Avis clients sur Verizon Connect

Verizon est très fort commercialement et arrive à vous vendre un produit qui semble qualitatif, et fonctionnel.

Verizon est injoignable, très compliqué pour résilier, ou faire déposer du matériel lors de vente de véhicule. Il facture leur client, pour des véhicules vendus, et même plusieurs mois (bientôt années) leur client à la suite de la résiliation du compte.
Aucun service client digne de ce nom pour vous aider dans vos problématiques, on fait toujours passer le message au "service concerné" qui ne vous rappellera jamais.

La possibilité de mettre des badges d’identification conducteur

Mauvais service client, pas de remonter de prise Obd comme vendu par le commercial, renouvellement de contrat alors que le délai de prévenance de 2 mois a été respecté, service installation désorganisé, impossible de les joindre, impossible de résoudre les problèmes et on continue à recevoir les factures même pour les services qu’ils sont incapables de fournir.

// pas de véritable avantage à utiliser ce logiciel

Service client inexistant, contrat résilié en 2018 et arrêt des prélèvement en juin 2023!!!! ne veulent pas rembourser les trop-perçus, insistent pour faire signer de nouveaux engagements, personnel peu fiable, aucun rappel à part du service commercial.

sa fiiabilitéVerizon a été très professionnel tout au long de ce processus et a respecté ses engagements et ses nominations. Lorsque nous avons des problèmes, le service client est toujours à portée de main.Nous sommes en mesure de surveiller tout type de vitesse et également l'utilisation non autorisée de véhicules. Nous sommes également en mesure de voir où se trouvent nos véhicules et de ne pas perdre un appel téléphonique.

Je pense que le service mensuel est trop cher. Il semble que vous pourriez peut-être obtenir des incitations ou des réductions de prix.

Offers quality service to its customers while maintaining a good attitude.

Everything was fine to me, I haven't noticed anything negative about it yet.

Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.

Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.

I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.

Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!

Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal

There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it

The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.

The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.

It updates very quickly where driver locations are.

There is nothing I dislike about this product.

[sensitive content hidden] was awesome, great communication, excellent explanations and follow up.

Non at the moment, like the product and service.

Verizon Connect is a great service for businesses of any size to manage their internet services.

The set up of Verizon Connect is a lengthy process but worth it once completed.

The portal looks good and gives the exec's the warm and fuzzies

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Ease of set up and use. We have a small fleet that Verizon helps us track

Cost of initial set up was high. We had to wait to get an installer to our location

Nothing really it always lagged on info.

Realtime information was never reliable.

What I like most about Verizon Connect is how easy it is to manage all daily operations in my office.

There is nothing I currently have found that I dislike about Verizon Connect.

Terrible scam company that purchased the previous GPS company

Tried to cancel the service for 3 years, would just send out an early cancelation fee we had to pay before they canceled. Would not let us set the account to non renewal, would not tell us when our renewal dates were. Cancelation requests would not be responded to until after the renewal dates which we found out after the fact

Easy to navigate and schedule our techs.

Would like it when send out the reminder to customers to send the time and address also.

The ease of usage, doesnt freeze or make you have to close the app a million times.

Sometimes its hard to find certain things when i am useing the scheding portion of the app.