Avis clients sur Act!

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814 avis
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Déception amère
Publié le 20/12/2023
Depuis que j'ai acheté act 24, j'ai passé 15 heures à essayer d'avoir les fonction que j'appréciais...
Depuis que j'ai acheté act 24, j'ai passé 15 heures à essayer d'avoir les fonction que j'appréciais tant depuis act0.3 .
Un technicien mal capable a paszé son temps à incriminer l'environement microsoft, l'ordinateur etc... etc...
Avantages
J'utilise act depuis 25 ans.
J'en suis de moins en moins content.
Inconvénients
l'envoi de mail en nombre que j'utilisai beaucoup ne fonctionne plus.
Le but des vendeur est de pousser les entreprises à utilise Marketing automation que Act facture au prix fort
Réponse de Act!
Hi Cyril, We always appreciate hearing from our customers and are sorry to hear that you are experiencing issues with accessing some features. An Act! team member will be following up with you directly.

- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Récupération d'information
Publié le 23/10/2023
Avantages
C'est un des meilleurs logiciels dans la de communication on peut augmenter les ventes avec cela Tu peux créer tes propres historique d'appelIl est facile est facile à utiliser
Inconvénients
Je n'ai rien à reprocher à ce logiciel depuis que je l'utilise
Réponse de Act!
Thank you, Gildas, for your review and feedback. We are happy to hear Act! is helping you increase sales and optimize your communications and data management. We appreciate you!

- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Act! CRM
Publié le 28/10/2023
Avantages
Act ! Une logiciel très remarquable en fonction des gestions des petites entreprises. Du coût c'est l'un des meilleures logiciels de communication. On peut gérer les ventes avec cela
Inconvénients
je dirai que j'ai pas trouvé de mal à ça juste qu'il y ait plus de fonctionnalités
Réponse de Act!
We love hearing from customers Emmanuel! Thanks for letting us know that Act! is helping you manage your sales. We look forward to more years of delivering value to you!

- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Logiciel d'amélioration
Publié le 20/10/2023
Avantages
Ce logiciel vous aide à améliorer la communication, à augmenter vos ventes et à rendre vos clients longuement fidèles à vos différentes entreprises
Inconvénients
Il n'y rien de reprochable à cet application pour l'instant
Réponse de Act!
Thank you, Eunice, for letting us know that Act! is helping you grow your business, and improve customer retention and communications. We really appreciate you taking the time to share your insights with us!

- Secteur d'activité : Marchés boursiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Meilleures logiciel de CRM
Publié le 24/10/2023
Avantages
Facile à utiliser et nous permet de rechercher les informations de CRM
Inconvénients
Depuis son utilisation, j'ai pas rencontré de difficulté .Je recommande vivement autres l'utilisation de ce logiciel
Réponse de Act!
We are thrilled, Maurice, to hear that you're enjoying how Act! lets you easily access your information.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Act! Le bon
Publié le 03/04/2023
Avantages
Je n'sais pas comment ils font mais permettre aux gens d'automatiser leurs business c'est vraiment fantastique
Inconvénients
Le seul problème est qu'ils n'ont pas encore de défaut

- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Avis sur act
Publié le 07/11/2023
Avantages
Meilleurs logiciels de gestion des contacts, en matière de marketing
Inconvénients
Je ne pas rencontrer de difficulté depuis mon utilisation.
Réponse de Act!
We are happy to hear, Kossou, that you are enjoying using Act! and leveraging its marketing automation features. We appreciate you taking the time to provide a review!
- Secteur d'activité : Développement et commerce international
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Logiciel de communication
Publié le 21/10/2023
Avantages
Donne une facilité pour les tâches à distance
Inconvénients
Le serveur est très difficile à intégrer
Réponse de Act!
We appreciate your feedback Elis, and are sorry to hear you've experienced difficulties. We hope you'll reach out to our Support team so they can assist you as we want you to have a seamless experience. You can reach them at https://www.act.com/resources/contact/ or call 866-873-2006.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Logiciel d'amélioration
Publié le 20/10/2023
Avantages
C'est un appli qui vous aide à augmenter vos ventes, à améliorer les communications et à rendre vos clients fiers et fidèle à vous
Inconvénients
Il n'y a rien de compromettant et veiller vivement vous intéresser à act!
Réponse de Act!
Thank you, Elyse, for your review. We appreciate it!

- Secteur d'activité : Banque
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Easy tool
Publié le 16/11/2023
Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a...
Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a few marketing automation and went live as well, got great results, it had potential. Used its app also to track progress and results.
Avantages
Mostly used Act's features of contact management and marketing automation in CRM, it has a feature that brings together all of the customer data into a centralized database. Using automation tool is so easy and helps you track every steps.
Inconvénients
Not so many features but the essential features are enough to get what is really needed. The support for the product has ended.
Réponse de Act!
Thank you, Bo for your review. We value your feedback! It sounds like you might be using an older version of Act! and hope you'll check out this webpage for information about our exciting new features and enhancements. https://www.act.com/upgrade-center/
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
To The Rescue once again!
Publié le 26/09/2024
I have been an ACT user for many years and as a contact manager and word processor it is at the...
I have been an ACT user for many years and as a contact manager and word processor it is at the core of our Wedding Photography business other than our photography tools.
As with any electronic program, for time to time there are hick-ups and in most cases a call to the technical support department fixes or corrects the issue. However, on occasion something more difficult to rectify occurs. In two such cases, on in early 2022, which pretty much shut us down and currently one less serious, but bothersome currently.
In the 1st situation, candidly we were very perplexed as none of the standard technical community, could aid in resolving the issue. My frustration was so high that I started contacting members of the ACT management team, up to including the [sensitive content hidden] and staff. Shortly thereafter I was contacted by members of that team and directed to one portion of the technical organization in The United Kingdom. They were aware of the issue and worked tirelessly to develop a work around for our Company. Awesome job, which I sang their praises about back up the management chain.
Currently, between a new laptop and an upgrade to my ACT system I was having an issue accessing my account in a timely manner. During that time frame and technicians tried to assist me, so even helped streamline other portions of the ACT system, but no relief in the issue at hand. Finally, I turned back to the team in The United Kingdom. Surprisingly my 1st contact remembered our situation and indicated that he would have someone investigate it, which was done expeditiously. After much research my technical contact determined that is issue was not that of the ACT software but probably that of another existing program that was interfering with ACT because of the transfer from my previous laptop to the present and to further assist provided a document for my support IT department to consider.
Once again, this organization went over and above, which based on my experience is their norm – another 5 Stars in my book – thanks again!
Lance W Ek
Owner/Photographer
Reflections Creative Photography LLC
www.ReflectionsCreativePhotography.com
Avantages
There to explain and assist, wherever I have needed them to be.
Inconvénients
My only comment is about a design change in 2022, but as indicated, with the help of this organization it was resolved.
Réponse de Act!
We are happy to hear that your technical issues were identified and resolved and we appreciate you taking the time to share your support experience with us. We really appreciate the feedback, it made our day, Lance!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Act! Review
Publié le 14/06/2024
Hmm. I pay a lot for something that does not change.
Hmm. I pay a lot for something that does not change.
Avantages
n/a.
Inconvénients
the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple.
Réponse de Act!
Bruce, we're sorry to hear that you're not having a great experience right now. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you.
- Secteur d'activité : Entreposage
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
It's gotten so much better over time!!
Publié le 19/11/2024
Seems like I am always finding new things to do with the program. Very user friendly and I find it...
Seems like I am always finding new things to do with the program. Very user friendly and I find it easy to navigate. Like with anything, you have to be willing to put some time into seeing what it can do specifically for you.
Avantages
I have used several versions of Act for years now. I like the easy conversions of making excel spreadsheets to share data.
Inconvénients
The Cons go back to the very early versions.
Réponse de Act!
It's always great to hear from our long-time customers, Tina, and learn how Act! continues to help them manage and grow their businesses. Thank you for this review.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
President and CEO
Publié le 23/08/2024
Had the product since 2006 and only one time was the a small problem fixed that day! A great...
Had the product since 2006 and only one time was the a small problem fixed that day! A great product!
Avantages
What's not to like First of all Client set up is a breeze! Once entered all notes are time dated. To email your client their is an Icon click on it and it automatically opens up Outlook and fills out the email address. Send and email and it keeps a copy of the email you sent to them and or received from them time dated. It allows you to set have set groups of which you can email everyone in that group. For instance maybe you have people who use tank cars, people may use box cars or need certain products you can have send a blast just to those people with a simple click on the group or groups. Want to see the locations a client there is an ico click on that a google maps opens and you can do a satellite view. Suffice it to say it does everything but wash the dishes.
Inconvénients
Nothing! The survey is asking for a min of 40 words to describe what I don't like ok its not free!
Réponse de Act!
Thank you, Raymond! We especially love hearing from our long-time customers and enjoy learning how Act! has helped their businesses over the years. We'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Secteur d'activité : Exploitation minière et métaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Over two decades with Act!
Publié le 31/10/2024
I've used this for over 20 years and it's helps me remember every contact that I've made. Now I...
I've used this for over 20 years and it's helps me remember every contact that I've made. Now I have email folders that I need to refer to since I don't always have the time to reiterate what is in the emails into the Act! file.
Avantages
It organizes my contacts and the notes updates me quickly to what's happening with that account. Documents for each customer are also at my fingertips.
Inconvénients
It takes too long to load. I have to open it first at the beginning of my day so nothing else interferes with the time to load. (I just updated it with your customer service and it still takes longer than I'd like, FYI).
