We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.
NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated.
For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement.
For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement.
NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations.
Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented.
It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system.
The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.
NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system.
There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms.
There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort.
NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating.
Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone.
Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included.
Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.
- multi tennancy
- multi currency
- multi language
absolute flexibilty / release secure customisation
ALL in ONE product for ALL industries *** real/public CLOUD
- recurring billing
- bank reconciliation
- credit card statement import
- LEAD to CASH process
- PROCUREMENT to PAY process
ALL RELEASE SECURE
- 2 x major release changes per year
- since ~20 years
- for 15000 "logos" = 40000+ clients
HUNDREDS of PARTNERS worldwide
Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure.
interface / API / development plattform "in the cloud"
Whatever is not fully included so far can be "attached" e.g.
- no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations.
same with PAYROLE
- the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best
- NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need.
Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution
Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done.
Not as "chique" as "best of bread" solutions
The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice
Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.
Easy to use.
Can be set-up and running in a short time-frame (90 to 120 days).
Good, proven implementation method that essentially is done with remote support via web-ex sessions.
Full featured dashboard with short-cuts
Email alerts to keep you informed of key data changes or approvals needed
Very easy to customize or configure to meet your business needs
Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records.
Always updated to latest version (version updates twice year)
Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system.
Great online training tools
Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who can be contacted by phone anytime to help expedite support issues as needed.
Complex system that is very configurable to meet your needs, but this creates a lot of noise as there are many things you may not need or use, making the software somewhat confusing and cumbersome to use at times.
Must have good internet connection and bandwidth to ensure good performance. Uptime is high (99.8%), but when not working all you can do is monitor and wait for NetSuite to fix issues. Longest downtime we've had is 45 minutes.
NetSuite is a robust ERP system that I would generally recommend for medium to larger businesses. If you can get past the implementation phase, it is generally very easy to maintain. If you need a lot of customization for your business processes, be prepared to manage and test the customization extensively, as there are lots of nuances that can be missed during the testing phases that can prove very difficult later to fix when additional workflows or scripts are in place.
It's a reliable, secure, and easily accessible cloud service. The platform is robust, and has highly customization forms and reporting, as well as a a lot of integration potential.
The software is very expensive, and a lot of times, you will need to do heavy customization to have it fit your needs. You will need at least one full time staff on hand to manage the software as an administrator, and the training is very expensive as well. Most advanced features are an add-on, and are not cheap either. While robust, this software isn't ideal for smaller businesses because of its price tag.
Once you get the software up and running, it is very easy to maintain. However, implementation can be difficult, and success varies with the amount of customization you may need. NetSuite professional services, who offers customization build outs, generally leaves a lot to be desired. Most of their professional services providers were off-shore, and at times difficult to communicate with.
If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity.
I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process that took a strong attention to detail and much forethought. It isn't something you'll do in a month. Now 1.5 years later, that company is thrilled with their choice. Sales are way up because of the improved website. Customer service ratings have skyrocketed because the CSRs now have a complete picture of the customer and all their interactions including website, phone, and email. The business owner has a much more detailed image of the business and is able to make decisions faster that have a positive impact on the business. Before NetSuite there was much more guesswork. Now decisions are based on actual data.
All this doesn't come cheaply or easily. NetSuite can be tuned to your business in nearly infinite ways. I still fine tune their experience on a daily basis a year later. Customizing emails, pdfs, transaction screens and more. All this pays off with more efficiency in all aspects of the business.
If you are looking for fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy.
Power and flexibility.
Makes invoicing fast & very easy. Lots of options & easy to customize this software to make it work for your company & what you are invoicing.
NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload forms like tax exempt forms, or customer contracts. And it is so easy to bring up a company & see all of the invoices that we have ever made for them in a list. It has made our invoicing streamlined & very straight forward. This software has so many options it's crazy. If anyone in our accounting department can think of something that would be helpful to us on the invoice that is not already there, the president of our company can go into the "back ground" of the software & add & delete fields from our invoicing templates. Love this program!!!
