Avis clients sur Benchmark Email

Benchmark Email

Fournisseur de Service Email Marketing

Note globale

4,3 /5
(175)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,0/5
Simplicité d'utilisation
4,3/5
Support client
4,2/5

85%
des utilisateurs recommandent cette application
Classer par

175 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Presque parfait

Publié le 19/02/2023

Moi qui traînais les pieds pour lancer ma newsletter, je le fais maintenant avec plaisir.C'est...

Moi qui traînais les pieds pour lancer ma newsletter, je le fais maintenant avec plaisir.C'est simple, intuitif et performant. L'interface est très agréable à utiliser.

Avantages

Benchmark email est super intuitif et facile à utiliser. De nombreux templates et des conseils avisés. Un service client réactif et des gros plus comme l'intelligence artificielle pour éviter le syndrome de la page blanche.

Inconvénients

Je n'ai pas trouvé comment rattacher un contact à une ou plusieurs listes depuis la fiche contact et c'est dommage ça me ferait gagner du temps.

Rita
Note globale
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Benchmark Email outils automatique d'emailing pour entreprise

Publié le 22/10/2023

Avantages

Benchmark Email outils automatique d'emailing pour entreprise

Inconvénients

Pas d'inconvénients dans l'utilisation de Benchmark Email

Fatima
Note globale
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My Experience with Benchmark Email.

Publié le 04/04/2018

Easy to use. Uncomplicated. Great customer support. Great value.
Great tool for managing mass...

Easy to use. Uncomplicated. Great customer support. Great value.
Great tool for managing mass emailing, client lists, sign up forms, autoresponders, email campaigns and surveys.

Avantages

Great tool for email marketing campaigns.
Its templates are responsive and mobile friendly.
Drag and drop option.
Offers free surveys.
Easy to incorporate social sharing.
The Editor for the email campaign is easy to use.
Its simple to use and has a free plan.

Inconvénients

I consider Benchmar email to be one of the best Email Marketing tools. If there is something that could improve, for me would be:
The automation its not clear enough.
There isn't very much analytics on the free version.

Réponse de BenchmarkEmail

Thank you for these kind words and support! We are working hard to improve our Automation tools to have more clarity and functionality. Thanks for your feedback and for choosing Benchmark :)

Hasnain
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Service

Publié le 31/05/2019

The software overall is great. It allows me import the contacts I want in any way I want, create...

The software overall is great. It allows me import the contacts I want in any way I want, create emails, schedule or send emails out immediately and even has analytics for the emails that have been sent out.

Avantages

When creating an email, it is ever so easy. There are many templates to choose from and if you don't want a template you don't have to use one!
I can create an email within minutes as the click and drop feature allows me to have my email layouts exactly the way I want it.

Inconvénients

Some of the templates I am unable to add things to. For example, there was a template with a blank space for aesthetic reasons. I would have much rather place an image in the area, however I couldn't. There isn't many negatives I can comment on this software as it is brilliantly done.

Réponse de BenchmarkEmail

Hello Hasnain,

Thanks for the great feedback.

Next time you're working on a template and need assistance, let us know!

- Benchmark Team

Craig
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

An Antiquated Platform With Horrible Customer Service

Publié le 18/11/2021

Benchmark simply didn't meet our needs. Switching to Mailchimp was simple and one of the best...

Benchmark simply didn't meet our needs. Switching to Mailchimp was simple and one of the best decisions we could have made at the time.

Avantages

The overall functionality of the system was adequate and did what we needed it to do at the time (2011-2012). System was fairly intuitive

Inconvénients

Bounce rates would change drastically for no apparent reason. Customer support was of no assistance at the time and was located offshore, so they were hard to reach during our normal business hours. We rarely dealt with the same rep, which was time consuming as we had to explain our situation on multiple occasions.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Review

Publié le 23/05/2019

We have been using it for a long time

We have been using it for a long time

Avantages

This software is practical to use in a daily v

Inconvénients

The e-mail sender is always changing so the receiver can not record the e-mail address in is non spam list.

Réponse de BenchmarkEmail

Hi,

Thank you for your feedback.

Whenever you have a moment, please chat with us, we'd love to assist you on the email sender matter.

- Benchmark Team

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Simple, Effective Tool

Publié le 24/01/2019

Benchmark was an excellent starter tool for our company's email marketing campaigns. We eventually...

Benchmark was an excellent starter tool for our company's email marketing campaigns. We eventually needed to move on to a tool with more functionality, integrations and features, but I would highly recommend Benchmark to those starting out with email marketing!

Avantages

Benchmark was a very easy-to-use tool for our team's email campaigns. You need very little design experience to create beautiful campaigns. All of the features are very intuitive.

Inconvénients

Benchmark doesn't offer the same features as some of the other big players; the automation is limited and tracking/analytics don't stack up. For the price and basic features though, it's a win.

Réponse de BenchmarkEmail

Hi,

Thank you for the review.

- Benchmark Team

Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Does basic functions well

Publié le 07/02/2018

Benchmark helped us keep all of our data organized and made it easy to connect with our supporters.

Benchmark helped us keep all of our data organized and made it easy to connect with our supporters.

Avantages

Benchmark was a great launching pad for my organization's email campaigns. Eventually we switched to Mailchimp because it allowed us more options for special offers and was easier to integrate with other systems. However, Benchmark got the job done initially and was easy to then export our contacts when moving to a new system.

Inconvénients

Benchmark does not offer as much as mailchimp for tracking, growth, and integration. It is a more basic email campaign management software, but does the basics very well.

Réponse de BenchmarkEmail

Thanks for the review! I know our integration options aren't as extensive as some of our competitors but we are working fast to expand these. Thank you for your business and we wish you the best! :)

Isaac
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great email marketing software!

Publié le 23/05/2019

We have been able to keep in touch with our customers more consistently and easily! We have been...

We have been able to keep in touch with our customers more consistently and easily! We have been able to directly track emails sent out to segmented lists that have converted into immediate sales.

Avantages

A great combination of ease of use and high functionality.

Inconvénients

There really isn't anything I don't like about the software.

Réponse de BenchmarkEmail

Hello Isaac,

Thank you for your great feedback.

We're glad to know Benchmark has helped you convert your communication into immediate sales.

- Benchmark Team

Utilisateur vérifié
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Used for our monthly investor updates

Publié le 20/09/2022

Great! Just annoying to have emails go to spam.

Great! Just annoying to have emails go to spam.

Avantages

I liked how simple it was to create email groups, template emails and email campaigns. It's literally the easiest one to use and I used MailChimp for a long time before switching to Benchmark.

Inconvénients

My emails would often go to Junk. I even "warmed up" my email, but I still had problems.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Cost effective and easy to use

Publié le 23/05/2019

Avantages

It's very simple to create your own images and templates. Other software applications that we used in the past didn't give us the formatting flexibility that we wanted. This is very user friendly.

Inconvénients

Sometimes we have a hard time with text being formatted oddly - especially if you copy and paste verbiage from another program.

Réponse de BenchmarkEmail

Hi,

Thanks for your feedback.

- Benchmark Team

Pablo
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

e-mail marketing for dummies

Publié le 22/01/2023

Avantages

WE use benchmark to send all kinds of e-mails: from internal communications to present things to customers. Love the easy way to produce content.

Inconvénients

I would like to introduce more videos, but the tool doesn't make it easy.

Derrick
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Great but needs improvement

Publié le 31/05/2019

Its a decent program but for the money, it is to many glitches that need to be addressed. Spell...

Its a decent program but for the money, it is to many glitches that need to be addressed. Spell check needs to be added back into the program as well.

Avantages

Easy to Use
Clean layout
Ease of customizing templates
Training other team members on how to use is easy

Inconvénients

Customer service is not that great - Most are not American so language is hard to understand
Too many glitches when working in templates
Have to send several TEST emails to make sure the functions are correct
The same email delivered to different members of my team show up differently or have different links
A lot of bugs in the back that need to be addressed
No Spell check function anymore
The image editor is not that great
uploading lists can be a pain sometimes you have to do them multiple times in order for them to get uploaded

Réponse de BenchmarkEmail

Hello Derrick,

Thanks for your feedback.

