MiCloud Connect

Services et logiciel de centre d'appels, système téléphonique dans le cloud

Note globale

4,2 /5
(258)
Rapport qualité-prix
3,7/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,2/5
Support client
3,9/5

83%
des utilisateurs recommandent cette application
Classer par

258 avis

Ryan
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great business VOIP

Publié le 01/12/2018

24/7 available call forwarding and message recording make being on call easier.

Avantages

The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity.

Inconvénients

The windows application UI can be confusing.

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Easy to Use Phone System and Cost Effective

Publié le 04/06/2018

Avantages

I found this product to have a user-friendly interface when managing the phones in our organization. What I liked the most about the product is the ease in knowing which phone blocks are available for use, as well as the number of phone numbers available in that specific block. Additionally (unlike Cisco Call Manager) it shows the full phone number. This is VERY useful if you are forced to have different call blocks with different prefixes. Not to mention, the call communicator for each user was AMAZING. We could easily make calls to other extensions (or outside numbers) from our desktop using the communicator. Also, if you wanted to call someone in your organization, it will indicate if the person is available (green) or on a call (red). Also great for our call center that had a call queue available.

Inconvénients

Nothing that I could think of that I liked least about the product. I think this is a very user friendly interface and we had no complaints when using.

Jen
Note globale
  • Secteur d'activité : Génie civil
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Telephone software that cost way more than it was worth.

Publié le 09/01/2018

This software was an upgrade to our previous system, so the functionality of being able to perform changes /additions/deletions on line through a browser was very helpful.

Avantages

This was quite an upgrade from our previous telephone software, so many of the features are an upgrade from what we had before. The software that each employee uses on a daily basis for their individual phones is helpful. It gives you minimal information, but is helpful in connection with each user and desk phone.

Inconvénients

As an administrator I do not feel like the software is user friendly. Half of the symbols that represent functions on the phone system, don't even make sense to me. I end up going through each and every "main menu" item to get to every sub menu item searching for what I need. The purchase of this type of phone system (and the subsequent software) would have been optimal maybe 3-5 years ago, but doesn't function exactly as was told to us by the sales team. We were quite interested in the instant message and conference features available on the software, only to find out that the instant message feature is separate and requires its own dedicated server and separate installation. The tele-conference features were out of date and are much better met with a software like GoTo Meeting.

Sookhee
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very good phone for office use

Publié le 19/04/2018

Avantages

Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.

Inconvénients

Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Mitel contact center client

Publié le 11/10/2018

Overall experience was not that bad however, depending on the business you are trying to run this may not be the product for you. Works well in call center professions.

Avantages

I liked the ability to see and manipulate calls and call receivers in real time.

Inconvénients

At times this product would freeze or fail until the full upgrade was purchased and installed.

Gurvinder
Note globale
  • Secteur d'activité : Biotechnologie
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

ShoreTel

Publié le 01/07/2018

Avantages

The system does well when you only have to receive calls and listen to voicemail. However, system gets very complicated when you want to use it for advance features

Inconvénients

My company has Shoretel, I was surprised to see how the system is not user friendly. Features like call forwarding can take time to setup. Even the phones are not easy to navigate...I have used much simpler phones with great features.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Mode et vêtements
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

If you need something to soley dial a number and track information, then Shoretel may be for...

Publié le 08/05/2018

Avantages

Shoretel is a very simple program, and gives you exactly what you need; integration with salesforce, easy dialing with a click, tracks the basics (length of a call, connects, outbound calls, inbound calls, and voicemails)

Inconvénients

Shoretel crashed often (aka, once every two weeks) and the whole sales floor would have to stop calling, and sometimes it would miss calls.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Organisme politique
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Good, easy, simple

Publié le 10/10/2017

Avantages

I loved that the end user system software worked so well. It was easy to use and allowed end users to manage their phone options (forwarding to VM/other line, softphone, etc.).

Inconvénients

It ended up being too expensive for us to maintain and we had to move to another phone and software provider.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Micloud contact center

Publié le 16/10/2019

We love the software, easy to setup and use

Avantages

Loved the reports it generates, lots of informations and is customizeable to get the info that you are needing

Inconvénients

Support is hard to reach when you need them

Jake
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Great theoretical functionality that tends to not live up to the hype

Publié le 12/09/2017

Avantages

I like that it integrates with Salesforce and the click to dial functionality is awesome. It allows for easy dialing without the worry of mis-clicking the wrong number. I also like that it ties a call to a contact and case and allows you to easily take notes while you're on the phone.

Inconvénients

The biggest problem with this software is that it's very unreliable. Call notes regularly get lost. Calls won't attach to cases and the notes will get deleted. I also don't like that there is no way to handle extensions.

chris
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Solid Phones & Sturdy products

Publié le 22/05/2020

I like that they are up to date on technology. I like the dial from keyboard function rather than dialing phone numbers all day. We have had many vendors, Shoretel/Mitel products have outlasted most other hardwares if not all.

Avantages

I have used Shoretel/Mitel for 10 years now, i have been using the same phone since implementation. These are sturdy and well put together phones.

Inconvénients

The initial sales rep was kind of a shark. Needless to say he is no longer doing sales for shoretel. Shoretlel did the right thing and made good on his promises.

Chris
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great phone system and management tools

Publié le 11/04/2019

Great solution for dispersed call centers with complex organization. Enables us to manage the entire call process, but did not communicate well with our other data strategies.

Avantages

Great all around flexible phone system, enables many of our trusted call center associated to work remotely and yet still be tied into the main platform. Great at capturing data.

Inconvénients

Hard to pull the data out as the instance is localized inside our firewall, making it difficult to grant access to some but not all departments using the tool. Would have loved a better way to get the data out and leverage our BI rather than only have Brightmetrics to assess it.

Alex
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Extremely Useful

Publié le 15/07/2021

I've been using this system for years and overall I'm satisfied, it would just be great if they could fix some of those glitches.

Avantages

It's fast and easy to use. Anyone can learn how to use it. There so many features that help get the job done!

Inconvénients

Can be glitchy at times, settings on things like visible voicemails for specific workgroups will un-toggle on their own or some employees select a default for soft phone and mitel refuses to keep that default setting and defaults to DeskPhone.

Mark
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Mitel MiCloud Connect

Publié le 15/12/2021

For the most part the system is fairly reliable and integrates well with other software Apps and is very affordable with great endpoint devices

Avantages

I like the ease of use. Very reliable for the most part. Integrates well with other platforms and apps used by our company.

Inconvénients

If there is a data outage in the clusters within the data centers outage issues can be an issue. A private cloud solution may be a better option to avoid outages

DANIEL
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

nice adquisition with shoretel ... mitel

Publié le 20/03/2019

is all about trust, for me this brand have my all trust, i know that nothing is perfecct, nothing is an bullet pruff but allways mitel support us fast and give us the answer that we want from

Avantages

the easy of use, the flexible architecture of the solution and the surviving service aproach that they have.

Inconvénients

the telephones hadware are not bad, but some often got issues and from tenth that we buy always one have an issue

Jay
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Simply The Best

Publié le 25/05/2016

Avantages

ShoreTel's TCO (Total Cost of Ownership) is the lowest in the industry, and part of that reason is because so many ShoreTel features come right out of the box. With other phone systems, you have to buy a different package or have to pay individually for features to be used. Not with ShoreTel. Also, I like the fact that ShoreTel is just a phone company. All of their R&D budget goes into making their system better, not just supporting what part of their product line is making the most revenue.

Inconvénients

There is nothing I do not like about ShoreTel. It is the best business phone system on the market, and I highly recommend it.

Rob
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Our experience here has been very good. Such an upgrade from our last one!

Publié le 16/11/2017

Avantages

The thing I like most about the software is how user friendly it is. Maybe its because what we had previously was so bad and old but this is a light and day difference!

Inconvénients

I would say the thing I probably least like about the software is maybe the price. Its not the most expensive option out there but it isn't the cheapest. But overall we are very pleased

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy to use phone management system

Publié le 20/04/2018

Avantages

Phone software that allows us to integrate calls into our email and has been easy to use for even our least tech-savvy employees.

Inconvénients

Updates time-to-time has been problematic, but I feel that maybe more due to our tech side vs software issues. If your system isn't set up in a conventional manner it could potentially cause headaches

Kate
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

I use Shoretel to make all of my inbound and outbound calls. This is helpful to track my...

Publié le 08/08/2017

-easy to make calls to clients

Avantages

-easy to type in numbers to make calls (or paste in numbers)
-easy reporting to see how many calls were made
-FWD calls to cell phone is very handy when working remotely

Inconvénients

-calls do not always FWD to cell (could this be a VPN issue? possibly)
-voicemail sometimes plays on computer or calls cell (Inconsistent)

Scott
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Connects to Everything!

Publié le 01/02/2018

Pretty easy initial setup - but can get quite technical and difficult the further you dive in to do substantial changes to how it connects to other programs and phones.

Avantages

I love the fact the Shoretel will connect to just about everything. It goes through anything connected through a Microsoft product and can get all contact information you need to import.

Inconvénients

It takes quite a bit of searching and setup to get into your Office products and personal cell phones to grab contacts to import. It also is not the easiest to utilize for user freindlyness when it comes to changing setting ie, call forwarding and away. Also doesn't send Caller ID information when forwarding calls.

Riccardo
Note globale
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great Phone System!!

Publié le 08/02/2018

Avantages

This is a fantastic phone system for large or medium enterprise, very high quality and nice phones
Good messaging system

Inconvénients

Annual support can be expensive for the phone system
Tons of add-ons, not an all-in-one price and you get everything, very fragmented in what you have to buy to make it a fully functioning system

LAWRENCE
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Good system

Publié le 24/04/2018

Once configured, the mitel system runs fine.

Avantages

The mitel system is fairly simple to install It has a small foot print and has a very rich set of features.

Inconvénients

The basic setup requires a good knowledge of phone systems. Simple tasks like setting a day and a night message are not simple click choices.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I love all of the different variables that comes with using ShoreTel Communicator

Publié le 09/01/2018

That is awesome and I would love to have it for home use.

Avantages

The combination of PC and Phone is just awesome along with the different variables and easy to use features is a definite plus.

Inconvénients

It would be nice to have this software for home use as well, but I believe its for business purposes only.

Chad
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Quality phone system with lots of features

Publié le 18/01/2018

Easy to use phone system.

Avantages

This phone system is capable of doing lots of different things, so there's a learning curve but overall it's pretty easy and does it's job well.

Inconvénients

To be honest it's just a phone system that does what it's supposed to do, so I can't say I dislike anything.

Jennifer
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

5 years of use

Publié le 24/02/2017

It's been 5 years since our company switched from an old PBX to VoIP and there were some difficult times during the transition, but overall it was the right decision. So many more features and it really connected our two locations and facilitated better communication.

Avantages

Great features and great support options out there. Reliable and even if the internet is down it reverts back to analog lines so there is no interruption of service.

Inconvénients

Obviously dependent on reliable internet. For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.