Avis clients sur isolved

Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills.

I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough.

Isolved has allowed us to streamline our HR Department by combining all the modules in to one database. The reporting is great and the customer service is amazing

The ESS could be more user friendly and they are just at the beginning of being Mobile friendly. They have a lot of work to do on their App.

Aside from the ease of use of iSolved products, the lightning fast and detailed response of customer support is unmatched.

Thus far, I have not encountered anything I dislike or have an issue with iSolved and their products.

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours.

Employees must have an email to access their paystubs.

Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

As an IT professional, having a comprehensive, all-in-one HCM solution like isolved helps us cut down on the number of systems and integrations we need to use. As a result, there will be less time spent on repairs and troubleshooting and more available time for creative and strategic projects.Second, as a member of the marketing staff, I value isolved's emphasis on the employee experience. Our employees are more engaged and satisfied with their experience as a result of our offering a platform for HR, payroll, benefits, and talent management that is simple to use. Our employer brand may benefit from this, and it may also assist us in attracting and retaining top talent.

The occasional technical glitches and bugs that can be frustrating to deal with are one of our biggest issues with isolved. However, we have found that their customer support team responds quickly to our inquiries and resolves them, minimizing downtime and disruption to our business.Additionally, we've discovered that the advantages of having a comprehensive HCM platform outweigh the costs in the long run, despite the fact that the price of using isolved may be a concern for some businesses. We have been able to concentrate more on our core business operations and drive growth thanks to the time and resources saved by automating our HR and payroll processes.

Honestly, there is nothing that sets this software out.

The customer service is horrific. The tenure must be extremely low because I generally know more than the person I speak to. I've been lied to (my supervisor has stepped out so you can't speak to them now) on two occasions. I've emailed my concerns (there is no phone number to speak to your 'rep', you have to call into the main customer service) and had no response. When I finally do get a response, they apologize that that rep is no longer with the company and my concerns remain unresolved. I would like to warn every company out there that iSolved has changed and is no longer client-friendly.

Applicant tracking ability to make notes and label each applicant throughout the process of selecting new employees. Would like to be able to free type in and add own labels to stages of interview process

Not enough options to manipulate for our company (document subcategories and divider tabs), poor workflow, multiple log ins for admin, applicant tracking, and self-service

iSolve is easy to navigate and far from complicated.

There isn't anything that I don't like about isolved.

I love how easy it was to learn their system. If I could not figure something out I went into isolved university to learn it. So user friendly.

I really can not think of any. There are featured I have not used yet, but I know they will be just as great.

I loooove the colors theme black, white and pink, I like how easy it is to navigate to different tabs and I love seeing my money pop up in pink lol

I hate how it doesn’t have my hours and pay added in or shown on the site until the day I get paid, I would love it if there was a way for it to be shown the day payroll is input in or the night before payday

I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!

That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.

Easy to use for both admin and end user.

I wish there was a favorites menu for reports

ISolved is user friendly. It can be customized for unusual pay structures and multiple pay structures within the same company. It is packed full of useful reports that are already loaded, or you have the ability to build a custom report as well.

There have been a couple of glitches regarding third party payments that have caused some problems. ISolved has been very quick to get those glitches corrected as quickly as possible.

Robust and super easy to use - very user friendly!

Would be nice if there was a built in expense feature too!

I enjoy the timekeeping and payroll parts of this software. I enjoy the ease of use from a manager standpoint and the ability to keep up with time accurately and quickly adjust errors of timecards. The payroll function is great, as we still have overall control but iSolved manages the major processing components of the processing.

Would like more in depth report functionality and ease of using and finding reports.

What I like most about this software is the fact that it allows users to input their data from a variety of sources, whether it be on the worksite itself, while on the go via the mobile app, or even at home, whether it be via a laptop, desktop or, again, the smartphone app. There are a couple of pitfalls associated with this benefit, which will be discussed in the "cons" section. Something else I do happen to like about isolved is the fact that it does not slow down whatever device you are using it on, compared to some other competing software, (this is probably due to the fact that it does not use significant amounts of RAM while a user is engaged with it). Lastly, something else I like about this software is the fact that it includes a private communications portal, such that users can communicate with their HR managers, without having to share what email, phone number, etc., the message is being sent from. Those who value privacy would probably find this feature quite appealing, (I know I do, for sure).

While there are definitely some positives to report about this software, as shown in the previous "pros" box, there are a couple of "cons" to report, as well. The largest one that comes to mind is associated with the isolved mobile app. Specifically, the app does tend to crash out of nowhere at times, causing whatever data that was being inputted into it to be deleted, thus resulting in it needing to be re-inputted. A potential fix to this would be for the inputted data to be saved in real time, or work on a fix that would prevent these crashes from occurring in the first place. A second "con" I have to report relates to the fact that the overall layout of the platform can get a little confusing at times, since sometimes it seems that the user needs to click on numerous different tabs in order to get to the page they are looking for. I had not experienced this type of complexity in the past with competing softwares, so eliminating that hassle would make the experience much more enjoyable. Lastly, getting a hold of customer service can take a while, as their hold times can get a little long. Fortunately, I have not had the need to contact them very often, but when I did, I found myself waiting for more than I expected to wait.

What I like most about iSolved is their flexibility to handle every unique employer situation and their continual improvements to make sure they are the total solution for any employer.

Human Resource professionals do not have just one hat to wear, no matter what their "assigned" role is within the HR Dept. Or, for those HR Departments of One who literally do it all....how many hats do you wear? Too many to count! iSolved has a multi-faceted solution for just about any situation. They can be as simple or complex as necessary to help you accomplish whatever tracking, reporting, or analysis is needed in your organization. Let iSolved hold some of your hats!!

When I first began using this software, I will admit that customer support and training was a little lacking. That said, iSolved is continually seeking feedback from clients on what areas are needed for improvement.... and they actually do something with that feedback! They have improved their customer service and training 200% from where it was in 2016. There are tools and resources available even after hours. I don't believe that any software is perfect, which means the support for the software has to be top notch.

Automation (workflow) - ease of access for the employee, reporting capabilities.

lack of test employee(s), test environment for administrators

navigating the system is pretty easy.
Did love representative in support.

Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call.

Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module.

Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology.

Been having a terrible time with timesaver support and getting PTO set up.

Dont like the fact that are taxes were not paid.

Using Isolved on a daily basis is simple and streamlined. Customer service is always available to assist you if you run into an issue.

They seem to continually update and I don't have the time to review all the added features.

It has many features available for the user

Not intuitive. Usually have to call to figure out what I need to do

AssetHR and their customer services is above industry standards. They are responsive and helpful EVERY time we need assistance or have a "dumb" question. Love the relationship we have with the team and technology is great.

Sometimes the main tabs can be confusing as I am a new user. Not clear where to find things.

iSolved is easy to navigate as an end user and a client administrator I continue to enjoy learning how to leverage the ever growing suite of tools and functionality being unlocked in the iSolved People Cloud.

The software is fantastic but there continues to be room for improvement with direct client account management. It would be nice to have more visibility to tickets/case numbers submitted and associated status updates for issues, implementations and payroll tax reporting

All encompassing, clean view, Employee interaction

customer service response time, inability to see more than one screen at the same time

Ease of use. The helpful tools, videos, university make navigating this system great!

I have not yet found a flaw in the system