Avis clients sur PagerDuty
PagerDuty
Note globale
Filtrer
Taille de l'entreprise
Temps d'utilis.
211 avis
- Secteur d'activité : Design
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Logiciel de surveillance de serveur
Publié le 19/10/2023
Avantages
C'est un bon Logiciel , il est très pratique et efficace. En plus j'ai confiance en leur sécurité
Inconvénients
Quelques soucis de connexion au début , si non c'est un très bon logiciel
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Pager Duty - Proof you get what you pay for
Publié le 10/10/2018
We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from...
We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.
Avantages
I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.
Inconvénients
The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Bye Bye to old school on-call practices
Publié le 13/11/2019
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
Avantages
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.
The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
Inconvénients
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
reliable
Publié le 13/11/2019
Avantages
Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.
Inconvénients
Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.
- Secteur d'activité : Réseaux informatiques
-
Provenance de l'avis
Note globale
From 10,000 emails to one actionable alert: PagerDuty
Publié le 30/04/2015
I started trialling PagerDuty and other alert aggregation services after accidentally sending...
I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...
Avantages
Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.
Inconvénients
PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
great way to allow teams to self manage their notifications
Publié le 12/11/2019
easy to onboard, flexible to use. simple but does what its supposed to do and does it well!
easy to onboard, flexible to use. simple but does what its supposed to do and does it well!
Avantages
teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.
Inconvénients
adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Bring all your monitoring tools together
Publié le 22/11/2018
We have been able to roll out this tool to our team as well as others that we work along side. It...
We have been able to roll out this tool to our team as well as others that we work along side. It has made it much easier to communicate alerts that are received. It has also significantly lowered the amount of noisy alerts that we receive as well as assist us in not missing alerts when we are not at our desks. A very convenient tool to have.
Avantages
This tool makes monitoring so much easier by bringing everything into one place.
Easy to use, easy to set up, and already integrated into a lot of existing tools.
Notification preferences, and schedules, and escalation policies make life SO much better!
Inconvénients
The terminology is a little hard to wrap your head around.
Has elements that are dependent on others and makes it hard to clean up after you have already set it up.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Must have APM tool in the suite
Publié le 02/08/2022
Avantages
The real time monitoring of our application is highly critical to deliver the higher degree end user experience and this platform helps us keep track of the health of our business application.
Inconvénients
The platform is quite heavily loaded with a lot of features. Sometimes you might get lost while navigating through the platform.
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Making sure you're up in the middle of the night
Publié le 15/02/2018
Avantages
While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations.
PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.
Inconvénients
Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Functional, and reliable
Publié le 08/11/2019
Fairly good, minus top drawbacks. Mostly gets out of my way.
Fairly good, minus top drawbacks. Mostly gets out of my way.
Avantages
Extremely reliable, gets out of your way, lots of integrations
Inconvénients
Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Should have out of office integration
Alternatives envisagées
OpsGeniePourquoi passer à PagerDuty
It’s the industry standard really.
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Tool used for notifications of Priority 1 tickets for our Hosting team.
Publié le 26/06/2018
Knowing that you will get notified if a High priority ticket gets in the queue (without having to...
Knowing that you will get notified if a High priority ticket gets in the queue (without having to pick at your phone every time you get a work email like it used to be before PagerDuty).
Avantages
You can login and see the schedule for all the teams involved in the on call process. It is nice to be able to find out not only about the current week, but the future on call times as well.
Inconvénients
The reminders when your on call turn ends. I see the need for the reminder when starts, but I don't really see the point of the reminder when it ends.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Get your incident management alert on the Go!
Publié le 26/10/2023
Avantages
Its reliable and the installation on mobile device is seamless, and its easy to use
Inconvénients
I have not found any negativity while using it
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
PagerDuty A guide for incident response.
Publié le 09/08/2022
Overall, PagerDuty is good product which can be considered if you're running some critical...
Overall, PagerDuty is good product which can be considered if you're running some critical services, infrastructre in your organization.
Avantages
Followings are the PagerDuty benefits:
- It is a SaaS based alerting systems allowing companies to use their in house technology for incident response.
- It provides the realtime monitoring for all the infrastructure and services.
- It provides a lot of integrations with other products for example Jira and Slack.
- PagerDuty has a level of escalation setup that allows incidents to follow a process chain.
- PagerDuty features like SSO, RoleBased Access.
Inconvénients
Followings are the Cons for PagerDuty:
- It is expensive as compared to its competitors.
- Its integration lacks some features like easy set up.
- It has a way to improve its configurations so that a user with zero technical knowledge can understand it.
Alternatives envisagées
OpsGenie- Secteur d'activité : Services financiers
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Best in breed incident and on call management
Publié le 14/12/2022
Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational...
Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues with ease. The wealth of integrations with other popular tooling make it the go to option for many people.
Avantages
Quick to implement and scale and it helps the organization to respond to and resolve incidents in a timely and effective manner. Features such as real-time alerts, on-call scheduling, and incident tracking and reporting are excellent.
Inconvénients
The cost model can be a little confusing and/or opaque. The reporting module, in my opinion, should be included with the base product
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Easy notifications and escalation
Publié le 28/12/2022
Avantages
We have been using PagerDuty for years for incident management and it has been a key part of our business. We mainly use the notifications and incident escalation side which automatically adjusts to the on call schedules we set.
Inconvénients
We haven't anything bad to say about the product as it does everything we need and does it very well.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Does way more than what is on the box if people knows to use it.
Publié le 08/11/2019
Overall its been amazing and always a friend of operations team now spreading to development teams.
Overall its been amazing and always a friend of operations team now spreading to development teams.
Avantages
- Setting up override is 30 seconds task.
- Reminder of when Im going on-call and my own notification settings is a life saviour.
- Slack integration
- Api integration
- Postmortems made easier.
- ITIL followed in the core in an automated fashion making incident management a cake walk.
Inconvénients
- No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll.
- Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops".
- I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota.
- In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
An Excellent Service for Orgs with complex alerting needs
Publié le 08/11/2019
PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try...
PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else.
Avantages
PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.
Inconvénients
Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.
Alternatives envisagées
Splunk On-Call- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
After hours queue management hasn't been easier
Publié le 24/03/2018
If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after...
If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after hours scenarios.
Avantages
Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.
Inconvénients
The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Excellent Product
Publié le 07/11/2019
Having PagerDuty set up to trigger alarms to will notify my team is truly priceless. Whether we are...
Having PagerDuty set up to trigger alarms to will notify my team is truly priceless. Whether we are on duty, or in an On-Call scenario, PagerDuty is always around to let us know when things go wrong.
Avantages
I love how reliable PagerDuty is. My company has PagerDuty implemented for not only our On-Call regiment, but also with alerting. Since we've been using PagerDuty, we've ALWAYS been notified of issues that we've created alerts for. Sure, it's not always fun to receive a call when On-Call, but we can always rely on PagerDuty to be functioning correctly to ensure we are informed in the most critical of moments. Keep up the good work!
Inconvénients
No cons to report, honestly. Other than having a critical moment where PagerDuty is having to be utilized. However that is no fault of the PD Team!
- Secteur d'activité : Internet
-
Provenance de l'avis
Note globale
Crucial and Fantastic
Publié le 30/04/2015
I'm not really sure how I lived without PagerDuty. Once I started using it, I can't imagine not...
I'm not really sure how I lived without PagerDuty. Once I started using it, I can't imagine not using it. Our ops group was/is small, and we needed eyes on at all hours, with a failsafe way to make sure someone got woken up. PagerDuty has been dutifully letting us know things are broken for 3 years, for a fraction of the cost of a manned "NOC".
Avantages
First and foremost, that it works as advertised. The core product has done what its supposed to do without fail for us. Additionally, the ability to effortlessly set overrides to schedules is something I've found very helpful.
But perhaps more than anything, honestly, are the people. Everyone I've interacted with, be it emails with support, or discussions with our rep on the phone has been fantastic. They're enthusiastic, know the product, and eminently helpful.
Inconvénients
I can only think of one minor thing: the phone number that alerts come from has a tendency to change. In some senses though, this is a bit of a "pro". From discussion with support, this changes because of the redundant outbound calling facilities used. So I'm happy to trade the minor inconvenience of occasionally not recognizing a number as being PagerDuty in return for knowing that my alerts will go out.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Great, does what I need it to do.
Publié le 17/12/2022
Excellent experience, perfect for managing our oncall rotations.
Excellent experience, perfect for managing our oncall rotations.
Avantages
PagerDuty checks every box I need for notification and incident management.
Inconvénients
The only issue I've found is that sometime the push notifications to the mobile App can be slower than emails.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent tool
Publié le 18/11/2019
We have been able to create escalation chains because of which we are not missing any alerts now....
We have been able to create escalation chains because of which we are not missing any alerts now. With the reporting feature, we are able to target are the most common issues and bring the count down.
Avantages
As a 24x7 operations team, we heavily rely on Pagerduty to route alerts from a number of our monitoring systems to the right person in a shift.
Pagerduty provides with API integrations with almost all major monitoring tools to make the setup really easy.
We also use the reporting feature to do an incident review to look back on what were the alerts that happened over the week.
Inconvénients
UI for creating schedules is not too user-friendly.
Yet to explore all features but so far so good.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
A Good Tool for On-Call Teams
Publié le 16/10/2018
I'm glad my workplace has PagerDuty to ensure our notifications get routed and escalated correctly....
I'm glad my workplace has PagerDuty to ensure our notifications get routed and escalated correctly. We dabbled with alot of other methods and products to do what PagerDuty does and it gets the job done.
Avantages
Its straightforward, yet flexible, mostly easy to connect with your monitoring service and get using right away. The schedules are not the most flexible, but that probably just creates more consistency. The notification options ensure that your engineers/techs wont miss their notification.
Inconvénients
A little costly for small shops for a service that many other services or home-build products can do, but it does it well.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great solution - Been using it for years!
Publié le 07/11/2019
Very reliable (too reliable sometimes) and easy to configure.
Very reliable (too reliable sometimes) and easy to configure.
Avantages
Very reliable (too reliable sometimes) and easy to configure. Integrations to large monitoring solutions make it a breeze to setup with other solutions. Mobile app makes responding to alerts even easier than pushing buttons on a phone call.
Inconvénients
Wish there were ways to specify certain alerts would only be a text message while others are a phone call per user. Would also like a way to remove users from all schedules at once when needing to remove a user from the portal. Very tedious process of removing them from each schedule individually.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
PagerDuty
Publié le 08/11/2019
The software and infrastructure that we support are mission critical to our clients. We need to be...
The software and infrastructure that we support are mission critical to our clients. We need to be able to detect and alert our urgent response team as soon as we have an issue. PagerDuty has given us the flexibility to provide that high level of support and is flexible to meet our needs in terms of rotations and routing of issues.
Avantages
I love how easy PagerDuty is to configure and it's flexibility to support a number of escalations, services, and rotations. We've used PagerDuty for quite some time now and although no one loves to receive an alert it has revolutionized our ability to provide 24/7 support to our clients. The email and API integrations allow us to customize when we receive alerts and who they are routed to. Working smarter, not harder.
Inconvénients
N/A - For real, I really like this software
