Casengo

Casengo

Customer Support Software for Live Chat, Email and Twitter

4.7/5 (7 avis)
Ronald S.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 501-1 000 employés
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Casengo Review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/04/2019
Provenance de l'avis : Capterra

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

Easy for real time, weekly and monthly reporting.

Avantages

It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support.

It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.

Inconvénients

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software

The interface is a bit flooded thus making it hard to select posts and respond easily.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Robert R.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

Best Live Chat Software for the price!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/09/2019
Provenance de l'avis : Capterra

Basic features for live chat. Might be lacking some features however not deal breaking.

Avantages

Very intuitive features when in chat and integrating it for your business.
Mobile integration so very industry leading.

Inconvénients

Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Stephen O.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 501-1 000 employés
Traduire avec Google Translate

Casengo review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/04/2019
Provenance de l'avis : Capterra

it's a perfect tool to support customers on whatsapp

Avantages

It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp.

Inconvénients

You need a working network and a phone with active data to be able to synchronise to whatsapp

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Isaac K.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 5 001-10 000 employés
Traduire avec Google Translate

useful for keeping in touch with clients

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/05/2019
Provenance de l'avis : Capterra

It gives us multiple channels to connect with customers.

Avantages

As a customer interfacing environment, our use of Casengo to manager our WhatsApp traffic has proven really useful in assigning SLAs to the correspondences.

Inconvénients

The system is still lacks real-time performance analytics / dashboards which would come in handy.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Rolf M.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

It's a very quick way to empower your Customer Success teams.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 25/07/2017
Provenance de l'avis : Capterra

Rediciculously fast response time to incoming requests, and a boost in sales, because fast response is a big factor for choosing a software vendor like ourselves.

Avantages

It's very easy to use, and the interface feels "light". There a lots of automation options which will make your customer success teams much more effective and recudes response times.

Inconvénients

I would like to have bulk selection enabled, this makes cleaning up casengo a little bit tedious. But that's a minor issue.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Merida N.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 10 001+ employés
Traduire avec Google Translate

Casengo

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 02/06/2019
Provenance de l'avis : Capterra

I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.

Avantages

The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats.

Inconvénients

If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 6.0/10

Ronald M.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 10 001+ employés
Traduire avec Google Translate

Casengo feedback

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 24/05/2019
Provenance de l'avis : Capterra

Customer Support

Avantages

Allows customers to reach the company's Whatsapp helpline. Allows all files to be shared.

Inconvénients

Customer add the company's number to different WhatsApp groups.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10