Avis clients sur LogicMonitor

Fantastic Monitoring Tool

Publié le 04/12/2018

We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

LogicMonitor is a quality product but it comes at a price

Publié le 19/05/2023

LogicMonitor - The future of monitoring

Publié le 19/05/2023

Good infrastructure tool for monitoring

Publié le 19/05/2023

LogicMonitor - Powerful and Customizable Monitoring

Publié le 18/05/2023

Great experience.

Wonderful stuff

Publié le 18/05/2023

Pretty good which helps my monitoring easier.

Very happy

Publié le 18/05/2023

Good

Publié le 12/05/2023

good

LogicMonitor Review from a non-operational perspective

Publié le 11/05/2023

No issues!

Very good, helpful product

Publié le 12/05/2023

I like the product

SPS Commerce User Review

Publié le 26/02/2014

Hello, I will try to bullet out a list of pros and cons below. My overall impression of Logic Monitor is a positive one. I have been happy with the scale at which we are able to adopt the systems. In itself Logic Monitor is a great service but I'd like to see more invested to integrate with other popular monitoring services like PagerDuty, etc. A few minor inefficiencies in the UI, but nothing major for us. . and by the way your support is great!
Pros
Exceptionally consistent! It's easy to be confident that all our alerts across the board are consistent unless set otherwise manually.
-Flexible. I think the tool has just the right level of flexibility to it so that we can organize alerts and hosts in a manner that effectively aligns with our business.
Visibility. Implementing the tool right as really increased our team's visibility to our overall health and performance. It's been a great win.
Cons
Pagerduty integration. There is a lot that we use Logic Monitor for but it will never be our ONLY monitoring tool, as a result we need a service like pager duty as a central hub to manage and maintain our alert streams. It is incredibly cumbersome today to not have resolutions close out alerts in PagerDuty and also to not have alerts that are acknowledged in pager duty acknowledge in Logic Monitor. This is the most important con to us right now.
Transparency. There are some nice features that help you see the various alerts whether it's the alerts tab counters (that show on the main page) or the way hosts highlight when they have alerts associated. I would like to see more detail on those features, for example if there are 13 critical alerts, it would be nice to know how many are already Ack'd without clicking into the alerts tab and searching for those alerts. It would also be ideal if you could highlight the "hosts" on the hosts tab with the color of severity of their alerts. We spend a lot of time in the host view and being able to see a host highlighted yellow, orange, or red would be helpful to faster decision making.
The alerts dashboard is not clear for hosts that are in SDT. I would actually prefer not to see those hosts in the alerts totals on the alerts tab, or potentially make that configurable. It's confusing to go to that tab to see alerts for hosts that are in SDT and don't actually need immediate response, those and Ack'd errors could almost be their own tab.
Thanks for a great service and continued product development!

The King of Monitoring

Publié le 27/11/2018

Pretty freaking awesome.

Monitoring Made easy

Publié le 09/12/2016

I work for an MSP Logic Monitor has greatly simplified our monitoring issues, with the ability to place a collector anywhere and that doesn't require a VPN tunnel back to our office it has reduced our firewall maintenance cost greatly. The built it SNMP mib library has saved us countless hours trying import MIBs and trying to decide what to alert on. There are a few features that I would like to see implemented in a logic monitor, the ability to tie devices together so that if an ISP goes down we get one alert not 20 separate alerts for each device at that location. I would also like to see the creation of data sources be simplified, recently I attempted to create a data point that reported on a string and found it extremely difficult to have it report on more than one variable.

From alerts to RDP to organized data. We know before the customer knows.

Publié le 03/08/2017

There is too much to list. It is core to our monitoring.

A must have app if you are in IT

Publié le 21/05/2019

Overall, I was able to protect the servers, applications, and allow the IT team to meet their SLA (service level agreement).

All In One Package

Publié le 27/11/2018

Excellent experience, on-boarding with reps was professionally done and very quickly arranged everything. The software keeps me and my team informed 24/7 on the systems I manage. Overall would recommend this to anyone looking to improve system uptime and performance. This software gives me enormous insight for our systems.

Great platform

Publié le 05/12/2018

This platform is a definite time-saver, allowing us to not only quickly identify root issues but also resolve them often times before an end user can report it.

Pretty much the best Monitoring solution

Publié le 12/12/2018

Hassle free solution

LogicMonitor Is Extremely Capable And Growing

Publié le 28/11/2018

LogicMonitor has decreased onboarding time and setup drastically. It has made training new techs a breeze due to documentation and ease of use. They are responsive to requests and open to help you help them build the product.

Great product

Publié le 08/12/2016

We've only had this product for about a year now and it is quickly becoming our go to as a large MSP. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. This is a bit more expensive than other products but worth it overall.

The best thing about the product is they are always continuing to expand and update their technologies.

What can I say?

Publié le 01/02/2016

What can I say? I have been using LogicMonitor for about a year now, what a year it has been. I am amazed at the things it can do and the time it saves me. I am able to monitor all my hosts and servers down to such a granular level that I can see if a service is started, disk usage and performance,the performance of interfaces, and a lot more. You can even create custom monitors to monitor just about anything on a device. The dashboard can be configured to provide any information at just a glance. In the past year I have seen the program grow and become more robust, yet still remain easy to configure and use. Knowing the issues in my environment before my clients do has been such a plus and saved many service hours. I don't know what more I can say except LogiMonitor is a great product that does what it says and does it simply. I am pleased to be a client of LogicMonitor and look forward to being one for many years to come.

Granular Reporting

Publié le 01/08/2019

The program cut down the amount of time engineers spent checking resource management of vcenter.

Adam's Review

Publié le 27/11/2018

Easy setup, well rounded feature set

Publié le 29/11/2018

Have used Logic Monitor for about 4 years and have been very happy. Since then we’ve moved most of our infrastructure to the cloud, and LM still does a good job, even though we do not have LM Cloud.

LogicMonitor - The solution to have a broad view of all machines and networks

Publié le 12/05/2023