Whenever you have a moment, chat with us and let us know your concerns. We'll be glad to offer you a solution.

- Benchmark Team

Brian
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hits the Mark!

Publié le 30/05/2019

We are a Provincial Health Authority covering an area roughly the size of France, and current...

We are a Provincial Health Authority covering an area roughly the size of France, and current health related information is critical to our subscribers. Benchmark resolved an issue of timely, wide reach that we had been trying to resolve.

Avantages

The best part of this software is the ability to plan the reach in advance so our contacts are kept 'in the know' even when the editor is otherwise occupied with meetings, conferences, etc. We have three separate weekly and bi weekly going out to three different audiences, covering 2,500 individual contacts, and we can pre-populate weeks in advance and backfill where necessary at the last min, or just let the information go as scheduled.

Inconvénients

The learning curve was steep, but short. We had a couple of false starts to begin with, but learned from our errors.
Line spacing can be an issue. Even when the preview shows single spaced sometimes the publication comes out 1.5 or double spaced - not a big problem for our use, but we get some calls from our constituents about "weird formatting".

Réponse de BenchmarkEmail

Hello Brian,

Thank you for your feedback and great rating.

Chat with us to help you with the formatting of your email, sometimes something as small as copying and pasting can affect the format.

- Benchmark Team

Utilisateur vérifié
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to use and scalable

Publié le 30/05/2019

Email marketing , small business

Email marketing , small business

Avantages

Easy to use and very practical, code, 3th parts options, partnert programs

Inconvénients

Sometimes emails go to spam and reports dont show exactly what happened

Alternatives envisagées 

Mailchimp

Pourquoi passer à Benchmark Email

Price and technical support

Réponse de BenchmarkEmail

Hello,

Thanks for your review. Please let us know what you need to see on your reports. We're always improving our features.

- Benchmark Team

Mohammed
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Email feedback from

Publié le 31/05/2019

Average

Average

Avantages

Good for normal email campaign and good that BM has inbuilt list of unsubscribe and invalid contats

Inconvénients

Not at all suitable for heavy automation no form for opt out like mail chimp offer

Réponse de BenchmarkEmail

Hello Mohammed,

Thank you for the feedback.

Whenever you have a moment, chat with us and ask us about our Manage Subscription form and share with us other concerns you may have.

- Benchmark Team

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Benchmark Email is Indeed the Benchmark

Publié le 26/03/2019

Benchmark Email continues to raise the bar and continue to be the benchmark in terms of creating...

Benchmark Email continues to raise the bar and continue to be the benchmark in terms of creating genuine email campaigns and automated emails. We are closer to our clients now because of this amazing platform

Avantages

It has a drag and drop email design which makes it really easy to use. It is also possible to send out automated emails and personalized emails to help drive revenue. Their customer relations is also really impressive

Inconvénients

Everything works perfectly in my opinion. There is virtually nothing to dislike

Réponse de BenchmarkEmail

Hello,

Thanks for your review.

- Benchmark Team

LaToya
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Benchmark

Publié le 23/05/2022

Overall, initially Benchmark was OK. The business problem I was solving with this product was...

Overall, initially Benchmark was OK. The business problem I was solving with this product was sending out email campaigns.

Avantages

The feature I liked the most about Benchmark Email was the automated email campaign.

Inconvénients

The main issue I had with Benchmark was the deliverance of my emails. For some reason, once my emails were sent out, according to the report in Benchmark, emails were not being opened. That was very strange that none of my emails were being opened.

Alternatives envisagées 

Constant Contact
Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Looks professional and easy to use

Publié le 23/05/2019

Good. I like the software.

Good. I like the software.

Avantages

Looks very professional and designs are gorgeous, giving a high-end and legitimate look for our company. I was also surprised and how easy and intuitive everything is. No need to sit through a training when you can figure everything out on your own, quickly. I especially like the free version.

