--- description: mHelpDesk : qu'en pensent les utilisateurs ? Lisez les avis sur mHelpDesk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: mHelpDesk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de planning](/directory/233/scheduling/software) > [mHelpDesk](/software/91179/mhelpdesk-field-service-software) # mHelpDesk Canonical: https://www.getapp.fr/software/91179/mhelpdesk-field-service-software Page : 1/34\ Suivant: [Page suivante](https://www.getapp.fr/software/91179/mhelpdesk-field-service-software?page=2) > Bénéficiez d'une fonctionnalité de facturation et de suivi des missions sur votre appareil mobile, ainsi que d'un accès instantané aux informations client via n'importe quel appareil. Inclusion d'outils pour les devis, la planification, le suivi des travaux, la facturation, les paiements électroniques, l'intégration QuickBooks et une liste croissante d'autres fonctionnalités remarquables. > > Conclusion : 823 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 823 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: mHelpDesk - **Entreprise fondée en**: 2009 ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - API - Accès mobile - Achats et réceptions - Ajouter et modifier des photos - Alertes mobiles - Alertes/Notifications - Alerts/Escalation - Aménagement paysager - Application mobile - Audit de l'inventaire - Automatisation des processus métiers - Base de données de clients - Base de données de contacts - Base de données des coûts - Base de données des employés - Bibliothèque de commentaires - CRM - Calendrier des événements - Catalog Management - Catalogue de services ## Intégrations (14 au total) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de planning](https://www.getapp.fr/directory/233/scheduling/software) ## Catégories connexes - [Logiciels de planning](https://www.getapp.fr/directory/233/scheduling/software) - [Logiciels de gestion des interventions](https://www.getapp.fr/directory/255/field-service-management/software) - [Logiciels de gestion du personnel](https://www.getapp.fr/directory/267/workforce-management/software) - [Logiciels de gestion de la maintenance](https://www.getapp.fr/directory/327/maintenance-management/software) - [Logiciels d'affectation du personnel](https://www.getapp.fr/directory/520/service-dispatch/software) ## Logiciels similaires 1. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5060 reviews) 2. [Jobber](https://www.getapp.fr/software/90723/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.getapp.fr/software/105687/fieldpulse) — 4.6/5 (411 reviews) 4. [Clockify](https://www.getapp.fr/software/111353/clockify) — 4.8/5 (9235 reviews) 5. [Housecall Pro](https://www.getapp.fr/software/101089/housecall-pro) — 4.7/5 (2737 reviews) ## Avis ### "Great helpdesk application" — 5.0/5 > **Mas Idayu** | *27 juillet 2022* | Pétrole et énergies | Taux de recommandation : 9.0/10 > > **Avantages**: It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy. > > **Inconvénients**: There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious. ----- ### "Property Management user for 5 years" — 4.0/5 > **Casey** | *11 mai 2020* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool. > > **Inconvénients**: Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak. > > Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function. ----- ### "mHelpDesk/HomeAdvisor" — 2.0/5 > **Ken** | *3 octobre 2019* | Construction | Taux de recommandation : 5.0/10 > > **Avantages**: 1. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature. > > **Inconvénients**: 1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us. 3. Having more than one invoice and/or email template would've been a huge plus. 4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account. 5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited. > > The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation. ----- ### "Quick Response" — 4.0/5 > **Benjamin** | *23 juillet 2019* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation. > > **Inconvénients**: I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software. > > The support team was very quick to answer \& respond. Very knowledgeable. ----- ### "Ease of switching" — 5.0/5 > **Ellen** | *8 août 2019* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: This software was easy to set up, customization was a snap and it has saved so much time in the organization of each call performed and invoicing. It integrates with Quick Books immediately. No more delay in getting the information at your fingertips. > > **Inconvénients**: I wish there were more reports that could be run and easier to print if necessary > > A++. Their customer service team answers and solves issues within minutes \! They definitely know their software and ways to make it fit your needs. ----- Page : 1/34\ Suivant: [Page suivante](https://www.getapp.fr/software/91179/mhelpdesk-field-service-software?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91179/mhelpdesk-field-service-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées