Kaseya VSA

4,1 (199)
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Logiciel de gestion de systèmes informatiques

Note globale

4,1 /5
(199)
Rapport qualité-prix
3,7/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
3,6/5
Support client
3,6/5

77%
des utilisateurs recommandent cette application
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199 avis

Daniel
Daniel
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Effective systems management on a budget

Publié le 17/11/2017

Remote access, patch management, software/hardware auditing, asset management, VSA does everything...

Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!

Avantages

Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.

Inconvénients

I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

The Kaseya lego kit

Publié le 17/01/2020

We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert...

We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape.
We have good security options with Webroot, Malwarebytes and Patch Management as most important parts. We have remote access when we need it and can investigate problems without having to bother users and take over the machine a few times a day. Then there's the luxury of running commands, or agent procedures as Kaseya calls them, in a heartbeat. You can automate cleanups by tying monitor alerts to commands. In the past this could take you weeks to setup and maintain properly, but that task is mostly done by Policy Management now. You setup the roles per group, do they need monitoring, antivirus, patch managent, etc, etc and Policy Management does it all. Unfortunately there is no complete coverage for all Kaseya options, but in our case it's about 80 to 90% and that saves hours and hours....
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. What would I do.... :-)

Avantages

- You can build a whole lot of automation with their building blocks;
- The depth of information should cover your needs;
- New leadership has taken some time to reform the company, but is now running full speed ahead;
- The potential of venture capital is a big benefit to what they can do, if you make them see the need.

Inconvénients

- Old building blocks have lived on too long (this year is supposed to be the big clean-up);
- The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing;
- Support can be great, but usually takes a few days to get up to speed on technical challenges;
- Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time;

Michael
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

The most buggy and useless pile of nonsense code in existence.

Publié le 07/04/2021

BUGGY, enough to drive anyone crazy. Take the tree structure drill down... They're actually drill...

BUGGY, enough to drive anyone crazy. Take the tree structure drill down... They're actually drill UP, in that if you click ANYTHING, every "+" in the tree expands. If there are 300 customers in the tree, you've got to scroll like mad for an hour through everything you didn't want expanded, just to re-find what you WANTED expanded. Tons of applets in the program simply don't do work at all. The "Discovery" app, which should identify all devices on a given network actually can't identify anything that doesn't already have the Kaseya management agent on it, making deployment a totally manual process. The network monitor doesn't provide any meaningful information, just sends you thousands of emails telling you it failed.

Avantages

Not one single "feature" is at all likeable.

Inconvénients

Mostly it doesn't work, that is to say, it doesn't do what it's supposed to. When you ask support how to get a part of the app to function correctly, they just tell you "it's a known issue, we're working on it" The product has been out for over ten years, but they're working on it. One you pay them, say goodbye to that money, and they will never fix it. Why should they, you already paid them, so they have zero incentive.

Alternatives envisagées 

ConnectWise ScreenConnect

Pourquoi passer à Kaseya VSA

Forced to use it as part of the franchise.
Utilisateur vérifié
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic software for managing your enviroment

Publié le 16/06/2020

Absolutely love it. It does so much more for us than what we had before. The Kaseya knowledge base...

Absolutely love it. It does so much more for us than what we had before. The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product. The ability to access machines with just Internet access is a huge plus. It has also made managing our inventory considerably easier.

Avantages

Easy to see all machines and servers in real time with connectivity status. Agent install is quick and customizable. Patch management feature is robust. Agent procedures allow a wide range of management possibilities. I love that I can access any of my servers with just Internet access. This have come in handy many times when iDRAC or VPN access has been lost.

Inconvénients

Management for Macs is less robust. The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming,

Utilisateur vérifié
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Powerful RMM Solution, if a bit complex.

Publié le 17/03/2022

Avantages

Kaseya VSA pulls together a powerful suite of tools for RMM. Scripting is extremely powerful, but you'll need to learn the "VSA way" instead of being able to easily pull a PowerShell script from some other source. The reporting capabilities allow us to easily report on almost any data collected for monitored devices.

Inconvénients

VSA's interface really needs a modern web UI overhaul. The company seems to be making progress to at least provide a consistent look with fonts, icons and imagery, however progress is slow and it needs a lot more "love" from the design team.

In this same process, there is a TON you can do with the solution, however data is often scattered across multiple tabs and sections in order to find everything you need. Often when working with clients, I'd have to move to several sections to find all needed details for a single device. It is all there, but I would love to see it streamlined.

Josemaria
Josemaria
Note globale
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Best tool for Sysads!

Publié le 28/01/2019

Super happy to have this tool. It makes life funu for our IT office which makes them even more...

Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive. :)

Avantages

Best feature... remote access to end-points! This allowed our small helpdesk team us to monitor and manage hundreds of end points (mostly desktops) all over different sites. No need to physically go to the office to install a patch or troubleshoot.

Also, it was very useful for our hardware and software inventory. The reports are easy to generate and use especially for budget decisions.

We get to monitor also unauthorised software, and sometimes, with the consent of the respective pc users, we get to monitor their pc activity in real-time.

Plus! It supports all our devices (mac to pc and even linux, iOS and android).

Inconvénients

Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

Max
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very nice and customization IT management solution

Publié le 11/09/2018

I work with Kaseya every and it allows us to accomplish about 95% of what we would like it to do.

I work with Kaseya every and it allows us to accomplish about 95% of what we would like it to do.

Avantages

Kaseya offers a lot of modules and so includes a lot of features for managing endpoints.
Kaseya is very reliable.
Fairly easy to configure (in relation to the number of features you want to utilize, but if you have a lot of agents then it is well worth your time).

Inconvénients

There are bugs in the software and sometimes update break things that were previously working well.
Customer service is probably good for resolving issues for small or medium deployments on Kaseya VSA, but is not great for large deployments.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

It was great

Publié le 06/08/2019

We have been working with Kaseya since an early version. It was a great tool back in 2009, but they...

We have been working with Kaseya since an early version. It was a great tool back in 2009, but they haven't change too much. Functionality is there, but the interface is inconsistent between the different modules.
Support has been terrible, but it got better on the last year.

Avantages

Kaseya VSA is a powerful RMM solution that includes everything you need to manage your customers networks. From remote access tool, network discovery, patch management to scripting.

Inconvénients

VSA seems to be made from different teams each one with its own interface. It is not consistent and it you need to click several place just to do another task in the same machine.

Lee
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Kaseya has made managing a large fleet of systems with minimal resources a breeze.

Publié le 14/11/2017

We have saved a lot of time dedicated to working on each machine locally. Between remote installs...

We have saved a lot of time dedicated to working on each machine locally. Between remote installs and remote access it keeps out efficiency maxed out.

Avantages

We make the most use of the ability to create scripts for automating day to day tasks such as installs or updates on the client machines. It has saved a lot on our man hours since we manage the entire District with one full time and one part time IT staff.

Inconvénients

The only issues we've run into with the software is some issues with the earlier version of the KAV component. Many of the issues we had have been patched out of the system at this point however.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great software, takes time to make great

Publié le 01/02/2019

Overall the software is great, I have tried all the major RMM software options over the past 10...

Overall the software is great, I have tried all the major RMM software options over the past 10 years and still feel Kaseya VSA is the top of the line one.

Avantages

Scripting engine is better than other RMM software I have used.
Remote Control protocol is fast and has useful features like session shadowing on Terminal Servers.
Lots of community support for Addon for popular software.

Inconvénients

Support over the past 10 years has always been bad, there have been ups and downs but overall not good.
Tree/Hierarchy for settings still seems like an after thought
Promised features that never arrive.

Andy
Note globale
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Kaseya wins the award for worst support in any software I've ever used

Publié le 27/02/2020

embarrassingly disappointing

embarrassingly disappointing

Avantages

The software is actually quite good when it works properly.
It has a huge amount of features.

Inconvénients

Kaseya support is terrible, I mean really terrible.
I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
First point of support is guys in India with no idea of manners and very little training on Kaseya.
I currently have tickets open weeks and some for months.
I have been in IT for 16 years and never experienced such dreadful support.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Technical Director

Publié le 14/05/2019

Having a remote control solution in the same web based app that allows patch management and...

Having a remote control solution in the same web based app that allows patch management and scripting is the best efficiency aspect of this product for us.

Avantages

Everything is integrated. One screen gets you a 360 degree approach to systems management... from AV and Backups, through 2FA & password management, through remote control and patch management.

Inconvénients

The remote control feature works well on Windows Pc's, although can be quite intrusive on guest resources while active... and no remote control support for Mac, Linux or Android

Much of the interface will run in any web browser, but I find that you have to jump through a lot of hoops to get it running in a browser on anything other than a PC. As soon as you need to do anything that requires running of Keseya plugins (e.g. remote control or live connect)... only one platform will work (this rules out being productive whilst in transit or out of the office unless a full PC or Windows laptop is used)

The mobile management is cumbersome, very buggy and lacks decent functionality.

Managing AV and Backups is probably pretty good through Kaseya, but ONLY if all your clients / endpoints use Kaseya's sanctioned AV product (singular) and backup suite (again... singular)

The licensing can be tricky, and the sales team in my case were quite deceptive really in my opinion... we got ripped off and trying to get things solved here in Australia when all the decisions of any weight come from America... you find yourself feeling like just a number and nobody in Kaseya care.

Michael
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Kaseya VSA is easy to use and learn

Publié le 16/06/2023

I have used Screen Connect, Teamview, logmein before coming here with Kaseya and kaseya by far the...

I have used Screen Connect, Teamview, logmein before coming here with Kaseya and kaseya by far the best.

Avantages

Kaseya has been a staple at our msp for years. It was easy to deploy, easy to update and just simple for new techs to get the hang of. It has all the features we need to support our clients remotely without a problem

Inconvénients

Nothing I don't like at this time, everything is working as advertised and kaseya has been updating regularly. VSAX has been delayed but that is ok!

Matthew
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A Review from a user and an administrator of the Kaseya VSA

Publié le 30/07/2019

Overall I (and our business) have a very positive experience with the Kaseya VSA in our day to day...

Overall I (and our business) have a very positive experience with the Kaseya VSA in our day to day operations. The VSA allows us to centrally manage all of our customer remote operations including Endpoint Security, Backup of differing technologies, Patching, monitoring and remote access. The VSA also allows us to provide many of these same benefits to our customers which we support, enabling them to have a similar positive experience when needing to access their own systems.

Avantages

I am most impressed by the functionality and ease of use of the Kaseya VSA for everyday operations, from the perspective of a managed services provider. Supporting our customers in a way that allows quick resolution of their issues is a driving force behind our software purchasing mandate, and the Kaseya VSA allows for this without being cumbersome to use.

Inconvénients

My primary issue with the Kaseya VSA is around the licensing model. We run an on-premise VSA, but would prefer to have the flexibility of a monthly subscription service around our licensing as this is how our customers consume services in the cloud driven era we live in.

Gregory
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great use of User Interface to keep the experience for techs consistent and still fully...

Publié le 10/07/2018

It really helps decrease the amount of time we spend working on client PCs and allows us to more...

It really helps decrease the amount of time we spend working on client PCs and allows us to more quickly deploy global solutions to our clients.

Avantages

Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

Inconvénients

Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor.

I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily.

Mark
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Kaseya Review

Publié le 26/08/2019

Their tech support was very helpful in helping me to get it up and running initially. Overall I...

Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices.

Avantages

Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server.

Inconvénients

It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive.

Elliot
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

VSA X Needs Improvements

Publié le 22/05/2023

A much simpler and user friendly interface than VSA 9 but more limited in features.

A much simpler and user friendly interface than VSA 9 but more limited in features.

Avantages

Modern interface with good functions, such as pinning systems and good filtering

Inconvénients

We were moved from VSA 9 to VSA X but this has reduced functionality, reports are now very limited for example, and performs worse in remote sessions than previously.

Dan
Note globale
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing...

Publié le 17/05/2018

I feel that this software is better for people who are extremely tech savvy and can tell right off...

I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-consuming. Also, with its per-agent pricing, the costs got a bit out of control.

Avantages

It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

Inconvénients

Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives.

Christine
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Some functionality not obvious

Publié le 06/08/2019

Overall, this has been an easy to install and implement software.

Overall, this has been an easy to install and implement software.

Avantages

Overall, it is easy to set up and administer. There are lots of functionality options in order to automate the environment and keep track of all workstations and assistance needs.

Inconvénients

Some of the modules, even using the help options available, are not obvious for set up and require some tweaking and re-tweaking. Occasionally it also requires reaching out to support, which is just a slow process. However, the people we have worked with have been thorough, knowledgeable and have been very helpful. Additionally, once data gets to a certain amount within Kaseya, it makes searching for tickets very difficult - and you can't search by ticket number.

Bernard
Note globale
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Long Time user

Publié le 22/10/2019

Kaseya user for over 10 years, and only now looking to change, that should give you an idea

Kaseya user for over 10 years, and only now looking to change, that should give you an idea

Avantages

Kaseya has been pretty much consistent since day one

Inconvénients

No local support, VSA not managing blackout windows and causing Windows 10 update issues with clients. Would like to use Webroot module but not as good as company dash board. Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers. With so many opposition suppliers on our door, there is not much time left to get it sorted before we start looking to change after over 10 years with Kaseya.

Lynn
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Managed Service Provider Review

Publié le 14/06/2018

Nice to have the automation so I don't have to higher staff to due work that can be automated and...

Nice to have the automation so I don't have to higher staff to due work that can be automated and repeated consistently.

Avantages

It is a extremely flexible product, which allows you to make your own end point management tools, but you can also buy the scripts too. Lots of bolt-ons, so you can add as you grow your MSP.

Inconvénients

Needs a bit of work on the remote control tool as it has limited tools on the remote control screen, but then you have to open another management tool for advanced functions. I would also like to see the permission cleaned up as you have to login to see what restricted users can see...not labeled well

Jul
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

VSA really help our business to grow as MSP

Publié le 21/11/2017

Avantages

features, easy to deploy & keep updated technology. Live connect, remote access & remote control so light and almost seamless experience considering in Indonesia internet infrastructure is challenging. IT Automation best practice using Kaseya VSA is the most powerful selling point to the market. Minimum functionality to managed IT System management & automation in the business are there.

Inconvénients

MDM features should be improved. We are expected for software metering features will be available as part of Kaseya VSA. We need for MSP business model using Kaseya best practice.

Jack
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

This is the single most important package for my business.

Publié le 10/04/2018

It allows me to support large numbers of computers with the immediacy required in todays business...

It allows me to support large numbers of computers with the immediacy required in todays business environment. Single best piece of software in my business.

We are able to be proactive, and at the same time react quickly when issues arise.

Avantages

Remote control is lighting fast, Audit gives you everything you need to know, Scripting the most powerful piece of this software that differentiates from the rest, & automation a must for efficiency & immediate results.

Inconvénients

Documentation is better than it used to be but not good. Needs more how to and examples in help. Needs to have real documentation.

Sezer
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Kaseya Review, Too many features that aren't impltement correctly

Publié le 29/07/2019

Avantages

- Remote control is fast
- Helps track assets.
- Monitoring and scripts work well.

Inconvénients

- Too many modules that are not developed fully.
- Focus on one thing and get it right not 100 things that are half finished, eg Software Management does not work properly. Ninite is a better product for this.
- Cant copy and paste into Windows passwords fields.
- Support tickets take too long to resolve, they ask to collect info and logs then end up escalating to senior engineers. Just escalate to the senior engineers first so they can fix the issues.

Jeff
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

As a user since 2008, Kaseya has been a very decent RMM

Publié le 11/07/2018

Avantages

Fast, powerful remote control and scripting. Easy to use and understand scripting language. Through monitoring.

Inconvénients

the VSA has had some rough spots in the past, but their renewed dedication to the product gives us hope they will keep up with their competition. There are still some bugs and occasional inconveniences/annoyances, but support is dedicated and fast to respond. I guess they're all doing this now, but some of the features that are nice to have are only available at an additional cost. Reliance on legacy technologies like Flash.