the system was one that we felt wasn't needed. It does however look nicer, but some of the ease of use was reduced. However for new users I'm sure they wouldn't notice it, and my team are getting used to the update. Despite this, I still very much recommend this system.
Thanks for the great feedback Lucy, we're glad you're enjoying the system and finding it better than the rest! I'll pass your feedback onto the team.
I have an excellent experience with Firefish. Their support team is excellent, they provide all members of my team with assistance when required and always go the extra mile to ensure we have everything we need and are comfortable with all aspects of their product. It's an intuitive and simple system to use and there's always quick turnaround of any issues being resolved. I highly recommend Firefish!
The support team for Firefish is one of the best I have come across. They're always happy to help, super friendly and always quick at coming back to you with an answer if not a solution. I can't recommend the team enough.
Generally I think that this software is very intuitive and works really well, the only aspect that really needs improving is the software capabilities on the temporary side of recruitment and the functionality available. Saying this, Firefish actively works to improve on / implement their most requested features and it is steadily improving.
A CRM that works with and for us, what is there not to like.
Since day one the staff have been friendly and helpful and not question is a burden.
The simple and honest answer is everything.
When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"!
In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase candidate and client contact. The platform itself is very user friendly and very easy on the eye, it allows you to input KPI, Sales figures and actual billings and run reports. The part that impressed me the most was that we are able to allow candidates to access and update their own profile and make the decision themselves if they want to receive job updates, newsletters and are happy with WDCS Data compliance.
I haven't even mentioned connecting it to the job boards and being able to run our own adverts from Firefish and post on to partnered sites.
Definitely above all else the ease of use has to be the biggest thumbs up!
If you are reading this and not using Firefish then you are definitely missing out!
So far nothing that I don't like about it, far superior to other systems that I've used in the past
As the title goes they are a forward thinking crm. They are always looking to make the platform better and more efficient every day. They release weekly development updates and really listen to their client on how they can make their platform better.
Their customer service is fantastic will short lead times and always actively trying to find a solution.
They have nailed candidate candidate engagement within their platform. You are able to keep easily engaging with our candidates through social channels, email and click to call.
The platform is easy to use and shows users a clear path To enable them to match candidates to clients and jobs quickly.
The clouds software can be limiting at times with trying to save documents on the fly and also the ability to navigate through multiple screens in one session.
Customer support is awesome, I love the fact that they also provide webinars to help you build your business and give you the low down on the latest sales trends to help you get ahead of the crowd.
Very Easy to set up, helps to speed up the search of candidates and therefore placements. I can access it from anywhere and even on my phone if needed. Compliance is taken care of and all the email templates reduce time too.
Some drop downs are global so can't be changed. I use LinkedIn a lot so record this activity in Firefish but have to use "general update" and they only make updates on a Thursday, I understand why but I just like things to be done immediately.
Just overall it has been a great experience from first phone call (the pitch)4 years ago to integrating it with a new website last month. Great service, good product and great value.
It's easy to use, easy to change to your exact needs, we bought in to the database as it's set up with just recruiters in mind and you get a first class service, you can actually pick the phone and get an answer within 5secs rather than 'raising a ticket' which takes 48hrs for an email response.
Honestly, nothing, it is very much the 'ronsil' of recruitment software, it just does exactly as you need it to do.
From initial contact to where I am now the process has been faultless.
The team were excellent in the early days (onboarding), and their ongoing support via Live Chat/ Blogs & Webinars is incredibly useful. The system is easy to use and integrates well with the other systems (job boards, email etc).
The functionality is excellent, its easy to use and integrates well with other systems (Email, Job Boards etc).
The software does have elements that I don't use in my business, but that's not really a criticism of the software more my inability to use all the functionality properly.
There are so many choices in the market at the moment for CRM systems and having tried many different systems over the years and also after trialling many of their competitors I have to say that I couldn't be happier with FireFish. Not only is the product very easy to use for an excellent cost, their after sales service is 2nd to none, they are always happy to help with my multiple questions and always answer my questions quickly and efficiently. Couldn't be happier hence why I have recommended you to several other agencies in South Wales.
FireFish is very easy to use and navigate and at a fantastic price.
To be honest we don't dislike anything and if we have a suggestion to improve anything we let them know and they implement the ideas!
The software is great it does what it's meant to, but I'm sure there are a lot of great packages out there, the stand out for me is the customer service and support, prompt, efficient, they listen, always answer the phone, nothing is too much trouble, I get the feeling they appreciate and want to keep our business, which in this day and age is a rarity unfortunately
Easy to set up and use, excellent value for money, and the online suggestions are brilliant and actually result in things being done
Nothing, it has always done what we wanted and it's continually being improved
Revolutionised our way of working and tracking all our records, both client and candidate, together with following interviews and where each candidate is in the process. We have been pleased from day one, especially as the fishes are so helpful and responsive.
It's extremely helpful in keeping everything in one place, and is easy to find contact and client information.
Not enough talent banks for our various disciplines and sectors we cover. It would be nice if the software interacted with whatsapp.
Thanks for the fintastic review Emma, we've loved having you on board with us. Keep an eye on our roadmap for new integrations, as we're always rolling out new features.
It's efficient, rarely breaks and easily customisable. I like the dashboard that clearly states your KPI's and easy to add notes on profiles
Would be good if there were a few more features included such as more options when sending a mailer, when a candidate applies directly not to automatically change their status and wipe the record card if already registered
Thank you for your feedback, our Happiness Team are clearly doing their job! If there's any features you'd like us to add to our road map, remember to raise them on the Firefish Community for other users to pitch in on too
The Firefish platform is excellent and I couldn't see what features another data base could offer that would better it.
The ease of use when processing candidates through the interview process. The simple way to populate all candidate information directly from an email attachment. The fun updates on special days e.g Christmas/Halloween ha!
Nothing to note. Reviewing candidate CVs used to be a bit of a pain but an update rectified this where you can now simply hover over the candidate and get a CV preview.
Interface is very easy and new starts to the company can be on-boarded very quickly! If you feel FireFish should make any improvements they have an open community site where ideas are talked through, shared and voted on and regularly updated.
Great team and very friendly customer service.
Generating reports can sometimes be a bit confusing but this may be down to my own understanding rather than what FF can do. It is a powerful product with good analytics.
Fantastic sotware, very modern and has helped us a lot with find candidates who we might have forgotten about. Wouldn't think to swap to any other software any time soon!
This software is the most engaging software I've used, very easy to keep candidates active
When candidates send updated CV's it would be good if the software could update contact information when the CV's has been transferred - I don't believe Firefish does this but i could be wrong!
I went to Firefish when first setting up my business. They were very helpful on supporting me throughout the onboarding process and continue to be supportive as my business grows
The product itself is a dream, easy to use and navigate through its constantly evolving with really good updates. Great for my small business and I'm confident it can support us as we grow
Ease of use
Friendly support team
I have to say in the 3 years we have used Firefish they have been faultless
Excellent system , nice and colourful, user friendly. The Support team are very good, offer to have webinar training sessions, send regular updates etc
I have been using firefish now for almost 2 years, having used a number of different CRM/ATS in the past i like this one. It is very simple to use, has lots of features which I am sure i dont know all yet. But for what I use it for its perfect.
Nothing not to like with firefish. Its perfect for our business needs
Frirefish is the most efficiant CRM system I have used in recruitment. The functionalities make your life easier and support less admin, which is always a bonus! The team are quick to respond to queries and I love how you can highlight recommendations to make it better and they listen! Everything all in one place with a papertrail that covers all your tracks. Highly recommended and easy to use.
I think a consultant visiting the office to provide training would be useful as I don't feel I know everything about the system and may be missing more tricks!
The customer service is excellent, the product easy to use and the price very reasonable
It is easy to use and train others to use. I particularly like that the software is adapting to needs of the customer
There are still small issues I have with it but these are being looked into and in development
Efficiency and ease of use
Fantastic customer support and assistance
Great website setup for SEO and job posting
Fantastic Advert and Job alerts driving applications
The software has an easy to use interface and is simple to use with an extreme amount of power for boolean search to optimise the candidates in relation to the adverts and jobs, allowing you to continually keep in contact with the candidate and understand the journey when speaking to the candidate in the future.
It would be nice to have Outlook support for the Apple Mac users and more user friendly mobile interface.
Thank you for your great review! We're really glad you're enjoying Firefish, it's been great having you on board with us Julian. The Mac add-in is definitely on our radar - if you pop into the Firefish Community, you can add your vote to this idea too.
Fab - its the best system we've had.
What I really like is the fact that Firefish are so proactive at keeping you up to dates with any updates and give lots of guidance on how to improve the whole experience, they give daily videocasts on advice and constantly bringing out industry ideas. I love the frequent contact which is unusual for the recruitment industry which is usually so cloak and dagger.
Very minor things - like we have the SMS package with firefish, I wish there was a more glaring notification when responses came through.