Avis clients sur Vertex

I like most about the software is the easy access to updates.

I liked least about the software is the infrequent emails that we use to receive.

How easy it is to run reports by state/county

I can't really think of any cons to vertex as it does what's required.

The ability to consistently handle taxability of a large volume of transactions. Reviewing transactions for taxability is much faster.

The software is too generic (high level) and does not handle the intricate nature of our business or industry.

The tax engine is mostly accurate and Vertex is responsive in resolving issues

The interface is not intuitive or user friendly.

The tax rate calculations, able to test transactions.

The import/export reports are not friendly. Setting up rules not easy.

We're using Vertex for Financial planning and tax management.

Not really anything that we don't like Vertex.

Smooth integration with SAP (however, not clear on which fields are exchanged), correct rate calculation.

Logs are as good as unusable when you have large transaction volumes, so figuring out why something happens is a nightmare. Continued issues with invalid TAID (jurisdiction codes in SAP), we update as soon as files come out and still have many customers that requires manual updates. We have been working with support for a long time and still not a good solution. Very frustrating. Configuration in the config files on the server is not userfriendly at all. Very hard to figure out what all we have set up. Would be much better if it could sit in the Vertex O webtool. Better visibility of exemption certificates in the ERP system would be a big plus for a direct marketing company like ours.

It's comprehensive and accurate in its calculation of sales taxes. It can also handle the large volume of transactions on our e-commerce site.

It's got an outdated user interface and it's fairly expensive. The implementation was fairly laborious.

User interface is very intuitive and the documentation helps beginners to get acquainted with the tool quickly.
Updates tax rules when there are changes in a state.
Allows custom work arounds.

Support ticket creation process can be improved or simplified.
So far haven't found any other major drawback.

The value for the money spent makes this solution a wise investment. There is no server maintenance or monthly tax rate update files to be applied. The application can accommodate customer and product level taxability decisions.

The features and functionality of the cloud product vs. O-series are very different. There are very few customizations/configuration changes that can be done following implementation that do not involve additional developer cost. The processing time to save a customer exemption certificate is excessive. Heavy users of this application will find this very frustrating. Customer support is also very different from O-series in that the communication is via e-mail and the response time is often much slower with support reps being less knowledgeable about the application and its functionality.

The exemption certificate manager is a handy tool and allows us to quickly retrieve certificates by state.

On Demand keeps having unanticipated breaks in service. I don't understand why a secure server keeps going down. It is a major customer red flag that the server is off line for unexplained reasons

Currently meeting our needs for our tax service but we are exploring adding other regions. I have nothing further to add other then my first statement.

This does not happen often but sometime trying to find the answer without having to contact Customer Support. I have nothing further to add other then my first statement.

Vertex performs well and is reliable for most of the transactions we use.

Customer support can be slow and solutions are not always satisfactory. Wish there was better interaction design for manufacturing purchases.

Ability to add Tax Accelerator. Easy transition from 6.0 to 8.0 for users.

To open the software and find customers or mapping it seems to take forever. This has been noticed by multiple users.

The software makes it easy to track exemption certificates, and ensure the rates are being applied correctly. I also like the ability to map the taxability of our products

In some states, bundled items are taxed based on the contents of the bundle. For example, 2 items combined, one is taxable, the other is not. But when you bundle, only the taxable item should be taxed. There is no option for bundling the items, and appropriately applying the tax

Installation and configuration is easy to deploy. Good user experience.

Integration with SAP ECC is a bit complicated and not straightforward. GUI interface for Vertex Central should be redesigned for simpler navigation access maybe like SAP FIORI?

Tax errors are greatly reduced. Monthly updates are timely and easy to apply.

Dealing with Vertex Support. Sometimes it can take forever to get a response. Support team has two separate groups, one for O series itself and one for the 'connector'. Connector team also acts as Consultants, so it seems consulting gigs get priority over support needs.

Fairly easy to use
Nice to generate reports for specific states
User Friendly
Has all the taxing jurisdictions in each state outlined

How long it takes to generate a simple transaction report for a state sometimes
I would not trust Vertex submitting an actual tax return. The numbers never match up from what generated report says to what the numbers on the state sales tax return.

The Vertex cloud makes it very easy to obtain the sales tax rate files that we require for billing out of our back end system.

The only thing that we don't like is being charged a minimum fee if we do not use the software in any given month.

User Friendly and Reliable. Works well for most filing jobs.

Small errors in rates and factoring in calculations