Avis clients sur MiCloud Connect

The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity.

The windows application UI can be confusing.

I found this product to have a user-friendly interface when managing the phones in our organization. What I liked the most about the product is the ease in knowing which phone blocks are available for use, as well as the number of phone numbers available in that specific block. Additionally (unlike Cisco Call Manager) it shows the full phone number. This is VERY useful if you are forced to have different call blocks with different prefixes. Not to mention, the call communicator for each user was AMAZING. We could easily make calls to other extensions (or outside numbers) from our desktop using the communicator. Also, if you wanted to call someone in your organization, it will indicate if the person is available (green) or on a call (red). Also great for our call center that had a call queue available.

Nothing that I could think of that I liked least about the product. I think this is a very user friendly interface and we had no complaints when using.

This was quite an upgrade from our previous telephone software, so many of the features are an upgrade from what we had before. The software that each employee uses on a daily basis for their individual phones is helpful. It gives you minimal information, but is helpful in connection with each user and desk phone.

As an administrator I do not feel like the software is user friendly. Half of the symbols that represent functions on the phone system, don't even make sense to me. I end up going through each and every "main menu" item to get to every sub menu item searching for what I need. The purchase of this type of phone system (and the subsequent software) would have been optimal maybe 3-5 years ago, but doesn't function exactly as was told to us by the sales team. We were quite interested in the instant message and conference features available on the software, only to find out that the instant message feature is separate and requires its own dedicated server and separate installation. The tele-conference features were out of date and are much better met with a software like GoTo Meeting.

Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.

Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.

I liked the ability to see and manipulate calls and call receivers in real time.

At times this product would freeze or fail until the full upgrade was purchased and installed.

The system does well when you only have to receive calls and listen to voicemail. However, system gets very complicated when you want to use it for advance features

My company has Shoretel, I was surprised to see how the system is not user friendly. Features like call forwarding can take time to setup. Even the phones are not easy to navigate...I have used much simpler phones with great features.

Shoretel is a very simple program, and gives you exactly what you need; integration with salesforce, easy dialing with a click, tracks the basics (length of a call, connects, outbound calls, inbound calls, and voicemails)

Shoretel crashed often (aka, once every two weeks) and the whole sales floor would have to stop calling, and sometimes it would miss calls.

I loved that the end user system software worked so well. It was easy to use and allowed end users to manage their phone options (forwarding to VM/other line, softphone, etc.).

It ended up being too expensive for us to maintain and we had to move to another phone and software provider.

Loved the reports it generates, lots of informations and is customizeable to get the info that you are needing

Support is hard to reach when you need them

I like that it integrates with Salesforce and the click to dial functionality is awesome. It allows for easy dialing without the worry of mis-clicking the wrong number. I also like that it ties a call to a contact and case and allows you to easily take notes while you're on the phone.

The biggest problem with this software is that it's very unreliable. Call notes regularly get lost. Calls won't attach to cases and the notes will get deleted. I also don't like that there is no way to handle extensions.

I have used Shoretel/Mitel for 10 years now, i have been using the same phone since implementation. These are sturdy and well put together phones.

The initial sales rep was kind of a shark. Needless to say he is no longer doing sales for shoretel. Shoretlel did the right thing and made good on his promises.

Great all around flexible phone system, enables many of our trusted call center associated to work remotely and yet still be tied into the main platform. Great at capturing data.

Hard to pull the data out as the instance is localized inside our firewall, making it difficult to grant access to some but not all departments using the tool. Would have loved a better way to get the data out and leverage our BI rather than only have Brightmetrics to assess it.

It's fast and easy to use. Anyone can learn how to use it. There so many features that help get the job done!

Can be glitchy at times, settings on things like visible voicemails for specific workgroups will un-toggle on their own or some employees select a default for soft phone and mitel refuses to keep that default setting and defaults to DeskPhone.

I like the ease of use. Very reliable for the most part. Integrates well with other platforms and apps used by our company.

If there is a data outage in the clusters within the data centers outage issues can be an issue. A private cloud solution may be a better option to avoid outages

the easy of use, the flexible architecture of the solution and the surviving service aproach that they have.

the telephones hadware are not bad, but some often got issues and from tenth that we buy always one have an issue

ShoreTel's TCO (Total Cost of Ownership) is the lowest in the industry, and part of that reason is because so many ShoreTel features come right out of the box. With other phone systems, you have to buy a different package or have to pay individually for features to be used. Not with ShoreTel. Also, I like the fact that ShoreTel is just a phone company. All of their R&D budget goes into making their system better, not just supporting what part of their product line is making the most revenue.

There is nothing I do not like about ShoreTel. It is the best business phone system on the market, and I highly recommend it.

The thing I like most about the software is how user friendly it is. Maybe its because what we had previously was so bad and old but this is a light and day difference!

I would say the thing I probably least like about the software is maybe the price. Its not the most expensive option out there but it isn't the cheapest. But overall we are very pleased

Phone software that allows us to integrate calls into our email and has been easy to use for even our least tech-savvy employees.

Updates time-to-time has been problematic, but I feel that maybe more due to our tech side vs software issues. If your system isn't set up in a conventional manner it could potentially cause headaches

-easy to type in numbers to make calls (or paste in numbers)
-easy reporting to see how many calls were made
-FWD calls to cell phone is very handy when working remotely

-calls do not always FWD to cell (could this be a VPN issue? possibly)
-voicemail sometimes plays on computer or calls cell (Inconsistent)

I love the fact the Shoretel will connect to just about everything. It goes through anything connected through a Microsoft product and can get all contact information you need to import.

It takes quite a bit of searching and setup to get into your Office products and personal cell phones to grab contacts to import. It also is not the easiest to utilize for user freindlyness when it comes to changing setting ie, call forwarding and away. Also doesn't send Caller ID information when forwarding calls.

This is a fantastic phone system for large or medium enterprise, very high quality and nice phones
Good messaging system

Annual support can be expensive for the phone system
Tons of add-ons, not an all-in-one price and you get everything, very fragmented in what you have to buy to make it a fully functioning system

The mitel system is fairly simple to install It has a small foot print and has a very rich set of features.

The basic setup requires a good knowledge of phone systems. Simple tasks like setting a day and a night message are not simple click choices.

The combination of PC and Phone is just awesome along with the different variables and easy to use features is a definite plus.

It would be nice to have this software for home use as well, but I believe its for business purposes only.

This phone system is capable of doing lots of different things, so there's a learning curve but overall it's pretty easy and does it's job well.

To be honest it's just a phone system that does what it's supposed to do, so I can't say I dislike anything.

Great features and great support options out there. Reliable and even if the internet is down it reverts back to analog lines so there is no interruption of service.

Obviously dependent on reliable internet. For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.