Avis clients sur KnowledgeOwl

Knowledge Owl is very versatile

Publié le 08/08/2018

It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

Great service, great functionality

Publié le 05/09/2017

Publié le 12/11/2018

Knowledge Owl has been the best vendor experience and helped us launch our game changer in...

Publié le 30/01/2017

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.

In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

Super simple knowledgebase software

Publié le 12/04/2016

We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing.

The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want.

Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great.

Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier.

KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta!

KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too!

Knowledge is Power

Publié le 17/03/2016

Pros -

Incredibly intuitive
Highly customisable
Strong customer service ethos
Detailed reporting
Huge creative space
Up time - is excellent

NO CONS!

We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services, directly to our customers.

All of this is done through three separate knowledge bases, for three separate products.

The fact that we allow our products to be supported by Knowledge Owl across three separate KB's should indicate to you that we're serious when we say that their product is excellent.

In addition to giving us the creative space and freedom to impart knowledge onto our clients, their customer service has been excellent since day one. I am the person that contacts Knowledge Owl to deal with any situations that may arise around the knowledge bases, but in all honesty - I could probably count on one hand the amount of times I've had to request assistance. The times I have needed to, have been fast and very professional experiences, which is pretty incredible considering we are based across a sea and time zone from them.

As a manager the reporting tools and functions behind the scenes in Knowledge Owls KB's are invaluable. The statistics I am able to gather gives us as a company the ability to see what's - working, trending, missing and important to our clients.

As a long time user, I would have no problem at all recommending their product to another business or nominating them for an award in excellence.

KnowledgeOwl Review

Publié le 25/01/2017

Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

Clean UI; exemplary support!

Publié le 26/09/2018

Great customer service

Publié le 03/10/2016

Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

KnowledgeOwl is very easy to use and navigate.

Publié le 13/04/2016

KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn!

There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily through the articles, I can create snippets to help save time and effort with repeating content, I can add synonyms to keywords to assist with search capabilities and I can publish multiple outputs.

The need for responsive design arose as new devices with differing screen sizes and resolutions appear. KnowledgeOwl address this need and I consider responsive output as a significant feature!

There isn't much I don't like. There is opportunity for improvement with formatting capabilities and adding an import existing content feature.

The tech support is fantastic. They are quick to respond and provide excellent guidance and assistance to ensure my questions are answered or my issue is resolved in a timely manner.

Simple UI + Rocking Customer Service = Amazing Product!

Publié le 08/04/2016

The first thing to know about the KnowledgeOwl product is that the team behind it is really dedicated and extremely responsive. Whenever I've had an issue, they have been right on top of it and that's worth a lot.
Combine this with a really simple and rock-solid product, and you have a real winner. We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl. When we needed tweaks to the mobile view, they were able to immediately help. When we suggested new features, they were quick to give us a delivery date and put them in queue.
The product is very easy to set up, even simpler to maintain, and (most importantly) it is stupidly simple to use. Simplicity is key as far too many other products we evaluated had a lot of legacy UI or other complexity which served as a barrier to entry for the end-user.
If there was any difficulty it's with uploading images to be used. The files are uploaded to a library and then transferred to the website through an automatic process. Usually this is instantaneous, but if you upload a file with the same name or do something else weird then it can take several minutes to straighten out. That's a fairly minor concern in a product that can do so much with such a responsive staff.
Our technical team uses the knowledge base every day. What more can you ask of a product?

great product, phenomenal service!

Publié le 06/04/2015

I spent at least 6 months looking for software to manage our many internal manuals, policies, and procedures, but struggled to find a tool that would solve our problems (without creating a new set of workarounds to manage) at a price that we could afford. HelpGizmo met both qualifications with flying colors when we signed up with them a little less than a year ago and has at least tripled the number of available features since then.

The best part about the software is how intuitive it is to use. It required zero training on the part of the users, and only a minimal overview with co-workers who were going to be managing the knowledge bases. I've been so impressed with the software and all of the possible uses that we've upgraded from one knowledge base to three in order to incorporate it into other projects.