Réponse de Act!
Thank you for your review, Lynn! We love hearing from our longtime customers and hearing about that Act! is helping you organize your notes and contacts. And, we appreciate your feedback about the load speed. This has been forwarded to our dev team. Thank you again!
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Support is good. Sales and Marketing follow up needs attention.
Publié le 06/01/2025
Avantages
Tech-support is always quick to answer the phone, and supervisors are readily available with escalated questions.
Inconvénients
We purchased a marketing package with Act! a year ago, and no one has reached out to us from the client success team (or an equivalent) to check on us or figure out why we’ve not been able to make progress.
Réponse de Act!
We appreciate your review, Stephen, but we are sorry to hear that you're having issues with the marketing module. We hope you'll reach out to us at support@act.com so we can address this right away.
- Secteur d'activité : Édition
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
ACT review
Publié le 09/12/2024
Many years of reliable data preservation. When I need tech help, people will reach in and make...
Many years of reliable data preservation. When I need tech help, people will reach in and make needed changes - decent customer service.
Avantages
ACT keeps my D-Base and does so very well.
Inconvénients
I have trouble using much beyond basic features.
Réponse de Act!
Hi John, We appreciate your review. It's great to hear that Act! is helping to keep your data organized.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ACT works for me
Publié le 18/11/2024
WONDERFUL
Best data base I've experienced
WONDERFUL
Best data base I've experienced
Avantages
As a result of my virtual illiteracy, I like being to make a call & have a competent, knowledgeable tech FIX my issues
Inconvénients
The updates are a PIA
luckily the staff compensates for my lack of computer savvy
Réponse de Act!
We appreciate you, Dom, and the time you took to leave this review. We are happy to hear that Act! (and our Support team) are making your life easier.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Thank you ACT!
Publié le 09/12/2024
Overall we are very happy with the program.
Overall we are very happy with the program.
Avantages
Able to keep all customer information in one place & do emails to specific customers.
Inconvénients
Sometimes it glitches and had no support from until recently.
Réponse de Act!
We appreciate your review, Maggi, and love hearing that Act! is helping you manage information and send customer-specific communications to keep your customers engaged.
- Secteur d'activité : Musées et institutions
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Simple to Start Using!
Publié le 16/09/2024
I have used ACT! in three different businesses. One of them eventually bought a much more complex...
I have used ACT! in three different businesses. One of them eventually bought a much more complex database and I was so pleased how well all my ACT! info was integrated into the new system. Another was a non-profit that didn't think they could EVER afford a sales database. They are now using ACT!
Avantages
I love how simple it is to get started with this program. It is a great database for the business that has NEVER used one. It keeps all my information, notes, contact information and documents all in one place. I have used it in three business that previously had nothing but spreadsheets.
Inconvénients
The program does so much, that someone is not technologically savvy has trouble using all the features. I think more people would be willing to "give it a "try" if tech support was free.
Réponse de Act!
It means a lot to us, Debbie, that you took the time to let us know how Act! is helping you organize these businesses! We love hearing from our longtime customers!
- Secteur d'activité : Bijoux et produits de luxe
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
ACT is indespensible!
Publié le 26/10/2024
I could not do my business without it! Syncing to my phone is so critical
I could not do my business without it! Syncing to my phone is so critical
Avantages
I have been an ACT user for over 30 years. It has evovled with my business. I think I used to snyc it with my Palm Pilot! Today I continue to appreciate how it keeps the info on my precious clients. I am also very appreciative of the top-notch screen sharing technical support I get so quickly .
Inconvénients
I wish I had the time to learn to use more features.
Réponse de Act!
Thank you, Susan! We just love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Secteur d'activité : Design
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Meda Int'l Review
Publié le 03/04/2024
Having used Act! in previous businesses as well as other solutions, Act! is probably the easier of...
Having used Act! in previous businesses as well as other solutions, Act! is probably the easier of solutions to use without having to tick endless boxes for information that would be surplus to our needs,
Avantages
Easy and simplicity of use that we've customised for our business.
Inconvénients
We possibly aren't maximising the use of our solution, but it does a great job for what we ant out of it.
Réponse de Act!
Thank you Richard for your review. It's great to hear that you've customised Act! to fit your business needs and are enjoying its ease of use. We appreciate you letting us know!
- Secteur d'activité : Musique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use
Publié le 04/06/2024
Avantages
We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price!
Inconvénients
So far, I haven’t seen anything that I don’t like.
Réponse de Act!
Hi Terryl, We are happy to hear that Act! is helping you grow your business and it is accommodating your changing needs. We appreciate you leaving this review! Thank you!
- Secteur d'activité : Assurance
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Act is like a diesel engine, will never let you down.
Publié le 04/11/2024
I did used it for years and plan to stick with it
I did used it for years and plan to stick with it
Avantages
Very easy to customize, with lots of add-ons and a decent price.
Inconvénients
they are not too quick to respond to the other companies developments
Réponse de Act!
We love your metaphor, Gerry! Thanks for the compliment and for taking the time to leave this review! We strive to provide SMBs with affordable and feature rich CRM and email marketing solutions!
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ACT is AWESOME!
Publié le 07/10/2024
I my overall experience with ACT has been very good over the last 30+ years.
I my overall experience with ACT has been very good over the last 30+ years.
Avantages
I have been using ACT since early 1990's and is still my "Go To" for contact management.
Inconvénients
I wish the iPhone app would interact with the native app and not have to use a 3rd party interface.
Réponse de Act!
Thank you, Scott, for your review! We are thrilled to hear you're a long-time Act! user and that Act! is helping you manage your contacts. And, if you're using Act! Premium Cloud, we've recently launched a new fully integrated mobile app called Act! Premium Cloud Mobile. We hope you'll try it out!