It can be confusing to figure out how to set up your "Dashboard" for your own specification & usage. Other than that there isn't anything that we don't like about NetSuite!!
Went from software that was designed in 90s to a always up to date top of the line software. Netsuite was the best choice for for we needed to do. it had the ERP side as well as the CRM aspect. In time, if we grew, we could add on the warehouse management module.
The software has a very modern layout, if you have been on a website like facebook, and can use their top tab navigation, then you will be pleased with Netsuite. The program is cloud based, which is get for mobile use. If you can pull up the website, and have a decent size screen, then you get the full experience. Never have to worry about the hardware crashing, with the built in redundancy and backup.
Data is cloud based, I have purchased the OBDC connection add-on for it, and I still found it hard to get it out with ODBC connection. There was no support for how to setup the connection, and after hours of trail and error, I was told that not all tables as accessible. Many of the reports had to be manually exported and imported into Excel for data manipulation. The Netsuite app was not as useful as a I wish. We had a few scripts running in our environment; but the app did not play nicely with them.
Our support team can see what sales, finance, and professional services are doing with a customer. They can see case history for all the users at the customer. Ease of use is a really good, but the sales team struggles (but their focus should be on selling so they don't use the system as often).
Using issues module, we can keep customers up to date on enhancement and bug fixes while closing their current case with a workaround. The update on the fix goes automatically to the customer when the issue is resolved.
Everyone can see when a customer is marked at risk. And anyone with customer contact can enter the alert to give the account owners more time to resolve.
Access in the cloud was a big plus for us. But the full view of the customer has been the bigger gain.
The search constraints don't allow for too many layers in a single search. Case reports cant look into invoice pricing as the invoices are on the customer. A customer search can se that, but if you are starting with case parameters to understand a product profit margin from support, it requires some cross referencing in excel.
We have used NetSuite for two years now. The Software saves us lots of time and makes our job easier.
User friendly software!!! Great for custom reporting and searches, able to import payroll in a few minutes, drill down feature, web-based you can use anywhere and open multiple windows at the same time. The ability to scan in AP backup which saves space and time on billing and audits, recent activity allows you to find what you did last quickly, dashboard can be customized to specific users - shows key performance indicators such as bank balances, sales & expense versus other periods. There are workflows to automate task such as vendor approvals, customer service and all NetSuite employees are very friendly and extremely helpful. Also being a non-profit, NetSuite employees volunteer their time with through Pro Bono projects - we have used this three times with great results.
Any hurdles or issues that i have had were solved by reaching out to NetSuite. One year I was having difficulty printing 1099's but customer service helped get me on track.
Overall everyone at my company is very excited to have finally found a system like netsuite and are overall satisfied with your experience thus far.
The ease of use as well as the lack of a batch system. We came from Sage 300 which feels very antiquated compared to Netsuite. The UI just felt very dated and it was not user friendly at all. If you found a prior mistake after that day then you might as well have found a work around because getting it reconciled was a nightmare. With Netsuite the system is intuitive enough that it can retro almost any issue that you find today back to whatever date it needs to be adjusted with little to no issue. I also like the openness of the system, there is no need to pay someone hundreds of dollars just to modify a form it is super easy to do on your own.
I love that there is a suite answers form for quick answers but sometimes they can be more confusing than anything. Maybe add some videos demoing what to do rather than just text based support. Implementation of some aspects were also a little less than stellar.
To be successful at any Integration, like NetSuite their needs to be a lot of communication. I think some things that was promised for an out of box solution like NetSuite has many limitations. We were finding that a lot of integrations from our legacy systems took a lot of development to and from NetSuite. Over all NetSuite is a great product, despite all the issues.
The way the NetSuite software was layed-out was easy to navigate. A lot of features are hidden in multiple drop down menu's so the learning curve could be much faster if pages you used most could be pinned at the top of the menus.
Like I stated before the most used pages are hidden in the menus.
Overall experience with NetSuite is good. We like it and could probably use more training to be more efficient.
NetSuite has a lot of functions. It can do so many things. You usually can find what you need if you just look.
NetSuite has a lot of functions. There are so many that it can get confusing. You usually can find what you need if you have a lot of time to look for it. The other issue I find to be a problem is that we can't do refunds for alternative payment methods (PayPal Express, Amazon Pay) through NetSuite. We have to issue the refund through NetSuite, but then go into PayPal or Amazon to also issue the refund. They don't sync. There may be other plug ins we need to make the refund issue work better. But then we have more places where the system can break.
Couldn't operate without it
The search for clients/prospects is fast. I can be on the record page, go to the web site, check for phone records and write reports. I can access just as easily from my smart phone or if im on another computer. It is the foundation of my sales program and very complete. I am able to track current projects and the history is always available.
The search function is too complicated. if one letter is off I cannot get the proper search. It needs to be simplified. It crates a time problem for me each time I attempt a search. Also I would like for a link from the incoming phone calls to pull up a record of the caller. This would be an outstanding feature and save time and I could be more responsive when receiving a call.
NetSuite's standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better. They used to have Outlook integration which although buggy was an excellent method of ensuring all customer comms via email were accurately recorded in CRM
We were very early adopters of NetSuite and as such we're forced in the beginning to custom develop much of the capability we needed simply because NS hadn't yet created it. Over the years we've become reliant on this custom development which is stable but very slow, complicated and virtually impossible to support. Unwinding ourselves now to make use of the standard out of the box capability NS now provides is virtually impossible
Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.
- Very Robust and Fully customizable
- Have an API and so connect with third party and other tools you use internally can be definitely doable.
- Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries
- Have great tools for making reports
The support have been great the last 2 or 3 times I used it.
- Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow.
- The UI looks old, but does what you need.
- The documentation is really heavy and sometimes is hard to find things there.
Efficiency is our number one goal. We don't have to come up with band aid approaches like our old system. Our company was far too big for what they offered and they were not built with retail inventory in mind. We have real time inventory now and that's so exciting!
I love how easy it is to navigate. If you want to know what makes up any sort of balance, you can usually just click on that balance and it will give you all the details behind it, I just this week found a detailed aging report so our year end journal entries are so much easier than our prior system. I love how it's exactly like a website with so many useful links. I often find myself with 20 tabs open at the end of a day without even realizing it.
When it goes offline it can be tricky. Sometimes if you don't allow it enough time to finish loading, it will ignore what you have changed. That said, that's true of pretty much any website.
There are some very good positives but as others cloud services are offering much more flexible functioning, NetSuite needs to improve and upgrade with much faster pace than it is doing now
Accounting, Ease of data handling.
Ease with which other softwares can be integrated with NetSuite
No proxy logins for admins to check dashboards published.
How standard records are viewed differently in each place. Ex: Contacts are a separate record if you are running a search but they are under relationships in Csv imports which is inconsistent. So are sales Orders which come under transactions.
No way to search for 3rd connection transactions or records. Example: No way to search for a opportunity from which a sales order was created.
Best ratio of features and price on an ERP.
Using an ERP sounds like a big decision. The main concern people has when thinking about using a cloud ERP is the flexibility they won't have. In Netsuite case is completely opposite. You will have your own instance and do almost what you want to do on top of it. Uptime is around 99.9X% which is more than acceptable. The availability to connect it to other external platforms trough API is a dream made true. Is very reach in features and quality.
When you process lot's of data in batch mode or you need to have API responses in real time, be careful. You can have acceptable time responses, but you might need to buy extra queues processing.
Hands down my favorite CRM and Ecommerce tool. Reporting is King!
It wasn't until I used a different software for CRM, Inventory, and reporting that I missed using NetSuite. It was simple to have different roles and permissions for departments like marketing, finance, operations. The reporting was easy to set-up daily/weekly/monthly reports and have them emailed straight to your inbox. It also made it a breeze to find invoice amounts and analyze the marketing budget spend each month.
It is hard to get up to speed with NetSuite at first. But once you understand the basic framework, you can navigate around with intermediate understanding and do well.
Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.
Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes
Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
NetSuite helps our company manage our inventory, purchase, and sales orders with ease. And with it having everything within one software it makes it so you dint have to worry about any 3rd party integrations for additional platforms.
NetSuite as a whole offers a lot of great tools. It is the all in one package. With NetSuite you a top of the line ERP, e-commerce website, and a CRM. NetSuite is really good about staying on top of the market and pushes out new updates every six months.
There is a lot of short comings with the e-commerce side of NetSuite. Overall it is a decent platform for e-commerce however, there are better options on the market that offer more feature.
We have over 100 users and use almost every feature available: webstore, ERP, CRM, Marketing Automation.
We provide Engineering Services (maintenance services and design / build / install) and Distribution (Retail / Wholesale).
It's a fantastic tool but people should never expect the tool alone to provide the business solution. The solution is clearly defining your business processes end to end from a customer experience perspective. Reporting is easy using Saved Searches.
Very flexible and adaptable. Cloud based and covers the full range of enterprise needs. Easy to use and good online help resources.
Huge range of apps / partners can be used to establish exactly what your business needs.
You need access to specialist capabilities for a really effective implementation. Don't rely on their professional services unless you have very deep pockets.
Customer service support is fine for simple issues and questions; usually good technical understanding but have trouble translating that into operational context. I've developed a fairly deep understanding of the entire suite excluding accounting. Helps me engage directly with the professional services and development people when working up solutions.
Pros: Customization. For me, this is, by far, the biggest pro for Netsuite. Nearly every aspect of Netsuite can be customized, including forms, fields, and entities, along with actions, workflows, behaviors, and reporting. Other pros include very robust API/Web Services capabilities for integration to other software (even in-house and built from scratch), excellent revenue recognition engine for subscription-based and project-based revenue, and built-in 3rd party functionality such as credit card processing (up to Level III P-card), email marketing, and webstores. The all-in-one aspect is great for those who dont need a industry leader like SalesForce for CRM and Marketo for marketing, and having all of these on one platform ensures data integrity and rules-based transactions. Many 3rd party integrations with NetSuite to cover just about any need that cannot be handled on the platform. Plenty of consultants who can provide assistance, if needed.
Cons: Customization can be tricky if not properly planned and tested. Make sure modifications to behaviors and actions are well planned and thoroughly tested prior to going live. Reporting is not very strong - we have had to purchase a Business Intelligence tool to provide more robust reporting for items such as cash and billing forecasting as well as budget/actual/forecast scenarios. The basic procurement module is very bare-bones so any customization such as multiple approval paths based on department/item will require a 3rd party integration or custom scripting/workflows. Standard support is OK but can be slow so an upgrade to Gold support is recommended.
Overall, this is a great choice for small to mid-sized companies who are looking for value in their productivity suite and need the ability to handle growth and expansion. Since so much of the system can be customized it can really be tailored to the specific business model needed.
Overall NetSuite is great. You can tweak it to work just the way you want without too much trouble. They have room to improve both in Performance/Stability and in providing more knowledgeable support reps for working on your support tickets.
NetSuite's biggest pro is that you can customize just about everything you want - either through native tools or via scripting. You can make the ERP your own and make it work just the way you want in order to run your business as efficiently as possible.
Their Support isn't always the best. They try their best, but a lot of the time you may know more than the support team you end up working with.
I have enjoyed the flexibility and ease of use that NetSuite provides over the 3 years that I have interfaced with the software.
What I like most about NetSuite is how flexible of a platform it is. I like to use the term "modular". I also have to mention the fact that the software is hosted in the cloud, allowing for ease of access from practically anywhere in the world, and safety of data.
This one is a trade off, but because of the fact that NetSuite is hosted in the cloud, that can mean periods of downtime or a bottleneck of bandwidth, however I have experienced this only in very rare circumstances.