Avis clients sur Xola

It's intuitive for basic, everyday needs: making reservations, taking payment online or at the door, making coupons, rescheduling reservations, etc. Most of the functions are self-explanatory. To refund someone, you click the "refund" button. To make an additional charge, you click the "charge" button. Nothing too complicated and nothing too difficult to find.

Behind-the-scenes stuff can be difficult to access. For example, I can't see all the people who were originally scheduled for a specific date in order to determine how many people reschedule away from that date. I also can't filter my tag searches. I want to be able to search for "all bookings with [X tag] between [Y date] and [Z date]." To do that, I would need to download a full report (which is NOT an intuitive process) and then manually search for these tags.
There is also not an intuitive way to split payments! If the reservation has a coupon or a non-standard ticket price and they want to split payments at the door, we need to have a calculator on hand and god help us if someone on a reservation with a coupon wants to pay for more than one ticket.
When a customer's card doesn't work on a payment, it won't tell me why. Which means we can't tell the customers why and there are five extra steps they need to take which is inconvenient for all.
Also: it's buggy as hell. I can't refresh the page because it will log me out. I can't click the back button because that takes me to the first Dashboard (where only the dates and times show up and not the reservation names) no matter what page I am on. Two computers cannot take payment at the same time. The capacity changes don't always take. Sometimes, the website won't scroll.

It is easy to use, easy to teach to staff, and I enjoy most features.

I haven't found anything I don't like thus far.

Xola features a great online dashboard and an open API for easy integration. Customer service is fantastic; I've always gotten very quick responses via online chat and opening tickets with the company's IT team.

The reporting and analytics tools have lots of room for improvement. Xola has a lot of data to work with, but clients can only see a limited amount of it via the online dashboard. Luckily the API is a great resource for retrieving data, but obviously not as easy to use as an improved reporting dashboard would be.

customer support, it is great that we get the software all set up and that there is a team to help any time. The software looking pretty.

if your client books 4 sessions, they get 4 confirmation, 4 reminder and 4 follow up emails, there is no option to just send them one email with all bookings listed there.
in our confirmation email, you should not advertise yourself. it makes us look like we are using a free software. no. we pay a lot to use our software, so get your logo off and stop advertise yourself to out clients for free. or if advertise yourself to our clients, then you should pay us, so reduce your price.
useless financial reports, useless invoicing . if a client has 4 bookings, you have to send 4 invoices only can be done from the back end.
The templates are no good for the follow up emails, asking for reviews, and you cannot alter them
Your mobile app is crashing all the time and doesnt give you the chance to put through coupon codes. It only can be used for checking if everyone has maded a new booking since you weren't looking. Only if you don't have your computer around. I am super disappointed

Is easy to use, my customers find it useful and the best feature for our business is to get Google Analytics data and the new Xola custom reports.

We really need to show more info in the booking detail not just day picker. Maybe some custom fields like a map, conditional inputs, description, etc. I know we can get this info in the questionnaire after booking, but we believe that displaying questions like "you need pick up?" "are you arriving in airplane or cruiser?"

Allows for tours that have minimums - Our tours require 8 person to sign up in order for a tour to go (minimum). Xola handles this portion far far better than any of the other competitors and I have met with a number of them. If you do minimums, and care about customer communication, this is a must use.

Software works with many options
Very strong amount of features
Very strong customer support
Reasonable competitive pricing
Great analytics
They will listen to and often times implement feature requests
Good integration with booking site (Yelp / Google / TA)

Highly recommended!

App on Android can be a bit buggy and frustrating - not a deal breaker. Sometimes you may have to click buttons a bunch before it responds or have to shut it down and reload it. Won't allow you to take a call and check the app when roaming (this does work if you have active internet).

Would like to see further integration with hotel and other booking companies

I started with Xola back when the booking software genre was almost nonexistent. Back then there was Bookeo and that was about it. Now I get a sales call every week from competitors. Peek Pro seems to be the only software that is more feature rich but they are pushy and spam your customers if they get ahold of your data base so beware about them. Xola has an easy and beautiful interface. Non-pushy sales people. Help when you need it. Great ability to manage customers IF you never have to reschedule. The cost is lower than other companies if your doing volume greater than 5K a month. A good choice but you need a dedicated reservationist if you are offering an experience were rescheduling is common.

When pricing out a booking software company for your business consider the cost of an employee to manually have to reschedule your customers if your experience is prone to cancellation i.e. rain, wind, snow etc. and add it to the monthly cost of Xola to get an accurate idea of the true cost. The point of having a booking software is so you can concentrate on running your business and making it grow. Playing secretary is part of owning a small business but when it takes from R&D, marketing, quality of life it can kill you. Xola only allows your customer to book and reschedule themselves prior to their scheduled date. If you cancel the day of the adventure the customer has NO ability to reschedule if your experience is cancelled due to weather. If you are in a tourist area where you don't have an option to reschedule people because they are on vacation or the experience that you provide is indoor and cancellations rarely occur Xola is a great choice. If your experience is subject to weather and you take the entirety of the experience cost in advance, Xola has fallen behind severely compared to the the other big name in booking software. I provide Hot Air Balloon rides in an area that is prone to strong winds and rain during the season. My demographic is local and I sell my experience to customers that can and know that rescheduling is normal. I leave a recorded message the day of the flight and if the flight is cancelled there is no way in Xola to email the passengers a link to reschedule! Xola allows the customer to select another date prior to the experience and you can set those perimeters but after the customers first date choice, if it is cancelled, that is where you are left back in the 80's. In order to get your customers rescheduled on another date you need to do it over the phone and manually move them in Xola and online for it to move in real time. Xola has completely missed the boat for the experience provider that has to cancel for environmental reasons. I have submitted this feature request for two years now and it has shown no movement. They said it is not a common feature request and told us we could give the customer a "store credit". A credit sounded good until we realized that the customer would have to put al their personal detail starting with their name again to go that route. That is just not an appropriate thing to have your customers who are paying good money have to do and it looks unprofessional. I know for a fact two other operations left Xola for a booking company that offers a solution to the common problem of rescheduling for us outdoor providers. I think that they perhaps specialize in the hiking tours, or biking tour company that goes wind, rain, or shine and just refunds their customer if they cancel. Perhaps most of Xola's merchants operate in tourist areas where the customer does not reschedule because they are going home from vacation. The irony is that they offer our customers a great option to reschedule themselves prior to their first date. Why not extend that availability to after the date in case the experience is cancelled and the customer doesn't want a refund or via policy has to reschedule.

For customers booking online, selecting a date and paying is seamless. The merchant can customize a checklist for the customer i.e. what to bring, what's included, a map the meeting point. We receive just the odd phone call asking for clarification and payment is quick. On the other hand we need to hire staff to answer the phones just to rebook our customers on days it is raining or too windy to fly. On average another 40 hours of phone calls and talk time is added to our expense because of the lack of a customizable reschedule link we could send our customers so they could reschedule themselves. Customers like not having to leave voicemails if we are on the other line and %95 of customers would rather NOT wait to speak to a reservationist to go over dates that may or may not be filled. It's really frustrating and I do not believe we are the only one or one of the few merchants that need or would find a simple reschedule feature useful as they have implied to us.

The only other con is that they now leave the price on the gift certificates when a customer buys one. This was not always the case. Xola has a mailable and printable gift certificate option which we utilize heavily and you can now offer experiences at a discount but they for some reason notify the recipient of the price. We have been told and agree with several of our customers that leaving the price on the gift certificate is tacky. It has not always been that way, just with the recent update. I understand if you are giving a cash card to someone, you would need and want the recipient to know the price to avoid an embarrassing moment at a store or restaurant but who leaves the price tag on a gift? Xola gives the recipient a code so the recipient can book only and that process is easy but it's clear how much nanny spent and loves them the moment they get the printed gift certificate or email.

We went from chasing a couple hundred bucks a week to help pay for a hobby we love and turned it in to a serious 2 person small business with gross income in the six digits, well 3 person and income in the 5 digits because we need someone to handle all the manual reschedules. Feature requests do get noticed but at about 1.5 year turn around. It's been two years since we have been asking for this. We have grown and enjoyed Xola, we just for their sake since the booking software market is so competitive now want to see them be #1 and have the client base Peek Pro does as they are a lot more ethical but we fear they won't if this feature isn't added and if the feature turnaround isn't quicker.

Our review may appear negative even though we enjoy most of Xola. We understand all businesses have their little intricacies but we have been an experience provider for over ten years now and have offered many activities, rescheduling is a part of booking management no matter what adventure you provide, we and we are certain most other experience providers agree, just understand you will NOT have that option with Xola. Xola could be the best by far with just a couple more features.

Xola's has pretty much thought of everything and makes it very easy to manage checkouts and payments for a modern escape room. Their support is always there and willing to go the extra mile. I've been in online business since before Google was a search engine - and Xola is flat out impressive!

The only thing I can see that Xola can do better, is to allow the company (business owner) to redirect a customer to a specific page after the purchase has been made. That one feature would allow us to directly track all of of our Google AdWords and Facebook Conversions. ...Yes, I know that Xola has a "conversion tracking" setting... but it is not BULLSEYE accurate like when you are able to track your conversions DIRECTLY inside of your Google and Facebook Campaigns. I need to know "What ad triggered the conversion - what keyword did they click on - and then I know what is working inside of my ad campaigns." Pushing conversion tracking to Google Analytics (as Xola does now) does not allow me to do that. Let us redirect the user/purchaser to a specific page on our site - you'll give your clients insight into their advertising and they'll end up pushing more money back into Xola.

The strength of this company is the fantastic support it provides for its clients. This is both at the set-up stage, and also after implementation has started. It is available 24/7, and if the on-line platform is not sufficient to solve the technical issue or the user-end challenge, a telephone conversation can be easily scheduled.
This was even the case at the beginning of my using the platform: I was unfamiliar with the product and needed a lot of help to navigate the site initially. This is natural, of course, but what surprised me was when I had not used a particular function after a period of time (and so I had forgotten how to perform a specific function), the support team was extremely patient with me and with my rather elementary question.

The support continued as I made non-standard bookings for my bicycle tours - each time I contacted them, the support team walked me through the necessary steps. They were helpful, polite, and understanding. Sometimes I felt embarrassed by my requests (oh, of course - duh!) “I’m sorry for bothering you” I would say afterwards, but they never made me feel the question was unjustified.

In sum, I have only good things to say about the interpersonal contact I had with Xola. I would rate them 11/10 for this aspect.

The platform itself is a good one, although there are some minor limitations for my purposes that I experienced. A few little tweaks for payments and bookings would be good.
8/10 in this category.

No difficulties, just a couple of limitations for payments and parameters for booking.

I started with Xola. Used to have one on one support. It's pretty enough. You can find work arounds for most problems.

If your in a business where weather can cause trip cancellations? Xola STILL isn't powerful enough to allow customers to reschedule on their own?!? So a reservation system where you NEED a human to reschedule customers over the phone. It's ridiculous. Xola has no desire to fix this giant hole and it's frustrating. They seem to cater to small guides and tours. My small business has theirvanilities taxed. The outsourced their help which is fine but I have no more ability to speak to anyone of consequence that can understand that it's insane to not allow customers to be able to reschedule them self's after a cancelled trip. I've spoken to several vendors who went back to peek pro over this feature and go for gift card software that does not have the amount put on it regardless if you like it or not.

Staff's support and interest in "my" software needs. Put this way, I'm constantly hounded by other company's booking software guys to "look" at their software and I keep telling them..."Nope, I'm using Xola and they serve my needs just fine!"

For whoever reads this review, I want them to know that I have used Xola for several years and I really appreciate how they have constantly kept up with my growth needs and seek to improve the software to help me grow. As we all know, what works today is outdated tomorrow! THANK YOU XOLA!

Really? After what I wrote above, do you really think I have any "cons"?

For the record, ever since I first started using Xola I have received excellent support and anytime that I needed to "personalize" the software to meet my need, Xola was there to help me.

Solid, very well thought out, very few issues and outstanding support.

Xola lacks Fraud control tools. Basic things like black lisiting customers & cards.