Inconvénients

The upgrade for a payment plan doesn't seem worth it for what we use it for. We just need the basics, not all the other bells and whistles.

Réponse de BenchmarkEmail

Hi,

Thanks for your feedback and high rating.

Whenever you have a moment, chat with us, we'd love to share with you how to get the best out of your paid account.

- Benchmark Team

Shawn
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Benchmark E-mail for Marketing E-Blasts

Publié le 11/06/2019

Generally positive. It's our main e-mail blast marketing tool.

Generally positive. It's our main e-mail blast marketing tool.

Avantages

List management is very user friendly. That's the biggest plus for me. Easy to integrate sign-up forms.

Inconvénients

Sometimes the builder (drag and drop, not HTML) is a little buggy. It seems to be getting better.

Réponse de BenchmarkEmail

Thank you for your review! In regards to your concern sometimes something as simple as copy and pasting can affect the builder. Here's a link to our knowledgebase on the topic: https://cutt.ly/OYkx3c. If you have any other questions or concerns you can always reach our to our support team here: https://cutt.ly/JYkEvz

- Benchmark Team

Diane
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great way to Communicate!

Publié le 11/12/2019

This has been the best e-mail system we have used. Consistent in delivery, accurate reporting, and...

This has been the best e-mail system we have used. Consistent in delivery, accurate reporting, and analytics.

Avantages

Benchmark has provided a consistent marketing opportunity for us. The analytics provided are a great added feature to emails. I love the resend option, and the ability to see failure rate and open rate of each e-mail so that we can adapt our wording.

Inconvénients

I wish there was an easier way to work with images and templates, and not have to scroll through all uploaded.

Laura
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Simplified E-mail Communications

Publié le 23/05/2019

We've been using it for years, with very few issues.

We've been using it for years, with very few issues.

Avantages

Generally, it's very easy to use, and very intuitive. I love the fact that I can remove the Benchmark logo so that I'm not advertising Benchmark, but promoting our company's products instead.

Inconvénients

Once in a while, it can get quirky, and not let me set things up exactly as I'd like. In those instances, Customer Support has been helpful to resolve issues.

Réponse de BenchmarkEmail

Hello Laura,

Thank you for the review.

- Benchmark Team

Stephanie
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

School newsletters

Publié le 23/05/2019

Avantages

It is a very simple and also my program. I absolutely loved how easy it was to figure out the program. This program made writing school news letters fun. With the changing of colors for the background to the changing on font, this software was great. Parents loved receiving updates on their children and seeing pictures of their children enjoying their week at school.

Inconvénients

When I would upload a photo it would rotate it upside down. It was a minor issue and it was simple to rotate it right side up.

Réponse de BenchmarkEmail

"This program made writing school newsletters fun."

We loved that Stephanie! Thank you for sharing that with us and your high rating.

Regarding the uploading of your photo, let us know if it were to ever happen again. We're here to assist you.

- Benchmark Team

Bryan
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great features, better price!

Publié le 30/05/2019

Overall, we have experienced no issues with Benchmark. Our sales team is utilizing specific...

Overall, we have experienced no issues with Benchmark. Our sales team is utilizing specific templates to enhance their communications to prospective customers and our slaes flyers are getting a broader reach.

Avantages

This software is easy to use and navigate through. Easy to train non-HTML users how to create simple emails.

Inconvénients

The survey functionality is very limited within the software.

Réponse de BenchmarkEmail

Hello Bryan,

Thank you for the feedback and high rating!

- Benchmark Team

John
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Dependable 85 percent of the time

Publié le 30/05/2019

Avantages

Generally easy to use. For the most part, it is easy to get up and running quickly.

Inconvénients

Has quirks; what you see in the editor is NOT always what you get, and organizing photos and graphics is cumbersome and could be improved upon.

Réponse de BenchmarkEmail

Hello John,

Thanks for you review.

We have noted down your feedback and will work on improving our features.

- Benchmark Team