Avis clients sur Curve Dental

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277 avis

- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
A must have software for your Practice
Publié le 20/07/2022
Improved our productivity.
Improved our productivity.
Avantages
Managing multiple clinics in a single software was a challenge but with Curve it became very easy, we could see center wise appoitment, reports. Since its cloud based software, we could access it anywhere - anytime.
Inconvénients
We had some difficulty with training a not techinical staff. sometimes it takes a while to get software as there are lot features.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Curve is a great product
Publié le 06/09/2022
Avantages
Very easy to learn this software and has great support.
Inconvénients
Upgrades seem to occur over night with little to no communication with the dental office. Some advance notice to gather staff input and or ideas before hand would be great so they feel impowered by the changes and growth of the program.
Réponse de Curve Dental
Would you be willing to discuss your concerns in greater detail?
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Okay
Publié le 15/09/2022
Everyone involved with the sale, training, and set-up was great. There've been a couple times where...
Everyone involved with the sale, training, and set-up was great. There've been a couple times where one of us has called Curve for help and the Curve person seemed impatient or frustrated with what are probably dumb questions. I do feel that [SENSITIVE CONTENT] and I are going to have to make time to sit with someone and have them walk through some EOBs/billing with us so we can get a better understanding. The training & homework went well, but it's hard to understand what you're learning until you're actually in it.
Avantages
I loved the potential of it. I think Curve will be amazing after a couple more years of development. We were initially excited about the patient portal and online payments.
Inconvénients
I think I've said it enough. We haven't been able to start on using the portal and payments because we are struggling so hard with billing. And maybe we're just not clicking and understanding the billing module. Either way, it's been a very long learning process. Not frustrated enough to quit Curve, but I wish we had a better grip of things.
Réponse de Curve Dental
Thank you for your comments. We would be happy to discuss your concerns in greater detail. Please don't hesitate to contact me.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Cloud Based Dental Software with Superb Support
Publié le 20/09/2022
We love that CurveHero is cloud based. It always updates itself. We never have to buy additional...
We love that CurveHero is cloud based. It always updates itself. We never have to buy additional updates.
Avantages
The support. I can call any time of day and the team will walk me through whatever problem I am facing. Always extremely helpful.
Inconvénients
It was difficult to adjust to some of the billing changes.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Dental Software I ever used!
Publié le 15/09/2022
I have had nothing but pleasant experience. I use it everyday and never have any issues.
I have had nothing but pleasant experience. I use it everyday and never have any issues.
Avantages
The seamlessness and ease of this software makes life so easy. I love that when an issue does occur customer service is readily responsive and always have a solution.
Inconvénients
Nothing, it has everything we need to run a successful practice!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Best option for Cloud practice management
Publié le 04/12/2020
Really good experience with the software. Price is higher than it should be but it is more...
Really good experience with the software. Price is higher than it should be but it is more convenient in the cloud. If it could connect with Dental Intel, I would put it in all my offices.
Avantages
Easy to use. Familiar feel. No need for a server for PMS and x-rays.
Inconvénients
No option for CBCT backup. Can't be used together with Dental Intel. Default reports sometimes convoluted although you can make custom reports.
Pourquoi choisir Curve Dental
Wanted Cloud functionality.Pourquoi passer à Curve Dental
Most experience with Cloud Software and liked the interface.- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Pleased Overall
Publié le 12/09/2022
Good. It has made the startup process easier. It has some drawbacks that you have to accept but...
Good. It has made the startup process easier. It has some drawbacks that you have to accept but overall it makes running the practice straightforward.
Avantages
Curve makes claims and billing easy to understand and track.
Inconvénients
Curve needs to have an integrated in office communication module. Right now our office needs to use a third party like Slack and it is just not efficient.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Cloud Based Dental Software
Publié le 27/02/2021
The system is very intuitive and easy to learn. I appreciate that it was a fairly seamless...
The system is very intuitive and easy to learn. I appreciate that it was a fairly seamless transition from our prior system.
Avantages
Working out of two offices, it is imperative that we have a cloud based system that allows us to access the same patient information in both places.
