Simpro

4,1 (135)
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Note globale

4,1 /5
(135)
Rapport qualité-prix
3,9/5
Fonctionnalités
3,9/5
Simplicité d'utilisation
3,8/5
Support client
3,9/5

79%
des utilisateurs recommandent cette application
Classer par

135 avis

Serge Isidore
Serge Isidore
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Logiciel de facturation et des interventions

Publié le 28/06/2023

Dans l'ensemble , Simpro apporte sa simplicité d'utilisation , l'amélioration des flux de trésorerie...

Dans l'ensemble , Simpro apporte sa simplicité d'utilisation , l'amélioration des flux de trésorerie et le reporting et dotée d'une vague de fonctionnalité, d'assurance rapides et professionnels aux entreprises . Je le recommande

Avantages

Simpro est un logiciel qui développe une vague des solutions pour aider les entreprises. Trop d'avantage et permet de relier d'autres logiciels pour apporter plus aux entreprises

Inconvénients

Simpro , un logiciel très intéressant apportant une énorme qualification dans la gestion des interventions et en aidant également les entreprises à fournir de meilleurs expérience aux clients

Réponse de Simpro Software

Hi Serge,

Thank you for your valuable feedback on Simpro.

We're delighted to hear that Simpro has provided you with a user-friendly experience, improved cash flow, and robust reporting capabilities. Our goal is to empower businesses like yours by delivering efficiency and professionalism.

We're also thrilled that our wide range of integrations has enhanced your experience with Simpro. In addition, we offer an open API that allows you to customize and extend the software's functionality to meet your specific needs. Feel free to explore additional connections through our open API if you ever require further customization.

We sincerely appreciate your support, and we're fully committed to continuously enhancing our software to exceed your expectations. If you have any additional suggestions or need assistance, please don't hesitate to reach out to our dedicated support team.

Best regards,

Claudel
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de facturation

Publié le 08/09/2023

Avantages

Un logiciel très fiable et efficace à l'utilisation. Il est très sécurisé.

Inconvénients

Très bonne sans aucune difficulté à l'utilisation.

Réponse de Simpro Software

Many thanks for your review Claudel!

Lori
Note globale
  • Secteur d'activité : Sécurité publique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best overall Service/Project Software on the Market

Publié le 04/01/2019

It has saved us money overall by bringing all employees into the same software program eliminating...

It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.

Avantages

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

Inconvénients

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

Réponse de Simpro Software

Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

Njela
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Job management system

Publié le 01/03/2022

When you pay for training, they are great and very helpful.

When you pay for training, they are great and very helpful.

Avantages

We have used Simpro for over 4 years, and we never loose a job! No more paper work, loosing jobs and jobs to be invoiced. Everything is tracked. Our techs use the app and update all parts and labour straight away. It's saved us so much time

Inconvénients

Intergration with Xero is getting better.

Réponse de Simpro Software

Hi there Njela, thank you so much for your insight! We are thrilled to hear that simPRO has saved your team time, and reduced paperwork. That is what we love to hear! It is feedback like this that inspires our team to constantly improve our software. We are looking forward to supporting your business growth!

Jim
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Look for a better company

Publié le 14/07/2023

Sorry, but this company is out for money, not the customer. We went with them because they sounded...

Sorry, but this company is out for money, not the customer. We went with them because they sounded good, but after four months, we needed help to get it online. They cram train in an all-day session, and the platform was built in Australia, so the vocabulary is quite different. We decided that it wasn't for us.And This is where it gets to be a problem you have to sign up for a year contract, and even if it does not work for you, you'll pay for that year. In other words, there is no guarantee if you are not happy with it, tough luck, you'll pay for it, and way.When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it will not work.Their response is you have a year contract. We don't care if you can't use it. You have a contract for a year.I can only say one thing don't go with these guys there in it to make their money any way they canThere are other companies out there. Just careful

Avantages

There are none to talk about. Their just a lousy company

Inconvénients

When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it is not going to work.

Nicola
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Right From the Beginning!

Publié le 12/09/2019

As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US...

As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests.

Avantages

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

Inconvénients

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

Réponse de Simpro Software

Hello Nicola! Thanks for your review. We're so glad to hear that our Implementation Consultants were able to get your business up and running smoothly on simPRO. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO

Carl
Note globale
  • Secteur d'activité : Électronique grand public
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Growth, Development &

Publié le 12/09/2019

Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be...

Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be overstated! We've grown with the SimPro product & the team has been so receptive to our needs. Bringing customer service to the US has reduced the wait time & ability to address issues by 90% (not to mention the familiarity of speaking the same language)!

Avantages

SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!

Inconvénients

Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form.

Réponse de Simpro Software

Hi Carl, thanks for taking the time to review simPRO! We appreciate your feedback. Feel free to submit your ideas in regards to custom Quotes to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features.
Best, Team simPRO

Nichole
Note globale
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Worth every penny!

Publié le 04/10/2019

Our workflow is much more efficient and all users can easily see the information they need to do...

Our workflow is much more efficient and all users can easily see the information they need to do their jobs. The implementation/set-up was essential in getting us up and running quickly and without the frustrations that can come with learning anything new. Our Implementation Consultant has been fantastic! I have been in contact multiple times with the Help Desk/Software Support and they are great too!

Avantages

Rather than a cookie cutter software, we were able to build simPRO specifically for OUR company's needs. It is saving us more time than I ever imagined! It is user friendly from both the administration and technician standpoint. My technicians are actually excited about using simPRO because it is straightforward and efficient.

Inconvénients

It has taken time to get it up and running just the way we want it, but that would be the case with any software.

Alternatives envisagées 

Rev.io Billing et Service Fusion

Pourquoi choisir Simpro 

Our previous field management software was too cumbersome to retrieve information and was limited in its functioning.

Logiciel antérieur 

RazorSync

Pourquoi passer à Simpro

It was important to have a cloud-based system and one that would grow with our company.

Réponse de Simpro Software

Hi Nichole, thank you for taking the time to review simPRO! We're glad to hear that your technicians have had a positive experience with our software. If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

Jeannette
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Great to have everything in one place

Publié le 04/03/2022

I only do the invoicing and purchase orders

I only do the invoicing and purchase orders

Avantages

I do the invoicing and it works very well for me.

Inconvénients

There are things I would like to be a bit easier.

Réponse de Simpro Software

Hi there Jeannette, thank you so much for your feedback. We are constantly looking for new ways to improve, and this is the kind of insight that is so helpful to us. We are looking forward to continue supporting your business growth and success. Wishing you all the best!

Andrew
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great solution!

Publié le 10/10/2019

Our experience has been great. We have been using it for about 6 months tho we have had it over a...

Our experience has been great. We have been using it for about 6 months tho we have had it over a year. Still learning different things we need to do to get it set up. I wish it was easier to get going out of the gate.

Avantages

Bid creation. It is great to be able to pull a part from our catalog and then have a time associated to it and not need to calculate it.

Inconvénients

There are some ease of use issue complaints I have gotten from our team. But once you get a hang of it, it is great. Just a bit of a learning curve from what they are used to.

Réponse de Simpro Software

Hi Andrew, thanks for your feedback! We're glad to hear that you've had a positive experience with simPRO. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

Elizabeth
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Customer Service

Publié le 21/07/2020

From the beginning everyone I have worked with has been incredible. If they don't have an answer...

From the beginning everyone I have worked with has been incredible. If they don't have an answer for you right at the moment they will always go back to the drawing board and figure a solution out for you. They are customer focused and truly do whatever they can to make your company run smoothly.

Avantages

Their customer service is awesome. There are so many different ways to get in touch with someone and they're quick to respond.

Inconvénients

There are some aspects of it that make a little difficult for pool companies to operate from, but just makes you think outside of the box and change your business structure.

Alternatives envisagées 

FieldEdge

Pourquoi choisir Simpro 

ServiceCEO is shutting down and does not integrate with QuickBooks.

Pourquoi passer à Simpro

Less expensive, more customization available

Réponse de Simpro Software

Hi Elizabeth, thank you for taking the time to review simPRO! We're happy to hear that you've had such a positive experience with our Customer Support team.
Best,
Team simPRO

Jarey
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Streamlining our process

Publié le 07/06/2019

I can leave town and still keep an eye on jobs, billing and progress. I can approve jobs, make...

I can leave town and still keep an eye on jobs, billing and progress. I can approve jobs, make modifications by just logging in from anywhere. The time it takes to do a task of my staff and myself has been reduced tremendously.
Finding a client file vs just looking it up in simPRO is huge time saver!

Avantages

Saving of Staff time, less paperwork, easier to find info on clients quickly. Also the log of every event from who created a job, to notes from a phone call. Makes it easy to look at timeline.

Inconvénients

Not being able to share attatchments within software from office to field level without going outside of software. Not being able to modify inventory on completed invoice.
Trainers were great, but they were not familiar with my industry.

Alternatives envisagées 

FieldEdge

Pourquoi passer à Simpro

simPRO had dealers within my industry that I could relate to. The other alternative was more geared to the electrical and HVAC fields. Also simPRO was willing to come to my office and do a training.

Réponse de Simpro Software

Hi Jarey, thank you for taking the time to review simPRO! We're glad to hear that simPRO is helping you save time in your daily operations. If you need any additional help with attachments, invoicing, or other simPRO features, please refer to the simPRO helpdesk: https://helpdesk.simprogroup.com.

Dan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent software to run our business!

Publié le 06/09/2019

This is a great software that we will be using for a long time!

This is a great software that we will be using for a long time!

Avantages

Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.

Inconvénients

Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir Simpro 

Did not track inventory and software was slow

Logiciel antérieur 

FieldEdge

Pourquoi passer à Simpro

Cost and pre-configured features

Réponse de Simpro Software

Hello Dan! Thank you for your feedback! It's great to hear that both our Customer Support and our software features have been helpful for your business. If you ever need additional guidance in simPRO, be sure to visit the simPRO Help Guide: https://helpguide.simprogroup.com

Wesley
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

This system works perfect for our business

Publié le 05/09/2019

1 - Sales Guy : I'm super happy that rep came out to help me sell this software to the owners of my...

1 - Sales Guy : I'm super happy that rep came out to help me sell this software to the owners of my company. We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers.
2 - Onsite Phase 1: We feel entirely honored that we had the opportunity to be brought into this system with our on-site trainer. He has been with simPRO for quite some time and has a lot of great experience. The solutions he delivered to us in our routine were exactly what we needed to progress.
3 - Support: Everyone on my team loves the fact that we can call and bug someone about this software and we are welcomed to do so. The support staff are happy to answer questions, they make me feel like they are literally on my team whenever I have questions. We both look our current system and find the exact solution to whatever issue I have had.

Avantages

I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs.

Inconvénients

We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision.

Réponse de Simpro Software

Hi Wesley,
Thank you for your feedback! We're happy to hear that simPRO is suiting your business needs. If you need any additional assistance, feel free to reach out to our Customer Support team.
Best, Team simPRO

Debbie
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Simpro Review

Publié le 23/02/2022

No easy manual to follow. Have to do online training to learn how to do something or have to reach...

No easy manual to follow. Have to do online training to learn how to do something or have to reach out for help. Help guides are not available for every scenario. Easier to learn MYOB than Simpro because of the lack of a look up manual of how to do something.

Avantages

Once set up quoting is easier. Scheduling helps with knowing where all staff are. However it is a full time job for one person just to keep everything right in simpro.

Inconvénients

Not all information goes to the right place. You think receipts of goods purchased are going to jobs but are not all the time. It does not automatically update the cost price on the job so if you do not activate updates the actual cost is not recouped in invoicing

Carl
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

The best software I ever got, been using a year and has transformed my business.

Publié le 11/01/2018

Avantages

I have tried all of them and this is truly cloud based, it keep all my suppliers, customers, employees and subcontractors details in one place and tracks all reminders like contracts and certificates and suppliers insurances and training need.
The quoting system is the best we have used and it produces great looking quotes very easily.
Once you have secured a project costing a job from labour to materials and subcontractors is effortless. We use it for jobs from £75 to £5m and everyone in our business loves it.
It give you complete visibility on profit and costs.
We also use it to create all purchase orders, subcontract orders and everyone in the business does there time sheet on it, my payroll now takes 60 minutes as opposed most of the day.

We have saved more than the cost of this software in admin costs alone, the pricing model is great as you can kick off for just £70 per month.

We all invoice and raise progress applications on it and do all our debt collection.

We also manage our vehicle fleet, plant and have clients who log in to give us work and also monitor their assets we maintain.

It has a task feature which is average and we don't use it for project management as there are much better free online soltuions for Gantt charts etc.

It is very powerful and so will seem daunting for smaller companies And technophobes, but in reality I taught my 10 year old to use it in 5 mins.

I used Trimble before this.

Inconvénients

Word processing could be slicker but there is an easy Work around.

Rest of bugs they have resolved, it gets constant updates and upgrades.

Réponse de Simpro Software

Hi Carl, wow! Thank you so much for your detailed feedback. We¿re so happy to see just how much our business has helped you, and how satisfied you are with our service. With regards to your comments on Word processing, feel free to contact our support team on 0800 622 6376 if you require assistance, otherwise, please don¿t hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to put your suggestions in about how we could improve! From, Team simPRO.

Matthew
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

first time user

Publié le 17/02/2022

My overall experience is positive, it's a big system that's capable of many more things than we use...

My overall experience is positive, it's a big system that's capable of many more things than we use currently so that's good to know we still have more to learn and more to gain by learning more etc.

Avantages

From the first day using simpro I found it easy to navigate and or find a solution/answer for what I was trying to achieve. I have now increased my knowledge of the system to the point that I am implementing new systems for the team here that have been using this for 4 years.

Inconvénients

in jobs /invoicing & quotes, when doing a long list of parts the "add a part field" should be top and bottom or the cursor should automatically be back in the field.

progress invoices are complicated but maybe i just need to do more training on them.

Réponse de Simpro Software

Hi there Matthew, thank you for your kind words. Hearing that we were able to provide a solution to what you were trying to achieve inspires our team to continually improve our software to support your business. We look forward to continue working with you; wishing you all the best!

