KnowledgeOwl

Logiciel de base de connaissances et de documentation

Note globale

4,7 /5
(212)
Rapport qualité-prix
4,9/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,7/5
Support client
4,9/5

98%
des utilisateurs recommandent cette application
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212 avis

Cait
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Wonderful product, AMAZING support staff

Publié le 20/07/2022

Avantages

A lot of customization tools to structure our knowledge base + the sections and articles within. Very user friendly and easy to navigate. Their support team is the absolute best; anytime we have a question (or suggestion) we always receive friendly, prompt, and helpful support. I highly recommend this tool for knowledge management!

Inconvénients

There are a few small things, but I honestly think it's more of a user error than anything. And anytime I reach out to their support for help, my questions/issues are cleared up. :)

April
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Super simple knowledgebase software

Publié le 12/04/2016

We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we...

We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing.

The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want.

Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great.

Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier.

KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta!

KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too!

Erin
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11–50 employés
  • Provenance de l'avis

Note globale

Publié le 12/11/2018

David
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  • Simplicité d'utilisation
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Knowledge is Power

Publié le 17/03/2016

Pros -

Incredibly intuitive
Highly customisable
Strong customer service ethos
Detailed...

Pros -

Incredibly intuitive
Highly customisable
Strong customer service ethos
Detailed reporting
Huge creative space
Up time - is excellent

NO CONS!

We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services, directly to our customers.

All of this is done through three separate knowledge bases, for three separate products.

The fact that we allow our products to be supported by Knowledge Owl across three separate KB's should indicate to you that we're serious when we say that their product is excellent.

In addition to giving us the creative space and freedom to impart knowledge onto our clients, their customer service has been excellent since day one. I am the person that contacts Knowledge Owl to deal with any situations that may arise around the knowledge bases, but in all honesty - I could probably count on one hand the amount of times I've had to request assistance. The times I have needed to, have been fast and very professional experiences, which is pretty incredible considering we are based across a sea and time zone from them.

As a manager the reporting tools and functions behind the scenes in Knowledge Owls KB's are invaluable. The statistics I am able to gather gives us as a company the ability to see what's - working, trending, missing and important to our clients.

As a long time user, I would have no problem at all recommending their product to another business or nominating them for an award in excellence.

Réponse de KnowledgeOwl

Thanks, David! You've been with us since the beginning, and we're so happy to have you as a customer. We greatly appreciate the amazing recommendation; you are the best! -Marybeth

Meghan
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

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  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Knowledge Owl has been the best vendor experience and helped us launch our game changer in...

Publié le 30/01/2017

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a...

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.

In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

Avantages

-easy to use  no coding required!
-intuitive
-clean design

Inconvénients

Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!

Réponse de KnowledgeOwl

Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth

Lynn
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

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  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

KnowledgeOwl Review

Publié le 25/01/2017

Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User...

Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

Avantages

Easy to use. Friendly customer service.

Inconvénients

The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

Réponse de KnowledgeOwl

Thanks for the feedback, Lynn! We hear you on the library and the editor collision, and hopefully we will get both problems sorted out in the next few weeks. I'll follow up with you privately about the edit and reader screens; we should be able to get them to match! -Marybeth

Bethany
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

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  • Rapport qualité-prix
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  • Probabilité de recommander le produit 10.0 /10

Clean UI; exemplary support!

Publié le 26/09/2018

Avantages

We tested a few different pieces of software for our company intranet (after being forced to move away from the outdated Google Classic Sites) and chose Knowledge Owl because the UI was simple, clean, and easy to navigate. It gave us enough latitude to shape the way we wanted to present information to our employees while also providing enough structure to maintain a professional, organized site.

Inconvénients

As the "subject matter expert," I needed to be the one to create our site, but I have zero experience with HTML coding. That being said, I can't say enough how incredible the support team has been. They are extremely responsive and excellent teachers to the extent that even someone like me with no coding experience has been able to create exactly what I want with relative ease. Good customer support is a dying art, so Knowledge Owl has really exceeded expectations in this area!

Réponse de KnowledgeOwl

Thanks, Bethany! We greatly appreciate the feedback and review! - Marybeth

Kelly
Note globale
  • Secteur d'activité : Design
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

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  • Simplicité d'utilisation
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  • Probabilité de recommander le produit 10.0 /10

Great customer service

Publié le 03/10/2016

Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are...

Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

Avantages

The backend editor is simple and intuitive. The customer service is incredible.

Inconvénients

N/A. Everything is amazing.

Hannah
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Knowledge Owl is, simply put, the best web-based help center platform I could find

Publié le 31/03/2016

I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the...

I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the company didn't have any formal user documentation -- but we did have a support team fielding many repetitive questions, and users who could benefit from formal instruction. Given that we have a single product and it's fairly simple, products like MadCap Flare (which I had used at the previous company I worked for) offered much more than we needed -- and at a much different price point.

I evaluated several other options and ended up selecting KnowledgeOwl given its straightforward pricing plan, easy-to-use interface and immediate publishing abilities. If you need something simple to use and build that offers fairly attractive basic theme choices, then KnowledgeOwl will suit you just fine. It may not offer several hundred output options, but as the world continues to move away from print manuals towards greener, online manuals, in my opinion that factor wasn't important.

The best part about KnowledgeOwl, though, is the customer service/support. I can't imagine any company matching its service/support level. The first few weeks required a lot of customization given the look and feel that my company was going for, and the team over at KnowledgeOwl was with me every step of the way as far as customizing code and so on, in some cases even doing the customization for me as I was in over my head with that level of CSS code! Highly, highly recommended.

Kim
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KnowledgeOwl is very easy to use and navigate.

Publié le 13/04/2016

KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other...

KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn!

There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily through the articles, I can create snippets to help save time and effort with repeating content, I can add synonyms to keywords to assist with search capabilities and I can publish multiple outputs.

The need for responsive design arose as new devices with differing screen sizes and resolutions appear. KnowledgeOwl address this need and I consider responsive output as a significant feature!

There isn't much I don't like. There is opportunity for improvement with formatting capabilities and adding an import existing content feature.

The tech support is fantastic. They are quick to respond and provide excellent guidance and assistance to ensure my questions are answered or my issue is resolved in a timely manner.

Emily
Note globale
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

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  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing customer service

Publié le 12/08/2016

I use this software to create lessons for internal and external viewing. It is really easy to use...

I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

Avantages

-Ease of use
-The owl favicon!
-The fun element

Inconvénients

That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con!

Angie
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

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  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simple Yet Powerful & Amazing Support

Publié le 27/07/2016

I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to...

I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information.

The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

Avantages

Knowledge Owl is easy to use but isn't restrictive, and the customer support is top notch.

Alex
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Comprehensive Knowledge Base platform

Publié le 24/03/2016

I have a very positive experience with KnowledgeOwl so far (using for 6+ month now). We are...

I have a very positive experience with KnowledgeOwl so far (using for 6+ month now). We are expanding our documentation very quickly, thanks to the intuitive web site and editors. We have a team of editors, and the ability to provide a group based reader accounts to our customers makes it easy to create customer specific areas. Something we were looking for a long time.
The support is quick to reply and there are more features in development. My favorite is ability to use REST API to get a list of suggested articles by a keyword, and show that inside of our own web application to help our users. I'm looking forward to the Word document import (on their roadmap), so we can accelerate porting our old documentation.

Réponse de KnowledgeOwl

Thanks for the awesome review, Alex! I'm glad you've had such a positive experience, and I definitely want to help keep it that way.

Import from Word will be HUGE, but we do have the ability to bulk import Word files on the backend right now. I'll shoot you an email and see if we can help get your old docs ported over now :)

P.S. The API is so much fun, isn't it?

Budi
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Great Product, Amazing Customer Service!

Publié le 06/04/2015

Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software....

Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software. Tinkered with the free trial and found it to be very customizable, powerful, and simple to use. The pricing structure is affordable, and we didn't even think twice when signing up with their service.

We managed to setup our entire architecture in less than 1 day with the help of their amazing customer service team. They really made the entire setup process painless, and we definitely appreciate their attentiveness to the issues that we faced.

One little feedback is to improve the rich text editor to be more precise, allow support for more fonts & features, and to output cleaner HTML. For some reason, we can't get our pasting from word to look the same in the tool. Using the built-in features in the editors didn't help either, as it skewed the bulleting a little bit and we just can't get them to match our word doc. Luckily, we have HTML programmers in house, and were able to complete everything in a breeze. But, other people might not have that luxury.

Rob
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KnowledgeOwl - Great tool and excellent customer service

Publié le 12/04/2016

Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working...

Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working and hugely reduced the amount of time we devote to one-to-one support.

KnowledgeOwl includes a great range of functionality, enabling the creation of everything from very simple 'PDF' style guides to complex resources integrated into other systems. We are still discovering more capabilities and our knowledge base resources keep getting better because of them.

Pros:
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.

Cons:
As part of the on-going evolution of the product, parts of the user interface change, which can result in a bit of re-learning how to do some things on occasion (a small amount of pain for the associated system improvements).
Exported PDFs do not maintain the fonts used in the on-screen knowledgebase.

Ross
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Perfect Pure-Play Knowledge Base Tool for Help and Beyond

Publié le 28/03/2016

The Knowledge Base team has focused on doing one thing right: Providing a cloud based tool for...

The Knowledge Base team has focused on doing one thing right: Providing a cloud based tool for knowledge base for Help and beyond.

If you've found the perfect help desk (ZenDesk, ServiceNow, etc.) and are looking for a separate knowledge base because those guys don't really do it right, you will have a hard time finding a product that isn't tied to help desk software.

These guys have focused on all the key features that a heavy user of knowledge base products would look for. A lot of them are the differentiators that keep me in the app.

Customer service is great-- we hear back from them right away There are some features they will need to add as they scale and to make the product truly complete, but for now, I consider them best of breed vs the one-off competitors who limit us too much on styles, structure, etc. It takes very little to get up and running, so if you have any doubts, give them a try.

Kevin
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Excellent help/documentation tool for SaaS product

Publié le 30/03/2015

Its simple really: we have a very complicated and super-generic product that is, to put it mildly,...

Its simple really: we have a very complicated and super-generic product that is, to put it mildly, a real challenge to provide clear and useful help documentation for. We evaluated many, many options, and in the end chose HelpGizmo. It has provided just the perfect level of power, customisability, and ease of use. Perhaps best of all, however, has been the stellar customer service we have received - always prompt, friendly, and the solutions almost always go above and beyond our expectations. We've only been live with our documentation for a little while, but have already received glowing feedback from our customers, specifically on the documentation.
In terms of product recommendations, this is the easiest choice I've had in a long time!

Réponse de KnowledgeOwl

Yay! I'm so happy you've gotten glowing feedback from your customers - this made my day. Thanks so much for the review, Kevin!

Michael
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Easy to use with fast and very capable support

Publié le 28/03/2016

We use KnowledgeOwl for documenting processes, procedures, and troubleshooting steps for a company...

We use KnowledgeOwl for documenting processes, procedures, and troubleshooting steps for a company that builds automated packing machines. We wanted a KB solution that had a simplified back end to allow multiple authors to simultaneously create content.

The KnowledgeOwl back end is easy to use and requires very little experience/exposure to HTML/CSS to successfully write great looking articles. If you ever have a question on how to accomplish something the documentation is easy to find - but if you're like me and sometimes ask before looking Marybeth and the rest of the support team @ KnowledgeOwl are very quick and attentive, and always have the answers. On top of this the modular pricing schemes are well priced and efficient. I would absolutely recommend KnowledgeOwl to anyone who needs an immediate and effective KB solution.

Darren
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KnowledgeOwl ticks all our boxes

Publié le 01/04/2016

The first thing you notice about KnowlegeOwl is awesome service. Some people talk about being...

The first thing you notice about KnowlegeOwl is awesome service. Some people talk about being customer centred and others just do it. These guys do it and it is reflected in their product and how responsive they are to user needs and suggestions.

We were able to easily get a up and running, migrate our content and start to benefit from a level of content management capability you get with KnowledgeOwl that you need for a large KB. Being able to quickly create multiple custom versions of the same KB is a huge plus and we look forward to the ability to easily share content across multiple KBs as KnowledgeOwl built that capability.

We have been able to easily integrate with our service desk and will soon start to realise the broader benefits of the other API integrations that are available to us.

Anastassia
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Fast and knowledgable customer service, easy to use website

Publié le 08/04/2016

The website layout, design and navigation are very professional, effective and easy to navigate....

The website layout, design and navigation are very professional, effective and easy to navigate. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, affordable, and customizable documentation software.
We have been using their services for several years and very content and happy about it. Any questions are answered fast and with detail. Customer service people are very professional, smart, detail oriented and patient. They are always ready to solve our problem and really know how to treat their customers. Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate.

William
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Fantastic Tool & Great Support

Publié le 07/04/2016

I work for a small start up and we needed a simple to use tool that would allow us to build an...

I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price!

Kristen
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Great Product/Service!

Publié le 07/04/2015

I was assigned a task at my company to create a help guide for a new product we have coming out....

I was assigned a task at my company to create a help guide for a new product we have coming out. This was the first time I did something like this. Help Gizmo made it so easy for me to go in and navigate the system and educate myself on how to complete the task. When I did have a question, the team and Marybeth especially was BEYOND helpful! I got an answer almost instantly when I emailed or called with a question despite me being on the east coast. What I also appreciated immensely was that Marybeth walked me through things and never lost patience with me. I always felt completely comfortable asking her any questions I had. We even chatted about our love for our pets! I would recommend HelpGizmo to anyone!

Colleen
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Excellent

Publié le 22/03/2016

We evaluated several knowledge management systems when moving our customer & technical documentation...

We evaluated several knowledge management systems when moving our customer & technical documentation from a wiki. We initially chose another product and quickly found that it could not meet our needs: enter KnowledgeOwl. We've been using KnowledgeOwl for a year now and have been very pleased. It is a well-designed, intuitive system that allowed us to get our content published in a few short weeks. And the customer service has been top-notch. Every request, whether a how-to or feature request, has been met promptly and with a smile. Our customers are equally happy!

Réponse de KnowledgeOwl

Thanks for the awesome review, Colleen! We happy both you AND your customers are happy. Happiness all around!

Lynette
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Extremely Satisfied with KnowledgeOwl Solution!

Publié le 28/03/2016

Overall, we're very satisfied with KnowledgeOwl as a Knowledge Base solution. During an extensive...

Overall, we're very satisfied with KnowledgeOwl as a Knowledge Base solution. During an extensive evaluation process to provide an up-to-date KB for our customer base , we found that KO had most functionality we needed/wanted as an organization right out of the gate. It is user-friendly and customizable with many of its feature sets. KO has repeatedly added requested features with a quick turnaround time, and are constantly adding new features/improvements requested by other clients as well. Our internal employees and customers have benefited from using this solution. Their customer service is stellar, as they are responsive, helpful, & savvy regarding requests.

Kim
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Great Service, Easy to Use!

Publié le 07/04/2015

When looking for a knowledge base tool for our external clients, Help Gizmo met 99% of our criteria...

When looking for a knowledge base tool for our external clients, Help Gizmo met 99% of our criteria at a fraction of the cost of their competitors. Most of the time you can fall into a "you get what you pay for" scenario, however the product and the service offered by Help Gizmo has met or exceeded our expectations. Implementation was a breeze. We utilize the reporting tools to help monitor use and understand how to optimize our content. I do wish there was a way to use "labels" or "key words" to assist in searching - some of our users search for words or terms that are not included in the article (intentionally), and those searches do not yield any results.