Avis clients sur Deskero

Deskero

Logiciel d'assistance client

4.6/5 (3 avis)
Randeep K.
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Highly customizable cloud-based help desk and ticket support system

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 15/07/2018
Provenance de l'avis : GetApp

Avantages

The application helps in making customer service of your firm simpler. The incoming emails and queries are auto allocated. Allows exporting or importing of data. The application has simplified the process of tracking user’s tickets. You will be able to check out the work of other admin staffs. Customer service and response team is very responsive. The plans are very affordable. You can use the application as your firm’s knowledge base.

Inconvénients

The absence of integration with Instagram. The graphical interface and layout look outdated and need lot of improvements.

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Réponse de Deskero (Nabra Ltd)

Hello Randeep, we just launched our new UI that brings along a much fresher look and a much improved user experience. Please contact us if you would like to try it out! Best regards!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Brad N.
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Nice Interface and easy to use

Logiciel utilisé tous les jours pendant Version d’essai gratuite
Publié le 08/07/2019
Provenance de l'avis : GetApp

Avantages

The interface was real easy to navigate and directly to the point.

Inconvénients

Few for features for small single startup businesses

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10
Utilisateur vérifié
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Smart solution

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 23/01/2019
Provenance de l'avis : Capterra

It is a smart business solution, designed to save time. The ticket system is well organized, efficient and quick.

Avantages

It is a powerful tool that makes customer service easy and fast. It is a flexible software, its easy customization is one of its best features. Its ticket system is clean and organized and allows easy handling of user queries.

Inconvénients

It has key features for customer service.I have no complaints about Deskero.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10