Avis clients sur Aspire

Aspire is a software that grows with you. Since we first signed for Aspire, they have added countless number of features that makes our day-to-day operations a breeze and they keep improving the system tremendously. It is easy to use and understand and the support you get from Aspire team and peers is amazing. You can call any Aspire user and seek help or advise and they are more than happy to help. The culture that Aspire built is unlike anything else you will experience and if you wonder, no I am not getting paid for these comments.

Just like any system out there, there is always room for improvement. My role within the organization is closing the month and accounting. I would love it if Aspire is little more friendly especially if you have multiple branches within same instance. Little too much scrolling for my liking. I would love it if the revenue variance feature got improved. It works as is however requires some work on users end.

The two biggest challenges facing landscaping companies I find are 1. managing maintenance labor while delivering quality and 2. creating and tracking billable opportunities with efficiency. Aspire excels in both of these categories. The operational side of the software is excellent and gives the branch teams the tools they need to estimate, schedule and track performance. The estimating, job costing, scheduling and the crew mobile functions are all solid and perform well.

On the flip side the administrative and accounting side of Aspire has some challenges integrating smoothly with our accounting system. The inability to reverse transactions easily is an example. There are some good checks in place like the EOM checklists to keep everything balanced though. A fully integrated and functional accounting system would be a nice addition to the package. I believe Aspire is working on that.

The implementation team was phenomenal in helping us get set our system set up for our specific needs. [sensitive content hidden] was amazingly helpful, flexible, and super patient with us - which we desperately needed. We're also very excited about having one platform to use for all of our needs instead of multiple programs to track everything.

For us the hardest part is finding the time to set up all the items we need to cater the system to our business. We have very specific needs, and the set up has taken a long time solely because of the specific nature and number of items that we need to set up prior to using the system to it's full potential.

Everything all in one software system. No need to have 7 different estimating spreadsheets, new lead tracking sheets, purchasing sheets, etc. Plus it is cloud based so can be accessed from anywhere on most devices. Previous system was server based and not practical when not in front of computer.

Snow module is difficult and not something we can use at this time. Additionally the reporting in Aspire leaves something to be desired. Wish it was more hands on and easier to create my own reports from any information in the system.

Job Costing
Running Multiple Branches
Easier Estimating-easier to train sales
Communication between field and operations

CRM! It is horrible to write general notes!
It took us a long time to receive a CSM.....I expected the customer service to above and beyond and it felt like we were rushed to graduate and then we had to bag for a CSM.

All encompassing software that limits the amount of work you have to do in other programs. The rapid expansion means there are constant improvements made, and the community is very helpful. I enjoy the amount of control I have over different aspects of our business, from creating custom layouts for proposals and invoices, to managing required fields. It's not perfect, but it is certainly getting there. After changing software numerous times over the years, it is comforting to know we are sticking with Aspire for the long term.

Little things that are thankfully being improved upon. The mobile application feels antiquated and makes the lives of the crews difficult at times. I also really dislike how T&M pricing hierarchy is calculated. Why would it pull from the catalog pricing even though you change the amount on the purchase receipt? That's like if it just took the estimated hours and charged for them instead of the actual hours on site. It is counterintuitive and illogical for a time and material invoice type.

estimating is streamline now for us
Job costing is awesome
since using Aspire our profit margin has gone up which is great

I do not like that you can not edit the lines on the invoices. We have a few clients that I have excel sheets setup for invoicing because I can't edit the line on invoices for a maintenance contract. I

Aspire pretty much is used to run our entore company except payroll. We have metrics and KPI set up that our Leadership monitors on a daily basis. We like the way we can propose a clinet right from the field.

Aspire continues to grow but there are some features we wish would have been resolved before some of the non-essential items were released.

This software has so many positive pieces to it that has improved the way we communicate within the company as well as complete jobs on site. It has allowed us to become more paperless in the field which is something so many of us have wanted. Invoicing and job costing has become more transparent.

The accounting portion is lacking a bit. You have to be creative to get all the information you may need at times and I feel the training lacked in the accounting area. Always being told to watch the videos or attend the online training sessions. We have so many training sessions regarding all other areas of the software repeatedly but nothing formal for the accounting. I understand there may be a legal or responsibility reason for this but we were a bit left out of the loop on this.

Aspire gives you nearly every tool you would need. The support behind the system is great. I have never had to wait more than 24 hours to have a ticket worked on. Everyone I have spoken to from Aspire has been very friendly and helpful.

I do not have any complaints about Aspire at this time. I am very pleased with the capabilities.

It is the future of landscaping!

The support team is very slow, often replies in incomplete or gramatically incorrect scentences which makes it very hard to receive any instructions. At least get the support team the "Grammarly" app.

And not once has the "request zoom call" option ever been honored.

It also takes 2 weeks to start a bulk import (they have to escalate it), and then another 2 weeks for them to tell me its been done. The bulk upload is also very limited in what can be updated. In every case, it was actually quicker to do everything by hand instead of waiting for support. It's as if the support team is actually doing those "bulk uploads" by hand....