Avis clients sur Emburse Expense Enterprise (formerly Chrome River Expense)

The OCR capability is outstanding - allows expenses to be captured either at time of issue using mobile app or by scan/email functionality. Eliminated much of the manual data entry previously involved with expense reporting. Customized business and compliance rules ensure that submission, routing, review and approval meet Firm policies.

The initial setup is very involved, as there are so many factors to consider. Once set up, however, the ongoing maintenance is very minimal.

It is so easy to use from both a user and an administrator perspective.

The software is great. The only negative that I could say is that we had some hiccups early on with the support team, but it was during a transition to the service model offered. Things have been much better with the new model.

This software provides everything we were looking for...and then more. The implementation was great and very easy to customize to our needs. The user experience has been nothing but positive through the first few months we have used the system.

N/A - everything about this product has been top notch. Implementation, End Users, Reporting, etc. Leaves nothing to be desired.

This software is very intuitive for the front-end user while handling all of the needs of the back-end user with all of the options of customization to fit the product to the company's needs like a glove.

Before we selected this product, we had a list of everything we wanted and then went to market. Every single product we demoed was lacking many items on our list. Right when we were about to give up, we demoed Chrome River and felt very confident with selecting this product.

The 1-2-3-Go Implementation was one of the best and quickest implementations I have ever been through. Communication and understanding as well as the technological knowledge was spot on.

Three months later things are still running super smooth, and customer service is great. Couldn't be more happy!

Honestly, at this point there is not anything that we have encounter that there has not been a resolution to.

The software is easy to configure and update for administrators. For our users it is simple to create and submit their expenses made on their card or out of pocket.

I felt that things that I found challenging was because it was a new process or I did not have a full understanding.

Our expense reimbursement process improved greatly when implementing Chrome River Expense 12 years ago. No more paper shuffling from in box to in box for approvals, potentially getting lost. Also, Chrome River continues to improve their product and keeps up with client demands as technology evolves.

Customer service is up and down. Chrome River now charges for changes you want to make, where that used to be baked in the subscription price. Or you can pay for an almost unlimited service model - a bit pricey, but overall worth it if you have a lot of changes to make like we do. (Changes are because our business needs often change).

I like that you can see the past 90 days of submitted reports all in one spot. Also, the map feature allows you to type I a business name and it will auto populate the address for you.

It does sometimes glitch if you dont enter everything in correctly, and you will need to go back and do it again.

The best part of the program is the ease in teaching others how to use. We have users that come in, not knowing anything about the program and with one training and 1 or 2 uses, they make it work.

The settings section in the new platinum version is not very user friendly.

- Very intuitive, tile-based with the picuture driven for easy identification.
- Centralized configurations
- Better tracking mechanism
- Better workflow management
- Violation tracker

Customer Service is good but I see room for development in handling the cases faster after assignment.

Easy to send receipts to the product. Very easy for occasional users to pick up. Rarely any down time.

Customization is able to be done in house, but it is not easy to learn in a non tech department.

Yes, Product is much helpfull in terms of interface with ERP and few of the reporting tools from where we can extract data easily.

I see allocation of expense report or Assign the expense reports and tracking of the same is something missing. Especially on SLA matrix.

Just looks "Pretty". As an end user, since I have been using this program in our company, I haven't found anything with Chrome River which made me think what a great program.

Not user friendly, at all. It takes the Chrome River support help weeks to respond to your request. The features that Chrome River offers is too restricted and they are not tailored with our needs in the company. The final report is too long and keeps repeating the same information in different line entries. Overall, the previous simple program which our company used was much more user friendly and easy to process and use.

We really like the UX/UI. Many of our employees are less tech savvy, so simplicity was a key factor in our decision making process. We also have the ability to customize our expense reporting to match our job setup.

We are in the middle of implementing Chrome River's audit feature. We have run into a few hiccups there because the feature is pretty strict and has rejected some acceptable expense reports.

from a user perspective, this software has helped eliminate steps in submitting and processing expense claims. The use of the Snap App to process the paper claims and combined with OCR capabilities help to make claims a breeze compared to our older manual method. Further, our AP team and others have gained greater efficiencies by being able to collect this information in real-time and process it faster.

Easily integrates with other accounting system or organization uses.
Easy to use user interface.

The reporting/analytics features can be revamped, as well as greater flexibility in customization. Overall, the tool does a great job.

Emburse dashboard, easy to submit expense report, user friendly.

Analytics function - to heavy, not easy to retrieve data, several types of data with same information name, then difficult to select the correct one

Chrome River is a great expense management tool. We use it for personal expenses and visa cards. Users love the easy to use and pretty interface

Initial setup takes some time and is difficult to customize outside of what Chrome River offers.

Depending on routing preferences of your firm, it can be difficult to use. For my international firm, there are so many routing numbers and budget groups that I wish Chrome River made suggestions on which are best to use.

The software has certain areas that require you to re-do completely instead of correct.

It has eliminated paper tracking and signature. Users get an alert when something needs to be signed. Huge improvements

Setup was a little tricky. We lacked institutional knowledge that could have improved this.