--- description: Spiceworks Cloud Help Desk : qu'en pensent les utilisateurs ? Lisez les avis sur Spiceworks Cloud Help Desk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Spiceworks Cloud Help Desk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de monitoring de sites web](/directory/113/website-monitoring/software) > [Spiceworks Cloud Help Desk](/software/91171/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.getapp.fr/software/91171/spiceworks-it-help-desk Page : 1/25\ Suivant: [Page suivante](https://www.getapp.fr/software/91171/spiceworks-it-help-desk?page=2) > Gardez une trace de tout ce qui se passe sur votre réseau : du moment où un utilisateur installe un logiciel qu'il ne devrait pas posséder, au moment où le niveau d'encre de votre imprimante devient faible \! Spiceworks vous permet de surveiller et de recevoir des alertes sur tous les événements de réseau qui vous intéressent le plus \! > > Conclusion : 584 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 584 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Ziff Davis ## Contexte commercial - **Prix à partir de**: 6,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Irlande, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Achats et réceptions - Alertes/Notifications - Alerts/Escalation - Analyse de réseau - Analyse des causes profondes - Analytique - Application mobile - Audit des problèmes - Chat en temps réel - Contrôles/Permissions d'accès - Définition des priorités - Fonctions pour sites web - Gestion de l'assistance téléphonique - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la conformité - Gestion de la connectivité - Gestion de la maintenance ## Ressources d'aide - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de monitoring de sites web](https://www.getapp.fr/directory/113/website-monitoring/software) ## Catégories connexes - [Logiciels de monitoring de sites web](https://www.getapp.fr/directory/113/website-monitoring/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Logiciels de gestion de serveurs](https://www.getapp.fr/directory/647/system-administration/software) - [Logiciels de monitoring réseau et serveur](https://www.getapp.fr/directory/652/it-server-network-monitoring/software) - [Logiciels de gestion de la performance des applications](https://www.getapp.fr/directory/270/application-monitoring-performance/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 mars 2023* | Internet | Taux de recommandation : 9.0/10 > > **Avantages**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Inconvénients**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- ### "Best price to get tickets resolved" — 5.0/5 > **Suzanne** | *6 avril 2025* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: When reviewing needs vs cost, this wins hands down\! > > **Inconvénients**: It doesn't integrate as easy as other packages > > In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product\! ----- ### "Spiceworks Cloud Help Desk" — 3.0/5 > **John** | *5 mars 2025* | Génie civil | Taux de recommandation : 6.0/10 > > **Avantages**: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers > > **Inconvénients**: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form > > It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options ----- ### "Steve Rob Music - Spiceworks Cloud Help Desk Review" — 4.0/5 > **James** | *7 novembre 2024* | Musique | Taux de recommandation : 9.0/10 > > **Avantages**: Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us accomplish tasks more efficiently. The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process. > > **Inconvénients**: With Zendesk, we had the ability to customize our ticket number sequence, starting at 60000 instead of the typical \#1 or \#2. This made it easier for both our employees and IT department to track and manage tickets efficiently. Unfortunately, we found that Spiceworks doesn't offer the same flexibility. > > Overall, Spiceworks has allowed us to customize the branding within the dashboard, which has made the tool more user-friendly for both our employees and IT department. We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems. ----- ### "Spiceworks Cloud for Excellence Customer Assistance" — 5.0/5 > **Jessica** | *24 novembre 2024* | Design graphique | Taux de recommandation : 9.0/10 > > **Avantages**: Spiceworks Cloud has a live chat that makes customers raise their issues. > > **Inconvénients**: Spiceworks Cloud is detailed and has a friendly feature. > > Spiceworks Cloud makes communication very reliable and customers are always happy. ----- Page : 1/25\ Suivant: [Page suivante](https://www.getapp.fr/software/91171/spiceworks-it-help-desk?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91171/spiceworks-it-help-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées