Avis clients sur Streak

La simplicité d'installation et la partie data sur des échange 1to1

Sur les boucles mails ça devient vite compliqué de suivre et de remonter de la data pertinent

Works really well inside of Gmail and also has it's own mobile app which is a huge bonus (similar apps work only in desktop web interface). Have had great results from the mail merge followup function, but often forgt to track Leads and Projects consistently.

Only real frustration is that there's no native reminder for tasks and follow-ups other than an email... and the main reason for using it is so that I can see things without relying just on email.

The visualization are great! I do like how easy it is to tag emails retroactively.

I don't like how it seems so disorganized. I wish boxes were easier to organize and you could associate a child org with te primary org.

1. No need to leave your email front-end to manage your customer interactions
2. You can customize stages and pipelines in any way you want - no limitations on pipelines
3. Easy to enter meeting and call notes
4. Easy to select the case box from each email
5. Read receipts for Gmail - Extremely Useful!

1. Colour-coding to distinguish emails and stages does not work when you have many cases in the same stage/colour.
2. It becomes very slow if you are having many emails tagged
3. It does not load the pipelines quickly and it takes time to refresh

It was a great lightweight tool for the beginning of our start-up, and managed to grow a little with our team. Works really well with Gmail.

Streak charges as though it's a fully-fledged CRM, but it is JUST a Gmail plugin; with huge platform risk should Google decide to stop supporting it. On top of this, they jacked up their pricing – not just for new seats, which would be fair – but for existing seats for very loyal customers; a cynical cash grab. We're talking a 34% increase. Just disgusting. Going back and forth with the FOUNDER, he still couldn't understand our point of view. We have now reduced our spend as much as possible ahead of moving away from them to an alternative platform without the Gmail plugin risks. If I were Streak, I'd be selling ASAP before the whole company tanks. Please think about the above before going with Streak, they have no loyalty, nor should their customers.

Very compatible with Google and organising responses

It was not compatible with other systems too easily

I like the fact that it seamlessly integrates with Gmail and works like a powerful plugin to software that I use anyway.

Lack of serious reporting is a downside. The support should be more responsive as well.

Super easy to you and allowed us to manage hundreds of email conversations ensuring that we were staying on top of them all

Wish it connected with Outlook, instead of just Google.

Streak seamlessly integrates with Gmail, letting users manage sales and customer communication in their inbox. Its drag-and-drop pipeline is customizable, perfect for unique sales processes. The collaboration features enable sharing and tracking of pipelines, contacts, and tasks among team members, promoting teamwork and efficient customer relationship management.

It doesn't have some of the advanced features found in more comprehensive CRMs, such as marketing automation and customer service tools. But still, a great and beneficial platform to use.

Streak allows me the flexibility to manipulate my data the way I want to without going from module to module. The integration with my email is the icing on the cake! The ability to access all my data from one location saves time and time is money!

There is not much that I don't like but their is one option that is a thorn in my side. Since they integrate with Gmail and I have been told that they cannot do anything about this, oh well. It is recommended to turn on CONVERSATION VIEW in Gmail. I will never do this. Every day, my emails are linked to multiple people and what a disaster it is to keep those emails straight. I cannot pull up sent emails because of that and I'm hoping that someday, there will be a fix.

It's definitely handy that streak is integrated with gmail. You don't have to log into a separate CRM and toggle back and forth between your email and the CRM. It is easy to create leads, sort them by status, and keep track of several contacts. I also really like the email tracking feature - it shows you a history of when the people you have emailed have opened the email you sent on the side. This helps to know if they ever received your email or if they have looked at it multiple times etc. The other handy tool I use a lot is the "snippet" tool where you can save an email template to use and you have the option to keep it private for yourself or you can share it with those in your gmail organization so they can use the template or "snippet" as well.

There are a few annoying things abut using the software that aren't deal breakers but certainly seem like they missed the mark a couple of times. For example, you have to continue to manually sort contacts into categories that are obvious. They have a "contacted" category. So you click the lead, click email, send an email from a template you've saved, all within the software and then you have to go back and manually click that you contacted them. It seems like they should move that to the contacted category for you since you emailed the contact within the software. I've accidentally emailed a couple people twice because I forgot to click move to contacted and then sent them an email again later. Again, I'm using the free version so I can't really complain about these issues but there are a few things like this that seem obvious to me that they haven't implemented.
I am using the free version so I do not have full access to all of the features so maybe some of these things are fixed in the paid version? In the free version you also run out of space pretty fast. You can only store 50 contacts at a time and then you have to delete them to make more room which can be a pain and sort negates the usefulness of tracking the leads or contacts in categories.

Essentially, Streak is a plugin for a browser that superpowers your Gmail. To start out deploying it, just install the plugin, then start your Gmail inbox and you will find it prepared to work. It'll first ask you what you would like to observe in Gmail: traditional CRM leads and discounts, fundraising prospects, storyline leads, potential hires, email support, plus more. Any business process that revolves around email is a perfect fit.
Once you've created the first pipeline, go on and use Gmail as normal, and you will start realizing little Streak extras during your experience. You will likely notice a few email boosting features first. There's a fresh option if you are reading email messages to "snooze" an email, which goes it out of your inbox and then brings it back at the same time you set - if you are a zero inbox fan (like myself) you will love that feature. That is clearly a great way going to inbox no and ensure you get your distractions taken care of, but still be sure to start to see the email by enough time you need to answer it. Then, if you are writing emails, you will see an identical option to program when a contact will be sent--a smart way to write e-mail in advance and also have them get there on time.

No real drawbacks that I can see. If the mobile app was to be connected to Gmail and it was possible to see the email tracking that would be a nice addition.

Integrating my Gmail with Streak is very smooth and calling and managing my email data. It work directly from the Gmail application and no other additional software are needed. I can track the most important email and conversation and monitor it better.

It work quite slow and sometime it will crash the Gmail software. It just need to reopen or refresh the software back, but it is quite annoying after it happen quite frequently. The customer support also very slow in writing back all the inquiry email that i have sent.

I have used CRM in different guises for years. When I started my own business I looked around and tried many different packages. The trouble with many of them is they didn't work natively in my Gmail package.
Streak works within Gmail so I don't have to think too hard. It simple to associate emails to any contact/prospect and find them if I ever need to. I can sort out my inbox within a few minutes which means I never have more than one screen of emails at any one time.
The ability to archive emails and find them easily makes Streak a really productive tool.

I'd like the ability to associate an email with multiple contacts/prospects. It's a wish rather than a need as I've used the free version successfully for more than 2 years and would hate to be without it!

*Business features

while tracking email you can see who has opened it and react fast and surprise a customer or a person you work with. Makes work very comfortable

*Integration

Streak is tightly integrated within Gmail account and creates its own tab where you can have a personal CRM view

* Contacts and additional features

Streak has a great way of associating each contact with a specific deal (box) which makes it easy to use gmail for sales. For example, I can easily message all people related to the issue without ever searching for the addresses.

*Functionality of Streak is incredible it has everything

You can do mass mail check if people saw your email and track when and how it has been opened.

In terms of functionality It can be a bit faster. Also, I believe, Streak team will work regarding more customization and create more options for users to adjust the plugin to the needs of the company

UI needs some work. It does not seem welcoming and even if it has all the features, some user might just get confused.

It allows users to manage customer interactions, sales pipelines, and other data related to their business within a single platform.

Streak may not be suitable for businesses that have a large number of customer interactions and data to manage. The platform is designed for small to medium-sized businesses, and it may not have the scalability or robustness to handle the needs of larger organizations.

Streak is so much more powerful than any other email organization solution I've ever used. There are 3 main components of Streak that I find most useful.

First, the pipeline system is a very easy way to keep email conversations organized. I like that you can customize parameters for each pipeline, which means you can use it for just about any sort of communication flow, both internal and external to your organization. Sales leads, partnership requests, even legal/financial review are all easily handled by pipelines

Second, I like the integration with different productivity apps like Asana and Google Drive. This is a simple feature, yes, but the ability to enter data/tasks into other platforms all from my inbox saves an appreciable amount of time.

Third, the email task manager in Streak is also pretty robust. Being able to set priority, make labels and reminders, tag items, and sort by different variables is just fantastic. I really like that these entries live my inbox, so I don't have to use my main task manager with dozens of tiny email tasks.

I really do not have much practical criticism of Streak. However, if I had to choose one thing that could be improved it would be the visual design. The iconography, colors, fonts, and other UI elements do not seamlessly match Gmail's default design language, which means I can always tell what is and is not Streak. This does not interfere with usability or efficiency of Streak, but it would be nice if everything was visually seamless. I think that would make the user experience much nicer.