So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.
Easy for real time, weekly and monthly reporting.
It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support.
It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.
It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software
The interface is a bit flooded thus making it hard to select posts and respond easily.
Best Live Chat Software for the price!
Basic features for live chat. Might be lacking some features however not deal breaking.
Very intuitive features when in chat and integrating it for your business.
Mobile integration so very industry leading.
Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.
it's a perfect tool to support customers on whatsapp
It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp.
You need a working network and a phone with active data to be able to synchronise to whatsapp
useful for keeping in touch with clients
It gives us multiple channels to connect with customers.
As a customer interfacing environment, our use of Casengo to manager our WhatsApp traffic has proven really useful in assigning SLAs to the correspondences.
The system is still lacks real-time performance analytics / dashboards which would come in handy.
It's a very quick way to empower your Customer Success teams.
Rediciculously fast response time to incoming requests, and a boost in sales, because fast response is a big factor for choosing a software vendor like ourselves.
It's very easy to use, and the interface feels "light". There a lots of automation options which will make your customer success teams much more effective and recudes response times.
I would like to have bulk selection enabled, this makes cleaning up casengo a little bit tedious. But that's a minor issue.
I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.
The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats.
If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.