
Yonyx
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217 avis
- Secteur d'activité : Formation professionnelle et coaching
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Development of a decision tree embedded in a stand alone website
Publié le 17/12/2015
After some searching for an appropriate software that allows one to build decision trees of any...
After some searching for an appropriate software that allows one to build decision trees of any size I was very glad when I found Yonyx. Yonyx enabled me to keep an overview of the decision tree I had put together. To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx. It took me a little bit of time to find my way around the software but I had the good fortune to have the brilliant support of Yonyx. At this moment we are still overcoming some technical problems before the actual launch of the website but I am sure that with Yonyx excellent support I am confident this will be done somethly and quickly.
Avantages
The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product.
Inconvénients
I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one.
I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel.
- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Yonyx is a great platform that has really good support
Publié le 01/11/2022
Mostly good.
Mostly good.
Avantages
I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.
Inconvénients
I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Yonyx Review
Publié le 06/04/2023
Avantages
everything is easy to navigate although sometimes it can take some time to load properly
Inconvénients
Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.
- Secteur d'activité : Internet
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Useful Database for tech calls
Publié le 16/12/2022
Good - I was able to read it and give accurate advice to the customers when they called in with an...
Good - I was able to read it and give accurate advice to the customers when they called in with an internet issue
Avantages
Its easy to catalogue instructions which are easy to access during a call to a customerWe can access the instructions to set up a modem or troubleshoot internet issues with the customerThe user can access documents with graphics and text and these can be copied and emailed to the customer
Inconvénients
A better string search options that looks at the whole text of a document rather than just the titles
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
yonyx review
Publié le 20/01/2023
ease interface and also the algorithm flow in good understanding of the knowledge and sharing /...
ease interface and also the algorithm flow in good understanding of the knowledge and sharing / found attractive becasue good in maintaining the data
Avantages
ease interface and also the algorithm flow in good understanding of the knowledge and sharing
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great Scripting tool
Publié le 02/11/2022
Avantages
Ease of use and allows for great call control
Inconvénients
Some scripts tend to be a bit wordy and impacts keeping the consumer on the phone.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My review about yonyx
Publié le 31/01/2023
i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx...
i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx help me very much to know more about my job details
Avantages
yonyx guide us and give us resolution without any interruption that i like most about this software
Inconvénients
its provide as all information step by step
- Secteur d'activité : Automobile
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonyx - Product review
Publié le 31/01/2023
I would say , this product is very much effective for easy learning and doing the needful diagnosis...
I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our day to day complaints and good to understand and learn new workings in a very interesting manner , Will recommend this product to the other industry people for better problem solving technique
Avantages
Since my role is based out of diagnosis , Yonyx is very much helpful in assisting the customers with the technical solution , And its effective in easy understanding for the needful diagnosis to be done based on specific complaints
Inconvénients
While solving the tickets if there is a multiple comparison of the diagnosis tree flow near to other one will be even more helpful
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Impressive
Publié le 07/02/2023
it is like a great friend to me which guiding me
it is like a great friend to me which guiding me
Avantages
whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me
Inconvénients
if there is any update it can be intimated with the email
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Tool for a new employee.
Publié le 20/01/2023
Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete...
Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete the task within no time.
Avantages
It is so useful in understanding the work flow in industry.
Inconvénients
existing features are good andexpecting new features.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great user experience
Publié le 13/09/2022
Good experience, fast to load and submit entries.
Good experience, fast to load and submit entries.
Avantages
Having the script right in the CRM to access easily.
Inconvénients
There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Multipurpose Tool
Publié le 08/05/2020
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
Avantages
The versatility of this software is one of the most appealing features, as well as it's ease of use.
Inconvénients
Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.
Réponse de Yonyx
Dear Brooklyn
Thank you for your feedback. We really appreciate your support!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great Product backed by Great Support
Publié le 13/09/2016
We have been one of the early adopters of Yonyx and It has come a long way since. We use this for...
We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactive
Avantages
Great Support
Continuous enhancements over years based on customer feedback.
Easy Integration with CRM system for seamless channel escalation
Ease and use and Interactive
Great value for money
Inconvénients
It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue.
The admin console could be a bit more user-friendly.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonyx review
Publié le 14/09/2022
I feel that overall this product is a really good for what we do.
I feel that overall this product is a really good for what we do.
Avantages
What I like about the software is that the scripting stays the same for most of the calls that we receive.
Inconvénients
There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
AMAZING SOFTWARE!
Publié le 27/07/2021
Avantages
That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls.
Customers are more happy at the end as I can provide faster solutions.
the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.
Inconvénients
The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Great Tool
Publié le 19/09/2018
Avantages
We stopped printing our script materials. We are able to change the scripting for our teams literally in real time. The notes for our agents get auto populated with information based on responses.
Inconvénients
There are a few user administration points that are just odd to deal with but nothing unmanageable. In general the user administration portal is a little frustrating to navigate through, but you don't need to interact with it often.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Yonyx Streamlines Self-Support
Publié le 30/01/2018
Avantages
Yonyx provided us with an easy way to document our support team's troubleshooting steps to create and manage a self-support system to nearly-universal applause. This system has allowed us to reduce ticket volume significantly (up to 54% one month), saving both labor costs and additional workload for the existing team. With good authoring, Yonyx can become an integral part of your support system that enables expansion while reducing overhead.
Inconvénients
Editing can be buggy or at times and tree production time estimates (as reported by Yonyx) are largely under-estimated for complicated products. However, the support and development team does a good job at handling and responding to requests, going out of their way to dig further into more challenging problems.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We use yonyx to preform a consumer experience using a consumer script that is provided by...
Publié le 22/09/2018
Avantages
The system is very smooth and allows for all coordinators be fast and accurate, It also allows for data to be collect is a main stream flow which is easy and simple to transcribe, The great point about yonyx is that it is a very interactive system for our employees.
Inconvénients
I would have to say that i haven't seen any cons with this program, It is very user friendly to everyone .
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
My helpdesk uses Yonyx everyday
Publié le 25/09/2018
Avantages
Yonyx is a fantastic tool for any helpdesk. Setting up workflows for step by step troubleshooting. Simple yes or no questions can guide an inexperienced agent through many issues.
Inconvénients
It can be a bit overwhelming at first. The setup of a guide is some what cumbersome and time consuming. However once you get the hang of it, things go fairly smooth.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Easy to use
Publié le 13/09/2022
Avantages
Easy to navigate, usually do not have any problems using it.
Inconvénients
Sometimes some glitches but usually that comes with technology
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I like Yonyx
Publié le 04/06/2020
Easy to use and makes my job easy.
Easy to use and makes my job easy.
Avantages
It is very easy to navigate Yonyx. It helps me assist consumers on a daily basis with ease.
Inconvénients
I have had no problems with the software. Therefore, I do not have any changes to make
Réponse de Yonyx
Dear Lisa
Thank you very much for your feedback!
We appreciate hearing from you.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use
Publié le 20/05/2020
Avantages
I love the easy to use software, I think that my nona could use this software!
Inconvénients
Sometimes the script doesn't populate correctly, but that's rare, and even when it doesn't, it's easy to find where you should be.
Réponse de Yonyx
Dear Reviewer
Thank you for your feedback!
We appreciate hearing from you.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use solution with extraordinary support
Publié le 24/07/2018
Avantages
This is a light, fast, adaptable way to get the right answers to our customers. We imagined a slightly different use case and were blown away with the responsiveness of the Yonyx team who helped us make that possible. WCAG 2.0 AA compliance assistance was a huge plus. We like the analytics and are looking forward to using that to refine our guides as they get used.
Inconvénients
Early days for us so hard to say. I guess I don't much like how the guides natively interconnect, with dropdowns of guides per catalogue per line of business. But that's scarcely a problem given we embed these in our own site and use that navigation instead.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Yonyx helps collect all the data for our company to use
Publié le 19/09/2018
Avantages
Yonyx is super easy to use! My company makes a lot of data driven decisions in order for our success and time we spend here to be maximized. Our Data Scientists pulls data that is recorded on Yonyx to create reports that help determine what changes need to be made in our process for referral management. When I was being trained how to use it, it was very straight forward since every script we use can be categorized with ease.
Inconvénients
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Smart
Publié le 20/09/2018
Avantages
It is quick and easy to use. To think that your daily function is just a click a way instead of flipping though pages.
Inconvénients
I really have enjoyed yonyx I wouldn’t say I have any cons to say about the product. I have yet to see major issues with it again super easy to use.