4 avis

C2CRM

Solutions professionnelles dans le cloud pour grandes entreprises

5 /5 (4 avis) Donnez votre avis !
Note globale
5
/
5
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité d'utilisation
4,8
Support client
5
100% des utilisateurs recommandent cette application
4 avis
Jill B.
Secteur d'activité: Pétrole et énergies
Taille de l'entreprise: 13-50 employés
Traduire en français

Simple to implement and tailor to meet our small, niche industry business needs. Excellent support.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 31/05/2018
Provenance de l'avis : Capterra

Avantages

C2CRM is extremely robust, yet flexible enough to be customized to fit our unique business needs. Our users are not tech-savvy, and are still able to navigate the system to enter or retrieve the information they need to track leads, manage sales activities, track products and provide support for our customers. We use the communication features extensively to send targeted information to one or many contacts in the form of either auto-generated form letters or product announcements. As a small business with limited resources offering 24/7 support, this has improved our ability to keep in touch with our customers both on the sales side as well as with product support. In using functionality included with C2CRM along with some customization, we are notified when customers register to download our products, then through a series of workflow enabled form letters, manage customer set up and authorization to download specific product types.

For us, the key to choosing and retaining a software product is in how well it is supported. We have never had an issue reaching and receiving assistance from the C2CRM support team. They are always professional, courteous and most of all, knowledgeable.

C2CRM has become so tightly integrated with our business process that we cannot imagine how we ever have managed without it.

Inconvénients

There is really very little that we don't like about C2CRM. The only thing that comes to mind is the inability to do a mass delete, which can be both good and bad. We may not be able to quickly delete a list of items that we no longer need, but we also cannot quickly delete items that should NOT be deleted!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Douglas B.
Secteur d'activité: Produits chimiques
Taille de l'entreprise: 13-50 employés
Traduire en français

We have a great working relationship with the Clear Team. C2 is core to our business structure.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/07/2018
Provenance de l'avis : Capterra

Allows us to manage large amounts of technical documents required by our Customers, as well as track the dissemination of the documents to the Customers and conversations associated with that process.

Avantages

We have spent a considerable amount of time individually tuning the product to fit our business model, and have gotten superior results. Powerful, flexible, and adaptable to the way our company functions.

Inconvénients

No material issues that come immediately to mind. If we come across an issue the C2 Team corrects it in a timely fashion.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Doug N.
Traduire en français

C2CRM - A True Business Partner

Publié le 22/04/2014
Provenance de l'avis : Capterra

C2CRM has been a reliable Business Partner of mine for over a decade. Their Team truly understands my business and has helped me to provide a reliable and customizable solution for my Sales Force and Internal Support Team. C2CRM provides my Remote Sales Team with real time Leads, Customer Issues and much more.
This is our Killer app!

Note détaillée

Simplicité d'utilisation
Support client

William T.
Secteur d'activité: Machines
Taille de l'entreprise: 51-200 employés
Traduire en français

Team is the main reason why we are extremely pleased with our decision.

Logiciel utilisé Autre pendant 1 à 5 mois
Publié le 30/07/2018
Provenance de l'avis : Capterra

Avantages

The logic is written in the software to manage our customer base. Team has been extremely helpful to point out the virtues and benefits.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10