--- description: LiveAgent : qu'en pensent les utilisateurs ? Lisez les avis sur LiveAgent, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.fr/software/91301/liveagent Page : 1/73\ Suivant: [Page suivante](https://www.getapp.fr/software/91301/liveagent?page=2) > LiveAgent est une solution d'assistance web qui facilite la gestion des cas d'assistance à partir de plusieurs canaux, y compris le téléphone, le chat en direct et les réseaux sociaux. Démarrez avec la version d'essai gratuite de quatorze jours, sans carte de crédit ni contrat. > > Conclusion : 1786 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### LiveAgent - Principaux avantages \- Une équipe de 11 agents d'assistance est disponible 24 heures sur 24, 7 jours sur 7 et 365 jours par an. - LiveAgent est également disponible sous la forme d'une licence auto-hébergée pour un coût unique. - LiveAgent intègre tous les canaux d'assistance dans un seul environnement - tout est soigneusement trié en un seul endroit. - Assistance multimarque - connectez un nombre illimité de marques dans une seule application, sans frais supplémentaires. - Créez une communauté de clients et augmentez la satisfaction des clients de deux chiffres. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 1786 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: QualityUnit - **Entreprise fondée en**: 2004 ## Contexte commercial - **Prix à partir de**: 15,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Prix**: Gratuit: 0 €/agent/mois – Small: $15/agent/m – Medium: $29/agent/m – Large : $49/agent/m – Enterprise: $69/agent/m - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 204 de plus ## Fonctionnalités - API - Accès et contrôle à distance - Accès mobile - Actions découlant d'un événement - Aide à la décision - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Analytique - Application mobile - Archivage et rétention - Assistance à distance - Assurance qualité - Authentification unique - Automated Attendant - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - Base de données de contacts ## Intégrations (129 au total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... et 114 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3438 reviews) 3. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18784 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1723 reviews) ## Avis ### "So far so good...much better than what I was doing before." — 4.0/5 > **Dale** | *7 août 2025* | E-learning | Taux de recommandation : 8.0/10 > > **Avantages**: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. > > **Inconvénients**: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. > > Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. ----- ### "Solid Helpdesk That Keeps Our Ecommerce Support Running Smoothly" — 5.0/5 > **Shivbhadrasinh** | *30 avril 2026* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: LiveAgent brings all our communication channels together in one place. Whether a customer reaches out via email, live chat, phone, or social media, everything lands in a single inbox. This has made a huge difference for our ecommerce support team. The live chat widget is really fast and doesn't slow down our websites, which matters a lot when you're running online stores where every second of load time counts. We also love how the ticketing system handles routing, SLAs, and department assignments automatically. It saves us a lot of manual effort. For what you pay, the feature set is genuinely impressive. Automation rules for tagging and ticket assignment have helped us scale without needing to hire additional agents right away. > > **Inconvénients**: The reporting section feels limited when you're managing support for multiple clients. We'd like more flexibility with custom dashboards and detailed metrics per account. The interface works fine but looks a bit outdated compared to newer tools on the market. During big sale events when ticket volume spikes, we've noticed some slight delays in loading. Also, the integrations with ecommerce platforms like Magento and Shopify are fairly basic. We'd appreciate deeper native connections that go beyond simple plugins. > > We're an ecommerce agency, so our support team deals with everything from pre-sales questions to technical troubleshooting on a daily basis. LiveAgent has been our go-to helpdesk for managing all of this. Setting it up was straightforward, and new team members pick it up quickly without much training. Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks. It's not perfect, but it does what it promises reliably. For a team our size, it hits the sweet spot between having enough features and not being overly complicated. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 mars 2025* | Formation professionnelle et coaching | Taux de recommandation : 8.0/10 > > **Avantages**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Inconvénients**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "A strong customer support and data sharing tool" — 4.0/5 > **Anamika** | *14 mars 2026* | Design | Taux de recommandation : 8.0/10 > > **Avantages**: I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. > > **Inconvénients**: The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. > > Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. ----- ### "Ease of Use" — 5.0/5 > **Marykate** | *29 avril 2026* | Matériel informatique | Taux de recommandation : 10.0/10 > > **Avantages**: LiveAgent makes customer support refreshingly simple and efficient. From the moment we started using LiveAgent, I was impressed by how intuitive the platform feels. The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox. Setting it up was straightforward, and our team was up and running quickly without needing extensive training. New agents can get comfortable with the system in no time thanks to its logical layout and user-friendly design. No more switching between different tools or digging through cluttered menus — everything flows naturally, which has noticeably boosted our team's productivity and response times. What I love most is how effortless it is to manage customer conversations. The ticketing system is simple yet powerful, making it easy to prioritize, tag, and resolve issues without any hassle. The live chat feature integrates seamlessly and feels fast and responsive for both agents and customers. Overall, LiveAgent strikes an excellent balance between being feature-rich and genuinely easy to use. If you're looking for a help desk solution that doesn't come with a steep learning curve, this is a fantastic choice. Highly recommended for teams that want powerful tools without the complexity. > > **Inconvénients**: While LiveAgent is generally considered user-friendly once you're familiar with it, many users point out a noticeable learning curve — particularly during initial setup and when using advanced features. The platform has a lot of features and options packed in, which can make the interface feel overwhelming or slightly cluttered at first. New agents or non-technical teams often need some time (and sometimes training) to fully understand where everything is and how to configure things like automation rules, workflows, or custom ticket setups effectively. ----- Page : 1/73\ Suivant: [Page suivante](https://www.getapp.fr/software/91301/liveagent?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91301/liveagent) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées