Avis clients sur PagerDuty

C'est un bon Logiciel , il est très pratique et efficace. En plus j'ai confiance en leur sécurité

Quelques soucis de connexion au début , si non c'est un très bon logiciel

teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.

adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!

The mobile application works very well
Incident handling and reporting works very well

The administration portal schedule is very confusing and hard to set up for global workflows

Pagerduty has been the de facto standard for real-time notifications of on-call engineers in several IT product teams that I’ve worked in. It was easy to set up, integrates well with Slack and notifies the right people reliably and automatically. I really like the flexibly configurable notification rules (for example, send me a push notification first, then if I don’t acknowledge the issue, follow up with a text message, then a phone call, lastly try my personal phone number)

The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options

Extremely reliable, gets out of your way, lots of integrations

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Should have out of office integration

PagerDuty is the best incident management platform out there helping manage incidents across our platforms to manage issues and centralize all of them in a centralized place.

Integrations can be tough and confusing to make happen is the one big gripe I have with PagerDuty, some times it feels like there isnt a single standard.

You can login and see the schedule for all the teams involved in the on call process. It is nice to be able to find out not only about the current week, but the future on call times as well.

The reminders when your on call turn ends. I see the need for the reminder when starts, but I don't really see the point of the reminder when it ends.

It was fairly easy to set up and once it is, you almost never have to change it.

Sometimes, the pages that come in are not the usual ones and you have to add the number to the "Not spam" list or add it to the contact info on the cell phone

Followings are the PagerDuty benefits:

- It is a SaaS based alerting systems allowing companies to use their in house technology for incident response.
- It provides the realtime monitoring for all the infrastructure and services.
- It provides a lot of integrations with other products for example Jira and Slack.
- PagerDuty has a level of escalation setup that allows incidents to follow a process chain.
- PagerDuty features like SSO, RoleBased Access.

Followings are the Cons for PagerDuty:

- It is expensive as compared to its competitors.
- Its integration lacks some features like easy set up.
- It has a way to improve its configurations so that a user with zero technical knowledge can understand it.

This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not,

so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise

there are different type of alerts hards and soft, so we can set different notification methods for both,

supported notification mediums, phone call, SMS, app notification, email etc..

We can add note for all alerted insedents,

we can see the history of alerts and to come to a conclusion and fix it for a long term,

they have a great support team

I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call

- Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies
- The wide range of alerts and abilities to interact with the product via multiple channels
- Integrates with most tools natively, and there is always email alerts to fall back on
- Ability to customize alerts based on email content

- The learning curve is pretty steep
- Suffer from alert overload and the AI features are extra

Great two way communication with LogicMonitor. Only product we found that would stop the on call alert when the LogicMonitor alert cleared.

There is no way to notify a non licensed user when the on call schedule. We’d like to have our team DL emailed whenever an on call changes.

Very reliable (too reliable sometimes) and easy to configure. Integrations to large monitoring solutions make it a breeze to setup with other solutions. Mobile app makes responding to alerts even easier than pushing buttons on a phone call.

Wish there were ways to specify certain alerts would only be a text message while others are a phone call per user. Would also like a way to remove users from all schedules at once when needing to remove a user from the portal. Very tedious process of removing them from each schedule individually.

Easy to go live and setup. As soon as the account is set up, the configuration of services was really easy to setup. We've integrated PagerDuty with our existing Dynatrace platform, and the monitoring and alerts are very accurate.

As this a user-based subscription, we're quite limited to make a group or shared account. It'd be great if there's flexibility in having more users to the account.

Not having to carry a physical pager, separate phone for being on call
The ability to see who's on call when easily
Overrides
API management of configuration

Lack of an undo feature or revision history
It's difficult to configure a business hours rotation without creating a separate set of configuration, it would be nice of the escalation policy section included some time based logic
Outages mean missing critical alerts

While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations.

PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.

Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.

PagerDuty is a simple but critical piece of our monitoring and support solution. We use it for two purposes, sending alerts to support when urgent customer requests come in, and sending alerts to engineering / SRE teams when something is wrong with our SaaS. It's easy to define the hierarchy of how the alerts should cascade. Integration is simple since PagerDuty supports many common platforms like BambooHR and OneLogin. Oneboarding process is straightforward and simple.

For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient. However that's more a reflection of the region versus PagerDuty. Pricing for the highest tier is expensive.