
PagerDuty
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209 avis
- Secteur d'activité : Design
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Logiciel de surveillance de serveur
Publié le 19/10/2023
Avantages
C'est un bon Logiciel , il est très pratique et efficace. En plus j'ai confiance en leur sécurité
Inconvénients
Quelques soucis de connexion au début , si non c'est un très bon logiciel

- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
great way to allow teams to self manage their notifications
Publié le 12/11/2019
easy to onboard, flexible to use. simple but does what its supposed to do and does it well!
easy to onboard, flexible to use. simple but does what its supposed to do and does it well!
Avantages
teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.
Inconvénients
adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!
- Secteur d'activité : Internet
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Did everything we needed it to
Publié le 12/05/2020
Kept our team groups and rotations organized and informed of production impacting problems. Easy to...
Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.
Avantages
Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch.
Inconvénients
Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.
Pourquoi passer à PagerDuty
Robust features and ease of use- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
App is great, administrative interface needs work
Publié le 12/11/2019
App and incidents are the primary focus and that works well
Schedules need a lot of work
App and incidents are the primary focus and that works well
Schedules need a lot of work
Avantages
The mobile application works very well
Incident handling and reporting works very well
Inconvénients
The administration portal schedule is very confusing and hard to set up for global workflows
- Secteur d'activité : Banque
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Very dependable alerts and notifications service
Publié le 25/06/2023
Avantages
Pagerduty has been the de facto standard for real-time notifications of on-call engineers in several IT product teams that I’ve worked in. It was easy to set up, integrates well with Slack and notifies the right people reliably and automatically. I really like the flexibly configurable notification rules (for example, send me a push notification first, then if I don’t acknowledge the issue, follow up with a text message, then a phone call, lastly try my personal phone number)
Inconvénients
The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options

- Secteur d'activité : Divertissement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Functional, and reliable
Publié le 08/11/2019
Fairly good, minus top drawbacks. Mostly gets out of my way.
Fairly good, minus top drawbacks. Mostly gets out of my way.
Avantages
Extremely reliable, gets out of your way, lots of integrations
Inconvénients
Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Should have out of office integration
Alternatives envisagées
OpsGeniePourquoi passer à PagerDuty
It’s the industry standard really.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Bring all your monitoring tools together
Publié le 22/11/2018
We have been able to roll out this tool to our team as well as others that we work along side. It...
We have been able to roll out this tool to our team as well as others that we work along side. It has made it much easier to communicate alerts that are received. It has also significantly lowered the amount of noisy alerts that we receive as well as assist us in not missing alerts when we are not at our desks. A very convenient tool to have.
Avantages
This tool makes monitoring so much easier by bringing everything into one place.
Easy to use, easy to set up, and already integrated into a lot of existing tools.
Notification preferences, and schedules, and escalation policies make life SO much better!
Inconvénients
The terminology is a little hard to wrap your head around.
Has elements that are dependent on others and makes it hard to clean up after you have already set it up.
- Secteur d'activité : Services et technologies de l'information
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Provenance de l'avis
Note globale
Want to receive less complaints from management about response time?
Publié le 01/05/2015
Need a pay rise? Get PagerDuty! OK, subscribing to PagerDuty does not guarantee you a pay rise, but...
Need a pay rise? Get PagerDuty! OK, subscribing to PagerDuty does not guarantee you a pay rise, but it will definitely lessen the number of complaints from your bosses in regards to the response time to server downtime. However, this may lead to a neat pay rise when your bosses realized that you are getting more efficient in resolving the downtime.
Not only will PagerDuty alert you of server downtime, but it will literally alert you of any incidents that you may or have encountered (e.g email from clients, email from data centers, servers reaching a certain threshold, etc).
Another feature that it has is that it can integrate with most of the tech sites out there (AWS, HipChat, Pingdom, etc). For Pingdom, instead of having Pingdom alerting us for every downtime, we just integrate it with PagerDuty. PagerDuty IS our focal point of alert for all our monitoring systems.
With the scheduling feature, your team will be able to monitor the servers' health 365/24/7.
With PagerDuty, our response time had improved tremendously and this leads to a decrease in potential revenue loss. We had tried its competitors out there (shan't name them), but nothing come close to PagerDuty.
The only drawback is its pricing. However, the quality and service (and don't forget the potential thousands that it can save you) provided by PagerDuty is second to none.
Highly recommended for businesses that depends on 24/7 servers uptime and definitely for business that provides 24/7 support.
Avantages
1) Alerts for all kinds of incidents
2) Integration with most of the common and popular monitoring and tech sites
3) Easy-to-use scheduler
Inconvénients
Pricing (its value over cost depends on the potential revenue loss for your business)
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
PagerDuty Review.
Publié le 22/07/2023
Avantages
PagerDuty is the best incident management platform out there helping manage incidents across our platforms to manage issues and centralize all of them in a centralized place.
Inconvénients
Integrations can be tough and confusing to make happen is the one big gripe I have with PagerDuty, some times it feels like there isnt a single standard.

- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Tool used for notifications of Priority 1 tickets for our Hosting team.
Publié le 26/06/2018
Knowing that you will get notified if a High priority ticket gets in the queue (without having to...
Knowing that you will get notified if a High priority ticket gets in the queue (without having to pick at your phone every time you get a work email like it used to be before PagerDuty).
Avantages
You can login and see the schedule for all the teams involved in the on call process. It is nice to be able to find out not only about the current week, but the future on call times as well.
Inconvénients
The reminders when your on call turn ends. I see the need for the reminder when starts, but I don't really see the point of the reminder when it ends.

- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Set it and forget it
Publié le 06/11/2019
Over all, it is easy and reliable.
Over all, it is easy and reliable.
Avantages
It was fairly easy to set up and once it is, you almost never have to change it.
Inconvénients
Sometimes, the pages that come in are not the usual ones and you have to add the number to the "Not spam" list or add it to the contact info on the cell phone
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best Incident Response software in the market!
Publié le 08/08/2022
PagerDuty is an amazing software and a must for support projects which deal with high severity...
PagerDuty is an amazing software and a must for support projects which deal with high severity tickets and tasks. It is very useful in keeping track of the tickets and in ensuring there is not a miss in working on the tickets within the stipulated time.
Avantages
PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations.
Inconvénients
There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
PagerDuty A guide for incident response.
Publié le 09/08/2022
Overall, PagerDuty is good product which can be considered if you're running some critical...
Overall, PagerDuty is good product which can be considered if you're running some critical services, infrastructre in your organization.
Avantages
Followings are the PagerDuty benefits:
- It is a SaaS based alerting systems allowing companies to use their in house technology for incident response.
- It provides the realtime monitoring for all the infrastructure and services.
- It provides a lot of integrations with other products for example Jira and Slack.
- PagerDuty has a level of escalation setup that allows incidents to follow a process chain.
- PagerDuty features like SSO, RoleBased Access.
Inconvénients
Followings are the Cons for PagerDuty:
- It is expensive as compared to its competitors.
- Its integration lacks some features like easy set up.
- It has a way to improve its configurations so that a user with zero technical knowledge can understand it.
Alternatives envisagées
OpsGenie- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Be alerted when your process or application fails, to ensure high avilablety
Publié le 09/05/2021
This is a good way to keep our applications in a highly available state, it is really useful and...
This is a good way to keep our applications in a highly available state, it is really useful and great tool to have
Avantages
This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not,
so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise
there are different type of alerts hards and soft, so we can set different notification methods for both,
supported notification mediums, phone call, SMS, app notification, email etc..
We can add note for all alerted insedents,
we can see the history of alerts and to come to a conclusion and fix it for a long term,
they have a great support team
Inconvénients
I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Powers our on-call engineers
Publié le 11/11/2019
Without PagerDuty we could not run our on-call rotation. The learning curve is pretty steep, but...
Without PagerDuty we could not run our on-call rotation. The learning curve is pretty steep, but once you have things configured correctly its a fantastic tool
Avantages
- Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies
- The wide range of alerts and abilities to interact with the product via multiple channels
- Integrates with most tools natively, and there is always email alerts to fall back on
- Ability to customize alerts based on email content
Inconvénients
- The learning curve is pretty steep
- Suffer from alert overload and the AI features are extra
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Good On Call Platform
Publié le 08/11/2019
Easy implementation, good support
Easy implementation, good support
Avantages
Great two way communication with LogicMonitor. Only product we found that would stop the on call alert when the LogicMonitor alert cleared.
Inconvénients
There is no way to notify a non licensed user when the on call schedule. We’d like to have our team DL emailed whenever an on call changes.
Alternatives envisagées
OpsGeniePourquoi passer à PagerDuty
Better integration with LogicMonitor- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
Great functionality and features, Robotic interface/calling/messaging
Publié le 07/01/2019
Overall, Pagerduty was a great way for us to get started creating an alert system because it's easy...
Overall, Pagerduty was a great way for us to get started creating an alert system because it's easy of use and integrates. It works well and has little to no downtime and provides a ton of features and is really reliable. However, the UI is not intuitive and pretty and the alert system is robotic making it not "fun" to use. It is pricey overall if you don't intend to use all of its features.
Avantages
The thing I like most about Pagerduty is how easy it is to set-up, get working, and consistently be reliable to send alerts at proper times. These things made it easy for us to integrate into our software using their API.
Inconvénients
It is a bit pricey, especially if you don't plan on using all of the functionality and features that PagerDuty. For us, PagerDuty was overkill for the kind of alert/messaging system we were looking for so we were paying extra for these features we weren't using. Secondly, the alert/messaging system feels pretty robotic and is not very customizable. It feels like Pagerduty was built for engineers thought it could be used in other sectors.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Simple, but powerful...
Publié le 05/10/2018
Our experience has been good, but it all depends on your implementation. If you don't plan your...
Our experience has been good, but it all depends on your implementation. If you don't plan your implementation and set your rules properly, you're going to have a bad time. Read through the implementation guides and best practices before you pull the trigger on making this product live.
Avantages
PagerDuty makes it so easy to set up your paging rules and schedules as well as integrate it with your monitoring solution. We use it with What's Up Gold and it does a wonderful job of making sure that the right people are informed of an outage.
Inconvénients
Sometimes if there are multiple alerts in a short amount of time, you can get overwhelmed with notifications and phone calls. I've been in the situation before where when being paged multiple times at once, I couldn't actually acknowledge the pages because my phone kept getting called over and over again for different alerts.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great solution - Been using it for years!
Publié le 07/11/2019
Very reliable (too reliable sometimes) and easy to configure.
Very reliable (too reliable sometimes) and easy to configure.
Avantages
Very reliable (too reliable sometimes) and easy to configure. Integrations to large monitoring solutions make it a breeze to setup with other solutions. Mobile app makes responding to alerts even easier than pushing buttons on a phone call.
Inconvénients
Wish there were ways to specify certain alerts would only be a text message while others are a phone call per user. Would also like a way to remove users from all schedules at once when needing to remove a user from the portal. Very tedious process of removing them from each schedule individually.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
PagerDuty review
Publié le 07/11/2019
We have been using PagerDuty for more than 6 years. It is a great product in terms of availability...
We have been using PagerDuty for more than 6 years. It is a great product in terms of availability of integration, timely alerts, mobile version, ability to select your teams info only, scheduling, and setting up services.
Avantages
PagerDuty helps in everyday business by providing fast and accurate notifications and alerts for live systems. It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well.
Inconvénients
PagerDuty mobile version lucks some essential features that are available on a full version, like scheduling a maintenance window.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Positive Experience
Publié le 08/11/2019
Its been great the OOH team knows they wont be woken up for stuff not related to the and we see...
Its been great the OOH team knows they wont be woken up for stuff not related to the and we see accurate data. We can manage rotas and shifts much better and its overall improved the perception of the team and their ability out of hours.
Avantages
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
Inconvénients
The reporting could improve it can give better detail when we are granular on different services but this has improved form when i first used the service.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy to setup and go live almost after a purchase of license
Publié le 13/11/2019
As we are an online business, it's very critical to know if the site is down at the exact time and...
As we are an online business, it's very critical to know if the site is down at the exact time and the team can immediately investigate the issue.
Avantages
Easy to go live and setup. As soon as the account is set up, the configuration of services was really easy to setup. We've integrated PagerDuty with our existing Dynatrace platform, and the monitoring and alerts are very accurate.
Inconvénients
As this a user-based subscription, we're quite limited to make a group or shared account. It'd be great if there's flexibility in having more users to the account.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Beep Boop
Publié le 08/11/2019
Overall it's a great and mostly reliable product
Overall it's a great and mostly reliable product
Avantages
Not having to carry a physical pager, separate phone for being on call
The ability to see who's on call when easily
Overrides
API management of configuration
Inconvénients
Lack of an undo feature or revision history
It's difficult to configure a business hours rotation without creating a separate set of configuration, it would be nice of the escalation policy section included some time based logic
Outages mean missing critical alerts

- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Making sure you're up in the middle of the night
Publié le 15/02/2018
Avantages
While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations.
PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.
Inconvénients
Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Essential part of the support stack
Publié le 04/07/2021
Avantages
PagerDuty is a simple but critical piece of our monitoring and support solution. We use it for two purposes, sending alerts to support when urgent customer requests come in, and sending alerts to engineering / SRE teams when something is wrong with our SaaS. It's easy to define the hierarchy of how the alerts should cascade. Integration is simple since PagerDuty supports many common platforms like BambooHR and OneLogin. Oneboarding process is straightforward and simple.
Inconvénients
For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient. However that's more a reflection of the region versus PagerDuty. Pricing for the highest tier is expensive.