Inconvénients
Many of the things I originally did not like about the software have been amended. Curve is good with customer service and open to suggestion so we have been able to customize certain things to facilitate our daily use.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy Transition
Publié le 04/12/2020
Overall - this is a GREAT system. Easy to transition and train. You can literally have any report...
Overall - this is a GREAT system. Easy to transition and train. You can literally have any report in the world you want and customize patient communication. From a data perspective, fabulous. From a security perspective, fabulous - ditch the daily backups and ransomware scares. If someone steals a computer - they get nothing. If the office burns to the ground - you can call patients from any computer anywhere and reschedule them at a temporary office. Patient data is safe.
Avantages
What I like best about Curve is the smooth transition to the cloud from an in-house server. I am especially fond of the Curve Capture which pulls twain devices in with ease. The system is so easy to use that it requires very little training for new employees. The support team is always ready to help and never makes the employees feel like they are dumb for asking a question. They also answer quickly, so you don't have to wait hours or days for a call-back.
Inconvénients
I would like to see some improvements in the document cabinet. It doesn't feel as organized as I would like and often, when pulling from other software, the naming convention is not what you would want. We spent some time on clean up and it wasn't too terrible.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good bones. Needs more refinement
Publié le 04/12/2020
Overall I like it. If we could auto charge old accounts and increase the quality of xrays, I’d be...
Overall I like it. If we could auto charge old accounts and increase the quality of xrays, I’d be very happy.
Avantages
I like the cloud based aspect and the ability to manage users access
Inconvénients
Xrays aren’t as clear as I’m used to. I hate that I can’t auto charge interest on account receivables.
Alternatives envisagées
Dentrix AscendPourquoi choisir Curve Dental
Wanted cloud based to reduce IT costsPourquoi passer à Curve Dental
Even the Dentrix sales people said their ascend program sucked at the time. I wanted cloud based.- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Better than what we had in some ways but still could use some work to make things easier for...
Publié le 07/09/2022
Overall i'm ok with the program but still very upset at how much our data is messed up after the...
Overall i'm ok with the program but still very upset at how much our data is messed up after the conversion and I don't feel like it's getting fixed. I keep getting things for us to do a "work around" but we don't have time to fix over 3k patient files. The conversion was awful.
Avantages
The sidekick is great to see with the schedule.
Inconvénients
Too much to type, but i don't like the way the claims are done the most.
Réponse de Curve Dental
Would you be willing to have a further conversation about your concerns? Thanks.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Preventing the 50K Mistake
Publié le 01/12/2016
Each computer in the office is independent and isolated. They're "off the shelf" units and were...
Each computer in the office is independent and isolated. They're "off the shelf" units and were purchased from Dell at extraordinarily reasonable amounts. No server, no contracted computer geek, no surprises. Most importantly, no added monthly maintenance fees. The support from Curve has been fabulous.
What's the worst that can happen? Well, the system has gone down.....wow....we kept doing dentistry. The internet failed (U-verse fiber optic).... wow ....we kept doing dentistry. There are a tremendous amount of people connected to Curve and AT&T. These companies will be doing everything humanly possible to get back up and running. It's their livelihoods. If (when) your server is hacked (oh, that couldn't happen to me! ..... yeah...think again) or when it fails the office geek has to repair or replace it. The time just starts to fly. So do the dollars. Your time is not the technicians time.
Bottom line: the software delivers all the needed features necessary to run a contemporary dental practice. It provides the necessary metrics easily. The folks at Curve are responsive to their customers needs and seem to be in a constant upgrade mode. If it's not yet available from them, they report that it is something they're thinking about. They deliver on those promises.
Financially, hardware is stock and minimalist. It can also be as advanced as available but the software works on it all. It integrates easily with all my digital add ons.
Monthly fees are reasonable when compared to the other products available. Most of all, the cost is cheaper then the monthly maintenance fees for the "big time all encompassing " software packages and the original outlay of 20+k for the software isn't necessary.
Every member of the team finds their own shortcuts/ techniques to move through the software. We had a very small learning curve at implementation and new employees grab it almost immediately.
The upgrade I await is the access to all of the patient records from my mobile devices. Currently I can access the schedule and patient information only. I look forward to being able to make appointments directly from my phone.
I recommend this system constantly. I've not been disappointed at any time since implementation three years ago.
Avantages
Ease of integration and ease of use
Inconvénients
Inability to access the actual product from my mobile devices. I want to be able to interact with the entire product from my mobile devices(iPad, iPhone)
Réponse de Curve Dental
A thousand thank-you's for your kind review, Dr. Lurie! We've noted your suggestions. Many of our customers see a savings in IT and HW costs, as you have. Best wishes!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Can be used anywhere.
Publié le 19/04/2022
I started my practice with Curve Dental and sure there have been issues but overall, they have been...
I started my practice with Curve Dental and sure there have been issues but overall, they have been a benefit to the running of the practice. I have had staff say it is the easiest software to use.
Avantages
I like the fact that it is cloud based so can be accessed anywhere you have internet and Chrome and is automatically backed up. Tech support are very helpful.
Inconvénients
I do not like the charting as it is very basic and you can not tell the difference in material of restorations. Getting reports can be a challenge and often takes tech support to get what is needed.
Alternatives envisagées
TrackerPourquoi passer à Curve Dental
It was cloud based.- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Curve Dental
Publié le 06/09/2022
Curve has been very easy to learn. Great experience!
Curve has been very easy to learn. Great experience!
Avantages
Curve dental is very user friendly, easy to learn to use different features.
Inconvénients
The imaging features are very limited. Hopefully they make improvements.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Absolutely love Curve!
Publié le 06/09/2022
I love the reports that Curve has readily available whenever we want to look at something. They...
I love the reports that Curve has readily available whenever we want to look at something. They also have a lot of charts available to see the practice at a glance.
Avantages
We love that Curve has the capability to do most everything we need for our dental practice! Messaging to patients, online payments, scheduling, claims, insurance verification, etc. They also make it very easy to talk to an actual person when and if you need them along the way.
Inconvénients
There are a couple of items that we have submitted as suggestions to Curve (which they tend to implement tickets along the way). These include the option to create forms in other languages, specifically Spanish as our patient base does include Spanish speaking patients. Also, Curve needs the function to create CMS-1500 forms to send to medical insurance as we currently use an outside software for this.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I love Curve - even with its quirks!
Publié le 06/09/2022
Avantages
Curve is really user friendly. Their support team is helpful and they take suggestions into account.
Inconvénients
I would like to have a notes function that is specific to certain aspects of the patient's chart - such as billing or appointment notes (i.e. patient can come in earlier). These notes are not related to clinical care, so I'd like to have them in a separate place than the clinical notes.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
The why and why not's about Curve
Publié le 13/09/2022
Avantages
I'm really not sure. It's not a bad software but I just feel like it should have more options to "customize" for each practice needs.
Inconvénients
The integration was not the easiest. We brought over our balances from our old software as "converted balances". I don't feel like we were explained how this would affect us as insurance claims were paid. The imaging is still a problem as updates are sent out - this is never smooth. The accounting in still a challenging - "running balance" even when the balance is zero. Insurance processing, insurance claims, when you place Sub on ID where and print the claim, it puts the social security #. We have called several times but it has not been resolved. I ask for an update to download all xrays at one time so I could email to another provider(ex: FMX) but you can only do this when they are in a mount - not individually.
Réponse de Curve Dental
We'd be very happy to speak more in detail to address your concerns. Please let me know if you'd like to discuss this further. Thank you for the feedback.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very happy we switched to Curve Dental
Publié le 06/09/2022
Avantages
Curve is easy to use. Switching over went very smooth. I like that it is always improving. extra features are great, like, hands free perio charting. Credit card point of sale. electronic claim submission.
Inconvénients
We really could use a spanish option for reminders to patients. In imaging the measurement tool is not very good. Imaging loads slow.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Small Office Software
Publié le 12/09/2022
Coming from the medical field with no dental experience, overall it was very easy to learn and...
Coming from the medical field with no dental experience, overall it was very easy to learn and maintain.
Avantages
Scheduling it very user friendly and easy to understand. Financial reports are very helpful
Inconvénients
Lack of ability to total each provider columns for daily totals so each provider knows if they are close to goals. Right now we have to total manually the day before to review in next morning huddle. Also there is not a way to run a report for all of our inventory items.
Réponse de Curve Dental
We'd like to discuss this with you a little bit further so we can help. Would you be willing to chat? Thanks!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Overall very satisfied with Curve
Publié le 12/09/2022
very good
very good
Avantages
Curve makes business easy. Training was great.
Inconvénients
Would like more geared to Pediatric Dentistry.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
Unprofessional and careless
Publié le 03/02/2019
So far behind the Curve compared to other dental management platforms.
So far behind the Curve compared to other dental management platforms.
Avantages
Cloud based. That is it.
Inconvénients
Customer service is horrendous. Can't load fee guides on time and make no effort to do so despite multiple requests well in advance. Constantly placated by staff that offer no solutions. Year after year the fee guides are not loaded on time. Staff could care less. Expensive for lack of functionality and having to manually input your fees because Curve doesn't care to meet deadlines. Perio chart is elementary; odontogram looks good but you really can't chart anything other than restorations and surfaces - everything you need to properly diagnose and record on the odontogram needs to be added by creating a note and drawing - its a waste of time; medical history - no log; cannot compare over time - bleeding and exudate require too much effort - who has time to colour in plaque and calculus - why is this even a function? ; estimates on insurance are incorrect; cannot coordinate benefits; everything is on a priority list, but what is a priority really doesn't improve clinical or business functionality and efficiency.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Cloud-based Dental Software
Publié le 13/12/2016
We purchased five standing offices. Each had a different dental software. We needed a product...
We purchased five standing offices. Each had a different dental software. We needed a product that would enable us to view all five schedules remotely, and Curve has been terrific. It has changed how we look at schedules and increased our efficiency and flexibility. All employees can check their upcoming day from the comfort of their own homes.
Training on the software is very good, and customer support is very responsive. Curve is always evolving, and the staff welcomes any and all suggestions.
Most features are very useful, and, once one knows how to maneuver, they make sense and are easy to use.
We plan to continue using Curve, and I have already recommended it to other dental offices.
Avantages
I love being able to access all five office schedules at any time from any place where I have my laptop.
Inconvénients
Most issues I have had have been MY user issues! I would LOVE to see a "daily diary" with chores like auto/property carriers use to remind adjusters of tasks. When I want to reschedule a cancellation or missed appt, I can't mark it appropriately AND put it in the queue as a quick reminder to call the patient. I know I can run a report, but I'd love to be able to use the queue as a daily diary as well.
Réponse de Curve Dental
Amy! Wow, your comments are much appreciated. I've copied your suggestions into a message to our development team--they are great! As you noted, when it comes to multiple locations Curve Dental can make your job much easier. With all the data at your fingertips in real time, that's gotta be helpful for a team member in your position. Good Neighbor Dental is an awesome organization. Best wishes!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Good value, practical
Publié le 15/09/2022
Avantages
Easy, simple, always customer support response. Affordable, many features.
Ability to text patients from GRO application.
Inconvénients
Reports not user friendly, difficult to create.
Group messaging/ emailed capable but not practical.
Billing/ invoicing is complex
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We LOVE Curve
Publié le 26/03/2019
We recommend this software to anyone looking for an ease of use program that you can access...
We recommend this software to anyone looking for an ease of use program that you can access anywhere as long as you have access to google chrome. It's fantastic!
Avantages
The best feature about this software is that everything is in the cloud and you don't need to pay additional money for a giant server to hold medical records. Its very user friendly and even team members who haven't used it before seem to catch on quite quickly!
Inconvénients
Because everything is cloud based, if there is a problem with internet (storm or something similar), everything goes down. It's a rare occurrence, but it does happen.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Nine Months In and Still Learning
Publié le 06/09/2022
Very attentive throughout the onboarding process and shortly after, training was very thorough and...
Very attentive throughout the onboarding process and shortly after, training was very thorough and because as a team we dedicated a lot of time to it, it was as comfortable as a transition could be. It is pretty difficult to speak to someone after you are live; mostly you just have to text a concern and hope for a resolution.
Avantages
We needed to go to a web-based PMS due to having more than one location. It is reliable in that we haven't had any downtime.
Inconvénients
It is difficult to manage the accounts, not the easiest to customize the reports if you need to consider patients insurance status regarding outstanding claims.
Réponse de Curve Dental
Would you be interested in having a further conversation with us about your concerns? Thanks.