Gusto

4,6 (4 077)
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Gusto facilite la gestion des salaires, des avantages sociaux et des ressources humaines.

Note globale

4,6 /5
(4 077)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,6/5
Support client
4,4/5

94%
des utilisateurs recommandent cette application
Classer par

4077 avis

Bob Moïse
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

gusto the best

Publié le 01/08/2023

Avantages

C'est tellement simple, efficace et rapide que je me suis habitué avec le système

Inconvénients

Le départ était difficile mais amusant de s'adapter

françois
Note globale
  • Secteur d'activité : Art
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

vive GUSTO enthousiasme

Publié le 28/07/2022

le contact rapide avec les clients GUSTO m aide beaucoup le stock mes ancien contrats le...

le contact rapide avec les clients GUSTO m aide beaucoup le stock mes ancien contrats le logiciel n oublie rien et c es ma nièce qui conseillé de le prendre car il es bon et bien comme logiciel

Avantages

m aide beaucoup sur les plannings d organisation mes décorations ma musique conserve bien les donnés logistiques c es innovant c es pour moi et me donne une grande satisfaction sans équivoque et sans bavure depuis le premier jours ....merci GUSTO

Inconvénients

offet tout me va super bien et c es rassurant mais je ne peux n on plus dire du n importe quoi pour un plaisir de raconter tout es vraiment bon et sa sécurité aussi

Thomas
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Site de très haute qualite

Publié le 17/12/2022

Le site est un peu lent mais sa n’empêche en rien son utilisation avec une très bonne sécurité

Le site est un peu lent mais sa n’empêche en rien son utilisation avec une très bonne sécurité

Avantages

Site de très haute qualité avec beaucoup de point fort comme une visibilité claire des transactions effectuées pour avoir une vue complète sur votre activité

Inconvénients

Je trouve la plateforme un peu lente par moment

bilal
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

parfais

Publié le 16/11/2021

Avantages

simple et facil à utiliser pour toute personne avec une interface transparente

Inconvénients

vraiment il y as des inconvénients mais espérant des versions plus rapides

Joseph
Joseph
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gusto is fast and easy!

Publié le 23/08/2024

Overall it has been great and our company loves it

Overall it has been great and our company loves it

Avantages

Gusto is so easy! My business uses Gusto and managing payroll and benefits is so simple

Inconvénients

I tried the Gusto Checking account and I feel like it is very lackluster and pales in comparison to a regular checking account. This isn't their main offering so it doesnt bother me

Réponse de Gusto

Hello Joseph,

Hello,

Thank you for your feedback! We're pleased to hear that Gusto has made managing payroll and benefits simple for your business. We appreciate your input on the checking account and will take it into consideration as we continue to improve. If you have any other suggestions or need assistance, feel free to reach out!
-Chelsea B

Katie
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gusto provide efficient and clean processes, with easy to use software.

Publié le 03/02/2025

Gusto has been a great tool for our HR Management, time tracking and tax information collecting...

Gusto has been a great tool for our HR Management, time tracking and tax information collecting tool for our small business.

Avantages

Gusto provides clear instruction and definitions for a variety of hiring categories. The tax options for hiring and onboarding are clear. The time tracking tool is efficient.

Inconvénients

It would be helpful to include scheduling tools for staff.

Réponse de Gusto

Hello Katie,
Hi there,

Thank you for your thoughtful review! We're so glad to hear that Gusto's intuitive processes, tax options, and time tracking tools have made hiring and onboarding easier for your business. It’s great to know we’ve been a valuable resource for your HR management.

We also appreciate your feedback on scheduling tools! We’re always looking for ways to improve, and I’ll be sure to share your suggestions with our team.

If there’s anything else we can do to support you, don’t hesitate to let us know. We’re grateful to be part of your business journey!

Sylvester
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

FSA unusable. BBB likely will investigate in the future

Publié le 30/09/2024

We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointmen...

We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointment has been their FSA platform. It’s truly subpar compared to other services we’ve used. It seems like the default approach is to deny claims, even when we provide all the correct documentation and information.

The process is unnecessarily frustrating, with no clear explanations for denials, leaving us in a constant loop of resubmitting claims and waiting for approval that never seems to come. Gusto’s FSA platform feels more like an obstacle than a helpful service, and it has caused headaches for our team.

While the payroll and other HR features are decent, the FSA platform is a dealbreaker. If you’re considering Gusto and FSA management is important to you, I’d strongly recommend looking elsewhere.

Avantages

platform online is modern and easy to use.

Inconvénients

We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointment has been their FSA platform. It’s truly subpar compared to other services we’ve used. It seems like the default approach is to deny claims, even when we provide all the correct documentation and information.

The process is unnecessarily frustrating, with no clear explanations for denials, leaving us in a constant loop of resubmitting claims and waiting for approval that never seems to come. Gusto’s FSA platform feels more like an obstacle than a helpful service, and it has caused headaches for our team.

While the payroll and other HR features are decent, the FSA platform is a dealbreaker. If you’re considering Gusto and FSA management is important to you, I’d strongly recommend looking elsewhere.

Réponse de Gusto

Hello Sylvester,
Thank you for your honest feedback. We’re sorry to hear that your experience with Gusto’s FSA platform has been frustrating. This is not the level of service we strive to provide, and we understand how important it is for FSA claims to be processed smoothly. Your concerns are valid, and we’re committed to reviewing the process to ensure clearer communication around claim decisions and to improve the overall experience.

We appreciate your continued use of Gusto for payroll and HR features and would like to work with you to address these issues directly. Please reach out to our support team so we can better assist you. Your feedback is invaluable as we work to make meaningful improvements.
-Gusto

Blair
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gusto is Great!!!

Publié le 02/12/2024

Nothing but good thing to say about Gusto

Nothing but good thing to say about Gusto

Avantages

Gusto is fantastic! This completely simplifies the entire payroll process. Very easy to set up and easy to enter on a weekly basis. I highly recommend using Gusto!
Added bonus being able to get benefits and work comp. through them also!

Inconvénients

Honestly, I don't really have any cons for this software. We love it! It has saved us a ridiculous amount of money and time compared to other payroll providers.

Hope
Note globale
  • Secteur d'activité : Art
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

New to Gusto

Publié le 06/02/2025

Overall, I am new to this app and it has been so nice! I really enjoy it and think it has made the...

Overall, I am new to this app and it has been so nice! I really enjoy it and think it has made the whole payroll process less of a mystery.

Avantages

This has been so easy to use! Simple and straightforward to enter my hours and payroll.

Inconvénients

I haven’t really explored the other features on the app yet. I do wish there were less clicks to get to adding more hours.

Réponse de Gusto

Hello Hope,
Welcome to Gusto! We're so happy to hear that your experience has been simple and straightforward so far. Making payroll easy and transparent is exactly what we aim for, so it’s great to know it’s been working well for you!

We also appreciate your feedback about reducing clicks when adding hours. That’s valuable insight, and I’ll be sure to pass it along to our team as we continue improving the experience.

Thanks for being a part of Gusto—we’re excited to keep supporting you!

Julie
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Gusto has a robust platform but is a little pricey

Publié le 27/02/2025

In general, Gusto provides all of your HR needs under one umbrella, which is very convenient.

In general, Gusto provides all of your HR needs under one umbrella, which is very convenient.

Avantages

Can upload data directly into payroll, which is helpful.

Inconvénients

Rising costs of base amounts and per employee fees

James
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great payroll system

Publié le 27/02/2025

Overall, I like Gusto for its comprehensive approach to payroll and deduction-based benefits. Their...

Overall, I like Gusto for its comprehensive approach to payroll and deduction-based benefits. Their customer service has been stellar, and their website is intuitive to navigate.

Avantages

They offer an all-in-one package for supporting payroll and payroll deduction-related benefits. It is easy to submit benefit claims through their portal. Customer Service is easy to reach, and they are fairly quick in their responses. Payroll and reimbursements are delivered promptly.

Inconvénients

Recently, they switched providers for deduction-based processes, but did not inform employees of the turnover. I tried to submit a reimbursement claim through their old portal, and it did not inform me of the switch to a new provider. This was frustrating, and I wish Gusto had informed me of the switch in a more engaging process.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Useful for your work

Publié le 23/01/2025

It love the point that it is made very easy to use.
When it comes to the payroll it is so helpful...

It love the point that it is made very easy to use.
When it comes to the payroll it is so helpful and reduce my time to work.
I wish they make more options to customize but I'm quite satisfied already.

Avantages

Gusto is very easy to learn and use for payroll.

Inconvénients

It would be good if they have more options to customize.
It is working very well about basic things though.

Sadie
Note globale
  • Secteur d'activité : 2128
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gusto Review

Publié le 18/02/2025

Overall I have had a pleasurable experience with Gusto.

Overall I have had a pleasurable experience with Gusto.

Avantages

What I like most about Gusto is that I can set up automatic withdrawals from my check to my savings account.

Inconvénients

What I like least about Gusto is that they send too many text and email updates.

Réponse de Gusto

Hi Sadie,

Thank you for your review! We’re so glad to hear that Gusto’s automatic withdrawal feature has been helpful for you. We also appreciate your feedback about the frequency of text and email updates. We’ll take that into consideration as we work to improve the communication experience.

It’s great to know that overall, your experience with Gusto has been a positive one!

Sotis
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Employees' loyalty program.

Publié le 13/01/2025

Avantages

easy to set loyalty program for employees and schedule payroll time.

Inconvénients

Gusto dashboard is easy to navigate and control

Utilisateur vérifié
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Gusto: a solid hub for small business employee management

Publié le 12/09/2024

My company uses Gusto to track hours and keep certain documents (tax, onboarding, signable forms...

My company uses Gusto to track hours and keep certain documents (tax, onboarding, signable forms from Jotform, etc). Its greatest asset lies in its integration of time clock and payroll services.

Avantages

Gusto is impressively versatile — it can be used as a hub for both documents and hours tracking!

Inconvénients

The only things I don't like:
1. How quickly access would time out, and how long the app often takes to load a new screen (~15+ seconds at times).
2. Some quirks affecting ease of entry for tracking hours (e.g. not being able to adjust the clock-out time to a future time, the requirement to enter a note before you can save a shift). Some companies it might make sense to have those requirements in place, but that could be better customizable.

Réponse de Gusto

Hello there,
Thank you for your review! We’re happy to hear that Gusto serves as a versatile hub for managing employee documents and tracking hours. We appreciate your feedback on areas like the time-tracking experience and app performance, and we’ll keep it in mind as we continue to improve. It’s great to know that the integration with payroll has been a benefit for your company.

If you ever have any questions or need support, feel free to reach out!
-Gusto

Judith
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Gusto is worth it!

Publié le 10/06/2024

Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have...

Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have done and do for us. I needed to reach out and they really tried to work things our for us.

Avantages

Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use.

Inconvénients

Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes

Réponse de Gusto

Hello Judith,

Thank you for your comprehensive review!

We’re thrilled to hear that you and your employees find Gusto easy to use, especially for onboarding. We appreciate your feedback regarding our state tax compliance service and will continue to work on improving it, particularly at the city and county levels.

It’s great to know that our team has been responsive and helpful whenever issues have arisen. We're committed to providing excellent support and are glad that our efforts have made a positive impact on your experience.

Thank you for choosing Gusto based on a referral and for sharing your positive experience. We’re happy to hear that we have met your expectations and look forward to continuing to serve you.

Thank you for being a valued Gusto customer!

-Gusto

Amanda
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Experience- Easy to Use

Publié le 29/08/2024

Great Experience! Have not had many issues phone app and usage. Has let every person on my team...

Great Experience! Have not had many issues phone app and usage. Has let every person on my team manage their time clock and vacation time

Avantages

The ease of time clock, company calendar and tax info all in one place

Inconvénients

Wish it would give reminders of important dates on the calendar

Réponse de Gusto

Hello Amanda,

Thank you for your positive feedback! We're thrilled to hear that you find Gusto easy to use and that the time clock, company calendar, and tax information are working well for your team.

We appreciate your suggestion regarding reminders for important dates. We’ll consider this for future updates to enhance our calendar functionality.

Thank you for choosing Gusto and for sharing your experience with us. If you have any more suggestions or need further assistance, feel free to reach out.

-Gusto Team

Anthony
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Mucho gusto, Gusto

Publié le 03/12/2024

Super ease of use with Gusto. Very clean UI with great hand drawn art before the days of A.I. art....

Super ease of use with Gusto. Very clean UI with great hand drawn art before the days of A.I. art. Managing paystubs and requesting time off was very easy and enjoyable. I had a really good experience with using Gusto, until my company moved to a competitor provider.

Avantages

I loved Gusto's simplified and easy to use GUI. It also had very nice minimalist art that was very cute and appealing. I enjoyed using it to track my paystubs and submit request to take paid time off.

Inconvénients

I didn't have much I didn't like about Gusto, except when my company moved to a competitor and I could no longer use it.

Nolan
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Gusto- Handle Payroll like a Pro

Publié le 16/09/2024

Overal, it's a fantastic and easy to use system with great referral opportunities. For a smaller...

Overal, it's a fantastic and easy to use system with great referral opportunities. For a smaller business or start up, it's incredibly simple to get started and they will handle the majority of the concerns around taxes and reporting, which is crucial to ensure is done correctly, as payroll can quickly become your biggest expense AND your biggest headache if you aren't set up for success.

Avantages

Gusto is incredibly easy to utilize as both a user and payroll processor. I can quickly navigate my benefits, paycheck history, edit direct deposit and review my performances and help track my teams expenses for the month and quarter. It's incredibly efficient compared to some of the legacy companies, than can be complex. While we don't have an overly complex payroll, we've found no real issues.

Inconvénients

Deposit time. Some of our users report not receiving direct deposits until later in that afternoon, vs the day before, or the morning of payday.

Réponse de Gusto

Hello Nolan,
Thank you for your detailed review! We're so glad to hear that Gusto has made handling payroll and tracking benefits simple and efficient for your team. It's great that you're finding it easy to navigate and manage key tasks like direct deposits and expenses. We also appreciate your note about deposit timing, and we're always working to enhance our features to ensure an even smoother experience for everyone. If you ever have any concerns or need assistance, we're here to support you. Thanks again for sharing your insights!
-Gusto

Moran
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ensures all payroll related items are organized to meet due dates

Publié le 31/12/2024

Avantages

The best thing about Gusto is that it ensures that salaries are always paid on time, without any errors in calculating taxes or overtime hours. I love the employee interface, it gives a detailed breakdown of actual hours worked and amounts due, with statistics that enhance transparency. The real-time order documentation is excellent, and it’s great that it allows us to track orders with ease.

Inconvénients

I couldn’t find anything I didn’t like, it’s great that Gusto’s mobile notifications are not delayed, which reinforces our commitment to fulfilling orders on time.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good choice for payroll & benefits for small companies

Publié le 30/09/2024

We used them as a payroll & benefits provider for a company with about a dozen employees and...

We used them as a payroll & benefits provider for a company with about a dozen employees and contractors.

Avantages

It was pretty easy to make payroll adjustments for both W2 employees and contractors. The health benefits offering is very helpful for small companies.

Inconvénients

When onboarding a new employee, they don't handle any of the paperwork- meaning a lot of manual time has to be spent working on that.

Réponse de Gusto

Hello!
Thank you for sharing your experience! We're glad to hear that Gusto made payroll adjustments easy for both W-2 employees and contractors and that our health benefits offerings were helpful for your small company. 😊 We understand that onboarding can require some manual work, and we’re always exploring ways to streamline that process. Your feedback is valuable, and we appreciate you choosing Gusto to support your team!
-Chelsea B
Client Relations Team

Yatunyi
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Intuitive onboarding platform-takes a lot of work out my hands

Publié le 21/08/2024

Avantages

Onboarding new employees takes no time at all.With a few clicks Gusto sends the online form to your candidates and alerts you once it is ready for approval.Its like having a full HR team at your fingertips but literally for a fraction of cost.

Inconvénients

As the time grows it can be slightly expensive.

Réponse de Gusto

Hello Yatuni,

Thank you so much for your feedback! We're thrilled to hear that Gusto's onboarding platform has made the process easier and more efficient for you. We aim to provide an intuitive and comprehensive solution that feels like having a full HR team on your side. We understand that costs can add up over time, and we strive to deliver the best value for the services we provide. If you have any suggestions on how we can improve, please let us know!

-Gusto

Chitrang
Chitrang
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A great payroll management tool

Publié le 17/10/2024

Gusto has been a great tool in the area of employee management, payroll reporting and hiring...

Gusto has been a great tool in the area of employee management, payroll reporting and hiring process. It has helped in digitizing the whole process, and reduce time and effort in such cumbersome tasks.

Avantages

Gusto is a one-stop solution for human resource and payroll management. It has a very easy-to-use user interface, with employee management, payroll tracking, employee hiring features as well. Also, customer support is quick and effective.

Inconvénients

The product is a bit on the costlier side, which makes it difficult for small startups to adopt to such useful software.

Réponse de Gusto

Hello Chitrang,
Thank you for your thoughtful review! We’re delighted to hear that Gusto has streamlined your payroll and HR management, making it easier for you to handle employee management and hiring processes. We appreciate your feedback regarding pricing; we understand that cost can be a concern for small startups, and your input is valuable as we continue to improve. Thank you for choosing Gusto!
-Gusto

Sarah
Note globale
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Gusto: Great interface and tools!

Publié le 27/09/2024

My overall experience with gusto was above average. They were my companies first ever payroll...

My overall experience with gusto was above average. They were my companies first ever payroll application and I’m glad we experienced them first. The interface was easy to use and to understand for a first time business owner. I struggled with maintaining the pricing model and had to switch to a cheaper competitor for bottom line purposes.

Avantages

What I liked most about the product probably had to be the all inclusive packages for businesses. They handled pay memos, 1099 fillings and even communicated with the IRS on my behalf as my financial institution. Very good product. I also loved that gusto covered onboarding and HR paper work.

Inconvénients

The pricing model is a bit expensive and can be intimidating to new businesses. They also don’t really have a good sales team that communicates features productively to ensure transparency.

Réponse de Gusto

Hello Sarah,

Thank you for sharing your thoughtful feedback! We're thrilled to hear that you found value in our all-inclusive packages, onboarding support, and ease of use, especially as a first-time business owner. 😊 We understand that pricing can be a concern, and we're always looking for ways to deliver more value to our customers. Your feedback on our sales communication is also noted, and we’ll work to improve in that area. We’re grateful you chose Gusto for your payroll journey, and we wish you continued success with your business!
-Chelsea B
Client Relations Team

Ashley
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gusto makes payroll a breeze!

Publié le 15/02/2024

Avantages

Using Gusto for payroll, benefits and insurance administration is so simple. It's easy right from the beginning. Their customer support is always super helpful and works hard to make sure they resolve any issues you may have.

Inconvénients

The only downside to Gusto is that they are limited to small companies. It's not necessary a bad thing. I just like it so much that I want to use it with all my clients regardless of their company size!

Réponse de Gusto

Hello Ashley,
Thank you for sharing your positive experience with Gusto! We're thrilled to hear that using Gusto has simplified your payroll, benefits, and insurance administration. We appreciate your feedback about wanting to use Gusto for all your clients, regardless of their company size. At Gusto, we strive to provide excellent support and value for businesses of all sizes, and we're here to assist you however we can.
-Chelsea