John
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Think Twice

Publié le 16/11/2019

Support is lacking made several attempts while in Denver to meet with our customer support member...

Support is lacking made several attempts while in Denver to meet with our customer support member and on three separate occasions they failed to meet with me that was all I need to realize simPRO does not care about longevity of their clients.

They don't listen to our needs or concerns but inform us we need more training

Avantages

Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome

Inconvénients

Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work

Réponse de Simpro Software

Hi John,

Thank you for your feedback. We're happy to hear that simPRO has helped you with dispatching, estimating, and billing. Our dedicated Customer Success & Support team at simPRO is available 24/6 via online chats and phone. We value our customers and are here to solve any issues you have within simPRO. Additionally, our Customer Success team was specifically developed to help our customers over the long run with consultation beyond the standard technical support. We also welcome customers to visit our Denver office. However, we are under no obligation to meet with customers outside of a work setting. Please reach out to Customer Success at customersuccess@simpro.us if you would like to discuss this further.

Steve
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

One of the best decisions in the last 7 years

Publié le 17/02/2022

A seamless and well supported transition and every interaction with simpro was a win for us

A seamless and well supported transition and every interaction with simpro was a win for us

Avantages

Simpro completely changed our business.
Everything is now totally trackable and transparent
Our errors have reduced dramatically

Inconvénients

It’s all good, that is, there is nothing that we can find fault with that causes us any issues

Réponse de Simpro Software

Hi there Steve, we cannot thank you enough for your kind words! Hearing that simPRO was able to change your business is nothing short of inspiring to our team. We are so grateful to be apart of your business journey, and look forward to continuing to support you. Thank you again!

Utilisateur vérifié
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic, business has been able to grow with zero additional admin cost.

Publié le 11/01/2018

Too many benefits to outline. it has helped us streamline our business and really push forward. I...

Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger,

Avantages

The system is user-friendly and very easy to navigate.

They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile.

Inconvénients

The schedule needs work.

Réponse de Simpro Software

Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO

Graeme
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Long term simPRO user

Publié le 17/02/2022

On the whole good

On the whole good

Avantages

Job management and the system is relatively intuitive and easy to learn

Inconvénients

System strong on job costing & management - could be improved to further support high volume recurring job service businesses

Réponse de Simpro Software

Hi there Greame, thank you for your kind review of simPRO! We are so honored to work with you and your business. It is stories like yours that inspire and motivate our team to consistently improve our software. We look forward to continuing to support your business growth!

Shane
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Good Job management software - poor mobile software

Publié le 27/10/2020

Avantages

The software is pretty excellent when it comes to creating, managing and invoicing jobs with day to day clients. Most aspects of the desktop software are quite easy to use and understand. The original setup is quite a task but once you have the system running it works well. It would be hard to loose a job like a papertrail could be lost.

Inconvénients

The mobile platform is rubbish. Constant crashing and syncing errors. From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day. Constantly resetting the apps database to login and sync my phone. Paper would be faster and more efficient some days.

The worst part about this is the application on android has not had an update since april 2019. (18 Months) It also has an average rating of 1.6 stars with 368 approximate reviews. The company obviously cares very little about its field component.

Kimberly
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

SimPro

Publié le 08/03/2022

It is very useful for a business entity.

It is very useful for a business entity.

Avantages

What I like most about the software is how SimPro integrates the payroll and processes, it is very efficient to use and can help every entity to minimize the time allotted to every business transaction.

Inconvénients

What I like least about simpro is when we cannot edit the time allotted for each day to an employee.

Bruce
Note globale
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

decieved

Publié le 19/01/2022

Avantages

quoting software with the ability to transform to jobs

Inconvénients

My very first question and reason for switching was to be able to do ACH and Credit card on recurring invoices. I was told we could all the way through the process but no one could tell me how. Finally I was told it was a problem on how it was set up on square's end. Finally I was able to get a live person at square that informed me the only way they can accept ACH is if the invoice is created in square NOT in sim PRO. I have spent countless hours and dollars being lied to!

Réponse de Simpro Software

Hi there Bruce, thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with our software's integration with Square. We prioritize ensuring the software fits your business model and functionality, and we sincerely apologize for the frustration that this caused. Once again, we apologize for any negative experience you have had, and we wish you all the best in your future endeavors.

Shawn
Shawn
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Product!

Publié le 19/09/2019

Avantages

Ease of use, overall a great product. Good support, smooth implementation.

Inconvénients

Like any product, the implementation was a huge task, but overall things went smoothly

Réponse de Simpro Software

Hi Shawn, thanks for your feedback! We're glad to hear that implementation went smoothly and that you've had an overall good experience with simPRO. If you ever need help with simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO