Avis clients sur Nextiva

Great customer support, fluid onboarding experience in porting number, affordable at a small scale, app functionality

Features and interfaces change over time and have a learning curve. eFax portal looks dated, but I rarely use it.

Comparable pricing, good features, easy to setup, good tech support thus far.

Some features like video conferencing and integrations are limited.

That we could attach notes to our calls.

That agents cannot see the calls in queue. They only see a number

Nextiva is easy to use, and reliable. I love the team messaging and video conferencing.
Their support is responsive and helpful. Call quality is excellent

Advanced features are frustrating to learn for someone without a lot of experience

NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
[sensitive content hidden] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!

I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.

This system is easy to use, the connection is clear, has every feature that we need, is cost effective and customer support is excellent

There have been some price increases every year since we started with Nextiva, but it is still a very reasonable plan.

The ease of setting it up. The professional nature of the employees at Nextiva. The cost is very reasonable.

Nothing other than plastic waste from the shipping.

The call clarity and reporting are a great asset.

I don't have anything I don't like about Nextiva at this time.

Highly reliable, no issues, effective and efficient customer service.

I have no problem at all with their service.

Overall experience is palletable, theyre quick to answer any questions and support is avaiblbe 24x7. There hasn't been an issue they have not been able to resolve, our business deals with calls first and foremost, its important that our customers can reach a live person 24/7 and Nextiva systems allows for just that.

Purely from an administrative standpoint, i would like to have the option to procure more licenses for users at my descretion, along with being able to manually set a password for a user to log into the nextiva app.
For now my only options are to send a "resetpassword" email link

It is a reliable phone system. Always works. No issue ever.

Nothing I can think of. No cons at all.

Easy of setup, ability to have phones anywhere there are ethernet connections. Support is 5* and easy to reach

Would like a little more admin functionality such as blocking calls and not needing support for this.

Was easy to get set up with help of onboarding team at Nextiva.
Like the HIPAA fax option. Saves money not having to pay for add'l fax service.
VOIP calls are clear. Polycom phones work well.
Customer service is very good. Chat, email, phone options. Quick response time.

No complaints to speak of. We have been using for a few years. On occasion we have to reboot a phone but no significant complaints.

Affordability
Customer service
Ease of Use
Quick turnaround for services
Features available

Honest, I cannot think of any. They have been very good for my business, and I have no complaints.

Features
Price
Customer service
Quality of service
Reliability

Initial Installation issues. I had to have the customer support team help me install the service

Extremely easy to use and program. It was an easy setup.

No real issues. the system worked flawlessly from the start.

Customer support was very helpful when I needed it to help set up the phone tree.
Phone tree works well for most callers and is relatively easy to follow.

The phone tree was really hard to set up! It took most of a day, and 5 Nextiva tech calls/chats, for us to be able to change features in our phone tree. It would frequently throw errors when we tried to save new recordings or assign/save the branches. It would delete recordings we had just created or assigned as well, causing even more errors.

Eventually the techs had to set it up for us on the backend. I was working with another technician (the chat had timed out), while the first one was working to finish it on the backend for us. The second tech didn't know what the first one was doing, and neither did I! The first tech had to split the tree into two trees, which was not apparent that would need to happen in order for it to work. It's a really buggy setup, but it works well once it is setup and left alone.

Easy to use and customer service is always very helpful and resolves the issues that same day. The ability to filter whose phone rings for incoming calls or not is great! Not everyone needs to have their phone ringing all day long.

Sometimes have to wait awhile on the chat for a representative but when you get connected they always resolve the issues fairly quickly.