Avis clients sur PRTG

It was very easy to use in the first turn, moreover, it has sensors suitable for the desired device.

There are many network monitoring tools like PRTG, but PRTG had the most convenient and easy-to-use interface among them. It has many good features. I've been using PRTG for several years now and I'm very satisfied. There's nothing I don't like about it.

I like the interface, which is very versatile and allows you to customize the views that are more important to you. I also like to receive notifications when something happens so we can quickly react and fix.

Some of the sensors require very complex configurations and that sometimes prevents us to get the most from PRTG. The system is so complete that it also has too much settings for each sensor which sometimes makes the work of configuring them very exausting.

What my customers like most about PRTG is that it allows them to maintain a general overview of their overall infrastructure. This way, if they have any incidents or alerts, they can respond quickly. They also appreciate the product's price-to-quality ratio, as the price per node is approximately $3.

My customers' biggest complaint about this tool is that it lacks a wider range of features compared to its competitors. This is because it is literally only for monitoring. It does not allow me to remotely intervene in my infrastructure or make adjustments online. For this, I need to have other third-party tools to complement PRTG.

PRTG is known for its user-friendly interface and simple setup process, even for those without extensive IT experience.

The functionality I like least in PRTG is the map creation feature.

One common positive aspect users highlight is the real-time insights provided by PRTG, which allow them to proactively identify and address network issues before they escalate. The ability to customize dashboards, reports, and alerts according to specific requirements is also highly appreciated.

While PRTG is known for its user-friendly interface, some find the initial learning curve steep, especially when configuring more advanced monitoring settings or integrating with third-party systems.

The tool provides us with certain functionalities adaptable to our network topology in order to have 24/7 monitoring of each of the elements involved; being based on sensors we can configure the thresholds according to our metrics to detect alterations in these and once presented an abnormal event the tool with its great capacity of notifications allows the IT team to locate the root of the failure and make corrections in a timely manner, with this we have mitigated the impact on the SLA.

As a recommendation should be sized very well the amount of elements to monitor in order to make use of the appropriate license, once you have the corresponding sensors should be strategically located in the different nodes, servers or cloud services to have the measurements that your team requires, otherwise the tool is very customizable and adaptable to every need.

When we talk about PRTG we immediately think of a very consistent, stable and oriented tool for the analysis and monitoring of all our network resources, being part of NOC Colombia through PRTG I can have a global view of the status of the fiber optic network and the transport layer equipment involved in it, provides detailed metrics that help us to diagnose the different failures reported by our users and incidentally to generate the trubleshooting of the different failures reported on the access network. Referring to the tool I can say that it has a very complete interface with its different functions strategically located and able to allow adaptation to our needs.

Based on the criteria of the number of network components (servers, switches, routers, virtual machines) it is necessary to evaluate the type of license which depends on the number of sensors that are required to have absolute vision of all these teams, therefore, the associated costs will rise, although seeing the cost/benefit ratio is justifiable that investment.

Our level 1 support work is to timely detect those technical events that affect the network infrastructure and which are reflected in the reports created by users, some of these events went unnoticed to our sight because in the measurements (ping, traces) made to some of the strategic equipment provided results within the normal range, This demanded a lot of time in the detection of failures negatively affecting the SLA, when the pilot was made with PRTG and after several adjustments to the thresholds we were able to timely detect the variations which were not visible before, allowing us to recognize the beginning of a massive event; PRTG has very useful sensors that provide accurate metrics and with the help of protocols such as SNMP it is possible to communicate with remote equipment which facilitates our task.

I have been using the tool for several years and I can say that there is always something to learn from PRTG, the learning curve to get the most out of it is notorious, although we have had staff who have experience using it which is an important support in our work, however, there is ample information where some doubts are clarified in measurements or implementation of remote probes and the configuration of thresholds.