--- description: JIRA Service Management : qu'en pensent les utilisateurs ? Lisez les avis sur JIRA Service Management, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/287/help-desk-ticketing/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.fr/software/91811/jira-service-management Page : 1/32\ Suivant: [Page suivante](https://www.getapp.fr/software/91811/jira-service-management?page=2) > Jira Service Desk est un logiciel de gestion de service qui relie l'informatique à l'entreprise grâce à une résolution rapide et transparente des demandes des clients. Basé sur le moteur de flux de travail Jira d'Atlassian, Jira Service Desk propose une plateforme collaborative, une base de connaissances à faible coût, facile à configurer et modulable, très souple et qui confère efficacité et simplicité à l'expérience utilisateur. > > Conclusion : 763 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 763 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Atlassian - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2013 ## Contexte commercial - **Prix à partir de**: 20,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, italien, japonais, norvégien, polonais, portugais, russe, suédois, tchèque - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Angola, Arménie, Australie, Autriche, Azerbaïdjan, Belgique, Biélorussie, Brésil, Bulgarie, Canada, Chine, Chypre, Corée du Sud, Croatie, Danemark, Espagne, Estonie et 33 de plus ## Fonctionnalités - API - Accès mobile - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Analytique - Application mobile - Asset Lifecycle Management - Audit des problèmes - Autoresponders - CRM - Catalogue de services - Champs personnalisables - Chat en temps réel - Codes-barres et RFID - Collaboration en équipe - Communication multicanal - Contrôle du processus d'approbation - Contrôles/Permissions d'accès ## Intégrations (98 au total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... et 83 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de prise en main à distance](https://www.getapp.fr/directory/563/remote-support/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) ## Logiciels similaires 1. [PDQ Deploy & Inventory](https://www.getapp.fr/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 2. [Action1](https://www.getapp.fr/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 3. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Wrike](https://www.getapp.fr/software/9964/wrike) — 4.4/5 (2887 reviews) 5. [Pulseway](https://www.getapp.fr/software/101507/pulseway) — 4.7/5 (310 reviews) ## Avis ### "Jira will help you manage your projects and products very well." — 5.0/5 > **Chris** | *7 novembre 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Creating and updating tickets were both really easy. You could connect to related tickets, or be notified when updates or status changes were made. The integration into Slack was very helpful for communication among teammates. Being able to sort by feature and project was very nice. Support continually let us know when features were available and there were very little issues we would run into. > > **Inconvénients**: The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms. > > I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow. ----- ### "JSM Good but Could be Better." — 4.0/5 > **James** | *26 mars 2025* | Santé, bien-être et fitness | Taux de recommandation : 5.0/10 > > **Avantages**: Ticket tracking and documentation integration with Confluence are both very good. Flexibility of setting up the environment > > **Inconvénients**: You must build the entire instance, default platform is too simple and not fleshed out. > > If you have the time and capability to build and create a proper project with JIRA Service Manager, then it is great. If you don't have time or expertise, you may want to consider something else. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 septembre 2025* | Logiciels | Taux de recommandation : 1.0/10 > > **Avantages**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Inconvénients**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "This is a great tool for team building" — 4.0/5 > **Keith** | *28 décembre 2025* | Services financiers | Taux de recommandation : 5.0/10 > > **Avantages**: Ease of use and accessible training materials are easy to access made it very easy for our team to start > > **Inconvénients**: None other than had to get integration set up with my aha roadmapping tool which would allow us to create ideas and then > > Allow me to get up and running and working with my team quickly. Quickly able to set up stories, sprints, and ----- ### "Jira can keep pace with any company\!" — 5.0/5 > **Aaron** | *22 octobre 2024* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: JSM allows customization of workflows to match the needs of your organization. This helps tailor incident, request, and problem management processes. JSM also provides built-in automation, allowing repetitive tasks to be automated, saving time and reducing human error. The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes. > > **Inconvénients**: Customizing workflows, automating tasks, and configuring the system can be complex for beginners or teams without experience in Jira. It might require dedicated resources for setup and management. JSM can generate excessive notifications, which can be overwhelming for end-users if not properly configured. > > JSM will take your company's organization in projects and IT requests to a new level\! We used to miss deadlines and small details that came back to bite us all the time. Since switching to JSM, those are few and far between\! ----- Page : 1/32\ Suivant: [Page suivante](https://www.getapp.fr/software/91811/jira-service-management?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91811/jira-service-management) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées