Avis clients sur RUN Powered by ADP

They provide a lot more than just payroll processing. That's the meat and potatoes of it but they also now have the option to use zip recruiter for your hiring needs. That's a big asset. And, they have a great HR portal. You have access to just about every document and standard possible with a simple search or catalog inquiry. I'm a big fan of one stop shop ideas and this is becoming that. They have it easy to track paychecks, employee's files, reconcile past pay periods, pay taxes on manual checks, etc. And they are a great team for customer service. I've never had a bad experience with them. Oh, and they are adding in a scheduling option to schedule you staff and track their clock in/out times with GPS.

Cost. It's always the cost. But, convenience comes at a price. This is no small fee service. If you have a small staff and don't mind doing the math you can probably just use QuickBooks. But ADP Run makes it really, really easy to pay your team.

It does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!

When I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.

The sales team over promised and then disappeared after we installed the software. The features that were available were so/so and appeared to be clunky. To process payroll was adequate and easy to operate. Reports were fine and gave me everything that I needed to easily enter payroll into our accounting software.

The HR features that we had tied to the payroll were a joke. Expert HR was nothing more than a phone call to someone that would then transfer you to someone else, that would then transfer you to someone else, and by the time it was over you forgot your question.

Very rich features for employee tracking and advancement and labor forecasting labor needs.

Customer support wait times are long and help with advance report creation are lacking at times.

I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.

The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.

It's fairly easy to start using. I love that they take over tax filings. It's easy to add a new employee. Customer service is pretty quick to respond by chat or email. It has every feature I need, including customized deductions. Direct deposit is very fast and reliable.

The user interface is sometimes strange: I want it to adapt better to different size screens. I want to sort employees when running payroll. Sometimes notifications for new services can't be dismissed.

Easygoing use. Reports very good.access. ADP provides lots of HR info.

It is quite easy to use. The reports are well designed and easy toI asked about no increase I got it once but not again. When I said I was going to leakreques

The software is intuitive, easy-to-use and secure.

I have no complaints apart from the constant password changing required.

This software has made it easy to use and our team loves having direct deposit as it was something not offered by the previous [SENSITIVE CONTENT HIDDEN]

Customer service once you sign up was a little lower but I haven't had too many questions so that isn't supper horrible

Easy to do payroll on and off site. Easy to update employee information and allows employees to log in and retrieve their stubs from mobile app.

There is major room for improvement for Run by ADP to be a more comprehensive HR/Payroll software, which is what they advertise themselves to be.

The service technically has everything you need to run payroll pretty easily on a regular basis. You can pay both w2 employees and contractors with a few clicks.

To edit a payroll that has been submitted but not yet processed, you literally need to call ADP customer support. There is no way to adjust payroll once it has been submitted on a self serve basis. This is very annoying. Also, the reporting isnt as intuitive as it should be. They mostly want you to use their canned reporting. They do not offer the option to mail 1099 forms to your contractors indiivudally.

User friendly. Reports at your fingertips and if you cannot find a report just call the customer service line and they will create or walk you through pulling the report. Their customer service team has always been top notch and helpful. For forms for new employees they have it. Need Policy and Procedures for your office they have it. There is a world of resources through this software that you can easily get to by computer or lets say your out of the office and need to run payroll, no problem they have an app for that as well.

I honestly do not have a complaint. The only thing I could suggest is on the Payroll Moblie App it would be helpful if I could make employee changes without having to log in to a computer but definitely not a deal breaker.

It makes tracking wages and employment records easy to track.

Some documents are tricky to locate. Each pay stub has to be downloaded individually unless put together in a custom reports package.

Run ADP was intuitive, easy to navigate and use, even for a non-HR person. I was able to take care of payroll quickly and efficiently, without any of the bugs or quirks that some of the other payroll software programs seem to have. If I had a question or needed help with anything, their customer service was available and incredibly helpful.

This software was just far too robust for our small business. It had lots of bells and whistles that we just didn't need or use. The cost was much higher than other payroll programs and ultimately, we left Run by ADP for a smaller company with a simpler program at a more streamlined price.

We have used ADP for a long time at my current company and at previous companies I have worked for. Knowing that ADP created this program gives us peace of mind we don't get with smaller programs or companies. We know that if there is an issue, ADP is there to help us fix it and our dedicated account representative is always checking up on us. The ability to check previous years is great and we are able to keep all of our hire/fire paperwork organized in one place which is great.

The biggest issue we have run into is that you have to make sure you do payroll right the first time. If you submit payroll and have any issues that need to be fixed or you miss your deadline then there are charges for getting your issue resolved. The fee is understandable and has made us a lot more careful about what we do. Just make sure you triple check before submitting if you don't already.

Once set-up, this system is a good way to easily manage my payroll. The Run software integrates with the ADP Time and Attendance software which is how my employees clock-in and out each day. I hit 1 button and the software automatically brings in the total hours worked for each person and auto calculates if there is overtime due. The software also allows me to have a file for each employee. Finally, the system captures everything so pulling reports is simple. I can run payroll reports for the whole team or individual employees with the blink of an eye.

The worst part of this software is getting it set-up. Once I agreed to purchase I got connected with a software installation person. This sounded great except she was in there over seas call center and we had a slight language barrier. It took much longer than it should have but we did get through it. Unfortunately this poor customer service has continued for the whole 2 years I have been on the software. However, typically things works correctly so thankfully I am only calling for support a few times a year.

Our company started using ADP many, many years ago. Back when you had to call in on the telephone and give employee hours. In the years since we have tried other services, just to see if we were truly getting the best service out there. And I feel confident saying that yes, RUN by ADP is the best payroll service out there. It's simple to use, efficient and simply does what you need it to do for payroll. Direct deposit or printed checks, your employees have options.

We tried using their timeclock add-on and were not a fan. But it was a trial and easy to return.

Great human resource management tool that is easy to use. I love that it gives you real-time reports and lets you create reports that are calculated by the time you have been working. It is very convenient that ADP tool is compatible with many other project management tools and can be easily integrated.

ADP is a web-based tool with smart time tracking. I wish it could track how many time you have spent on each client with one simple click. The general invoice system is very user-friendly and straightforward however currency change is not an available feature. Detailed visual overviews help plan your time and resources better and offers valuable insights, however the interface is a little boring.

Was easy to use as long as you did not need to make an adjustment or had a question. Calculation and reports wise was very solid.

CUSTOMER SERVICE. Any changes or questions took valuable time away on hold or a waiting game as all requests were emailed to a group bank of people and you may have multiple confirmations and questions coming from different people in no particular order to track.

Easy to use. Easy to set up. Reasonable Cost. Handles my federal, state, and local taxes. I can do my payroll from just about anywhere.

Could offer the ability to customize reports for accounting. I don't need to integrate the payroll into my G/L, but formatting reports to allow for easier journal entries would be nice.

ADP offers to take a lot of the work off your hands - 401k administration, tax reporting, new hire reporting, compliance testing. Makes it easy to have remote employees in multiple states.

The interface is old. Very text-based. Also, there are almost too many ADP solutions, employees get confused which site they are supposed to be logging into. ADP solutions also seem to cross wires here and there because there has been a few times where I have logged into RUN and it brings me to a random ADP page. I try again and it works correctly.

Software itself works great. It made it easy to add new employees, manage payroll, and can integrate with a large variety of other systems, like Xero, for accounting, retirement, etc.

For the price, there could be more offered. Company refused to send paper W-2s to current employees who had not consented to electronic delivery. Would only deliver to our office and then I would have to mail out each one, and they charged for basically printing these forms when I could print them from the platform, for free, and mail them myself, which is what I ended up doing.

Takes a very long time to get an answer from their customer support team, and if it relates to unemployment, taxes, etc., the experience is abysmal in those areas. Often, there was either a miscommunication, or a straight.

Also, we ADP Retirement Services for 401(k) and for some odd reason, that system did not fully integrate with RUN, which means I still had to do certain things manually.

Easiest to pull all kind of customized reports. Weather it be accrued PTO, W2s, Employee data.

Easy to update time cards

Easy to check my vacation, time off accruals.

Simple Help Menus

Easy tax calculations on paychecks

Great and helpful customer service

Best solution for small business

Would have been better if Direct deposit or W4 information could be swiftly changed

The RUN platform allowed us to administrate payroll in a simple setting geared towards a small business. It allowed for a couple of individuals to work in tandem to efficiently work through payroll each period.

Not really a con but the reporting from this software was weak for a growing business. This really just meant it was time to upgrade the solution we were utilizing.

Great way to keep track of time worked. Employee can see all necessary information.

Glitchy at times. But overall it isn't too bad.