Avis clients sur Webgility

We have an online store hosted using Volusion. We use QB online for accounting purposes. We use Infusionsoft as our CRM. Webgility connects all the pieces and keeps the orders synchronized in QB, and allows us to use a class that keeps Infusionsoft current. The customer service is great, although there have been times where I had to wait an hour or 2 for a call back. When we connect, the problem is always solved.

Great experience!! We are able to automatically invoice from multiple stores with very little effort on our end, saves us a ton in labor!

Overall once it works it works but the step up is difficult if you do not know anything about it.

we use the software to have a big picture of what is going on with our inventories and e-stores and to deal with our accounting processes. and we found out that the software did good job in that matter.

They proved in the end to not care about what is right, but to care about one thing... the almighty dollar.

Due to these continuous problems we tweaked how we used the tool which led to a decision to downgrade our subscription. Webgility was properly notified yet downgrade was not reflected when our subscription renewed. Despite numerous emails on the subject, Webgility was willing to honor the subscription adjustment as we had evidence of proper submission BUT not willing to refund difference. More or less only willing to extend subscription length - which would have been from 1 year to over 2 years. This concerned us as either their mgmt was unethical OR their viability was in trouble - so we decided to walk away from Webgility. Buyer beware with this company...

I love Webgility! My company has used it for years to help with our eCommerce business. It saves so much time from having to put orders from Amazon into quick books manually. It also takes out the human error element of entering so many orders!

When I discovered that the software would not meet my needs Webgility did not honor their trial period. They charged me for 3 months and now refuse to reply to any emails or phone calls.
If their software was that good why would they need to take $500 from a struggling businessman?

Awful

Originally I was concerned because of the monthly packages. My products are seasonal with very highs and then moderate pull-through rates. I spoke with them about purchasing at the annual rate and asked if the yearly order count could be utilized instead of a monthly rate. They had to check but got back to me the next day and they could accommodate the requests. I did receive an email within the first 10 days that I was at my monthly limit. I replied to the email that it should be calculated on an annual rate and could they please have a look. The next day they contacted me and apologized. Within 24 hours the issue was resolved and I had no downtime.

Horrible. Have been bringing this to their attention for months with no resolution. Keep promising to look into it, but they don't . They finally send reluctant email admitting that the reason the competitors plugins work properly is because the competitors (like ShipStation) are PROPERLY using the WooCommerce API and Webgility is not. When asked why they can't use the API and properly make a decent plugin, they say they'll get back us - but don't.

IF YOU ARE USING WOOCOMMCERE - TRUST ME - AVOID WEBGILITY AT ALL COSTS. We have switched to ShipStation and it is working amazing, their support is amazing, and it's 10x cheaper.

Lesson learned. Sorry Webgility - we tried to help you, and you ignored us.

Exchausted, dealing with Covid and Brexit, and then so much of my time spending to help staff to identify missing orders, and fixing error manually was a nightmare. Not needed at this time.

I was an early adopter of their platform almost 9 years ago. I had regular issues that seemed to be a result of regularly changing software data structures and they struggled to keep up with it. I frequently had issues with corrupted data that resulted from issues with inventory and product sync. When they changed to a cloud-based product, they wanted to increase my yearly cost by 400% despite the issues I had experienced. Their off-shore support made getting issues addressed very difficult and inconvenient to address. After struggling with issues, I was renewed for another year in December of 2019. I protested and was told in February of 2020 that I would receive a refund. No refund ever came and when I pushed, I was told that I had paid for the year and they couldn't cancel me in the middle of the year despite the fact that I have proof they offered a cancellation. I just found out I was automatically charged again this past December. It was this most recent charge despite me NOT using the software for over a year that prompted me to write about my bad experiences.

Webgility is a software that offers several advantages, including efficient technical support and the ability to resolve issues quickly.

Upgraded to a new web platform and was informed they had the expertise to make the transition. We committed to the site change and Webgility was unable to connect to the site. Everyday was the same thing, "let me do a screen share" for a 1/2 hour, only to say "it doesn't work, let me see if we can fix it", next day "screen share again please, and since no one worked on it, it was the same 1/2 hour of screen share with no results. I watched a tech trace the Webgility logo for 10 min with the mouse....they had to know someone was watching?
After a month I gave up and moved to another company who got us up and going.
I asked for a prorated refund of the money we had pre-paid and was told we would get $700. back. That was July. Heard the "Check is in the mail" many times and still waiting for the refund here on Dec 10th.

We have been using webgility to synchronize all of our e-commerce business. We use shopify, amazon, walmart and all of our sales and inventory is synchronized. Very good tool to keep everything in one place.

We've been thoroughly pleased with both the functionality and support we've received from Webgility. Our support team (namely, [SENSITIVE CONTENT HIDDEN]) is very knowledgeable and easily reachable (no long hold times). They've "had our back" during our steady, aggressive growth over the past few years.

Webgility has allowed us to run lean and has been a huge savings over our previous integrated solution.

We sync inventory from WooCommerce to QuickBooks Enterprise

Overall we dreaed using it because things never seemed to work properly for us. This is why we eventually moved to a different product, Connex.

This has saved us valuable time in our daily invoicing.

The customer service I needed was amazingly patient with my problem.