All of this is possible because of their staff, who offer some of the friendliest and most responsive customer support I've ever witnessed. Both MaryBeth and Pete were incredibly helpful during the roll-out of the program to our staff. And when I had a last minute request before creating a report for our Board, they were there to make a quick customization to save the day.

Positive-feedback-only zone!

Publié le 07/04/2016

We're well into the process of obsoleting and migrating components of a large set of hard-to-maintain legacy docs and Helps, and implementing a more nimble approach that allows us to provide our customers and dealers with the information they are asking for. KnowledgeOwl is proving to be a robust and easy-to-use authoring tool that lets us generate and deploy critical information quickly on an as-needed basis and then continually improve and expand on the topics as time and resources allow. As the sole writer at my company, I really appreciate the ease (and enthusiasm) with which non-writers can dive right in and start generating content, allowing me to focus on editing, writing overview and bridge topics, adding links and keywords, assigning new topics to subject matter experts, and so forth. The KnowledgeOwl authoring environment is intuitive, easy to use, and feature-rich. The UI is straightforward---it's all right there in front of you. KnowledgeOwl is saving us time and effort and aggravation, and it's very rewarding to be able to respond so quickly to requests for information.

Great flexibility, great service.

Publié le 22/03/2016

The Knowledge Owl team is consistently providing the space for iteration and brainstorming to integrate new features, functionality, and improve usability. They're willing to pick up the phone any time we need help, have ideas, or just have questions about the limits we can push our own website. For instance, I needed help figuring out how to track autocomplete searches within Google Analytics reports, and they went ahead and set up event tracking for us.

Knowledge Owl provides the support and structures to allow for growth and scalability for our organizational needs. I feel like they provide the platform that will adapt to the chaos of non-profit work at any given moment. From styles, themes, reporting, article writing, user permissions, tagging, and editing, Knowledge Owl's knowledge bases will be able to pivot alongside our own ever changing work.

I really like it, gives great overview and is easy to use.

Publié le 23/03/2016

I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone!
1) it isn't possible to move several articles together into a new sub-category, which could save time when reorganising;
2) over time it's annoying that you need to save your changes in articles and that the default is always "draft". I have to save 2 times to be able to get it into the database. If you do many entrees that takes time.

Very Satisfied with the product and the support

Publié le 04/04/2016

I've been using KnowledgeOwl for more than a year now and can simply say that it does cover all of our Knowledge-base requirements.

Some o the main things that I like:
- It's easy to use
- highly customisable
- drag-drop to add files,easy to link images/documents
- It supports various visibility settings, which allows us to have internal and external information
- The comments feature enables discussions, sharing knowledge
- The categories are a great way of organising articles and the search is very accurate

Last but not least it's responsive, which makes it usable on mobile and tablet.

Overall, I would recommend this product to anyone who is looking for a content management software, which can be used for multiple purposes.

Easy-to-use & flows seamlessly with our website - great customer service!

Publié le 30/03/2016

We tried a lot of different solutions before settling on Knowledge Owl for our company's knowledge base. The biggest reason we chose this platform was the ability to customize the look and feel to flow seamlessly with our website. While we did run into a few customization issues, the customer support was fantastic. We worked with Mary & Pete directly to solve some of these problems, and the one-on-one attention was phenomenal. They fixed some of our custom CSS & HTML so elements would work as intended, and even created a custom solution to enable our Google Custom Search Engine to work with the search in the system. Since we rolled it out, it's been easy to use, update, and monitor. The only downside is it does not have an option for an integrated "community forum" so if we do decide to launch this in the future, we would need yet another platform.

Immediate Support and Customization

Publié le 22/03/2016

We were looking for an option to create an internal Knowledge Base of regulations and requirements for SMS messaging in different countries. For this need, we had some very specific features that we needed to implement - including some that were outside of the standard offerings listed.

The Knowledge Owl team has been outstanding at working with us to build a system that meets our needs, including custom coding and integrating our comments into their future builds. I can count on them to get back to me immediately and with thoughtful and helpful answers.

The bottom line is that within a month, we were able to launch our internal database to great reviews from our team, and we now have a dynamic platform to continue to add countries/regulations moving forward.

An easy-to-use, flexible, and almost infinitely customizable documentation server

Publié le 12/04/2016

We use KnowledgeOwl to host our software product documentation, and it has been a far superior experience to that which our previous hosting service gave us.

Pros: Easy to upload HTML files to, simple and clear back-end editing, flexible possibilities for TOC creation, very malleable site layout and page layout, support for a wide range of device screen sizes, excellent and sophisticated text search on the front end, support for Javascript and jQuery, etc.

Needs: Improved editing experience in source view, site-wide find-and-replace, more flexibility in allowable content in the TOC pane, more powerful and scalable image server.

Customer Service: Unparalleled. The enthusiam and dedication of KnowlegeOwl's support team has made it especially enjoyable and instructive to work with them.

Affordable, easy to use, outstanding customer service

Publié le 08/04/2016

Our organization is using Knowledge Owl, from the recommendation of another agency, as an affordable and easy-to-use solution for national accreditation standards and documentation. This included managing responses to 151 standards, complimented hundreds of documents (many with multiple standards) and policies. We are also using for our agency policy manual so that all employees have access to current policy at their fingertips. Knowledge Owl is easy to use and the customer service is extremely responsive, usually within 15 minutes. The ability to download into pdf or Word is a fantastic tool. Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases. I would give Overall rating 4.5 stars if I could.

As beginners the software is easy to use, improves our customer service and efficiency.

Publié le 12/04/2016

This software puts your organization knowledge at your finger tips. As a customer service department we need to provide quick and accurate information to our users, KnowledgeOwl allows us to do this.

We are still beginners at using this software and stumbled a little bit, but KnowledgeOwl has the best support team I have ever worked with. They go above and beyond to assist and fix problems you create. They are also eager to make improvement based on the issues encounter. They are extremely quick to respond and you feel like to a friend that help and encourages you to succeed with your business process through the use of their software.

I highly recommend KnowledgeOwl to any one looking to improve or create a knowledge base.

¡Super easy and super useful!

Publié le 12/04/2016

We are a company that deals with around 150,000 different clients with all sorts of specific situations (we are a courier company) and they contact us on our e-mail, phone, chat, Facebook, Whatsapp and our 50 branch offices. There's only one way to keep up and to keep our team synced up: Knowledge Owl.
The security features allows us to restrict the access so that our customer care agents and the staff on site can both access the information safely.
The interface is so easy to use that our Marketing Department can add the latest offers on it and inmediatey the whole team can communicate this information to our final clients.
We love Knowledge Owl and are planning to keep using it and expanding it for years to come!

Best knowledge base software

Publié le 13/04/2016

KnowledgeOwl has a great name + symbol -- because Marybeth (Customer Support Goddess) is amazingly knowledgeable, not just about customer service, but your use case and application. They're also incredibly supportive in trying to figure out development of new features to help support your use case. They helped me upload Microsoft Word documents for ease of transferring knowledge base articles. Their software is incredibly easy and intuitive to use for first time users or users used to wikis. All of my reader/users were incredibly impressed with how quickly we were able to update and interact with the KnowledgeOwl software. Great job, guys, and keep up the good work!

KnowledgeOwl is a fantastic product; the KnowledgeOwl team is the best!

Publié le 31/03/2016

My company was once described by a client as the most response company they had ever worked with. That was great to hear. Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with.

We love their product for its power, beauty, flexibility, and ease of use. Our customers love KnowledgeOwl because it is so easy to find what they need in our knowledgebase, and it integrates seemlessly with our Zendesk ticketing system.

But we really love their people because of their personal attention and highly professional support whenever we need it.

I am happy to recommend KnowledgeOwl with enthusiasm! Give it a try!!

Best product for building a knowledge base

Publié le 30/03/2015

There was a need to create a knowledge base for our product IDENT. Long sought a suitable service. And among the free and among paid. The main requirements are simplicity and functionality to fill and viewing. HelpGizmo I liked at first sight and intuition did not deceive me. An additional advantage was excellent technical support, which began to help me before I paid the money first. I am very pleased with this product and highly recommend it to anyone who wants to structure the knowledge about your product and nice to show them to their employees and customers.