
PagerDuty
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205 avis

- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
great way to allow teams to self manage their notifications
Publié le 12/11/2019
easy to onboard, flexible to use. simple but does what its supposed to do and does it well!
Avantages
teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.
Inconvénients
adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Operations Platform which works
Publié le 07/11/2019
Avantages
-multiple integrations with many tools.
-easy to set up and use
-mobile App
-stable
Inconvénients
Some of the integrations, at least at the moment, are not ways. Such as Zendesk and PagerDuty where you can only create incidents when a Zendesk case is created but not the other way around.
The mobile App does not have all the features as the web platform.
Alternatives envisagées
OpsGeniePourquoi passer à PagerDuty
The ability of having primary and secondary rosters- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
App is great, administrative interface needs work
Publié le 12/11/2019
App and incidents are the primary focus and that works well
Schedules need a lot of work
Avantages
The mobile application works very well
Incident handling and reporting works very well
Inconvénients
The administration portal schedule is very confusing and hard to set up for global workflows
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
The best in their sector
Publié le 27/12/2022
My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy.
Avantages
What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do.
Inconvénients
The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation)
Alternatives envisagées
Uptime Cloud Monitoring- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
PagerDuty A guide for incident response.
Publié le 09/08/2022
Overall, PagerDuty is good product which can be considered if you're running some critical services, infrastructre in your organization.
Avantages
Followings are the PagerDuty benefits:
- It is a SaaS based alerting systems allowing companies to use their in house technology for incident response.
- It provides the realtime monitoring for all the infrastructure and services.
- It provides a lot of integrations with other products for example Jira and Slack.
- PagerDuty has a level of escalation setup that allows incidents to follow a process chain.
- PagerDuty features like SSO, RoleBased Access.
Inconvénients
Followings are the Cons for PagerDuty:
- It is expensive as compared to its competitors.
- Its integration lacks some features like easy set up.
- It has a way to improve its configurations so that a user with zero technical knowledge can understand it.
Alternatives envisagées
OpsGenie
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Functional, and reliable
Publié le 08/11/2019
Fairly good, minus top drawbacks. Mostly gets out of my way.
Avantages
Extremely reliable, gets out of your way, lots of integrations
Inconvénients
Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Should have out of office integration
Alternatives envisagées
OpsGeniePourquoi passer à PagerDuty
It’s the industry standard really.- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best incident reporting tool
Publié le 05/09/2022
Pager duty has been keeping us out of major incidents for a long time. It lets us to come up with alert content with HTML57markup, so anyone can understand it.
Avantages
I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts.
Inconvénients
It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification.

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Bring all your monitoring tools together
Publié le 22/11/2018
We have been able to roll out this tool to our team as well as others that we work along side. It has made it much easier to communicate alerts that are received. It has also significantly lowered the amount of noisy alerts that we receive as well as assist us in not missing alerts when we are not at our desks. A very convenient tool to have.
Avantages
This tool makes monitoring so much easier by bringing everything into one place.
Easy to use, easy to set up, and already integrated into a lot of existing tools.
Notification preferences, and schedules, and escalation policies make life SO much better!
Inconvénients
The terminology is a little hard to wrap your head around.
Has elements that are dependent on others and makes it hard to clean up after you have already set it up.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Easy notifications and escalation
Publié le 28/12/2022
Avantages
We have been using PagerDuty for years for incident management and it has been a key part of our business. We mainly use the notifications and incident escalation side which automatically adjusts to the on call schedules we set.
Inconvénients
We haven't anything bad to say about the product as it does everything we need and does it very well.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Great, does what I need it to do.
Publié le 17/12/2022
Excellent experience, perfect for managing our oncall rotations.
Avantages
PagerDuty checks every box I need for notification and incident management.
Inconvénients
The only issue I've found is that sometime the push notifications to the mobile App can be slower than emails.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Get alerted when your services go down or on urgent mails from the customer, and track it
Publié le 19/12/2020
PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it
Avantages
You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed,
we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest,
Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc
Inconvénients
some times the web UI becomes slow, the app version dose not have all the features that the web version has
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Does way more than what is on the box if people knows to use it.
Publié le 08/11/2019
Overall its been amazing and always a friend of operations team now spreading to development teams.
Avantages
- Setting up override is 30 seconds task.
- Reminder of when Im going on-call and my own notification settings is a life saviour.
- Slack integration
- Api integration
- Postmortems made easier.
- ITIL followed in the core in an automated fashion making incident management a cake walk.
Inconvénients
- No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll.
- Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops".
- I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota.
- In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Excellent Product
Publié le 07/11/2019
Having PagerDuty set up to trigger alarms to will notify my team is truly priceless. Whether we are on duty, or in an On-Call scenario, PagerDuty is always around to let us know when things go wrong.
Avantages
I love how reliable PagerDuty is. My company has PagerDuty implemented for not only our On-Call regiment, but also with alerting. Since we've been using PagerDuty, we've ALWAYS been notified of issues that we've created alerts for. Sure, it's not always fun to receive a call when On-Call, but we can always rely on PagerDuty to be functioning correctly to ensure we are informed in the most critical of moments. Keep up the good work!
Inconvénients
No cons to report, honestly. Other than having a critical moment where PagerDuty is having to be utilized. However that is no fault of the PD Team!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Hello from an SRE
Publié le 07/11/2019
PagerDuty is a service which allows my job to wake me up at 3am to be sad about malfunctioning computers. This means that PagerDuty is both something I rely on and low-key resent. It does its job well, and I yearn for the day when our stack is robust enough that I never have to remember PD exists ever again. ;-P
Avantages
PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services. PD is reliable on iOS, Android, and via SMS and phone.
Inconvénients
Managing calendars via the web UI is phenomenally hard, especially for modeling rotations of any complexity. For instance: we do a primary/secondary incident command rotation, in which the secondary handles day-time on-call and the primary handles off-hours. Currently, this requires us to model four different escalation policies, which would be horribly complex to manage *without* having teams in three time zones, which we do.
We also suffer during outages for the lack of a "acknowledge all incoming pages" button. As an incident commander, when I'm trying to manage comms around incidents and system failures, having to *also* manage a pager going off every sixty seconds is, at best, horrendous. We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
Great functionality and features, Robotic interface/calling/messaging
Publié le 07/01/2019
Overall, Pagerduty was a great way for us to get started creating an alert system because it's easy of use and integrates. It works well and has little to no downtime and provides a ton of features and is really reliable. However, the UI is not intuitive and pretty and the alert system is robotic making it not "fun" to use. It is pricey overall if you don't intend to use all of its features.
Avantages
The thing I like most about Pagerduty is how easy it is to set-up, get working, and consistently be reliable to send alerts at proper times. These things made it easy for us to integrate into our software using their API.
Inconvénients
It is a bit pricey, especially if you don't plan on using all of the functionality and features that PagerDuty. For us, PagerDuty was overkill for the kind of alert/messaging system we were looking for so we were paying extra for these features we weren't using. Secondly, the alert/messaging system feels pretty robotic and is not very customizable. It feels like Pagerduty was built for engineers thought it could be used in other sectors.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Simple, but powerful...
Publié le 05/10/2018
Our experience has been good, but it all depends on your implementation. If you don't plan your implementation and set your rules properly, you're going to have a bad time. Read through the implementation guides and best practices before you pull the trigger on making this product live.
Avantages
PagerDuty makes it so easy to set up your paging rules and schedules as well as integrate it with your monitoring solution. We use it with What's Up Gold and it does a wonderful job of making sure that the right people are informed of an outage.
Inconvénients
Sometimes if there are multiple alerts in a short amount of time, you can get overwhelmed with notifications and phone calls. I've been in the situation before where when being paged multiple times at once, I couldn't actually acknowledge the pages because my phone kept getting called over and over again for different alerts.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great solution - Been using it for years!
Publié le 07/11/2019
Very reliable (too reliable sometimes) and easy to configure.
Avantages
Very reliable (too reliable sometimes) and easy to configure. Integrations to large monitoring solutions make it a breeze to setup with other solutions. Mobile app makes responding to alerts even easier than pushing buttons on a phone call.
Inconvénients
Wish there were ways to specify certain alerts would only be a text message while others are a phone call per user. Would also like a way to remove users from all schedules at once when needing to remove a user from the portal. Very tedious process of removing them from each schedule individually.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
PagerDuty review
Publié le 07/11/2019
We have been using PagerDuty for more than 6 years. It is a great product in terms of availability of integration, timely alerts, mobile version, ability to select your teams info only, scheduling, and setting up services.
Avantages
PagerDuty helps in everyday business by providing fast and accurate notifications and alerts for live systems. It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well.
Inconvénients
PagerDuty mobile version lucks some essential features that are available on a full version, like scheduling a maintenance window.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Positive Experience
Publié le 08/11/2019
Its been great the OOH team knows they wont be woken up for stuff not related to the and we see accurate data. We can manage rotas and shifts much better and its overall improved the perception of the team and their ability out of hours.
Avantages
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
Inconvénients
The reporting could improve it can give better detail when we are granular on different services but this has improved form when i first used the service.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy to setup and go live almost after a purchase of license
Publié le 13/11/2019
As we are an online business, it's very critical to know if the site is down at the exact time and the team can immediately investigate the issue.
Avantages
Easy to go live and setup. As soon as the account is set up, the configuration of services was really easy to setup. We've integrated PagerDuty with our existing Dynatrace platform, and the monitoring and alerts are very accurate.
Inconvénients
As this a user-based subscription, we're quite limited to make a group or shared account. It'd be great if there's flexibility in having more users to the account.
- Secteur d'activité : Services et technologies de l'information
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Provenance de l'avis
Note globale
Want to receive less complaints from management about response time?
Publié le 01/05/2015
Need a pay rise? Get PagerDuty! OK, subscribing to PagerDuty does not guarantee you a pay rise, but it will definitely lessen the number of complaints from your bosses in regards to the response time to server downtime. However, this may lead to a neat pay rise when your bosses realized that you are getting more efficient in resolving the downtime.
Not only will PagerDuty alert you of server downtime, but it will literally alert you of any incidents that you may or have encountered (e.g email from clients, email from data centers, servers reaching a certain threshold, etc).
Another feature that it has is that it can integrate with most of the tech sites out there (AWS, HipChat, Pingdom, etc). For Pingdom, instead of having Pingdom alerting us for every downtime, we just integrate it with PagerDuty. PagerDuty IS our focal point of alert for all our monitoring systems.
With the scheduling feature, your team will be able to monitor the servers' health 365/24/7.
With PagerDuty, our response time had improved tremendously and this leads to a decrease in potential revenue loss. We had tried its competitors out there (shan't name them), but nothing come close to PagerDuty.
The only drawback is its pricing. However, the quality and service (and don't forget the potential thousands that it can save you) provided by PagerDuty is second to none.
Highly recommended for businesses that depends on 24/7 servers uptime and definitely for business that provides 24/7 support.
Avantages
1) Alerts for all kinds of incidents
2) Integration with most of the common and popular monitoring and tech sites
3) Easy-to-use scheduler
Inconvénients
Pricing (its value over cost depends on the potential revenue loss for your business)
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
PagerDuty to the Rescue
Publié le 08/11/2019
Really good, anywhere I go I would recommend PagerDuty .
Avantages
The intuitive user interface along with the supported apps on all other platforms really help in keeping track of events. Moreover PagerDuty has never been down which really speaks a lot about the effort that goes in to making this amazing piece of software
Inconvénients
I cannot subscribe to a specific type of pager, or pagers which should get escalated to only me instead of the on-call person.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Essential part of the support stack
Publié le 04/07/2021
Avantages
PagerDuty is a simple but critical piece of our monitoring and support solution. We use it for two purposes, sending alerts to support when urgent customer requests come in, and sending alerts to engineering / SRE teams when something is wrong with our SaaS. It's easy to define the hierarchy of how the alerts should cascade. Integration is simple since PagerDuty supports many common platforms like BambooHR and OneLogin. Oneboarding process is straightforward and simple.
Inconvénients
For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient. However that's more a reflection of the region versus PagerDuty. Pricing for the highest tier is expensive.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Achieving zero downtime and 24X7 oncall made easier
Publié le 18/03/2021
Overall experience has been very seamless. Very easy to setup and use. But a little on the expensive side.
Avantages
- Easy Integrations
- Simple User Interface, very easy to navigate
- Lots of features and functionalities
- Very easy to setup
- Schedule creation and setting up rotation
Inconvénients
Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Pagerduty lets members of your team have some rest, and lets other teams have a priority...
Publié le 13/11/2019
Positive experience with maintaining an on-call rotation so others know who is the priority contact at any time and members of the team can all expect some time off-hours that they can be truly at rest.
Avantages
Complex scheduling and calendar sharing
Multiple vendor integrations
user identities
Inconvénients
no problems that are likely to be caused by limitations of the service, it is complicated to get right, but works great once it's been properly configured.