Avis clients sur KnowledgeOwl

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

Overall, the experience with KnowledgeOwl has been fantastic and we're happy to continue using and recommending the product.

HelpGizmo is super easy. The switch over to HelpGizmo is FAST! Organizing all my content using the drag and drop table of contents was a snap. Depending on your content you should be able to go live with a public site in a day, two tops.

HelpGizmo's table of contents organization allows editors and customers to see the "big picture" of documentation. This not only makes documentation management more efficient but, more importantly, it allows customers to help themselves. Customers who search our help documentation for a quick answer can see the other content and are encouraged to come back and use the other resources.

Finally, and most importantly, the HelpGizmo team believes in customer-driven development and they're not just saying that. They are bright, energetic customer service gurus who just intuitively understand how to help you help your customers. When it comes to feature requests Marybeth will probably finish your sentences for you. This tools is already packed full of really rad features and the HelpGizmo team is just itching for customer feedback to build more.

KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn!

There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily through the articles, I can create snippets to help save time and effort with repeating content, I can add synonyms to keywords to assist with search capabilities and I can publish multiple outputs.

The need for responsive design arose as new devices with differing screen sizes and resolutions appear. KnowledgeOwl address this need and I consider responsive output as a significant feature!

There isn't much I don't like. There is opportunity for improvement with formatting capabilities and adding an import existing content feature.

The tech support is fantastic. They are quick to respond and provide excellent guidance and assistance to ensure my questions are answered or my issue is resolved in a timely manner.

Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software. Tinkered with the free trial and found it to be very customizable, powerful, and simple to use. The pricing structure is affordable, and we didn't even think twice when signing up with their service.

We managed to setup our entire architecture in less than 1 day with the help of their amazing customer service team. They really made the entire setup process painless, and we definitely appreciate their attentiveness to the issues that we faced.

One little feedback is to improve the rich text editor to be more precise, allow support for more fonts & features, and to output cleaner HTML. For some reason, we can't get our pasting from word to look the same in the tool. Using the built-in features in the editors didn't help either, as it skewed the bulleting a little bit and we just can't get them to match our word doc. Luckily, we have HTML programmers in house, and were able to complete everything in a breeze. But, other people might not have that luxury.

We have been very lucky to experience rapid growth due to our unique approaches in our industry. Unfortunately, rapid growth is very dangerous for many companies, because the growth distracts them, and they lose sight of what made the successful in the first place.

We were desperately searching for a solution that would allow us to retain and promote our culture in a simple, but powerful, knowledge base platform. We tested many products, but Knowledgeowl was the simplest and most effective to use. In addition, the support has been incredible. I really feel like they are in this with us, not just selling a product. I highly recommend this product!

It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.

In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information.

The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

I have a very positive experience with KnowledgeOwl so far (using for 6+ month now). We are expanding our documentation very quickly, thanks to the intuitive web site and editors. We have a team of editors, and the ability to provide a group based reader accounts to our customers makes it easy to create customer specific areas. Something we were looking for a long time.
The support is quick to reply and there are more features in development. My favorite is ability to use REST API to get a list of suggested articles by a keyword, and show that inside of our own web application to help our users. I'm looking forward to the Word document import (on their roadmap), so we can accelerate porting our old documentation.

Provided us with the opportunity to create a product that extends our capabilities and gives us a competitive advantage in the marketplace.

I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone!
1) it isn't possible to move several articles together into a new sub-category, which could save time when reorganising;
2) over time it's annoying that you need to save your changes in articles and that the default is always "draft". I have to save 2 times to be able to get it into the database. If you do many entrees that takes time.

I've been using KnowledgeOwl for more than a year now and can simply say that it does cover all of our Knowledge-base requirements.

Some o the main things that I like:
- It's easy to use
- highly customisable
- drag-drop to add files,easy to link images/documents
- It supports various visibility settings, which allows us to have internal and external information
- The comments feature enables discussions, sharing knowledge
- The categories are a great way of organising articles and the search is very accurate

Last but not least it's responsive, which makes it usable on mobile and tablet.

Overall, I would recommend this product to anyone who is looking for a content management software, which can be used for multiple purposes.

Its simple really: we have a very complicated and super-generic product that is, to put it mildly, a real challenge to provide clear and useful help documentation for. We evaluated many, many options, and in the end chose HelpGizmo. It has provided just the perfect level of power, customisability, and ease of use. Perhaps best of all, however, has been the stellar customer service we have received - always prompt, friendly, and the solutions almost always go above and beyond our expectations. We've only been live with our documentation for a little while, but have already received glowing feedback from our customers, specifically on the documentation.
In terms of product recommendations, this is the easiest choice I've had in a long time!

We were looking for an option to create an internal Knowledge Base of regulations and requirements for SMS messaging in different countries. For this need, we had some very specific features that we needed to implement - including some that were outside of the standard offerings listed.

The Knowledge Owl team has been outstanding at working with us to build a system that meets our needs, including custom coding and integrating our comments into their future builds. I can count on them to get back to me immediately and with thoughtful and helpful answers.

The bottom line is that within a month, we were able to launch our internal database to great reviews from our team, and we now have a dynamic platform to continue to add countries/regulations moving forward.

We use KnowledgeOwl to host our software product documentation, and it has been a far superior experience to that which our previous hosting service gave us.

Pros: Easy to upload HTML files to, simple and clear back-end editing, flexible possibilities for TOC creation, very malleable site layout and page layout, support for a wide range of device screen sizes, excellent and sophisticated text search on the front end, support for Javascript and jQuery, etc.

Needs: Improved editing experience in source view, site-wide find-and-replace, more flexibility in allowable content in the TOC pane, more powerful and scalable image server.

Customer Service: Unparalleled. The enthusiam and dedication of KnowlegeOwl's support team has made it especially enjoyable and instructive to work with them.

Our organization is using Knowledge Owl, from the recommendation of another agency, as an affordable and easy-to-use solution for national accreditation standards and documentation. This included managing responses to 151 standards, complimented hundreds of documents (many with multiple standards) and policies. We are also using for our agency policy manual so that all employees have access to current policy at their fingertips. Knowledge Owl is easy to use and the customer service is extremely responsive, usually within 15 minutes. The ability to download into pdf or Word is a fantastic tool. Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases. I would give Overall rating 4.5 stars if I could.

This software puts your organization knowledge at your finger tips. As a customer service department we need to provide quick and accurate information to our users, KnowledgeOwl allows us to do this.

We are still beginners at using this software and stumbled a little bit, but KnowledgeOwl has the best support team I have ever worked with. They go above and beyond to assist and fix problems you create. They are also eager to make improvement based on the issues encounter. They are extremely quick to respond and you feel like to a friend that help and encourages you to succeed with your business process through the use of their software.

I highly recommend KnowledgeOwl to any one looking to improve or create a knowledge base.