Avis clients sur truDigital

It is user friendly. They have multiple templates to keep it interesting. They are always coming up with new things.

Sometimes the boxes act up and lose connection.

Message scheduling through slipstream function

I wish we were able to transfer files large than just 100MB. I know 100MB is a lot of information, but is relatively small when you consider video.

Customer service has been very helpful, going above and beyond to help make this product work for our needs.

The inability to create custom templates, or really alter any of the existing templates beyond changing the text. All of the templates would be much more useful if you could hide/show all sections, change all backgrounds, all color blocks, all text styles, etc. to fit your own organizational or personal brand. As a national brand, we have stricter standards than most, but today most people promoting anything at all have a look and feel that they've already predefined for their product or service. Allowing your customers to mimic that look and feel through more customizable templates is an addition that would greatly improve your service.

We've been using this system for 6 years, and are very happy with the product and the support. Just prior to purchasing this system, we had purchased a far more expensive one, and were so disappointed with its limitations that we cancelled it. We were very happy to then find TruDigital instead. It is very simple to use, but has levels of sophistication we have not even tapped into. Initial implementation was quick and easy.

We struggle with how quickly it "bogs down" when you are trying to do a lot of updating at one time. It is also critical to remove stale content that will also bog it down.

Ease of use and support. When we were trained, we couldn't believe how easy it was to navigate throughout the platform.

I would like notifications of updates that were made or sent throughout the month. (Content, template updates, notifications et.)

Easily update slides remotely from our office to hotels across the country.

Sometimes players do not reconnect, but this is often due to internet/networking issues at the hotels.

Allows us to have a very professional look in the front office of the campground.

There wasn't anything that we didn't like.

We like being able to have continuity across our multiple locations. One brand one message.

Back end dashboard a bit slow, seems to take a while for screens to refresh and update.

We like that we have the ability to customize our own slides on our TV's to show content relevant to our business and employees.

Was a bit quirky at first to get used to how to create content but once that was handled it's been ok.

The ease of use is very important. Very user friendly and easy to setup initially.

Some of the applications are little cumbersome to confgiure

The features on this software make it user friendly! The costumer support and training were the best part of my experience. Our signage was up and running within days of purchasing this software. We were able to customize the digital screens in our lobby and reception area with daily updates with three clicks. You can update and change anything remotely, you don't have to be at work!! The preloaded images to chose from along with the advice from our truDigital guy made this a complete Home Run!!!

To be honest, if I had a do over, I would make at least 3 fellow employees sit in on the training set-up call. It is just smart business to have more then one person fully trained on something so vital to your company.

The software is easy to use, and I like that it's cloud-based - I can update screens from home if I needed to. The hardware adapted well with our existing TV screens. Love how flexible the software is in integrating our own content, like presentation slides or spreadsheets.

The thing that sold me on this product over others was the support. Prior to purchase, I was given an extensive demo and the opportunity to ask alot of questions. Every question I had was thoroughly answered. I cannot say the same for other products that I checked out.

We've been using truDigital for about 2 years, and when we've needed support (which has only been a couple of times), they've been there with quick responses. We initially purchased 2 devices and content subscriptions. We have since added another.

I wish there were a few more templates available for integrated content. We use the quotes template, but would love to see a template that shows nature photos from around the world. Or a Calm template that changes on a daily basis.

The cost is low for implementing a digital signage solution. The support and service has been very good.

I have to have a person physically reboot or restart a device weekly. I am constantly having to monitor the status of these players on a daily basis as they tend to drop off the network. It takes 15 to 20 minutes to update the players when a new slide is pushed. At least once a day I get a call from someone notifying me that the device rebooted randomly and the device menu is showing sometimes up to 3 or more minutes.

Once the dashboards / signs are up and running it is really easy to maintain. It allows you to integrate with third party applications like Instagram, Facebook, Slack, YouTube Videos, Power Point Templates, Power Bi, among others.

Their templates are very basic, almost not valuable.
Some of the out of the box integrations do not work as expected.
The user interface to configure things in the back-end has a learning curve and is not the nicest user interface. However, if you use your own templates, what is displayed on the TVs look great.

Uploading or creating content directly on the TruDigial platform is very user friendly.
TruDigital makes managing playlists and finding templates easy.
Being able to add a logo or edit content on pre-designed templates saves a lot of time and looks great.
Monthly newsletters with updates and newly released templates are a great way to keep up-to-date on what new options you may be able to utilize.

No real cons in our user experience thus far. I only wish our company had more of a web presence so that we could utilize more of the social media / review options.

As a Utah based company, we'd love to see a template for a daily snow report of the local ski resorts.

The hardware has been very easy to setup and maintain and has worked on a variety of screen manufacturers. Any requests in to customer service have been handled pretty quickly. We only use limited "live feeds" to display social media etc. but what we do use works well.

Software can be cumbersome to manage multiple content on multiple playlists (screens). Some of this is to do with the organization of the file manager and playlists and some is because of the way templates are created. We display a lot of jpg information and all the formatting has to be done before upload. There is no in-system facilities to size or crop for example. Playlist slides can be difficult if you have many similar because the slideshow thumbnails in the playlist are all generic for example.

The software is easy to use. Support team very helpful in learning the system.

The players seem to go offline quite a bit. Rebooting doesn't seem to help the issue. But that's what we're always told to do. We've got a player that's gone offline at least 3 times this year. I'm not sure at what point a new player is recommended?

We have been so happy with the software ease of use and the ability of our account manager to help us quickly and communicate effectively. We feel like he's another member of our company rather than a third party. They deliver exactly as promised so quickly. Great design work too

Occasionally my router box times out and i have to get back behind the tv to reset it, but its peobably just a little outdated

If you are proficient at using powerpoint, you can make really nice slides. Also, it integrates very nicely with google docs, sheets, and slides. Great variety of templates to use as well.

The only thing I would suggest is for the program to display the slides scheduled, only for the time they are scheduled. I had 5 slides of 10 seconds each scheduled in the system but for different days (one slide for each day), so it should have displayed whatever slide was scheduled for that day for 10 seconds per cycle, but did so for 50 seconds. There is no setting to stop that from happening.

Easy to use and easy to deploy! I love that I can remotely manage the systems from hundreds of miles away at remote locations. Would love to meet with someone to help beef it up of what could help our industry out and maybe expand the product for you all.

Would like to see more integrations added. For us there is another digital signage company that is rapidly expanding in our field of EMS that we might have to look at switching to just because of the integrations that have built that fits our needs better. I reached out about having a random slide generator built that can house hundreds of slides that just don't repeat the same slide over and over for hours of the important stuff that needs to be displayed but rather grabs a random slide for that time selected.

I love the ability to be able to schedule slides to play on different dates and times.

There is not a template that fits every situation that I would like to broadcast. I would love the ability to create custom templates of my own.

Ease of use and custom content

No internal battery for power blinks.

I like that I can control multiple devices with one setup rather than having to program each device separately.

The templates they have are rudimentary at best and do not allow for a lot of customization. We have been creating and customizing our content in another service prior to uploading to truDigital. The majority of their templates look like they belong in 2005 and do not always work as expected. Also, it is annoying that you have to wait for the device to refresh every 10 minutes or so to get any newly published data. It would be better if there was just a button that you could push that would then publish your new data.

Ease of use, web dashboard, and the customer service is on point.

Loses contact occasionally. Have to reset manually at each box.