Avis clients sur ConnectWise Automate

This software provides multiple connectivity options.
It can show a lot of information (see least favorite list below)
Great organization!
Easy integration with Connectwise Control and Manage
Lots of option for Scripting and API connectivity to outside applications

The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good.
There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default
The uninstaller for the client can sometimes not uninstall.

The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation.

It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance.

It is very fast when remote controlling other computers

The scripting engine is very powerful

It pulls a huge amount of data

It is very customizable

It can be a little complex for new users

The integration with Connectwise: Manage can cause some issues with ticket entries

Customizing it for your needs can be time consuming

I

Once setup it does what it does well.
Very few issue after setup and config.
Gives a wealth of information on devices managed.

Can be a burden to setup and config
Takes a good amount of training to really use it well
Being good a scripting is a must

This product has a uniquely limitless capacity for growing the operational process of managing computer systems. Great out of the box monitors and functionality. Unparalleled remote control. Large user community and expansive plugin ecosystem.

QA is is lacking on new releases. Support takes a long time, with the exception of down situations. Slow release cycles. Lots of legacy functionality that is deprecated litters the product. Exceptionally slow at times.

Screens are configurable to fit business needs. Automation inside for regular processes is stellar. Well designed for MSP-style setups, with multiple networks/customers and multiple configs.

Database needs careful manicuring to make sure it doesn't get filled with garbage. Quoting tools need improvement. Built for IT people yes, built for sales people no.

It does a lot of things and helps us keep tabs on hundreds of clients. Remote access, patch management, remote diagnostics, integration with ConnectWise PSA and a host of other third party products.

Setup time can be cumbersome and some of the advanced features you really need to work with a lot in order to become a master at it.

LT has big amount of great functionalities right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect.

normally to make the complete setup takes a while due all the custom options of alerting and patching but I think is normally in this kind of tools

This software is robust. Management of assets within this software seems endless. Company locations can be organized as groups ("locations") and further broken down into subgroups. Hardware and software on each machine the agent is installed can be closely monitored. Alerts can be configured for just about anything, then delivered in a preferred method of logs or emails. Can also be integrated with Chocolatey to provide IT professionals with the ease of installing and updating software remotely. It can also be configured to handle Windows updates!

Slow to load. I recommend loading this software at the beginning of the day, because you never know when you have to immediately ScreenConnect to a machine and resolve an issue. There is also a huge learning curve. My company contracted someone to come out and train us and help us configure it.

Really esay to use and nice to have bells n wisle

Hard to first configure but as soon its done all good

If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own.

It can be incredibly slow at times, you have to have a lot of patience. The script editor being object and mouse based is very clunky, I'd prefer to learn the syntax and just type it all out, but that option isn't readily available in the GUI you have to dig into the guts to do that. If you use ignite monitors you'll need to parse out the noise they create for items you don't want to be notified about. Integration with Connectwise Manage is still a bit quirky but it works.

I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier.

Once every other week I have to uninstall and reinstall the control center app to get it to load on my screen. I can log in, it will hang on "Building Searches" and disappear. The only fix I've been able to find is uninstall and reinstall, and I have to do that at least twice a month. The rest happen often despite multiple uninstall and reinstalls: Locks up in the middle of a job. Crashes in the middle of a job. Sometimes hitting control does nothing and I have to reboot to get it to work. Scripts also will work when they feel like working. 75% of my time, I have to use the online version because the desktop version is just way too buggy.

The remote control product is quick and works. The desktop version still provides the best daily interface over the not finished web version.
The extra data fields do provide us with easy to access information.

The product is slow and complicated. The new web version is just another overlay of the main product and database. This web version is not nearly complete, which has been worked on now for years.
Most parts of the product are complicated to setup, when you go to the University of connectwise to find the information, often it is lacking.

This is a good product to deploy for Manage Service Providers that need remote monitoring and some self-healing capabilities.

The learning curve is very step. While initial training is provided, its takes a lot of time investment to get the most out of the software

There are tons of features in this software. It provides a console interface with verbose information that allows a tech to do quite a bit of troubleshooting before having to remote onto the computer. You're able to run commands from CMD, view mapped drives, view/add local user accounts, and more. What I also like is, after establishing a connection to the computer remotely, you can also close the console window without having to close the remote session window.

Some info in the console can be hard to find because there is just so much information. There are two features I feel are missing from the console though:
1. The ability to view and edit the registry from the console.
2. The ability to view the file system from the console.

The way we can log tickets and users can create tickets easy to read and go through

Not much customisation across the platform or colours

I love how easy it is to use the software. After training we have been able to apply blanket policies to each client (ie push all windows 10 updates via one policy) and control server updates differently.

The software can be extremely hard to use at first and requires training from Connectwise in order to understand how it fully works.

Customization. Out of the box it’s ok, but really shines once customized to your environment.

Delays with agents, sometimes scripts can take some time to run.

It was easy to deploy. Very customizable. A ton of features out of the box. Simple to maintain.

IT does take quite a bit of work to setup up the initial configurations and patches.

- Can script infinite amount of tasks to save time
- Easy to deploy
- Full Reporting and Inventory
- Patch management to deploy updates when we choose

- Loads agent onto machines putting more of a load on the machine
- Requires a lot of tweaking and filtering events to not over load the amount of alerts you receive