--- description: CustomerGauge : qu'en pensent les utilisateurs ? Lisez les avis sur CustomerGauge, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CustomerGauge - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [CustomerGauge](/software/91551/customergauge) # CustomerGauge Canonical: https://www.getapp.fr/software/91551/customergauge Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/91551/customergauge?page=2) > CustomerGauge est une plateforme SaaS (Software-as-a-Service) qui s'aide du Net Promoter System® pour mesurer les retours d'opinion des clients et générer des rapports en temps réel. Devant l'offre complète de CustomerGauge, n'importe quel programme peut être mis en œuvre plus rapidement qu'avec des programmes internes comparables. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 11 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CustomerGauge - **Pays**: Amsterdam, Pays-Bas - **Entreprise fondée en**: 2007 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile) - **Langues**: allemand, anglais, chinois, espagnol, français, italien, néerlandais, portugais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes de compte - Analyse de texte - Analyse des sentiments - Analyse prédictive - Analyse visuelle - CRM - Collecte de données multicanal - Création de tableaux de bord - Demande d'avis - Engagement des clients - Enquêtes et feedback - Gestion de l'expérience client - Gestion de la communication - Gestion des clients - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des comptes - Gestion des désabonnements - Gestion des enquêtes et sondages ## Intégrations (11 au total) - Autotask PSA - Close - Freshdesk - HubSpot CRM - Keap - NetSuite - Oracle CPQ - Pipedrive - Salesforce Sales Cloud - SugarCRM - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) - [Logiciels de tableaux de bord](https://www.getapp.fr/directory/586/reporting-dashboard/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) ## Logiciels similaires 1. [Pipedrive](https://www.getapp.fr/software/90507/pipedrive) — 4.5/5 (3042 reviews) 2. [monday.com](https://www.getapp.fr/software/91734/monday-com) — 4.6/5 (5726 reviews) 3. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1754 reviews) 5. [Efficy CRM](https://www.getapp.fr/software/100561/efficy-crm) — 4.0/5 (90 reviews) ## Avis ### "Great tool for corporate NPS programs" — 5.0/5 > **Renan** | *7 août 2020* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10 > > **Avantages**: This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge. > > **Inconvénients**: The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers. > > Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience. ----- ### "CustomerGauge in Behavioral Healthcare" — 5.0/5 > **Kayla** | *13 août 2020* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. > > **Inconvénients**: The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform. ----- ### "CustomerGauge global roll out" — 4.0/5 > **Grégory** | *31 août 2020* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans. > > **Inconvénients**: Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics \& Monetize features. > > Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page \! ----- ### "Great service & tech" — 5.0/5 > **Amanda** | *11 septembre 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results \& followup process in one location. > > **Inconvénients**: I find some of the reports \& dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports \& dashboards you've already configured so you don't have to start from scratch. > > We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great\! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model\! ----- ### "Customer Gauge" — 5.0/5 > **Brian** | *17 septembre 2020* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship > > **Inconvénients**: I do believe that building campaigns if a bit complex at first. after you get sometime with it and more experience i expect it to become easier > > I have been happy with the support that \[SENSITIVE CONTENT HIDDEN\] had provided us in the last year and look forward to working with \[SENSITIVE CONTENT HIDDEN\] as we move forward ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/91551/customergauge?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91551/customergauge) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées